Hi Henry,

We are sorry for any inconvenience caused. No worries, we will zerorise the account and please ignore the previous bill. Thanks.

Regards,
Lowyat_P1 Wimax

As suggested by Boy96, P1 should increase their quota.

I am using the 49 package and once I exceed the quota, I got 11kbps max.

Already 4 months using P1, got no congestion because less than 20 people subscribed here (Simpang, Perak).

This post has been edited by ardiles: Jun 17 2010, 04:04 PM

Thanks for your kind feedback!

Regards,
Lowyat_P1 Wimax

Hi there Lowyat_P1W1MAX, i had terminated my account last month at P1 HQ.I would like to know why still sending bill statement email to my mailbox and how come still got this RM987.72 to paid ? Please check it for me.


Account Number : 101337491
Bill Number : B1-4581928

Your total bill amount to be paid before
05/07/2010 is RM 987.72

This post has been edited by ghost705: Jun 16 2010, 05:23 PM

haiz. i'm from kangar, perlis. my dad just bought this P1 wimax to our home. by then, i noticed, the internet is starting to slow. even facebook main page can't reload. can't buffer youtube. even can't open any email. haih. what should i do ? i tried this just now. even want to do speedtest also took so long. haih.

Hi thanks for your feedback!

I understand that you are facing slow connection issues. Firstly I would like to apologize for the inconveniences caused to you. Before we proceed with any follow up, could u please drop us your account no here for us to assist you further. We will find the best solution for this matter. No worries.

Regards,
Lowyat_P1 Wimax

after used up d usage, isnt dat supposed d speed reduced to 800kbps?

how come it reduced to 400kbps?

this 400kbps speed is really slowing down everything.i cant do much thing with 400kbps speed.it slow like shit!

after used up the usage,all i gt is unreasonable speed! and even before i used up the usage, it already started to slow down!

connection reliability in my area (keramat) is very bad... lousy downtime... connection lost every now n then even though the modem light is green.. each time also need to restart modem then connection back to normal but only for a few minutes.... to post this i have to hit <refresh> constantly for 10 minutes.. n restart the modem twice.. wtf

Just to share my experience after using P1.

A call has been make on 18-06-2010, around 9.30pm - 10.00pm for complaining that connection speed is slow. A person who named "KHALID BAKAR" is spoke with me.

So he was start questioning alot of question...example like: do u restart the moderm? how was the signal? what OS u using on ur pc? what is ur IP? what is ur DNS? do u flush the dns? n other alot of stuff.

So...i tell him everything that he need to know and all the troubleshooting but the problem i was facing still remain the same after 30 minutes for the conversation.

So i ask Mr. KHALID BAKAR, am i'm wasting my time for calling P1 customer careline? Guess what he answer? HE SAY YES!

I was shock at the moment! i think maybe he wasn't listen carefully so i ask again.

"I'm as a customer who having problem by using your service and call to your customer careline for solution is wasting time?"(few times i ask)

HE SAY YES!

well...how bad luck am i.

Bandwidth speed test of my connection at KLANG! enjoy

screenshot taken on 10.00pm, 18-06-2010


after 3 hours

So brave Mr. KHALID BAKAR!

forget about P1.... it the worst service i have ever used in my life

Hi @ Srious,

Thanks for writting to us.

In order to ensure the broadband experience for the majority of P1's customers is fast, reliable and of high quality, P1 implements a Fair Usage Policy to manage users who use the service excessively. However, P1 will not block or restrict the service completely for the users who use the service excessively, unless it is necessary.

May I know which package are you currently using?


Let us check this matter again. Could u please provide us your account no for verification purpose?

We have forwarded this issue to relevant person for investigation. We will sort this thing out. Anyway, let us help u on this matter regarding technical issue. Could u please provide us your account number in order for us to assist you further?

As u can seen, my account number is in the screenshot that i provided.

Dear P1 Rep;

Before i left to SIngapore weeks ago, Khalid did call me back informing the net work team will look into my issue end of this month. Of course i don't buy whatever genius einstein plan your network team got. All this is due to my problem had been not been solve effectively since last year till now which is 1 year 6 bloody months.

for the past 6 month, i had been getting waive from you folks...and i am too tired of complaining already. Just to inform you, the connection is drop beyond shiat. maybe you might wanna get the whatever team to look into the base station before coming to fix my problem end of this month.


after i came back from singapore, the connection is below par to my great surprise. Tell Khalid, everymonth he can automatically do me a waive cause i don't see any miracles from you folks. just give me a waive every month and i will live with this kindda speed without complaint.

Thank you.

im using HOME PLUS

Noted with thanks!

---

Added on June 22, 2010, 10:38 amReally understand your frustration. We have PM you earlier. Please kindly check our message. Thank you.

This post has been edited by Lowyat_P1W1MAX: Jun 22 2010, 10:38 AM

First of all; pardon me for being rude on the phone just now cause i was busy at that time and pretty annoyed by your questions which had been asked by many peoples from your site.

Second of all, it's a surprise your system do not have my latest address because i had update the address for you folks during the transition from my rental place to my actual home.

Third; again, let me share my experiences here and hope you will have the resposibility to note it down so that you can support me better.

Puchong; i was staying there and got my self a P1. It was great experiences, super fast, i can watch movie live, stream more than 3 - 4 videos without lag, i can vpn to US or Singapore for my work without fail or lag.

SS2; i moved to SS2 for job requirement. Line was horrible, frequent DC, frequent hang (meaning no signals transmission even modem showing green light), inconsistant speed (sometime fast sometime slow and sometime just DC), no upload speed and so on. i was told i live in borderline. Yes, borderline my a$$.

Selayang; i moved back here when i was told by your stupid technician there are full signal in my hometown here. Man he is convincing. Without thinking much and lack of time due to work pressure and tight schedule, i terminated my rental contract and move back home, spend nearly 15k renovate the house 1 week before moving in. When move in, i plug the modem and turn it on, NO FOOKING SIGNAL!!! Till Ari came for visit, he was surprise too. Ari had paid me visits twice! After 1 month moving in, stuck with no internet connection, stuck with longer journey to drive to work, stuck in jam, stuck with tolls, and i cannot apply to work from home due to your technician false claim!!!!

All this happend in 1 year 6 bloody months.

Do me a favour instead of coming out with lies like, "sorry sir, you live in borderline" or "sorry sir, the station is congested" or "sorry sir, we have maintenance work going on" or "sorry sir, we have no ideas, and we will pass your case to network team" or "sorry sir, we will investigate and call you back". Sounds familiar to you?

enuff is enuff, all nothing but false hope and lies, just put me on auto waive list and i will live with it till contract end or you fookers pay me back all the fooking money i had paid to your lousy company + third world services. If thailand and spore broadband can do better, i suggest you folks go sell nasi lemak or chicken rice than doing IT works.

Thanks for your update. Appreciate your kind understanding and patience. We will follow up again on this matter as per discussed. Thanks.

Hello,
I want to cancel my account for p1 wimax.
I must go to p1 hq at jalan templer,pj?It was far away from my home.

Can i cancel at any p1 outlet that nearby to my home?

Regards,
Wallace

I am experiencing very slow and unstable connection here at Kampar, im using HomePlus, pay Rm99 and all i get is this, can you fix my problem? please take a look at the ridiculous speed test result


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