yeah~~ same problem i got.

i received a SMS and i was told tat my unbilled payment is over the credit limit of my account on the same day i signed up the iValue plan for iPhone 4 at The Gardens.

@.@

Went to the Maxis Centre at The Gardens, and i was told that i cannot check my unbilled itemized bill of my account..

this morning get barred~ =.="

Luckily i read the posts here many ppl encountered the same issue. Called 123, selected "iPhone4" option. talked to a Maxis CS and they helped me to unbar my line until they fix the issue...

Oh~~ Maxis.

This post has been edited by A4pApEr: Sep 27 2010, 11:59 AM

I mean how come they cant check the unbilled amount rite? i went to 2 Maxis centre.. Curve yesterday, KLCC this morning. both also gave me the same answer.

Sunday morning, saw my unbilled RM104,... this morning at klcc, RM214. Can't see what's wrong and now the CS help me to change my billing date to 7th so that i'll know the bill info since 28th cannot be done.

Man..I got the same thing. I got the SMS (next day after I signed my iValue 2) telling me my bill is RM500K..gosh. I have not called Maxis yet. are they going to fix the error? or it's just a glitch?

All buying/booking post moved: https://forum.lowyat.net/topic/1570287/+1400 and kindly use the proper thread for discussion.

This thread is Strictly Rates/Plans Discussion ONLY as posted on the subtitle.

Thank you

This post has been edited by davidgary73: Sep 27 2010, 02:55 PM

I just wrote a message to maxis at their website and i received sms from them and include case reference number , hope they can solve this issue asap and will contact me soon and not just give the case ref no to me and no reply from them...this issue relly make me headache since im new postpaid user ...

This post has been edited by crixalisrox: Sep 27 2010, 05:20 PM

Unfortunately, I'm having the same problem as well. I got the phone on Friday and later that evening I got a sms from Maxis that my usage is almost nearing up the credit limit.

I thought I did wrong somewhere. So I pay up RM150 just not to get barred. Today, after reading all of your complaints, I checked my unbilled amount and it shoots up to RM350 already.

Lodged a complaint to Maxis CS on 123. He said that they will check. And claimed that there's a problem with their system. It should be restored in one or two days time. He also helped to make sure that my phone isn't going to be barred even if exceeds my credit limit.

Thanks guys!

if i wan to sign up for the ivalue plan, do i nid to pay for the prepayment fee no matter i pay the fon price by cash or by easy payment plan? Or it only applicable to easy payment plan?

Yes... u need to pay

Seems like they fixed the problem?

my unbilled amount was RM2+ yesterday night, RM80+ this morning (2 days after purchase, mainly wifi online and sms only).

but now i check it's reduced to RM3+ :S

shall continue to monitor closely for a few days

Noticed that for my account as well. Hope it maintains.

Yup looks like they fixed it allrite. my bill reflects the proper amount now

Previous when I upgrade my value plus to ivalue at gardens, the person told me I still retain the free calls between my supplementary lines, just now I at another maxis centre and the person told me only when my supp call me, they will use the free call time while I call my supp line it still deduct minutes from my ivalue plan. so which is true?

i think the best here would be for you to clarify with the CS man.. everybody will say a diff thing

Yup, thanks to all who have reported. At least Maxis took action fast.

I am unsure about how Maxis is going to charge me, i took iValue 1, credit limit RM100, so meaning i currently unbilled amount is only RM2.85, in the end of the month i will still be paying RM100, so i can actually use all i want? (since its the end of the month)

This post has been edited by iSaaCiMaCiPC: Sep 28 2010, 02:30 AM

yeah, i think they fix the problem.
i check my unbilled amount at 6pm, RM7+.
i check it juz now, it become RM4+.

Good morning.

Anyone taking legislation action against Maxis since this case has involved quite a number of individuals? Maxis has sent couple of bills that spook the daylights out of those "unfortunate" ones.

Regards, Joey

now i check it's RM118 again wth? =_=

Besides asking everyone else to incur losses on a telco giant that has unlimited amount of legal power that will make sure you'll get pretty much poorer, what are you going to besides being a good samaritan and a keyboard warrior to suggest such a thing?, plus if you havent realized the contract T&C of the postpaid and ivalue plans, im sure they put a small line that reads "Maxis is not liable for system malfunctions". you are talking about a company that has 10 million subscribers.

It was a mere question. Why would you want to be jumpy? You are such an easy tick off. So, what if a corporation has 10 million subscribers in its pocket?

By the way Maxis has a total of 2.68 million postpaid subscribers, 9.84 million prepaid and 448,000 wireless broadband subscribers on its 2nd quarter of fiscal year 2010.

Regards, Joey

I think a lot of people here are getting edgy and panic because of this "unbilled amount" thing but how maxis works is,

Unbilled amount = payment if u did not have the free talktime & data (data is the one that kills cos 1mb is RM5 if u didnt have data plan)

How they actually bill u end of the month is that the data and talktime will be discounted off using a 'rebate' system.

How maxis counter this issue is give a lot more credit limit at account. Last time my account CL is almost RM3k when my actual monthly commitment is only RM30. So that way, your unbilled amount wont hit the ceiling.

Hope this clarifies for people