My rant:

1. Bought a LCD TV on 18th Feb from Senheng and promised will deliver the next day.
2. Next day, they called me said the stock 'kena hujan' and cannot be delivered. Ok, fine. Then they told me that they will call me again next week and will be delivered.
3. One week passed, no call from them. Then I call the sales guy. Said still no stock bcoz the distribution center got some problem. Need to wait till next week only can get. Ok, I'm still fine with it. (By this time I have a feeling that he totally forgot about my TV already)
4. Another week passed, and still no call from them. I called the office and some girl pick up the phone. Told her my problem, and she said the will check and call me back again. But no call from her. I call back, but the phone keep engaged. Called the sales guy directly. He still said NO STOCK. WTF? He told me to give him another chance and wait for ANOTHER WEEK. I already fed up by that time, and told him that I want to cancel my order. Then he told me that it will take 2 weeks to cancel the order.
5. After one week (today), i called the "HQ" to check the status. Told them my details and promised to call me back. But NO CALL at all. WTF?

Probably have to call them again

Anyone that face any problem buying from senheng before?

Which Senheng is that?Mine Sengheng Bandar Baru Bangi,seems ok to me.

1.Bought a Haier aircond(i know cheapo).Tomorrow come to my house and installed the aircond.
2.The aircond having problems.Called Senheng,tomorrow they(Haier guy) came.

So far so good.

This post has been edited by Turnip: Mar 12 2010, 10:14 PM

Tell them don't play play with lowyat's moderator, otherwise, their will die hard or die harder!!!

wowowo...die hard.
It depends on how the sales guy handle ur job...
call up their HQ every 2 hrs...
pressure them kaukau

This remind me one case that happen on me on 2008

My sister bought a 32inch lcd, well on the box its stated that S-Video cable is included in the box.Somehow the cable is missing, I call immediately Seng Heng and they said that they never open the box..That was a new stock. So after a lil bit arguing..they agree to verify with supplier

2 days later, they called.said that one of the staff actually "ACCIDENTLY" take the s-video cable and havent put it back. Later that day I go back and take the s-video cable..

This post has been edited by amirsubhi: Mar 12 2010, 11:54 PM

kaki ampu aka NO-BALLER spotted

Me also got 1 case with senheng ...they said i made late payment for 1st month but
everything i follow their F#$%^ instruction....
until now i never have deal with senheng ... got CC Zero interest ma...

So, you must be senheng's staff or boss???

SHeng price also quite high... SA not friendly...Service that their provide not good

Most of the time I find the SA are noobies. Worse they are not well train in handling customer and not familiar with the products they are selling. They just want to close the sales even though there is no stock, other than display model.
Harvey Norman SA are better.

Harvey Norman FTW!

IMHO sengheng only sells product. any problem, misstock or what so ever they dont care that much. got issues with them last year.bought n verity that aircond unit still got stock. next day installed. two weeks later no cold anymore. called up, installer not coming in. fxcked up several times to sengheng shop n 1 time to sengheng hq.called panasonic, later in eve coming in check and show gas pressure low, show where leaked out (due to lousy installation). immediately called up again sengheng shop, got their boss number. tomorrow installer came in n reapair..after several days. later after 2 (or 3) month, again not cold. directly called up installer...still not came in until today. that is in july 2009.

yet still, they got got price-for-value (compared with several shop n supermarket nearby).

that reminds me of BHB in Penang.
Bought a LG washing machine, front loading, over 4k. Promised to send to my home in 2 days time, and they did.
But upon opening up the box, found out the washing machine is scratched and the label was blackened and dirty. I asked the delivery guy whether this is the display unit, he just won't answer me.
I called the office, the sales lady insisted it was a brand new unopened unit.
I mentioned about the condition, and she said it's the "tahan powder" LG engineer put in so that the Washing machine can "tahan lama" and as the result, the unit is a bit scratch and dirty. WTF.
I explained to her that it's ok to admit they made a mistake and resend me a new unit but she kept on insisting that 's a new unit and argued kaw kaw with me. I fed up, scolded her, cancelled the order and hung up on her. I then asked the delivery guy to send the unit back.
About 2 hours later, the manager called me, apologize and promised to resend me a brand new unit, but I just don't want already even though he gave me RM500 discount.
Really bad experience...

This post has been edited by sevendogz: Mar 13 2010, 10:08 AM

Senheng Ipoh.

The price of my TV is okay. Below retail price+1year ext warranty. (for that damn plusone membership)

Well, the SA attitude is not that bad when I buying at the shop that time. Explained everything in detail to me... but I never thought the the after sales service can be this bad!

For air-cond, i prefer to buy it from those air-con shop. Better workmanship than shop like senheng, hypermarket, etc...

So far, i have no bad experience with SenQ Penang. 2 LCD TV and a front load washing machine, sent installed just fine.

My latest purchase was a 32" Samsung LCD B460 at around Rm1540. But just yesterday, Sen@ sell the 32B530 for RM16++. Damn..... that is just after 2 weeks.

For me is always make purchases with credit card. If there is anything not satisfaction, can always call credit card/bank to hold the payment until matter resolve.

From there see who is more kan cheong.

Just my 2 cents...

Senheng price sucks and expensive...service lousy..and the staff not friendly..i dont think we need the sort of store with no excellency at any part of their sales approach..

Never bought anything from SH.

Price sky high, service gravely poor.

SenHeng?still exist meh?
i thought only have SenQ now?

apologize if i hijack this thread..

i would like to ask almost the same question as well..I went to SenQ and there was a special promotion on Samsung LCD 40" TV (LA40B530) model..the original tag price is RM3799 but for PlusOne card holder, I'm receiving RM1000 discount which is the price after the discount is RM2799! and it is very limited to only few units

I asked the shop and the TV they said is brand new, not display set as i keep asking the question over and over..

so I would to hear some comments or suggestion for LYN members, though I havent paid it fully yet, I only make a deposit and informed that I will come back later either to claim back my money or made the full payment..

what do you think guys? should i go this LCD tv? I was eyeing on a sony 32" BX400/EX400 (forgot already) but then suddenly i stumbled upon this promotion!

Same la..

---

Added on March 13, 2010, 2:31 pmProbably i suggest you dont..Jusco seems to have Panasonic Plasma promotion..a buyer i met last nite told me he bought Panasonic Plasma 42' for 2.2k with discounted around RM600..i think Plasma promotion worth looking at..i think its Jusco Maluri, probably check at any nearest Jusco..

Just a suggestion..

This post has been edited by sKyWiR3pT3lTd: Mar 13 2010, 02:31 PM

thanks for your suggestion, is it Full HD? as i made my survey..cheap plasmas arent full HD, and I'm going to use the TV for gaming anyway, not for astro...lots of suggestion to use LCD instead of plasma for playing games

dont buy from sen heng. try harvey norman if ure a little exquisite or carrefour for cash and carry

any reason behind that? because i'd bought a few electrical items from sengheng already last year. i've checked harvey norman..they are quite over priced

Very simple lah! Next time you encounter such similar problem, tell whoever you buy from that you will report them to the relevant G department. If you look like a G staff say you in working in the G & or ex-G staff or know someone working in the G. Sure to work one!

So happen I am a ex-G staff (Retiree) & have try it so many times. Tried it even on G department. Works every time.

Thanks

Im not quite sure..but i was told by my buyer yesterday, didn't bother to ask him FHD / HDReady..

bloody unresponsible and unprofessional. Hope someone from sen heng reads this.

If you do..... YOU SUCK)))))))))))))

Dont swear bro..you might get into trouble..just a concern..anyway..they really suck after all init..

ignore senheng we got many choice of electric shop....
can nego kaw-kaw then ask for zero interest payment.....

---

Added on March 13, 2010, 8:03 pmChoosing SHeng is the last option for buying your stuff...

This post has been edited by matyeo: Mar 13 2010, 08:03 PM

Long time ago you can choose SHeng but now better go for other electrical shop.They will serve you better

LG front loading for RM4k??!
That's kinda expensive right? I see front loading ones from Electrolux, Samsung and Panasonic only at RM2k, some less...

Harvey Norman more expensive then Seng Heng / SenQ?
Over here in Penang, I find Harvey Norman pricing lower in most cases... especially if you pay by cash, the price can still be negotiated...

though i have went to a few shops around my area and most of the time they have a very limited display unit, so i cant really experience it before buying it i almost bought a sony 32" with the price of rm 2.3k, while i just need to add a few hundred more to get a 40" with reasonable price..well, thats what i think of..i am getting 0% interest payment, with extra warranty + thinking of getting another extra coverage for 2 years, where if my LCD is broken, i can change with another LCD with the price that i bought..

i see, well currently Harvey Norman just doing display set clearance and in my cases, the staffs was not helpful to me ( well this i guess depends on luck anyway right ), even shipping charges i need to pay extra..wall mounting package is twice the price of senheng! HV will charge me rm500 while SenQ only gonna charge me rm200 though, i use card anyway

Drive around and check all those Hi-Fi shop. Or you can go to Hi-fi Laser at Pudu..check with them..

Or Megatronik in Pandan Jaya, PJ..also not bad the prices..

i can understand if that particular store sucks... but if HQ service also like that then its not hard to conclude SENG HENG SUCKS!!!

I think we have seen enough Hatred statements , here ... i think MODS, its going beyond everyone's control now..better put an end..or otherwise?

bro whats ure decision? i too have a rm2xxxk budget..hehe

Go to Megatronik , Pandan Jaya branch, you can ask for LED / LCD TV good prices. They told me before that even the LED goes on 1/2 price. No joke..but if they deny, that means , they only give it to regular customers..

will do ,thanks for helping me :

My pleasure to share informations..as long as you are happy...im pleased..

Unfortunately, I'm from Perak.

I'm sorry, i've not seen any Hi-fi shop in Ipoh town though..but you could try at Jusco Ipoh, or try near Canning Garden, i think i saw one sometime ago..not quite sure where the location is..

there are hi fi shop in ipoh...

Where , can you name the shop and address?

sorry cant provide you..
but i am sure there does have hi fi shop there..
few forumer here mention b4...

well..i've bought it already, just waiting for them to deliver and place it up for me (they didnt make delivery on sunday ), well, in the end the price was added another rm500

rm200 for the wall mount device together with their workmanship and rm300 for extra coverage warranty with 1 to 1 replacement warranty, well this is my 1st time buying LCD tv, so i wouldnt want to take extra risk if the LCD is broken within 5 years, and i want them to drill it mount wall to me (I'm lazy to drill it up myself anyway) and if the LCD falls down when i place the wall mount myself, i wouldnt need to pay the damages myself for me it is worth it anyway..

surveying for other electrical shop is up to your decision, for me, i choose SenQ because i wouldn't need to send the LCD to repair, i would just need to make a call and they will come to my house, anywhere in malaysia if let say i pindah rumah to outside KL for example

hmm... afaik, if your tv still under warranty, the manufacturer will usually send someone to your house to fix it. (got experience with panasonic, where my table fan not working. they send an engineer to my place to fix it. )

You can ask in Home Electronics section under Garage Sales. A lot of cheap LCD and Plasma sellers over there. One notable seller is kevin from Jintex Electronics, Sea Park. I bought my Plasma from him as well as many others from lyn.

1st & 2nd time i buy LCD at Seng Heng there were no problem. Only at the 3rd time they said TV cannot be delivered due to raining problem. So, blame the rain, as they don't have any water-proof vehicle. That delay spoiled my mood to watch new TV

just blame the rain....what a reason?
last time they told me that reason too when cannot deliver
my washing machine in time...
harvey norman staff more efficient from them
i think

Rain? That's not a solid excuse..

they can always wrap up covered , secured in a box, and deliver it over..

Rain..rain..rain.. Always gives excuses to prevent themselves scolded from customers

bought few things fr them, Refrigerator fr Seng Heng Sg Besi Indah n LCD TV fr Seng HEng Alamanda to be exact. So Far so good.. even got few extra goodies fr them..

Yeah, thats to cover up their f**k ups..of course ..complimentary in a way..doesn't not convince at all..

finally manage to get my refund back! took me 1month+ plus countless phone calls to the HQ...

Another one from Perak leh..*sigh*.

Perak has few AV shops i guess. Someone with more info?

good things u let us know here
i was wondering how was the customer service at Senheng

but i guess only a few branch got problem like this

Sorry didn't check the topic for sometime. If you are from Perak, then i can't help as im not familiar

I've been there number of times, but dont recall AV shops..

Add another branch to the list. It's probably more than a coincidence...

Several months back, bought a leading Japanese branded Full HD video cam from the SenQ in KL which should be proficient with handling discerning customers, given its close location to a well-known expat condo residential area in KL.

The purchase was made during a promotion period when the brand was offering a free video cam bag, free spare battery & free photo printer to be bundled with the video cam - as published in the brand's glossy promo catalogues.

At the time of purchase, SenQ said that all these free items would be provided with the video cam, as was shown on their printed invoice/receipt.

It took many phone calls & over a month until the branch said the video cam was in stock at the branch for collection.

However, when i got there, the promised free accessories were not available. So, there is no bag provided to keep-safe & carry around the video cam, no spare battery, no photo printer.

After more phone calls, SenQ said all these free accessories should have been included and will be provided...when they are in stock.

Been over a month...thinking of contacting the brand HQ directly...

Personally find Harvey Norman in Damansara sales service is suck!

This reminds me, 6 years back, i bought a Toshiba Satellite laptop, was RM6k that time. I found 3 dead pixels on the screen when i brought home, took back on the next day for exchange, the manager wasn't willing to change for me (there was a display unit and i didn't mind, because i was running out of time as i would leave the country on the next day for few years). The branch manager replied unfriendly and unpolitely, and not even want to entertain me, they wouldn't do the exchange unless >7 dead pixels were found, WTF! That baxtard asked me to go to Toshiba office in shah alam directly to solve the problem myself!

This post has been edited by cam40729: Apr 4 2010, 10:33 AM

er.. isn't that the standard policy?

I actually spotted those 3 dead pixels on the spot, but then was lacked of experience (thought due to the lighting environment) and didn't check properly. I believed the sales person also saw them, just kept his mouth shut.

wats d diff between SENG HENG n SENG Q..

I think Senheng=normal shop, SenQ=shopping center, more "high-class".

to be fair, My experience is good with Sen Heng. I think its the people you deal with.. i bought my TV from the kajang branch. Dealt with the boss. He was very friendly and service was top notch.

To be honest I didn't have a good impression on sen heng before this. But this new experience made me trust them. Deal with the boss, not the SA, they never give good service.

Personally I have good relationship with SenHeng too. Most of my recent purchase of electronic equipment, such as air-con, TV, washing machine are all purchased from SenHeng or SenQ. My latest purchase of refrigerator was physically replaced 3 times within 2 weeks time without any problem.

This post has been edited by geforce1999: Jun 28 2010, 02:34 PM

If you say that you do not have a problem, may i know why then you had to " physically replaced 3 times within 2 weeks " just to understand better.

Regards,

for me, i think those Normal price item, you will not see any problem. Those that face problem are those very attractive prices items as I have encountered.

I bought a Samsung 50" C450 from Senheng Tmn Connaught (RM 3400 with plus one) on 1st May (Saturday), the person incharge told me tht I'll be geeting my TV on the following Tuesday - Thursday. waited patiently for the TV to arrive but was later informed by the person in charge that they have yet to receive their stocks from Samsung... I eventually cancell the order on the 10th as I dont feel like waiting further as they cant tell me exactly when I'll be getting it. To cancel and to get my refund, it took them about a month. (the refund was deposit back to my account only on 11th June).

For the refrigerator, it is new but appear to have some dirt (later found out they are some sort of glue) on the small hole near the door. Since I'm not home most of the time, so my wife complaint to them upon delivery and request to have it replaced as it appears used/display set. So it was replaced 3 times and each time has the similar sign and we make sure they are different unit as we mark down the serial number as well, just to be caution.

And finally we are convinced those are just glue as the wrapping and box are unopened and the serial number are different.

I felt sorry for the delivery men as the refrigerator needs two ppl to carry and the same delivery men were helping my wife for 3 rounds... And they even asked if we were ok with the 3rd unit else they would just brought it back for exchange even though they confirmed those refrigerator were physically took out from warehouse Melaka that morning but just for the sake of satisfying my wife... And what I respected the delivery men most was they were sincere when asking if we were sure, and didn't have slightly unhappy nor unpatient even thought it was already 7:30pm...

I bought refrigrator from Seng Heng before as well about 4 years ago. Their service is good. I will go back to get more eletrical product from them.

then good luck to you on next purchase

The last time i remember i went to sen heng to check out LCD tv's, the prices they display were pricy and expensive and the price was the retail price, i mean i thought branch such as this should be cheaper at least? Then when i wanted to check out a TV, the sales person ask me whether i was a member, if i was, i could get a cheaper price, but i need to register for it. I was like WTF? The price i saw at Onking and HLK much so much cheaper even i bought it a member price, so yea say no Sen Heng

Go back to the store, politely ask for the manager; when the manager approaches, fark him upside down loudly (preferably in front of many other potential customer) and demand immediate full refund...

Spelling is different.
I think both have same owner.

Not to mention, pronunciation is different too

Maybe Seng Heng in smaller towns are better. The one in my hometown is very efficient. Friendly and they know their stuff. If they don't, they find out. And they don't make false promises.

And shouting and misbehaving doesn't get you anything. Making a scene is never encouraged.



This post has been edited by refnulf: Jun 29 2010, 11:31 AM

May be so as I'm from small town as well...

really?? i think the one in miri is named SenQ instead of sen heng.. dont know whats the difference as well.. But im satisfied with their lvl of service. the last time i bought a tv from them,they sent n fixed it up the next day.. although im a bit disappointed by the amount of gift i got.. but oh well.. as long as i get the tv in time.. heh.

oh another advise..if u wanna get goods,better ask a girl to follow u
better yet ask her to buy it..
my friend went to buy,they gave her massive discount,tons of freebie.. n they even "borrow" her some
blu-rays to test out.. grrrr ..such exceptional service lol

This post has been edited by johnny82: Jun 29 2010, 03:35 PM

are you from singapore?

if u bring fat gal go..no point also..
no ppl bother

SenHeng sucks ! They are money minded, non customer oriented and gives fake points which are useless.

I suggest you go to Legend, no fake points but at least cheaper price than SenHeng.

Should go to those SH franchiser, the owner who run it like McD, the boss is more approachable.

I got good relationship with the 2 shop at my place (same owner/boss), usually to deal direct with him rather than the staff, so far so good.

Bought a Sharp LCD for my mom in home town (pay here & get hometown SH to sent & set up), it "kong" after near 2 years but got replace easily when i present the PO to the boss in KL & the hometown Sharp rep dispatch technicial to repair(replace the broken panel within 3 days) got extended warranty due to the PLUS One RHB CC.

Do admit some SH/SenQ store are suzk especially those in shopping mall, price hardly can nego service oso bad.

legend..another legendary shop
no different from SH

Sen Heng, Senq all the SEN all the SAME. (i gotta trademark this).

Never like them, price high, use dodgy 'member price tactic' that is actually more expensive than elsewhere (non-member price no need to say...sky high)....and non-existent after sales service.

---

Added on July 13, 2010, 6:42 pm & if i aint mistaken , we hv to pay for repair even if our sets are under their plus 1 warranty..My cousin kena alrdy, frm Malacca..The receipt obviously stated it's 2 years as SH free 1 yr warranty for member,but SH charged my cousin RM18xx for his Samsung LCD repair on the 2nd yr(manufacture probs,definitely covered if it's manufacturer warranty!).. Call samsung careline,they asked my cousin to sought it out with SH, none of their business! The person in charge in SH said my cousin MIGHT HV misunderstood the terms of "free 1yr warranty" when he purchased the item!..(most ppl know SH gives additional yr of warranty/insurance to their members fer god sake!) & to think my cousin chose SH over other cheaper shops at the beginning bcuz they offered additional free i yr warranty/insurance.. Mana tau kena tipu pulak ,if set tak rosak , we sure tak tau their tactic..!!
careful boys!! Spread the words~!

Me myself bought a cellphone frm SH, but no hanky-panky though..Maybe cellphones are too common..nth much to lie also larr...hehehe..

This post has been edited by xxx_8088: Jul 13 2010, 06:42 PM

did u ask them what exactly is free when they say "free 1 year warranty"?

my cousin told me that until today , they're still saying the same 'free warranty' thing (maybe in malacca only looo).. perhaps their staff also dunno what the exact different of manufacturer warranty & their own SH free warranty ?? or perhaps they 'act silly' ?? I myself bought a cellphone frm SH Johor,told me bout the free warranty for members too(for LCD)..but i didnt buy plan to buy LCD frm them, so didnt care so much..
hahaha!

By the way,any big bros out there are SH members? need help on warranty issue here! at least i could giv a lil advice to my cousin,poor him~..

---

Added on July 14, 2010, 7:27 pmagree!!

This post has been edited by xxx_8088: Jul 14 2010, 07:27 PM

I have problems with a tv set i bought from Seng heng / seng Q whatever ...

I purchased the tv with 5 years insurance coverage (it cost me RM154) , so far the Seng Heng people is goyang kaki relaxing


None of their technical guy revert to me ... i go to their website i cant find any useful contact person available except the HRD recruitment email.

I went to one of their branch already and call the other branch.. seems like they okay if i want to bring this matter to their headquarter.

wow!

that must be telling...


Hopefully any one have some experience with this can let me know their technical department contact person number or anything...


tak guna punya sengQ... they should change name to, *** na sengQ.


Rgds,

seem like many complaint about their plus one warranty.. indeed you cant find much contacts from their website and dont think you can contact their top management either...

Contact the HQ. It works for me, but I need to call them few times to solve the issue.

Headquarters(HQ) address:

42-44-46, Jalan Pandan 3/2,
Pandan Jaya, 55100 Cheras, K.L.
Tel: 03-92854544

Have an experience with Seng Q, they just wanna close the sales fast...

universal truth , boys!
sigh~ hopefully my cellphone wont giv me any probs soon, if not will hv to deal with their 'that's-ur-business-not-mine' attitude..

This post has been edited by xxx_8088: Jul 19 2010, 12:37 AM

senheng really no good
i just go places to compare the price...found out that senheng's LCD TV is RM600-700 more expensive than the shop in front of them
same brand same model.....when i see the price...already shocked,..so expensive
and the staff look like dn't care...i walked into senheng....alot of ppl around too and nobody is entertained by the staff...all of them doing their dn't know what thing...sitting around and chatting

Bro, they have to pay employees salary, renting big space and so forth... we got to understand their business size sometimes. Not only SenHeng,... spotted...harvey norman Sunway Pyramid staffs also like that - play around in groups! when customers are right in front of them.

IMHO, it's better since I can do my own browsing without them bugging me here and there. Even if you ask them technical questions, it seems like we are more knowledgeable than them. Not many into consultative selling...

see ? sigh~ another victim..my cousin only 'plus one' alrdy pening ,bro .. U 'plus 4' some more.. kao kao oOo.. sigh~ good luck!



i guess it really takes time for ppl to REALLY know.. I learned bout their highly-priced/marked-up/member's price prob since yr 2004 frm SH..but till now stil got lots of victims.. Well, this is business i guess.. IMHO, there arent any cheapest shops, there are only the smartest consumer .. So, best is go around b4 purchasing loOoo..better be safe than sorry..

i do agree that S**Q or S*N H**G price always higher than others shop. staff friendliness, services & product info not so good, but it depends on the staff itself. some staff reallly helpful & friendly while others may just keep ignoring u (if u dress like ordinary no money people it will be worst haha they just ignore you)....

for the price wise we need to always check their promotion.last time i face d same issue, feel don't want ever buy anything from them since the prices & services are not so good.but something happen i do drop by to 1 of the northern S**Q outlet and was approached by 1 of their staff and wow!! so surprise this staff so friendly and very informative on the product i've ask for....and the best part is the offer price really so great, even the price tag show different & really cheaper than any other place but it's a limited time offer...

so no regret for me since d price offer was good...received the package last week and still enjoyed it.but i'll keep monitor their after sales services should anything happen to the unit....