Bad experience with Senheng
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 Mar 19 2011, 09:53 PM
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Junior Member
88 posts Joined: Jan 2009  
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i've 1 question,any guys here using pioneer 220k b4?!the SENHENG guy told me it doesn't has free hdmi cable,and i changed to buy Sony 728(choose either 1 earlier decision)!!1st the guy said dun has,lucky i see the box and i know earlier it has free hdmi cable!!So,anyone tell me Pioneer 220k has free hdmi cable?!somebody plz tell me coz i want to buy pioneer earlier!!
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Mar 21 2011, 12:07 AM
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Senior Member
715 posts Joined: Jan 2008 From: Jupiter 
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QUOTE(tommy81 @ Mar 19 2011, 09:53 PM) i've 1 question,any guys here using pioneer 220k b4?!the SENHENG guy told me it doesn't has free hdmi cable,and i changed to buy Sony 728(choose either 1 earlier decision)!!1st the guy said dun has,lucky i see the box and i know earlier it has free hdmi cable!!So,anyone tell me Pioneer 220k has free hdmi cable?!somebody plz tell me coz i want to buy pioneer earlier!! hahaha..same question at Samsung LCD thread   |
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Mar 21 2011, 08:32 PM
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Junior Member
88 posts Joined: Jan 2009
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QUOTE(s|dE @ Mar 21 2011, 12:07 AM) hahaha..same question at Samsung LCD thread i want to delete there!!but i can't see the delete post!! and no one reply me!!  or they can't answer my question?!  |
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Mar 22 2011, 09:46 PM
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Senior Member
845 posts Joined: Apr 2007 From: the sins never die
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from my experience, if the salesman promises you that the stock will be delivered by 2-3 days, he actually means get ready to wait for 2-3 months. they are only after the commission and not your time, they wont bother.
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May 1 2011, 05:44 PM
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Junior Member
14 posts Joined: Apr 2011
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QUOTE(andytan18 @ Mar 15 2011, 11:43 AM) why?? why do you say HLK is better then sengheng?? HLK? |
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Aug 11 2011, 12:56 PM
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Newbie
2 posts Joined: May 2010
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Here is my tips for complaining to Senheng:
I suggest anyone has problem with Senheng / senQ to contact their HQ customer service department. I think Senheng / senQ growth rapidly and it is hard for them to control staffs quality and maybe the staffs do not get proper training. The HQ take complaints seriously and they solve customers problem. I remember the boss once advertise on newspaper about his personal phone number for those has problem, can call him directly. Go checkout the website: http://www.senheng.com.my/ for the HQ phone number. Have fun complaining! |
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Dec 9 2012, 09:34 AM
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Junior Member
9 posts Joined: Nov 2006 From: Ipoh, Perak
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QUOTE(HMMaster @ Mar 13 2010, 10:46 AM) Senheng Ipoh. I too have bought quite a few stuffs from Senheng ipoh. But mine is the one in Sttion 18.The price of my TV is okay. Below retail price+1year ext warranty. (for that damn plusone membership) Well, the SA attitude is not that bad when I buying at the shop that time. Explained everything in detail to me... but I never thought the the after sales service can be this bad! For air-cond, i prefer to buy it from those air-con shop. Better workmanship than shop like senheng, hypermarket, etc... I have had no problems whatsoever and in fact very happy with the honesty and service provided. This cannot be said of other Senheng in Ipoh (have tried Ipoh Gdn and First Gdn, service lousy). I guess it really boils down to the people handling your case. Why don't you give Senheng Station 18 a try (Look for the Manager- Ms.Chan or Albee) they are helpful and honest. |
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Nov 13 2013, 08:51 AM
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Junior Member
124 posts Joined: Jan 2007
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I'm also having a bad exp with them last week. Saw a washing machine and plan to buy it, but there is no price tag, the sales guy just simply said an amount RM1278 like very hard to recall the price. We ask him to go check properly, he come back said RM1128. And then i told him i just saw the same model at Harvey Norman only RM999. He go check again and come back say RM1000. So I plan to buy it and they ask me to sign up PlusOne card for RM12 in order to enjoy free delivery which cost RM10 for non-member. After made the payment and go back home surf "senheng online store". Same product same model cost only RM949 and furthermore with free delivery. I like wtf...Seems like online store can get cheaper deal i guess.
This post has been edited by Vieon: Nov 13 2013, 08:53 AM |
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Nov 13 2013, 09:51 AM
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Senior Member
1,880 posts Joined: Jun 2008 From: PJ, Selangor Darul Ehsan
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QUOTE(Vieon @ Nov 13 2013, 09:51 AM) I'm also having a bad exp with them last week. Saw a washing machine and plan to buy it, but there is no price tag, the sales guy just simply said an amount RM1278 like very hard to recall the price. We ask him to go check properly, he come back said RM1128. And then i told him i just saw the same model at Harvey Norman only RM999. He go check again and come back say RM1000. So I plan to buy it and they ask me to sign up PlusOne card for RM12 in order to enjoy free delivery which cost RM10 for non-member. After made the payment and go back home surf "senheng online store". Same product same model cost only RM949 and furthermore with free delivery. I like wtf...Seems like online store can get cheaper deal i guess. actually senheng is a brand, & human is working under this branded retail store, & usually ppl with bad attitude & dishonest will destroy the reputation of the shop name, like any other brands as well...if u hire good ppl, your shop reputation will expose in a good way, but when u hire bad attitude ppl, then da the shop is ready to close down anytime... |
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Nov 14 2013, 12:25 PM
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Senior Member
15,022 posts Joined: Jan 2003 From: Damansara Jaya/Bandar Utama
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QUOTE(Vieon @ Nov 13 2013, 08:51 AM) I'm also having a bad exp with them last week. Saw a washing machine and plan to buy it, but there is no price tag, the sales guy just simply said an amount RM1278 like very hard to recall the price. We ask him to go check properly, he come back said RM1128. And then i told him i just saw the same model at Harvey Norman only RM999. He go check again and come back say RM1000. So I plan to buy it and they ask me to sign up PlusOne card for RM12 in order to enjoy free delivery which cost RM10 for non-member. After made the payment and go back home surf "senheng online store". Same product same model cost only RM949 and furthermore with free delivery. I like wtf...Seems like online store can get cheaper deal i guess. You should file complain...obviously salesman pocketed extra commission...LOL. |
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Jan 8 2014, 02:51 PM
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Junior Member
7 posts Joined: Jun 2013
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I am also experiencing a bad services from senheng. I bought an Faber air pot 3.5L from senheng online but they delivered me a same code air pot but with 2.5L only. I thought I made an mistake so I check through their site and the air pot picture and info again. WTF, it really display 3.5L. I keep on calling their customer service but It said the line is busy and cant reach them for the whole day.
Before that I did a few complained for their late delivery already, now the unmatched stock is send to my home.... really mad with them!!! I will never ever purchase their products online again!!! I've been sending complain email for them, if there's no respond from them then I might make a complain to consumer affair. |
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Jan 9 2014, 08:55 AM
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Junior Member
95 posts Joined: Jan 2014
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QUOTE(HMMaster @ Mar 12 2010, 09:54 PM) My rant: 1. Bought a LCD TV on 18th Feb from Senheng and promised will deliver the next day. 2. Next day, they called me said the stock 'kena hujan' and cannot be delivered. Ok, fine. Then they told me that they will call me again next week and will be delivered. 3. One week passed, no call from them. Then I call the sales guy. Said still no stock bcoz the distribution center got some problem. Need to wait till next week only can get. Ok, I'm still fine with it. (By this time I have a feeling that he totally forgot about my TV already) 4. Another week passed, and still no call from them. I called the office and some girl pick up the phone. Told her my problem, and she said the will check and call me back again. But no call from her. I call back, but the phone keep engaged. Called the sales guy directly. He still said NO STOCK. WTF? He told me to give him another chance and wait for ANOTHER WEEK. I already fed up by that time, and told him that I want to cancel my order. Then he told me that it will take 2 weeks to cancel the order. 5. After one week (today), i called the "HQ" to check the status. Told them my details and promised to call me back. But NO CALL at all. WTF? Probably have to call them again  Anyone that face any problem buying from senheng before? Too bad! Anyway, nowadays they should b better than last time alr. Bcoz now they got a strong competitor called Harvey Norman. |
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Apr 29 2016, 11:48 AM
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Junior Member
11 posts Joined: Nov 2006
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QUOTE(hebeeu1980 @ Jan 9 2014, 08:55 AM) Too bad! Anyway, nowadays they should b better than last time alr. Nope, it still worse as before. Plus with many lies and blaming others about their incompetence.Bcoz now they got a strong competitor called Harvey Norman. 2014, bought a washing machine from Senheng Online, takes 1month++ to deliver to my house. 2016, bought an Air cond from Senheng Online after thinking it may have improve over time and the help line informed of available ready stock but I had wait for a month and still no delivery, the service is lousy as before, no notification of delivery or any info regarding the things you buy and the help line is almost useless. nearly a month of waiting and no clear delivery date, cancel the order,been informed that the refund process takes about 7-14 days. waiting almost 3 weeks and nothing. when asked the staff said had refund to my CC a week before, when asked for proof of transaction it is not available and they doesnt even know the bank that they refund to. Kept asking me to wait for another 7-14 days for the transaction to clear. So as a reminder to others, best to AVOID SENHENG ONLINE at all cost. |
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May 30 2017, 09:04 AM
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Senior Member
3,200 posts Joined: Jan 2003 From: IPOH 
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Sen heng online is a joke..... As my experience on the teluk intan branch is quit ok . Warranty issue u need always call center to soft.. last purchase of Samsung LCD TV with plus one last year warranty got panel issue and need to fxxk calling the center plenty time to get a new replacement led 32 TV brand new back.remdemption of ipad in this member days call center once and the kakak there follow up my car n call twice manage to get the device within a week after place order
This post has been edited by kenny79: May 31 2017, 09:47 AM |
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