Sure enough, it was already said before... normally after this sort of meeting with some users, something like this will happen, and it has.

It really seems that TM is using these user group meetings to do their dirty work for them. They let some users go and spread the news and get feedback. Seriously, a large company like TM can't do this sort of survey or pass on news by themselves??

There didn't seem to be problems before the capping fiasco. So why all this change now? It just seems to point to not enough bandwidth, especially since Unifi started earlier this year and expanded more a couple of months ago.

TM advertised Unifi as having data transfer limits. Then temporarily suspended it due to so-called user complaints. It's not due to the complaints, they knew users will not sign up with the limits. Now they still don't have enough users as expected, so I guess they are afraid to start the limits again. That's what it looks like to me.

Instead of punishing Streamyx users for this, why doesn't TM implement the Unifi data transfer limits as they initially advertised from 01 Jan 2011.

What sense is it to say that Streamyx users are utilising too much bandwidth when at the same time they promote higher speed Unifi currently without limits? Most Unifi users must be downloading a lot if not most of them won't need that high speed packages. So Unifi users are also using a lot of bandwidth. But Streamyx users are being targetted??

Go limit Unifi users first, as already stated in the Unifi package advertisement, then talk about Streamyx users.

MX510, tell us more what happened at the meeting.

Did any of you ask about:

1. Definition of heavy users?

2. When will Unifi data transfer limits be implemented?

3. Why the need to do this sort of survey and talk about capping and limits etc after all this years?

Also, you cannot just put a survey like this without much more info. Nobody should vote on such a survey without first knowing all the relevant info and having questions answered. Who is going to answer all the users questions here? Surely not MX510? Is there a TM rep joining here to answer questions?

Again, I think nobody should vote without full info and answers. This is like forcing something upon users through other users.

If TM thinks this forum has enough users to get feedback, then someone from TM management should join and participate.

andrew9292, did you attend the meeting?

Maybe before it was 10% Streamyx heavy users affecting 90% Streamyx other users, but now maybe it is 90% Unifi users affecting all Streamyx users...

I agree that getting user feedback is a good way, but not like this. First of all, how many Streamyx users will read this thread and participate out of all the total users? Come on, TM has the list of all its users. A web page set up for a survey by them or an email sent out to all the users is the way. They cannot do that?? I still say they are just using users to get to other users.

Yes, and let me also say this. Say for example the result is everyone agrees to a data transfer limit. Then the next survey will be focused on that. And they give you a choice of 5Gb, 15GB or 20GB . Then what? You will say, ok let's just take the highest one since they all seem low anyway and so vote for 20GB. Example only.

IWO, they can dictate how the outcome is going to be according to what the outcome they would like to have. Mainly because there is no further info, no way to get answers, no way to debate anything.

Look at the survy options again. Take for example:
Limited Bandwidth like UniFi VIP packages ( 60GB per month )

Was it just MX510 who put 60GB to show as an example of how it is for Unifi?

Or is it really 60GB? For which package? 1Mb? 2Mb? 4Mb? Or for everyone irrespective of package?

How can you agree to data transfer limits when you are not told what they would be?

How can you agree to contention ratio when you do not know what the ratio will be and even if you do, how exactly will the contention be resolved and bandwidth distributed?

There is not enough info or answers. You must have that to make an informed decision.

All busy downloading in case FUP is changed and things become worse...

Who? Please participate here and give more info. Or everyone under NDA?

I agree. Also the question of the poll should only have a Yes or No option. At least as a first survey. Then if Yes is the result, go further with how to change etc. The current options are not mutually exclusive.

Even for a Yes or No option only, a lot more info is needed to determine a Yes or No answer.

I will say the following on the assumption that this is a survey from TM which MX510 is just repeating and posting here.

I hope TM is reading this thread. Your survey is just as messed up as the capping you tried to implement a few weeks ago. I suggest you pull this survey immediately and go refine and relax it first.

MX510, thanks for more info. Please note that we are not against you or anything as we know you are passing on the news from TM. But really, if TM wants you or others to let users know anythiing, we must first know what happened at the meeting or what was said or the plans etc etc etc. Then only talk about a survey. Users must not just be asked to vote on a survey without sufficient info.

Again, not your fault, TM's fault. For example, if TM said they will do a research of their own first, we don't even need this survey. We could just discuss what was said at the meeting as some news for all users.

Unless the SMS reply is free, we will be giving more money to TM if they are operating the survey SMS number...

As said in my earlier post, survey is not right. If you vote Yes, what are you saying Yes to? To revise the FUP? Then you cannot say which option, CR, VL etc you want.

MX510, be like the CEO and say you will pull the survey. There is a bug in the survey...

Its a Fuzzy User Policy...

Off-topic, but can someone help?

I now see this message:
You have already voted in this poll

But I did not intentionally vote, maybe I accidentally clicked some option before I submitted a post? Where do I see what option I may have selected?

How do you know your option came out as Yes? Where is our voting option shown?

Well, apart from the survey being not quite right in the available options, there is at least 2 of us now who have said vote result does not reflect what we intended. So the results are skewed. I still say pull the survey for now or don't vote without further info and clarifications.

So what exactly is the trajectory that TM is on at this time? If it was indicated, let users know rather than asking for feedback when we don't even know such info. It would be more useful to discuss the trajectory they are on rather than what users want which would vary from one user to another especially if it is not realted to the trajectory they are on.

Come on Tentris, just because TM tells you something, can you take it as the truth? What if we ask you to verify what you are saying here? Can you just say you got it from TM and so it is the truth and we have to believe it? Unless you work for TM and have access to info which you can verify yourself and make it available to us as proof, we can say the same thing to you.

For example, we say Unifi is using Streamyx bandwidth. You say we cannot prove that so we should not say it. Can you say Unifi is not using Streamyx bandwidth and prove it to us?

I have asked many times before a simple question and also probably directed it to you in some post elsewhere. Does Unifi and Streamyx have separate bandwidth allocation? No one has answered that. Did you or others ask TM that?

I also asked before, what changed a month ago for all this capping to come up? Before that users seem to be getting along fine (with some exceptions). But then capping happened and everyone was affected. So what changed? And now, users seems to be sort of back to normal like last time again (with some exceptions). The large number of complaints in the other capping thread is no longer there. So what changed again suddenly?

Do you have proof to say it is not due to some 20+ exchanges coming online for Unifi users in this last quarter?

You see, if users are given more info and facts, then we can judge the situation better. But no one wants to provide such info. TM does not provide such info to users. Instead they have a meeting with some 30 users, who by the way was not selected in any way by other users to represent all users, and as you have probably noticed, is more of a PR meeting. And let those 30 users go deal with the rest of the users.

Where are you getting the 3m Sreamyx users figures from? Did they say that at the meeting? I thought it was more like 1.5m users. The 30k Unifi is ok though.

I am referring specifically to the international bandwidth link and capacity. Yes, they are on different networks and technology etc, but does that mean that they have separate international bandwidth allocation? Or its all shared? And as Tentris may say, where do you get this info from so that there is proof that it is a fact and not just a myth?

Maybe the same fellow from Streamyx consuming 1TB has moved to Unifi and now consuming 3TB...??