based on my experience, you're only able to port out to other telcos if your principal port out. if they don't u can't do anything.

Last week i kena about RM5 to replace the simcard. I am using digi.

Btw, guys, I just bought a new number and activated last evening. Is it possible to change from another telco (prepaid) to Digi in less than 48 hours? I bought that number because it is nice for me and not because of I like the another telco. =)

you can switch anytime you want. there is no minimum requirement time to stay with a telco

sry, im not comfortable in giving number. but right now, the total amount snowballing to RM3!!!!!!!!!!!!!!! OMG, DIGI is charging me even i didn make any calls!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

holy crap, if this becomes RM5 tmrw, i sure shoot DIGI 99 in their service center tmrw.

and keep in mind i didn even turn on my phone just to test this out. i using other number.

Is anyone know where can get Digi customer service part time job in KL area?

That does look worrying and suspicious. Don't wait lah. Just go to the service center to sort it out. Could be a billing issue. But all the best to you, as I can't assist without looking at the data that could be provided by knowing your mobile number. You didn't subscribe to anything or kena sms scam, right?

Anyway, what I can do is run a check with our customer service guys to see if there is a spike in incidents like this.

This post has been edited by SweetPuff: May 8 2010, 03:00 AM

Please give us an update. I was just about to sign up for Digi Iphone....

You will not be able to judge things by hearing 1 side. The person who complains (above) is also not giving sufficient details.

For postpaid numbers, the consultants will only be able to check the charges once the bill is out. So postpaid users, you can dispute once your bill is out.

It is true that sometimes it may take a little time for the calls/sms to reflect in OCS.

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Added on May 8, 2010, 10:31 amCustomer service ? You mean in contact centre? There is only one, which is in Shah Alam

This post has been edited by ViRaViRa: May 8 2010, 10:31 AM

Hope u guys can help out

My sis needs another digi line with 'super long life' valid for 1 year
Last time i paid rm30 for this so now wanna try other alternatives to save money.

what is the procedure to get that 1 year active for free?

eg:

1) buy maxis/celcom prepaid line
2) register digi port over from maxis/celcom
3) enjoy free 1 year active line

so easy meh?
is there a minimum usage time while in maxis/celcom b4 porting over to digi?

what kind of info u expect me to give? all calls and sms details or how about my ocs login + my own sim card?

im already not happy with digi now and yet ur not helping, im seeking answers here.


latest update:

i didn make any calls and SMS since 1.30am, coz after that i slept. then when i woke up, i checked in 128*1*1 becomes RM3.15!
my ocs login, since ppl complain i didn put much details. here is the printscreen.
and fyi, i started using DIGI on thursday only 06 -05-2010 5pm++. hope this info helps.





TOTAL ONLY RM1.75! how come 128*1*1 shows RM3.15??? This amount will get much bigger if it keeps on adding "ghost charges" till the end of the month.

This post has been edited by techmostwanted: May 8 2010, 02:39 PM

fyi, SweetPuff is the web admin for DiGi. so if there is any problem he can help you to look around.

Instead of setting call type to "originating", set it to "all" dammit

yes it easy.

u can just switch after 12 hour on siaukom/moxis line to digi

thats great

but i cant seem to find it on their website regarding the free 1 year active thingy
sked promo is over

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Added on May 8, 2010, 11:10 pmbad news...
called up digi helpline... promo apparently ended long time ago





This post has been edited by eucalyptol: May 8 2010, 11:10 PM

How? Mind to share?

super long life u need to pay until RM30 for 1 year.

YEs what darkmage said is true if u wanna convert to super long life u need change your watever plan to RM1 prepaid plan first then the option to convert then will only be available

since you're swtiching over to DiGi, you automatically free 1 year.

sos : 1 year validity FREE.

does Digi prepaid offer something like hotlink 365 days features?

Ok, just found it after i have changed the plan from Beyond into RM1 Prepaid Plan. I didn't know there is a new plan. T_T
Now my next expiry date is on 5/2011


Acually I want to use my old digi line for that. So, I can focus more on my new digi line.
Btw, i found the solution already. Thanks alot to all. =)

This post has been edited by POYOZER: May 9 2010, 02:10 PM

techmostwanted pls be calm. anyways OCS and the *128*1*1*1# is totally diff de. OCS will not be updated that fast. the 128 de will be the most updated. second of all the OCS u must put all instead or originating. cos i think u may have done other things. if you really get these "ghost charges" best if you cancel it