can help me ask this?

why many people who using 1mbps package but the speed they get is only 512kbps? even after technician come and check, the problem still persist.

streamyx customer support is not helpful most of the time, as a IT student, i know what is going on, and yet they want to ask me to do something that is not appropriate to the problem that i'm facing, for example, my DSL light is stable, line is ok but i cant login to streamyx and connect to internet so i called streamyx customer support, then they tell me to ping google, ping streamyx DNS, if i cant connect to internet, how can i ping?

when i got some problem with the streamyx server side, i call them, they will try to deny is not their problem, i told them i have ensure my modem and pc and connection between modem and pc is ok, yet they still ask me to ping my own router, access my router page.

please consider that most of us dont use house phone anymore, calling to 1300 number using handphone is expensive, everytime i call, i have to wait for 5 mins for waiting someone to pickup my line yet my credit is ticking, dont you think this is something to improve?

since unifi is available in many area in KL and selangor, why there are still some place that doesn't support 4mbps? seriously, a lot of confusion and misunderstanding happen in screamyx, when i try to call to streamyx and ask if my area support 4mbps, they say no while some say yes, when the TM contractor come my house, i ask them this area support 2-4mbps or not, they say no, but the website stated that 2mbps and 4mbps is supported in my area.

and ask them why we can only get 80% of the advertised speed, isn't this a scam?

if that's the case, why dont they advertise the actual speed we can get?

This post has been edited by amduser: Nov 8 2010, 10:22 PM

because they set your cap at 1.2mbps that's why you can get 1mbps when using speed test, but the problem is the advertised speed and the user only get 80% of the advertised speed, what's the point to advertise 1mbps when most of us only get 80% of it, why dont just advertise 800kbps instead, and not all people can get 100% 1mbps speed, most of them who get that speed is because they set the cap to 1.5mbps instead.

false advertise doesn't seems like a very serious matter in malaysia, in other country like USA and japan, your goods has to be exactly the same or similar to what you advertised

let's take our fast food in here, when you see the poster, the food look delicious and large amount of it, when you go in and order one, what you will get it 50% lesser than what you see in the advertisement

same goes to streamyx.

that's because they cap your max speed at 1.5mbps, just like how my friend can get 150kbps download speed while i only get 60-80kbps

and they dont cap line below 1mbps as far as i've seen, that's why we get full speed download most of the time, they only throttle 2mbps and above.

if call using handphone and housephone, you will be divert to the same line even though you dial different number, 100 and 1300-88-9515 is the same

if you use housephone they dont track your number and skip the verification, first is verification with the machine, after someone pick up the line then need to verify again, if i need to verify again after they pick up my call, i dont see a point in verify my number with a machine in the first place, and yes, waste of time, imagine you call using handphone where you cant dial 100, the cost is like RM1 per mins

there was once where i entered the correct area code and phone number, but the machine just keep say i enter the wrong number, you know how annoying it is and the credit is running since i dial using handphone.

the complaint list will go on and on, i dont think is possible to voice out all the problem in just a dinner time, seriously, bring a laptop, connect to wifi (if cant connect, shot them) then show them this thread on the spot

if possible take a video of the dinner, i doubt thy will allow it.

live stream of the unifi opening?

just read through the pdf file, i can see most of the reply seem to be copy paste aka preset