remember to take pic and show us

Good luck, it things goes bad just enjoy the food!!

live stream of the unifi opening?

Just eat. We all know what we think they shouldn't do which is scamming customers with throttle and etc, they will continue to do anyway.

This post has been edited by automan5891: Nov 11 2010, 08:41 PM

Hmmm... could be atrick to nab you. Should we call the authorities if you don't report back by midnight...?

It's a trap!!!
They just wanna put a face to a nickname.

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Added on November 11, 2010, 9:22 pmIf you still have the appetite.

This post has been edited by totally_skint: Nov 11 2010, 09:22 PM

Back, met everyone.. nice people. There will be pics but I'm not in it (as I took them , lol). I asked a lot of technical questions and everything was answered -- made some suggestions and if they do implement them we'll be looking at 100mbps-1gbps speeds Also got a new firmware 7.09 DIR-615 to play around with (there will be more firmware upgrades to address the current issues pushed over TR-069 or manually if you've disabled it).

Anyway, Tentris should be able to answer your questions when he gets back.. kinda tired at the moment.

good news?
hope they do what they said

 Q_A_Aizuddin__rizvarp_FINAL_11Nov10.pdf ( 133.21k ) Number of downloads: 172

That's the official response to a bulk of the questions we asked.

Obviously, some are sidestepping the issue, and some don't answer the question very well, but it's a start, and at least we have in writing from their senior management a document that we can hold them to in the days to come.

Dato Zam was a very gracious host, he said he could only spend an hour with us, but ended up staying for nearly two because he seemed quite interested in what we had to tell him. I got the impression that he is the captain of a very big boat, and just like all big boats, despite what the captain wants, making the boat change direction takes a huge turning circle. He seems to know which direction to take, its just a question of how long it takes for the rest of his boat to catch up.

TM has a new VP of Group Corporate Comms, and she's a real firecracker with some sweet ideas to be more engaging with us in the future. I look forward to many of her initiatives, such as a Blogger Briefing, and also a TM sponsored Tech Council. I think the days when we could claim that TM kept us at arm's length will soon be a distant memory. This lady is bringing TM right into our face, if she has her way. Watch out for her.

The biggest surprise to me and Riz tonight was on the issue of extension throttling. Their Head of Retail, and their senior tech officer looked us right in the eye and said they knew nothing about it. I sincerely believe they were telling the truth, it did seem quite a shock to them. They have promised to investigate.

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Added on November 11, 2010, 11:54 pmPlease use this thread to continue the discussion, and/or post your response to their response.

I have asked them to monitor this thread, and they have promised to do so.

This post has been edited by Tentris: Nov 11 2010, 11:57 PM

Just wanna ask, since Ipoh will be served by Unifi on Q4 2012, then when Northern Perak area like Taiping, Bagan Serai, Parit Buntar etc will be served by Unifi? Yes, and I will still waiting until my area will be served by Unifi....

This post has been edited by AjkR06: Nov 12 2010, 12:07 AM

NICE! So when are they gonna implement this?

I was really hoping they would at least gave an estimate of the cap limits, as it is really an important issue to potential customers, apart from the pricing of the package. However, the other issues were cleared out fine.

P.S, I really think that current streamyx prices are not really as 'median' as they claim, but the unifi package is really unaffordable , just my 2 cents

This post has been edited by Syncing: Nov 12 2010, 12:14 AM

just like another press released statement...no concrete answer yet...need more 'study' esp unifi capping...

So riz did you get an offer letter?


BTW,



During the promo everyone gets the premium channels, not only VIP20 subscribers. They replied as if the other packages (except for BIZ) had no access to these channels.

As far as I'm concerned the 'confusion' is caused by TM's 11th hour U-turn on giving the channels for free. If only I had screenshot their website then...

They should just set it at 250GB like comcast, finish. 250GB is enough for almost everyone.

yeah another bollocks meeting with standard media/pr reply...

what a useless dumb shit...

yeah but do they have the network capacity to support it ?
even local pings between streamyx and unifi users are CRAP...

asian average median is MYR11 while TM is MYR8...

i really like to see their report on that figure.. based on spending power and not fees and shit..

all the answers are total.. PR/media relation answers.. its tm ways to say we met up with you all and you have our reply now let us get back to fu**king you by providing you shit service...

so far i see no answer to my question of playing MYR88 in 2004 with no throttling and crap..

paying MYR88 in 2010 with throttling and crap.. mana value..

someday he's gonna get FIST in his ass

The truth is international link data charges drop every year but strangely every year TM provides less and less service for the same money.

so meaning...this interview nothing but telling us that...
TM : I'll charge you the same amount of money and provide more lesser and lesser services to you (customers) and of course don't forgotten we ignored your complaint by replying answers like copper wire problem, testing problem.
User : Bull*rap interview..

Well, the document seems to have been prepared in advance based on the questions asked on this thread. Not sure if Tentris compiled the questions and sent it to them or they have been monitoring this thread. Either way, its a whole lot of nothing. All just PR answers. No solid answers to real problems faced by users.

Don't want to call support? Email or use website instead. We have problems with the service you provide, we call you to complain about your service and we have to pay to make that complaint, especially when the support put us on hold for a long time. How about being gracious and say that you will give free support calls instead??

There is nothing concrete about user complaints about slow connections, slow-downs, throttling etc.

Nothing about price reduction. Nothing about when QOS will be improved. Just point to problems may be outside their control. Just say studying this and that. Just say they have plans for this and that. We already know about the this and that.

Isn't studying Streamyx service for almost a decade not enough?

I hope rizvanrp and Tentris will post more about what was said. Or has TM said that you can only post the document?

I wonder if rizvanrp will be as vocal in highlighting any further issues you discover after this meeting with these nice people. Or did TM ask you to contact them directly with such issues in the future?

I wonder if Tentris will continue to blog about TM issues which may seem unfavourable to them after meeting the Corp Comm firecracker. Or have they asked you to contact them directly with issues first?

Senior Tech Officer does not know about a problem users have been facing about throttling file extensions? So obviously all such complaints from users here and elsewhere and to support has never reached him? Doesn't he know what his team is doing? I guess if he didn't know, the CEO also didn't know? So Head of Support never told him about the complaints about this? So users have been suffering for months because the news never got to him? You got to wonder how many more things top management does not know about.

Thank you to rizvanrp and Tentris for making this yer another attempt. I would like you honest opinions on what your thought of the meeting and whether you think this has achieved something for us users.

One thing is for sure, you have helped TM create some PR material and a FAQ that they can use in the future. Maybe we'll se those answers again elsewhere as they copy and paste to answer other user's similar questions.

BTW, we should remember that the issues here are basically users not being satisfied with the service being provided for whatever reason. At the end of the day, users want good service for the good money they are paying. That's all.

IMO, I do not think majority users are bothered about blogger briefing, tech council etc etc with TM. I think users don't mind being at arms length with TM rather than in their arms. Provide the good service and there is no need for all this PR work. Users are only looking for this so they can get their complaints heard. TM is only looking for this to try to keep a lid on complaints.

Seriously, if you are getting power supply with very little interruption throughout the year, how many of you want to engage and talk with Tenaga? If you have no problems with your mobile phone reception most of the time, how many of you want to call Maxis, Digi, Celcom etc and engage with them? If you buy a car or TV or mobile phone and it works well, how many of you want to call the supplier and engage with them?

Again, IMO, I think most users after reading the lengthy document will come away feeling nothing but more annoyed, angry, despair, and dejection. Same result as all other previous meetings. I suggest you all post feedback here of what you think so that if TM is reading, maybe they will start to understand that their users are smarter than how they treat us.

This is what is referred to as "pulling the wool over your eyes". This is why my earlier post had the message of "shame on you".

TM, if you are reading this, please read post #121. If you feel shame after reading, then really shame on you!. If not, then really really shame on you!

so, now that they will start monitoring this thread..what says everybody.. improvements in the near future? hunch says no.

i was thinking. there are so many users with torrents below 20kb/sec, website downloads under 10kb/sec. you know what im talking about. they should try fix some of our users here issues.

This post has been edited by biatche: Nov 12 2010, 01:54 AM