Actually it isnt about the mnp. Mnp takes more then a day is tolerable. But now they even make applications for supplementary requires 24hrs is untolerable. It use to be 4hrs top to get supplementary line activated. It could take 2-3days for some cases due to dealers keying the wrong thing.
It requires full 24hrs to show whether thier app is successful. So something went wrong nxt day they had to reenter the details and this take another 24hrs.
Yeap for the fraud case
It actually happen with peeps who sign up with fake ic for phone packages and voice plan. But nothing was done untill it went out of hand and they finally realize that it's time they shud put this fraudster behind bars.They do take pic of this fraudster but funny thing is noone reported him. What they do is juz do emailing throughout other outlets "only".
There are some who intend to open all 7 lines(1 main 6 sup) and went to make calls untill all lines are barred and decides to go MIA.
There are also cases where it's internal employees unbarring lines for customers even they didn't pay for their bills. These even went out of hand till the charges went over twice their credit limit which is absurb.
Their system also had some problem with the billing calculation. Some customers are loyal enough to clear the bill regularly. And they are very particular that their outstanding is 0. But of course for this customers, they even took it that far to clear their unbill amt even it's only 20-30 ringgit.
So let's say Auntie A had outstanding amt of RM50 and Unbill amt of RM30 .Her billing cycle is on the 16th january and she wants to settle it on 15th january. She pays RM80 because she wants it to be zero. This makes her bill to be zero. But nxt day her outstanding was billed an extra RM50 dollar on the 16th due to the commitment fee that was impose on customers even they didnt use it. Of course she didnt notice this. And follow on she juz kept billed with extra amt that she nv notice. Finally one day she decides to go down to digicenter to make a scene. But that happens like after 4-5mths later.
but my sub line took 1 hour to activate. how come ah?