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 Dinner with TM CEO, ZAMZAMZAIRANI MOHD ISA, Time for some Q&A

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Boldnut
post Nov 12 2010, 08:36 PM

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QUOTE(Moogle Stiltzkin @ Nov 12 2010, 02:51 AM)
I don't know about the rest of you, but i find it encouraging they at least met with Rivzan who has some good knowledge on what exactly needs to be changed. At least we got our message across what needs to be changed.

Now we only wait and see what they do. Judge people by actions doh.gif Until then kudos everyone.
*

The chances of striking lottery is higher than TM providing world class service. I hope TM can prove me wrong in my lifetime.


--------------

1. The main reason I get into Unifi is ping time. I really hope they maintain that world-class ping latency with traffic priority for unifi user on non-P2P, non ftp packets.
2. Cap volume & IPTV channel cost is the main issue they should highlight now.
brian12988
post Nov 12 2010, 09:02 PM

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QUOTE(Boldnut @ Nov 12 2010, 08:36 PM)
The chances of striking lottery is higher than TM providing world class service. I hope TM can prove me wrong in my lifetime.
--------------

1. The main reason I get into Unifi is ping time. I really hope they maintain that world-class ping latency with traffic priority for unifi user on non-P2P, non ftp packets.
2. Cap volume & IPTV channel cost is the main issue they should highlight now.
*
the chances of striking lottery is much much lower than TM providing world class service... nod.gif
rizvanrp
post Nov 12 2010, 09:48 PM

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Many of the questions I asked were technical in nature and obviously not in that PDF which was posted. That was sitting on the table when I arrived and I don't think any of us even looked at it.

Anyway, I asked about the cap/quota. At this point in time, they're still collecting data on user behavior but they estimate the cap will take place around July+ next year. There's really nothing much to say about it at the moment as they're not even sure which point of the network they want to implement the caps at (within the Unifi network alone, Malaysia or only on specific gateways, etc.).

I did ask about their local switching capacity and whether they could support wire speed 100mbps for local connectivity (initially) as it might save them some bandwidth in the long run due to the nature of P2P applications. The person who I was talking to seemed to agree that it was a good idea and told me that they were in fact aiming for 1gbps connectivity. They do want Malaysians to come up with their own content and he agreed that allowing us to have 100/1000mbps links with one another would probably help with that a lot.

Another issue I brought up during dinner was the whole VLAN tagging thing. I was told that initially, the plan was to allocate 1 of the 4 ports on the BTU for each ISP (TM/Maxis/Astro) but they might scrap it and instead use the BTU to strip off VLAN tagging so you have port 1 = PPPoE and port 2 = STB, etc.

As for international bandwidth, other than the new cable there's also going to be a switch in multiplexing tech around 2012 maybe which should increase their international bandwidth capacity but I don't really remember much of that conversation (the place was really noisy).

Tech wise, right now I believe they're on the right path. I've actually done a quick pen test of the new 7.09 alpha firmware and I've highlighted some flaws in D-Link's new approach to packing the config.bin. My main concern during the dinner was mainly just to ask about what they're planning for Unifi and how they can provide users with a much better experience in terms of their hardware and network performance/uptime. Most of it was just passing around practical, viable ideas and familiarizing myself with the way they're set things up on their end (for me anyway). Hopefully it'll lead to a service which provides much better value for money.
iipohbee
post Nov 12 2010, 10:03 PM

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QUOTE(AjkR06 @ Nov 12 2010, 12:04 AM)
Just wanna ask, since Ipoh will be served by Unifi on Q4 2012, then when Northern Perak area like Taiping, Bagan Serai, Parit Buntar etc will be served by Unifi? Yes, and I will still waiting until my area will be served by Unifi....
*
Q4 will only serve Tasek exchange which only covers just a quarter of what Ipoh total area.

Ipoh has other areas such as Ipoh Central, Pasir Putih/Pengkalan/Lahat, Gunung Rapat, Menglembu & Jelapang suburbs.

It will take years to reach other towns outside if they were to expand fiber.

Most of all, thank you Tentris and RizvanVP for forwarding the questions to TM.

2012 is another 2 years from now which is still a very long time.

Hopefully they'll reach the smaller towns in at least another 5 years from now. So your better bet will be wireless for the time being.

EDIT:

He totally avoided answering about the daily slowdown for the Streamyx 4mbps plan which only takes place only in the day.

This post has been edited by iipohbee: Nov 12 2010, 10:11 PM
Boldnut
post Nov 12 2010, 10:46 PM

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the Biz package offer E-storage. Perhaps if they ™ do have a good intention promote local hosting, may be they should start giving VIP user an person E-storage as well for local access only. (more like E-portal to download ftp) I wouldnt mind sharing my files with my unifi friend if I dont need to have my PC on.

Storage is extremely cheap these days. I cant see any reason not offer this kind of service for FoC on top of Unifi VIP user.
SUSautoman5891
post Nov 12 2010, 10:48 PM

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QUOTE(iipohbee @ Nov 12 2010, 10:03 PM)
Q4 will only serve Tasek exchange which only covers just a quarter of what Ipoh total area.

Ipoh has other areas such as Ipoh Central, Pasir Putih/Pengkalan/Lahat, Gunung Rapat, Menglembu & Jelapang suburbs.

It will take years to reach other towns outside if they were to expand fiber.

Most of all, thank you Tentris and RizvanVP for forwarding the questions to TM.

2012 is another 2 years from now which is still a very long time.

Hopefully they'll reach the smaller towns in at least another 5 years from now. So your better bet will be wireless for the time being.

EDIT:

He totally avoided answering about the daily slowdown for the Streamyx 4mbps plan which only takes place only in the day.
*
If the speed fluctates wildly it's not throttling but congestion.


Added on November 12, 2010, 10:52 pm
QUOTE(rizvanrp @ Nov 12 2010, 09:48 PM)
I did ask about their local switching capacity and whether they could support wire speed 100mbps for local connectivity (initially) as it might save them some bandwidth in the long run due to the nature of P2P applications. The person who I was talking to seemed to agree that it was a good idea and told me that they were in fact aiming for 1gbps connectivity. They do want Malaysians to come up with their own content and he agreed that allowing us to have 100/1000mbps links with one another would probably help with that a lot.
*
P2P is dead on streamyx. Why would they want to unthrottle it? On Celcom Broadband it seems fine though.

This post has been edited by automan5891: Nov 12 2010, 10:52 PM
vergas
post Nov 12 2010, 10:56 PM

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QUOTE(rizvanrp @ Nov 12 2010, 09:48 PM)
Another issue I brought up during dinner was the whole VLAN tagging thing. I was told that initially, the plan was to allocate 1 of the 4 ports on the BTU for each ISP (TM/Maxis/Astro) but they might scrap it and instead use the BTU to strip off VLAN tagging so you have port 1 = PPPoE and port 2 = STB, etc.
Does this means that the Heunwei BTU currently can actually be set up to have port 1 =PPPoe and port 2 = STB, or they will need to change hardware later?
iipohbee
post Nov 12 2010, 10:57 PM

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QUOTE(automan5891 @ Nov 12 2010, 10:48 PM)
If the speed fluctates wildly it's not throttling but congestion.
*
No it's not congestion.That's what TM wants you to believe.

The throttling is there to start with.If it's congestion, you'll not have speed caps this consistent which goes away immediately when the clocks hit the right time in the day and I did not notice any fluctuations. The speed kind of never beyond 384kbps when the day speed cap is active.It stays right there.

He mentions FUP. What FUP? I did not turn on my modem for 2 days and turn it on.My speed is still capped. What FUP is he mentioning anyway can he be clear on what he's talking about? They need to be transparent on that. On what basis did you cap us for?How much of data we have exceeded that we are subjected to cap? All this is grey as they can't provide proof but quietly went ahead and implemented things without the public knowledge.


AjkR06
post Nov 12 2010, 11:02 PM

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QUOTE(iipohbee @ Nov 12 2010, 10:03 PM)

Hopefully they'll reach the smaller towns in at least another 5 years from now. So your better bet will be wireless for the time being.


*
Ouch! please... I really hate wireless BB..... For the time being, I only used Streamyx 2Mbps....
the maximum speed that can be supported on my place exchange...
iipohbee
post Nov 12 2010, 11:07 PM

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QUOTE(AjkR06 @ Nov 12 2010, 11:02 PM)
Ouch! please... I really hate wireless BB..... For the time being, I only used Streamyx 2Mbps....
the maximum speed that can be supported on my place exchange...
*
I do not have high hopes of FTTH coming to my place at Pasir Putih exchange(05-321/2/3 xxxx) in Ipoh even though it's straight down the main road(Jln. Sultan Azlan Shah) from Tasek Exchange but under another exchange.Same goes to Ipoh Central & Gunung Rapat exchanges.
These are big economic impact areas yet they have been put aside.

Not at least for the next 3-4 years to come. Still a long wait more..


SUSautoman5891
post Nov 12 2010, 11:23 PM

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user posted imageuser posted image
http://www.iinet.net.au/needhelp/

You see this. In Australia, they pay RM150 can get 200GB cap and for RM210 400GB cap. Unifi you pay RM250 you get a crap rip off 120GB cap. Seriously, TM has to be the among the worst ISPs in the world.
DoomerX
post Nov 12 2010, 11:34 PM

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QUOTE(automan5891 @ Nov 13 2010, 12:23 AM)
user posted imageuser posted image
http://www.iinet.net.au/needhelp/

You see this. In Australia, they pay RM150 can get 200GB cap and for RM210 400GB cap. Unifi you pay RM250 you get a crap rip off 120GB cap. Seriously, TM has to be the among the worst ISPs in the world.
*
Agree, yet they still say their price is reasonable. They never admit that users are paying that much but getting so less.
rizvanrp
post Nov 12 2010, 11:34 PM

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QUOTE(vergas @ Nov 12 2010, 10:56 PM)
Does this means that the Heunwei BTU currently can actually be set up to have port 1 =PPPoe and port 2 = STB, or they will need to change hardware later?
*
That depends on their implementation method but I believe the hardware vendor should be able to push out a firmware upgrade for it. The capability is there, it just needs to be enabled.

QUOTE(automan5891 @ Nov 12 2010, 10:48 PM)

Added on November 12, 2010, 10:52 pm
P2P is dead on streamyx. Why would they want to unthrottle it? On Celcom Broadband it seems fine though.
*
P2P is quite alive on Unifi at the moment smile.gif Streamyx users would not benefit from a local unthrottle anyway because of the limitations of copper and the ADSL protocol (in real world situations). On Streamyx you can saturate your upload easily due to the <512kbps limitation but with Unifi I believe many users are not fully utilizing their upload capacity (unless they are already P2P users or are running web services). I brought up mostly Unifi issues anyway, the only Streamyx issue I could think of was the file extension throttle which they said they had no idea about (at the time).

QUOTE(automan5891 @ Nov 12 2010, 11:23 PM)
user posted imageuser posted image
http://www.iinet.net.au/needhelp/

You see this. In Australia, they pay RM150 can get 200GB cap and for RM210 400GB cap. Unifi you pay RM250 you get a crap rip off 120GB cap. Seriously, TM has to be the among the worst ISPs in the world.
*
Like I mentioned earlier, TM hasn't started capping yet. The impression I got was that the cap values were just placed there as a legal safeguard against heavy downloaders.. nothing has been finalized at the moment so you can probably enjoy unmetered 5/10/20mbps for quite some time on Unifi at the moment.

If Unifi FTTH is a horrible service, Maxis FTTH must be the worst? : http://forum.lowyat.net/topic/1550786

QUOTE
*** UPDATE *** Maxis FTTH SUCKS big time !!! 40Gb quota strictly will be in force even in their 1st month of operation, the speed will be throttled to 10% which is only around 0.6Mb !!! BOYCOTT - don't sign up, cancel your interest registration !!! Let them dig their own grave !!!
Apart from the technical issues most of us Unifi users have been facing since the start of the service (basically what I talked about in my earlier post), the service has been pretty decent so far.
SUSautoman5891
post Nov 12 2010, 11:56 PM

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QUOTE(rizvanrp @ Nov 12 2010, 11:34 PM)
Like I mentioned earlier, TM hasn't started capping yet. The impression I got was that the cap values were just placed there as a legal safeguard against heavy downloaders.. nothing has been finalized at the moment so you can probably enjoy unmetered 5/10/20mbps for quite some time on Unifi at the moment.

If Unifi FTTH is a horrible service, Maxis FTTH must be the worst? : http://forum.lowyat.net/topic/1550786
Apart from the technical issues most of us Unifi users have been facing since the start of the service (basically what I talked about in my earlier post), the service has been pretty decent so far.
*
You know what's funny? ADSL2+ throughput transfers data fast enough until it requires a cap of 200+ GB. Our FTTH services won't even let you go above 120GB once enforced. This one is an India story, have Ferrari but no road to drive on.
rizvanrp
post Nov 13 2010, 12:24 AM

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QUOTE(automan5891 @ Nov 12 2010, 11:56 PM)
You know what's funny? ADSL2+ throughput transfers data fast enough until it requires a cap of 200+ GB. Our FTTH services won't even let you go above 120GB once enforced. This one is an India story, have Ferrari but no road to drive on.
*
And that's funny.. why? To use over 200GB month you would have be constantly downloading at 1mbps 24/7. I'm on VIP20 myself and this is my monthly transfer so far :

user posted image

Your package throughput doesn't determine your monthly bandwidth usage, it's user behavior (which is what they're monitoring now). I know a few Unifi users who pull 800GB+ a month. All I can say is that no Unifi user has complained about being hit with any caps so far and I've attempted to address the issue of the low 'advertised' caps with them by providing some suggestions.

What I do find funny on the other hand is people complaining about a 120GB cap (which is admittedly low) that may or may not be implemented when :

1) They're not even using the service
2) There's already an ISP providing FTTH services which has already started a 90% bandwidth reduction cap @ 40GB/mth in their first month of offering the service but people want to fully address the issue of a 60/90/120GB cap which has not been implemented since April or even finalized yet

I agree that the 60/90/120GB caps are too low but posting comparisons and making irrelevant comments honestly does not help us at all.
cannavaro
post Nov 13 2010, 12:32 AM

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800GB+ per month.. holy shit. sweat.gif
What kind of shit do they download???
solarmystic
post Nov 13 2010, 12:41 AM

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QUOTE(cannavaro @ Nov 13 2010, 12:32 AM)
800GB+ per month.. holy shit.  sweat.gif
What kind of shit do they download???
*
Meh. 800+ GB per month ONLY?

Lemme show yah something. This is on 4 Mbps (real speed 3.5+ Mbps) streamyx ONLY.

To sum up:-

September 2010 = 1065420 MiB = 1.016 TiB
October 2010 = 1134530 MiB = 1.082 TiB

How do you like THEM APPLES?

Imagine the 5 TB monthly downloads on 20 Mbps i could do if it were uncapped... Think about that for a while.... In retrospect it does make sense to impose SOME sort of cap for the packages... mass rapage would occur otherwise....

C'mon fellas.. show me what you GOT! MOAR Download barcharts!!

This post has been edited by solarmystic: Nov 13 2010, 12:52 AM


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SUSautoman5891
post Nov 13 2010, 12:50 AM

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QUOTE(rizvanrp @ Nov 13 2010, 12:24 AM)
And that's funny.. why? To use over 200GB month you would have be constantly downloading at 1mbps 24/7. I'm on VIP20 myself and this is my monthly transfer so far :

user posted image

Your package throughput doesn't determine your monthly bandwidth usage, it's user behavior (which is what they're monitoring now). I know a few Unifi users who pull 800GB+ a month. All I can say is that no Unifi user has complained about being hit with any caps so far and I've attempted to address the issue of the low 'advertised' caps with them by providing some suggestions.

What I do find funny on the other hand is people complaining about a 120GB cap (which is admittedly low) that may or may not be implemented when :

1) They're not even using the service
2) There's already an ISP providing FTTH services which has already started a 90% bandwidth reduction cap @ 40GB/mth in their first month of offering the service but people want to fully address the issue of a 60/90/120GB cap which has not been implemented since April or even finalized yet

I agree that the 60/90/120GB caps are too low but posting comparisons and making irrelevant comments honestly does not help us at all.
*
I'm not in the habit of wait and see. We should put the pressure on TM now instead of reacting to what TM enforces or implements.
cannavaro
post Nov 13 2010, 12:58 AM

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QUOTE(solarmystic @ Nov 13 2010, 12:41 AM)
Meh. 800+ GB per month ONLY?

Lemme show yah something. This is on 4 Mbps (real speed 3.5+ Mbps) streamyx ONLY.

To sum up:-

September 2010 = 1065420 MiB = 1.016 TiB
October 2010 = 1134530 MiB = 1.082 TiB

How do you like THEM APPLES?

Imagine the 5 TB monthly downloads on 20 Mbps i could do if it were uncapped... Think about that for a while.... In retrospect it does make sense to impose SOME sort of cap for the packages... mass rapage would occur otherwise....

C'mon fellas.. show me what you GOT! MOAR Download barcharts!!
*
rclxub.gif rclxub.gif
You DL 24/7 (or almost)???

God knows how much bandwidth you'd use if you were on VIP20...
jimfoa
post Nov 13 2010, 01:10 AM

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QUOTE(solarmystic @ Nov 13 2010, 12:41 AM)
Meh. 800+ GB per month ONLY?

Lemme show yah something. This is on 4 Mbps (real speed 3.5+ Mbps) streamyx ONLY.

To sum up:-

September 2010 = 1065420 MiB = 1.016 TiB
October 2010 = 1134530 MiB = 1.082 TiB

How do you like THEM APPLES?

Imagine the 5 TB monthly downloads on 20 Mbps i could do if it were uncapped... Think about that for a while.... In retrospect it does make sense to impose SOME sort of cap for the packages... mass rapage would occur otherwise....

C'mon fellas.. show me what you GOT! MOAR Download barcharts!!
*
And the rest of us Streamyx users have our speed throttled at 10-20KB/s every weekend and every night 8.00pm to 02:00am to accommodate users such as you.

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