P1 The Official P1 W1Max Support Thread 2, P1 Wimax Reps
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 Jan 18 2010, 01:01 PM
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Senior Member
1,461 posts Joined: Apr 2005  
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I'm going to move to new house next month. When I check at P1 web, my new house didn't have coverage. Can I cancel my subscription without paying the rest of the contract? I've been use p1 for 6 months. Anyone have encounter this problem?
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Jan 18 2010, 01:05 PM
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Junior Member
24 posts Joined: Oct 2008
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QUOTE(JoBigShow @ Jan 18 2010, 12:59 PM) You mean those P1Stop? ( it's that what it's called?) i also thnkin of stormin that P1stop... tired of gettin just "work in progress" feedback from technical team via CS reportMight have spotted one at this newly opened shopping mall in Wangsa Maju (Wangsa Walk) You sure they can help out on technical rather than knowing only how to recruit more subscribers? [/b]  |
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Jan 18 2010, 07:43 PM
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Senior Member
969 posts Joined: Jul 2009 From: ɹndɯnן ɐןɐnʞ
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Yeah bro, storm that place! I see some young lads working there, go easy on them, don't scare them until they cry bro
 As for right now, I'm reporting (the exact time is on the top of my post) that the connection is working like a dream the moment  BUT I SWEAR I'M FREAKING PARANOID RIGHT NOW IF THE CONNECTION GOING TO GO BAD AGAIN AT ANY GIVEN MOMENT, I'll break into a murderous rage if that ever to happen...  Please let this connection stay like this for the rest of my 19months of subscribed contract......................  |
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Jan 19 2010, 10:43 PM
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Senior Member
1,443 posts Joined: Aug 2005 From: Somewhere only i know 
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What is this lar....their support..once i say i wan to terminate due to my new place no coverage they dont even reply my email or PM...and they call this customer service...
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Jan 19 2010, 11:03 PM
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Senior Member
969 posts Joined: Jul 2009 From: ɹndɯnן ɐןɐnʞ
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QUOTE(Torniquet @ Jan 19 2010, 10:43 PM) What is this lar....their support..once i say i wan to terminate due to my new place no coverage they dont even reply my email or PM...and they call this customer service... You have to call/ring them up for faster feedback or any feedback for sure....FYI, don't use your mobile phone, use your house phone because from my experience when called them, you'll do a lot of waiting on the line, so save up your mobile credits and use the house phone. |
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Jan 20 2010, 11:50 AM
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Junior Member
12 posts Joined: Dec 2008
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QUOTE(owikh84 @ Jan 15 2010, 11:08 AM) Acc: 102265592 Hi buddy,Pls resolve the refund of my RM280.80 No worries, will process the refund by today, could u pls PM me ur bank account details? QUOTE(s4tc @ Jan 15 2010, 03:35 PM) will this help? Hi there,not the 1st complaint letter to the customer service, they do nothing, just push their work here n there.. like "tai chi"... superb p1w1max.... eat shit... Please fwd to your superior or someone who can decide and really help. Really fed up. You all didn't do anything at all. Make things clear. I WANT TO TERMINATE THE SERVICES. i wanted to cut off the subscription over P1w1max, i went to the paddock on 02/01/2010, report no. 418384. i will definitely won't pay the RM299 for early termination, AND you all cannot provide me the internet service!!! and yet ask me to pay, what the *** please, just cut off for me!!! After argueing with Salim n Itsenin, from CRM on 02/01/2010, they said they will send the technician to my house IN 3 DAYS to check the connection, if connection still bad, i can return it without the penalty. fine, since you all very the confidence with your service, okay. and up untill today, 13/01/2010, no one had been to my place to check the connection. What are you guys doing there? Salim n Itsenin already promise me that in 3 days technician will come to my place to check, and, they said they even can waive the balance bill 1 n half month for me, PLEASE DO SO. thx. but untill today, no one, no one had come. you guys called 2 times to me, i told them it is not working and they still didn't do anythings... THE PURPOSE I WRITE THIS EMAIL IS TO TERMINATE THE SERVICES, chances are given. no action no improvement, i dun wan this w1max already. please, what you all want? i go to the paddock to return, you all dun let me return, ask me go back and told me that technician will come n fix, but up untill now, NO ONE ... please.. tell me, what you guys want???? what is this kind of services? oh my god, i wonder how you guys working out there... please, give me a satisfied answer, and, i think i going to write to THE STAR n some forum to voice out my problem, you can't help, maybe they will... disappointed that this kind of things happen in p1w1max. you all advertise how good how good is your product, those who use your product and facing problem then will know how good you all solve problems. think i should just say NO THANKS n **** OFF when i was about to sign up p1w1max at previous time. really regret. Please fwd to your superior or someone who can decide and really help. apologize for those vulgar language. stress me up for using w1max. Sorry for the inconvenience buddy. Really understand your frustration. We will send over technician by today/tomorrow. They will call you for an appoinment. This case has been reverted to my ownership right now. I'll be assisting you at this moment. QUOTE(kladze @ Jan 18 2010, 09:22 AM) wah at least u got connection.. mine no connctn at all.. dis week comin to the 3rd week no connction.. haih We have PM u. Please check ur inbox. Thanks   QUOTE(JoBigShow @ Jan 18 2010, 12:59 PM) You mean those P1Stop? ( it's that what it's called?) Sorry for the inconvenience. You will be receiving our call shortly. Might have spotted one at this newly opened shopping mall in Wangsa Maju (Wangsa Walk) You sure they can help out on technical rather than knowing only how to recruit more subscribers? If so, I wil pay a visit with these folks...really hate to waste time going there when they have the proficient skills to sell only... Just that I remembered I have this experience when I used to first subscribed to Maxis Wireless, the salesgirl who was working was like Malysia's NO.1 GRO when she helped me out getting hooked with Maxis boradband, then I came back 5 days later to inquire how to return the modem back ( I canceled Maxis because it was pure abomination), she suddenly metamorphosized into a cuttroat~b**** for an attitude paired up with a zombie~like~coherency to talked to, gotta go to their HQ to finally get things settled...I hope this will not be the case with the paddocks that you've mentioned....pro at selling, noob at helping... TO P1 Wimax Rep, My account no is: 101630119 BSID: 00:00:12:a1:05:61 Area: Wangsa Maju/Lembah Keramat, Ulu Kelang. Tell me what's is going on really...maintenance? If so it's been 3 weeks already...  QUOTE(kurtkantoi @ Jan 18 2010, 01:01 PM) I'm going to move to new house next month. When I check at P1 web, my new house didn't have coverage. Can I cancel my subscription without paying the rest of the contract? I've been use p1 for 6 months. Anyone have encounter this problem? We have PM u. Please check ur inbox. Thanks QUOTE(Torniquet @ Jan 19 2010, 10:43 PM) What is this lar....their support..once i say i wan to terminate due to my new place no coverage they dont even reply my email or PM...and they call this customer service... We have PM u. Please check ur inbox. Thanks Added on January 20, 2010, 12:16 pmTo our beloved customer  We would like to appologize for any delay response recently. Really understand your frustration. Please be informed that we will be assisting your case promptly and deliver a good service/support to our customers. Moving forward, if you have any enquiries, just drop by your message here in the forum (***Pls attach your account number). We will be more than happy to assist you!  Thanks. Best regards, Lowyat_P1 Wimax This post has been edited by Lowyat_P1W1MAX: Jan 20 2010, 12:18 PM |
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Jan 20 2010, 08:05 PM
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Junior Member
210 posts Joined: Feb 2009 From: Selangor
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hi, just wanna ask if taman tasik semenyih is within range?
from the coverage i could see that the whole of taman tasik semenyih is covered just wanna know what kinds of bandwidth speed i can expect? cuz i game as well as p2p so i wanna know if i can subscribe for an office standard package since it does not have usage limit even if i'm subscribing for personal use and i hear from friends that they do dc from games in g@rena and steam like areas in setapak. so i wanna know if i'll be expecting the same? please advice. ur help is very much appreciated thx  P.S. why is g@rena automatically changed to flying spaghetti monster?  This post has been edited by valor89: Jan 20 2010, 08:07 PM |
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Jan 21 2010, 12:19 AM
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Junior Member
143 posts Joined: Jan 2009 
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How to make P1 wimax to NAT 2 in playstation 3 or PC ... why P1 WIMAX keep blocking games online and always get NAT 3
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Jan 21 2010, 10:19 PM
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Senior Member
782 posts Joined: Nov 2004 From: Down under
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anybody having prob with P1? My nearest tower is 00:00:12:a0:01:72 and i cant connect to the net at all. But if i move my modem around trying to connect to another base 00:00:12:a0:01:62, i get internet. but it will always disconnect as it'll connect to the stronger signal...
Added on January 21, 2010, 10:20 pmyes, i am connected to 00:00:12:a0:01:62 as i am typing this This post has been edited by static: Jan 21 2010, 10:20 PM |
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Jan 21 2010, 10:32 PM
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Elite
8,711 posts Joined: Nov 2007 From: Butterworth, PG / Machang, Kelantan 
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QUOTE(Lowyat_P1W1MAX @ Jan 20 2010, 11:50 AM) Hi buddy, UGPM! Pls refund me No worries, will process the refund by today, could u pls PM me ur bank account details? Thanks. Best regards, Lowyat_P1 Wimax This post has been edited by owikh84: Jan 21 2010, 10:33 PM |
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Jan 22 2010, 12:38 AM
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Senior Member
969 posts Joined: Jul 2009 From: ɹndɯnן ɐןɐnʞ
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I thought when they say even if you move the modem by a centimeter and with height it will affect the signal drastically, I thought they were joking..
 Seriously, I could get the difference between -12dBm to - 15dBm just by moving my modem 1m away from my previous modem location, and I elevate the modem with a book. My previous RSSI was around -60dBm to - 65dBm (when i didn't take that "modem placement troubleshoot" seriously) Now improved to -49dBm to -51dBm with full green (strong) bar in '10.1.1.245' page. The CINR increase immensely to 29~ish dB. I recommend spending much time to "fine-tune" the modem location, not just where it's pointing, but how high and what location it's in your room/house. As you "fine tune", keep an eyes on the RSSI readings/status. (after I improved my RSSI, I became a bit obsessive now to get the best signal there is.. Of course, if you want the value for what you've paid for..) And another thing, it's also affected if there more than 2 people surrounded the modem, and when rain as well. My theory holds that Wimax produce microwave signals and anything contains water (human, rain, river, etc.) affects the microwave signals significantly...just my hypothesis. I tested out my theory by placing a 1.5liter 100 Plus in front of the modem, and the signal fades marginally, and if a person (humans contain 65% water) located in from of where the modem is pointing ,the signal shows decline...rain shows the worst result in terms of RSSI...not to be a nerd about it, but this little experiment has sufficient evidence to point out my discovery. |
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Jan 22 2010, 02:17 PM
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Junior Member
925 posts Joined: Jul 2005
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Puncak Jalil.
Residence : Apartment. Approx 8 floor high. I'm pointing the modem 45 degrees facing the wall. And the reflection is going outside window. There is no obstruction between me and the window but I'm not sure why when I point it this way it sorts of improves the signals tremendeously. So it's not always true to point your modem directly outside the window. Sometimes I noticed if all of the sudden the connection is slow. Try to turn off the modem for like 10 secs then reconnect back. I'm not sure why, occasionally the connection is slow and crawls but all i have to do is turn off the modem and turn it back on and it goes back to normal. P1 like which i'm subscribing is the 'Home plus'. It runs very much more better than my streamyx at home. which is not stable and speed is not that fast. I think the tricky part is the placement of your modem. If you want to get fast speed maybe you want to put the modem in the roof of your house and run the electricity cable down to your home. So you can turn it off when u are not using it. Make some sort of contraption to cover your modem from rain and heat. Once you manage to find the 'gold spot' you're on for a wonderfull journey... heheeh   This post has been edited by soul78: Jan 22 2010, 02:42 PM |
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Jan 23 2010, 10:02 AM
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Junior Member
24 posts Joined: Oct 2008
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at last after nearly 3 weeks i got my connection back
(still unstable now and then, oh wait, dats how its suppose to be )... now lets talk about that waiver.... |
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Jan 23 2010, 11:39 AM
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All Stars
14,897 posts Joined: Apr 2005 From: Kuala Lumpur & Selangor
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Yesterday rain heavily, the base C200 has been out of service from 10pm yesterday until today morning 7.30am today, causing lots of inconvenience during the outage
 This post has been edited by Icehart: Jan 23 2010, 11:39 AM |
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Jan 23 2010, 06:16 PM
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Junior Member
231 posts Joined: Oct 2004
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 crazy p1.... taman koperasi polis .......... fade up already.... |
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Jan 23 2010, 08:26 PM
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Junior Member
24 posts Joined: Oct 2008
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after connection got to normal since almost 3 weeks down, my browser now cannot handle java related web content ( youtube, certain facebook feature.. got http error bla bla bla) why ah?
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Jan 23 2010, 10:26 PM
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Junior Member
37 posts Joined: Nov 2009
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Can p1 get a good ping now my streamyx is suck already ping keep jumping high and down how to use got any idea?
Change to p1 can help for gaming? I wanna be host for dota game on flying spaghetti monster. I wanna be host for dota game on flying spaghetti monster. I never write this one who add one? This post has been edited by Garllado: Jan 23 2010, 11:40 PM |
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Jan 23 2010, 11:34 PM
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Senior Member
4,053 posts Joined: Jun 2009 From: Kuching
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 pls do someting about it P1!!! |
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Jan 23 2010, 11:41 PM
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Junior Member
37 posts Joined: Nov 2009
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P1 fix your latency problem and i will come to you and bring my friend along.
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Jan 24 2010, 12:27 AM
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Junior Member
293 posts Joined: May 2009
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lol! Dear p1, I decided to potong ur service due to latency, slow upload,
disconnect and unstable speed. i have suffer for more then 3month. come on man, im a gamer and now i hardly to surf the web. website take years to open. Is this call broadband? mayb called as telegraf? JOKER |
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