You can't take legal action just for the sake of being spooked, although in many countries, people seem to be doing so. It's a different matter if Maxis did not take remedial action to correct the issue. Then legal action will be justified.

I always prefer to give benefit of the doubt that an issue will be resolved. Otherwise in life, there will be plenty of legal actions going around

erm ...take my plan as a example,

Currently im taking ivalue1 RM100 plan, and the unbilled amount now is RM4,

Let say my unbilled amount is RM4 end of the month, so the total amount i need to pay is RM 100 or RM 104 ???

I'm pretty sure making a "suggestion" to sue a corporation like Maxis doesn't cost mere cents and im pretty sure it isn't realistic enough to be carried out given the circumstances of the contract you are bonded with, so i call this ridiculous and as keyboard-warrior-ish as it gets. This is too much OT already lets get back at the discussion at hand shall we?

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Added on September 28, 2010, 10:09 amThank you sir, for this, well said.

This post has been edited by nimrod323: Sep 28 2010, 10:57 AM

It will be RM100

Basically unbilled amount is the amount u have used so far without the rebates yet

Unbilled Amount - Free Talktime - Free Data = Actual Amount

I was totally stunned when the iPhone guy in Maxis told me only previous iValue plan subscriber are entitled to contract upgrade. For those subscribed other plan, sad........

Why is this surprising? I have been on value plus for years and bought phones before, even i have to take a brand new ivalue, this is a good incentive for the previous ivalue customers.

This post has been edited by nimrod323: Sep 28 2010, 11:29 AM

i wanna ask a question
if i buy iphone 4 with 16gb in 1 year with iValue1
need to give the rm200 as deposit
then that deposit will give back ??

No they' ll take the deposit and keep it for the duration of the contract since they are scared that people might sell off the phone while on contract. Once contract is finished they'll send you a check for the RM200

This post has been edited by triple02: Sep 28 2010, 02:42 PM

i tot it's prepayment, it will deduct rm40 from ur monthly bill last for 5 months, rm40 x 5 = rm200

Yep this is how it works, they are not scared they'll just take legal action on you if you run away with the phone.

" *** Prepayment of monthly fee is required for iValue 1, 2, 3 & 4 which will be credited equally over your first 5 months. " As stated on the rates and plans page.

How much maxis charges when I terminate the contract earlier. ?
I take ivalue 100 plan for my 3gs and now left a few month..

this is very very wrong. it's a prepayment, not deposit

u're correct, maxis will refund ur prepayment equally in 5 months

Let me quote my post

I was being sarcastic. the prepayment of RM200 and how its credited equally is clearly stated on the website. People can be so oblivious to details these days, well at least some of them .

If you left 3 mth, then you have to pay RM100 x 3 mth lor ...

Hmm... i hav track my record today based on the unbilled amount, i think the unbilled amount wont include free data ,
because today 10am ++ i hav around 4 mins of call and 2 sms, the charges is 81 sen , (unbilled amount at 10 am is rm4.25 and at 1pm is rm5.06)
then from 1pm till 6pm unbilled amount is rm 5.56 with 5 sms to hotlink no and few mb of data usage...

so i think they will include all the call n sms into unbilled amount but no data ...then end of the month only will know the exact amount ...

will call to maxis cs to confirm again, cause some of them just cant provide a better answer and say will contact me back ...

Guys, I've been using at least RM 150+ for 12 or more months now. Does that mean I'm automatically eligible for One Club membership? If so, how do I apply?

so you mean the this 1st bill we are not entitle for the free xxx min of talk time and xxx SMS? because I got my bill, it states the calls are included in the calculation.

p/s: for 40 MB of 3G surfing already cost RM 400 like that, luckily it is waved

the 1st bill are entitle to have free xxx min talktime n xxx sms is ...and is included in the unbilled amount too(data usage wont be included in the unbilled amount) ,
only when the bill come then only will minus out the free xxx min of calls and xxx sms ...
this is what the Maxis CS told me ...
i roughly estimate my usage on call n sms to compare with the unbilled amount and it's amount charge is almost the same ...
i havent received my bill yet , so can't 100% confirm ...

This post has been edited by crixalisrox: Oct 1 2010, 04:28 PM

on an unrelated note to the current discussion, would like to share my experience with the Maxis Customer Service personnel over here in Kuching, Sarawak. this might be a long post, so bear with me.

I obtained my iPhone 4 on Monday around noon, after 20 minutes waiting. the registration process was without hassle, since I previously reserved my unit (on the week before, Friday. before this, I was told that reservations was not allowed by Maxis Call Center and that I would have no trouble obtaining my phone. contradictory?). noted that certain customers who went in without reservations were turned away. but that's another story.

back to my phone. noticed dust behind the screen around afternoon the next day. certain things can only be noticed through examination under direct sunlight, I guess. spent the rest of the day checking the procedure for claims and verifying the 'dust'. decided to send my phone in the next day, as it was too late to do anything on Tuesday.

during evening, called up Maxis Call Center again with enquiry about the procedure for claims. was told to go straight to the Maxis Center for further information, sometimes I wonder what they're there for in fact.

Wednesday noon, dropped by the Maxis Center here in Satok. while waiting, noticed that they had begun to distribute iPhone 4 to unregistered customers. some even obtained 2 units just by buying the cheap prepaid pack. waited 30 minutes for my turn, and then showed the personnel my 'faulty' phone. she agreed that the speck of 'dust' is there, and I'm entitled to a warranty claim (of cos', some 'antennae issues' were thrown in for good measures'). but...

what was previously discussed in this thread is true. it takes up to 4 weeks for the iPhone to be sent for 'checking', and a 'new' or 'refurbished' (?) unit replaced without the box. I didn't think this was fair, considering my phone was barely 2 days old? so I argued. here are some choice information from the 'constructive discussion' I had.

1. replacements for new units can only be done if the unit is sent in within 24 hours. so get cracking and check that new iPhone completely! don't think this is fair as some issues can only be noticed after say, a few days. 1 week is a more reasonable period probably for electronics, but who am I to say?

2. conversation with Maxis Customer Service personnel:
me- I don't think your procedures are fair. try to understand on behalf of me as a customer please? even Apple can issue a replacement on the spot, or service your phone within days. shouldn't you have similar procedures as their vendor?
CS personnel- then you send to Apple (with smirk on her face).
me-

3. further conversation with Maxis Customer Service personnel:
CS personnel- we can't give you the new unit, that is reserved for our sales.
me- can't you just get a replacement unit from HQ, or lodge my claim and wait for them to send the replacement. it's only been less than 48 hours, can't you even make an exception for MOC customers?
CS personnel- no.
me-

after a good 20 minutes of back to forth exchanges and asking to see her manager to discuss this further (I wasn't even trying to lodge a report against her, just wanted to speak with someone with authority to enable my request), she went to the back. then came out again and crudely asked me if I brought along the whole package. I did, and 5 minutes later I am activating a new unit with another (friendly) personnel. this time, I brought the unit outdoors to check under direct sunlight!

some conclusions from this episode. first, this is very 'exceptional' customer handling by Maxis. through this event, I never did get to talk to or even see the mysterious 'manager'. makes me wonder the proper procedure for customer claims in Maxis. and what use is a Customer Service Manager if he/she doesn't have interaction with the end-channel and just hides in a room barking out orders read from a protocol sheet?

Maxis iPhone warranty is very unfair for the customers. I think everyone should be educated on these before they procure an iPhone from them.