I just received a call from TM. I am selected for the conference with TM Top Management, details as follow:

Date: 31/7/2009 (Friday)
Time: 5-7pm
Location: TBC
Agenda: To voice out our opinion/ complaints regarding shitmyx

According to her, only 15 customers are selected for the above conference. Perhaps I complain too much that's why I am invited.

I have confirmed my attendance. Anyone received such call? Since not all shitmyx customers are selected to attend, I think it's best if you guys can compile a list of questions in the format below for me to ask during the conference.

Main issue (provide URL/ printscreen if possible):
Shitmyx package:
IP range:
Frequency of problem occur:

I will try my best to voice out you guys issues in the conference. Cheers! smile.gif

This post has been edited by shitmyx: Aug 1 2009, 03:55 AM

responses slow

hi shitmyx, please convey our frustration to their top management.

we all share the same fate of using streamyx, so the baton is now with you to fight our cause right on their face!

can you please discuss with them for the china website slow connection issue?

complain whatever u could internet is for world wide use browse over the globe.

Ow, nice info. I hope you as our button to push and tell them how frustrated streamyx user...

So now, what is your agenda and TM Confrence agenda...?

to make life easier for me, I suggest you guys compile your complaints in the format below:

Main issue (provide URL/ printscreen if possible):
Shitmyx package:
IP range:
Frequency of problem occur:

I will try my best to voice out you guys issues in the conference. Cheers!

Please have them explain:

1) Why tracerts are being blocked? If they want to secure their network they should be blocking ping, not tracerts. It's funny when you call their tech support they will request for tracerts when their own network won't even allow it.

2) Terrible customer service and totally incompetant tech support. The lvl1 people have no fking idea what they're talking about 99.999% of the time, how do we as a customer trust them to understand our problem and file a report for us when some of them don't even know what ping is and some even suggested we disable our house alarm so we can get robbed? The wait time is also terrible and once you do get through you'll be talking to a retard.

3) International connection speed.

Shitmyx package: 4mbps combo
IP range:218.111.0~64.xxx
Frequency of problem occur: Having high latency on night and the speed will become unstable, sometime will disconnect. International website hard to connect on night~~


Hoping u can help me to complain this issue ^^

On point no 2:

Also tell them that most of us are not n00b so asking us to restart the modem, unplugging the cable, etc is a waste of time

1. absolutely! Level 1 phone support is mainly staffed by monkeys. Can they do anything to rectify this?

2. Why are some IP ranges absolutely useless? (maybe some else can define these IP ranges)

3. I get the whole P2P issue that Streamyx is facing, whilst I don't agree with it as we all pay for UNLIMITED internet, why does Streamyx limit the P2P on the local network? If it was not limited locally there wouldn't be so much strain on the international link.

4. Can Streamyx publish or at least make available to level 1 support, the areas that are being upgraded to fibre optic and when the upgraded service is expected to come online for those particular areas.

5. Can TMNet work at publishing network info on the website more often so that we don't have to find out through 3rd parties what the hell is going on.

6. Can the option be given when calling tech support to skip all the different info messages, after the 5th or 6th time calling back these messages are like some sick form of torture.

just complain the whole shitmyx is a total trash
everything is slow
everything is throttled
fix it

Youtbe, Rapidshare, Mediafire all slow.

The capped the speed.

Do post picture to make sure you offer is legit :-) .

Wah dude!
You have this chance...
just flood in the complaints!

Give them all forums thread enough already... so many speedtest and all that...
I'm very sure TMNet quite a second... (not a second, maybe even minutes after hearing these)

Yaya, bring laptop go, ask them got WiFi or not, if got, show them this thread, as well as others.

*seeing

What else they want to avoid... even we can claim refund already, with these daily speedtest things...

2 important thing to for me at this moment is:

1. Why are some ip range (115.13x) under cache? Its hard to do any proper speed tests especially when TM Hotline Support request them.

2. When can we see improvement in International Links.


Attached an example screenshot of cached speed test, that I just done. I am sure others can provide faster one.


This post has been edited by BugFace: Jul 14 2009, 03:39 PM

Hey guys, i did receive a call from TM too same as TS. I have yet to confirm with them whether I'm available on that day.

Also, please don't suggest for us/the people that are going, to do extreme or unprofessional stuff like complaining in a very harsh tone and describing their service as shitmyx and rant to them etc. It will just embarrass ourselves.

I'll try to gather points and prove i can get from all the feedback and coordinate with others in LYN that were called for the meeting, so that we'll know what to say in a orderly manner on that day.

This post has been edited by andrew9292: Jul 14 2009, 03:38 PM

Agree.

I suggest, why not have any service interuption issue/announcements being sent to our Email so that we no need to call 100.

Well, TM calls me up today and asks for a meeting. I've been transferred to 218.111 IP address all this while and my connections is tip top. However, when they call me up for a meeting...this happens.

TM better be careful here, if you want to play games with me i would gladly lead a whole pack of wolves to that meeting and leave you speechless on that day. This data is saved and will be presented to TM on meeting day

218.111.X.X range slow on 14th July. Test time around 3.20pm-4pm

Malaysia



This is what happens when it leaves this country












This post has been edited by andrew9292: Jul 14 2009, 04:09 PM

Main issue: Streamyx DNS servers are terrible. With a great frequency I get errors and timeouts when using the streamyx dns servers. I switch to openDNS and everything works fine, so obviously there's a serious issue with their own servers, not my computer, my modem, or my network. Considering the openDNS servers are further away from me than the streamyx ones, I honestly would expect it to run slower, but that is, surprisingly not the case.

Shitmyx package: 1mb wired.

IP range: 48.-53.

Frequency of problem occur: With great frequency. Every so often I'll try the streamyx one again, only to get frustrated and switch back to openDNS.

Confirm TM DNS fakap again.
Flickr unloadable, Facebook as well, after using opendns all fine.

to the people who would be attending the conference, i would suggest a documentation of all the user problems in black and white and also prepare a pareto chart of the problems frequently encountered by all the user of this screamyx (the same thing that you would do when u wan to present the problems your company is having rite nw to your boss and how to troubleshoot it ^^)

you could just go in and tell them the problems, bt if u dont hv the evidence in black and white they'll probably just ignore your statements

let us all be professional for once and voice out our problems in a proper way with evidence
lets solve this problem once and for all, we dont want this same problems to occur in the future

our small neighbour below us to the south is paying less than us compare to what we ar paying here bt getting better way better connection by 3-4x.
streamyx has been around here for so long, y cant they even have half the connection speed of our neighbour country? doesnt this prove this prove the incompetence of our country

This post has been edited by khai84siong: Jul 14 2009, 04:50 PM

Issue:
Getting high ping to the DNS and lot's of packet loss, slow surfing speed or can't even surf. Need explanation for why certain IP getting smooth and fast surf but not all IP, it is no way to keep reconnect to get other IP if the user stuck at certain IP i.e 115. Is it we use streamyx has to based on luck?

Technician issue.
According to MCMC BB QOS local ping time shouldn't more than 85ms but why technician come to service and say 400ms still normal as long as not 900ms? Is it that technician standard or TM standard?

Thank you.

hey people, I understand how unhappy you guys are with shitmyx, but please note that this is not "extreme internet slowdown" thread. there's no point for us complain here without relevant and complete evidence.

as mentioned, I would appreciate if you guys could provide me the issues you have with shitmyx together with all the relevant information and details (include printscreen, username, area, IP range, shitmyx package, SNR margin, line attenuation etc) if possible. eg: if you have issue with the CS, kindly record which date, time, whom you spoken to and what's the feedback etc; if you have issue with the routing, provide a screenshot of the trace route, etc.

you can either PM me or email to me at royphang@gmail.com. I promise i will compile everything together in black and white and voice it out during the conference. afterall, such conference does not come always. cheers!

This post has been edited by shitmyx: Jul 14 2009, 05:18 PM

Show them my speedtest: http://v1.hehehunter.com/updates/speedtest...1-and-streamyx/

waaaa nice dude...

my comment for TM...

connection too slow & sux sometimes...

guys pls provide evidence why u say ur connection slow, no use replying here without evidence coz u dont hv enough ground to prove that screamyx are slow, they'll just ignore u

pls use this opportunity to voice out ur problems wif evidence, u dont gt this type of conference often ^^
hope they'll take note of our problems after providing them black and white evidence

This post has been edited by khai84siong: Jul 14 2009, 07:02 PM

This post has been edited by Moogle Stiltzkin: Jul 14 2017, 07:30 PM

Hi,

Here is my screenshot.

Location : Penang.
IP Range: 124, 60.50, 60.53, 60.54
Problem : Bandwith to international site only 0.13 MB/s
Subscription: 1MB/s





Attached image(s)

-Fix the DNS server.
-Improve the connection to China (and northbound countries).
-Normalize routing between different user IP domains.

Those are all I'm asking for this lifetime (I'm 26 btw).

Using 4mps package and stimyx is still fixing my IP... (using 115.135.xx.xxx)

explain the dns issues!!

i was invited too.

the problem is, the account is under my dad's name, so actually, he is invited, not me.

izzit possible dat i represent him?
also, the date is on the 1st day of pc fair.........damn................

@tech3910...its ok for you to attend on behalf of your dad...should be no problem....

*tm dns always have problem...just like HeHeHunter speedtest between P1 & Streamyx..P1 is way better than Streamyx..

Hey man, i'm invited too. But still waiting for their official invitation via email, see you there man.

Note: PM me to exchange contact.

u r our hero/saviour pls condemn them kaw kaw..

i doubt they will take action even if we complaint, they want us to think "oh for once they're gonna have a bloody conference"

Yup, kuzumi...you have a point there but at least now we can actually talk some sense (although maybe a waste of time)...

*we need response & this is the time that we can actually acquire some response from them...just 'hentam' TM kaw liao...

second that. and of course also improve streamyx performance at peak hours lah... office hrs visit where also slow...

i hope somebody record the whole meeting with a mp3 recorder or what so ever.

it can be a threat to them to improve the service if thing that has been said is not accomplish

I have a question here, please voice out for me!

Why whole malaysia ISP only provide brandwidth+ Fees which similar to tmnet? I believe some of them have capible to provide us better speed and lower fees!!



This post has been edited by oooooo: Jul 15 2009, 04:20 PM

In fact, i'm actually pushing them to invite the senior staff from MCMC to attend to the conference. Email has been sent to their GM and all AGM while CC to MCMC's top management staff. We'll see what's the outcome.

If MCMC is there, then no need to record already. One more thing, i don't think the information collected from the total complaint channel provided by me is sufficient enough. Hope MCMC has other record for the pass few months.

What they need isn't limited only to speedtest. They need trace route more than any other piece of data. Because, there're important information within the trace route result that will allow MCMC to dig into the root and push TM to solve their issues.

Information is posted there at webdesignempire.com/form/

Hope it helps.

Well I was wondering since they knew that we're already tormented by their bad service, why are they still calling an audience to have a questionnaire session with them?

Are their top management just sitting with their heavy bottoms in the offices not knowing that is happening to the public?

My guess is that they're just trying to use this opportunity to advertise themselves further. Don't you see that most of the invited guests are mainly bloggers and complainants?

Mind you TMnut, the ones who knows your network problems are more than just bloggers who make themselves known to the public.

Get the DAP IT manager that sent a letter of complaint to the editor to join in? Maybe some 'rockets' up their high management arses will get something done.

This post has been edited by SweetPuff: Jul 15 2009, 06:48 PM

In the first place why didn't they invite the DAP IT Manager to the event?

Instead they're inviting kid bloggers to those events.
Why?
That's when they use this golden opportunity to do advertising and hope that this kid bloggers go home and blog the good news.

They've expected this and those TM directors have prepared top spokespeople on the stage to answer your questions.

agreed.

Haha DAP logo!

\


where is TBC?
if got time i go there to support also.....
with shitmyx banner.

Print size: EXTRA LARGE

TBC = To Be Confirmed lah, bro.

Wtf.... so big enterprise and just so tiny conference still not decide the location yet... wtf efficient they r.

Didn't read the rest of the thread but I'm really annoyed that stability regarding connection to Valve's Steam service is extremely flaky. Download speeds are pretty horrible too. Can you please ask them about this? It's not like I'm downloading pirated games here; I'm paying for both Streamyx and the games I'm downloading through Steam.

Thanks, mate.

They scared we bring 100000 users with parang to chop them. Lol.

Btw, 218.111 slightly better today, my speedtests done and recorded everyday, how about you guys?

Btw, anyone knows a free traceroute software i can use? Tracert command doesnt work with TM anymore..

TM, can you review your help desk call log to identify repetitive problems?

IMO, this is another PR stunt by TM. Similar to what cameltoe said. We usually don't know what is going on till later. Maybe TM has planned something already. For example new packages or something to do with HSBB or whatever. They will then outline some great plan and roadmap that they have in store for users so that users will bear with all the inconveniences for now.

We have seen this already with webdesignempire meeting with TM. Nothing really came out of it. Then after the meeting with MCMC, there seems to be no results either. Now TM wants to meet with some users, after about 4 months of problems?

What do they want? Feedback on the problems? I think thousands of calls have been made to support about all the problems, and they don't know about the problems?

What do they want? For users to give them ping, traceroute and speedtest results? They have equipment to monitor and troubleshoot their network problems and don't really need users test results. They can use any home / corporate Streamyx lines to do their own testing if they want.

What do they want? For users to tell them that their DNS is having problems? These can be monitored by TM themselves and don't need users to tell them.

What do they want? For the users to tell them how to solve the problems? If they are not capable, they can hire some outside engineers to do that for them. They don't need user input.

This is some PR stunt. Exactly for what, may only become clear to users later on. It been approx 4 months that users have been complaining about one thing or another. TM has not been forthcoming with proper explanations. Nor have they offered any compensation to users across the board for the poor quality of service.

In a way, it seems several users have upgraded to 2 or 4Mbpackages to get better speeds. Just because users think that the 4Mb package gives the "better" IP range, some have jumped to that package. I did say sometime back that if users start doing this, there will be a slow down there. And it seems some users are finding that out now. In fact, maybe now the other ranges have improved speeds because the heavy users have moved to the 4Mb IP range.

This only means that TM still benefits even though they are not providing quality service. When they have nothing to lose, they may not make any attempts to solve the problem quickly.

Imagine you pay eg RM88 and don't get good service. Instead of somehow being punished for that, they get RM160 instead... If anything, all users should downgrade to 512K causing them loss of some revenue. Improve the service and users will upgrade back again.

I have said this many times. TM has their own plans and working on their own schedule. Whether that inconveniences users seem to be a secondary matter to them. Do you really think that they have only now after 4 months realised that users are having problems and want to do something about it?? Maybe they just want to meet to buy some more time to do whatever upgrading they are doing.

Having said all that, I hope whoever attends the meeting will post in full detail of what took place.

what we need is transparency in their service. They need to let people know if they are blocking what and from what time to what time. This way we would know if something is due to their capping/blocking or network issue.

For now, they are just hiding behind their protective shell. Even delaying for a simple conference is already showing they have lots of shitz to hide.

RECORD THE CONFERENCE FOR US!!!!!!!!!!

Yes agree, possible please record.

i was invited, but cannot go la~~~ the place so far....old thing white coffee at bangsar south ~ she will call me to confirm

oh so the venue has been confirmed? i am yet to receive any call/ email from them.
but no problem for me. no matter how far i also will go. won't miss this golden opportunity to f*** them on the face!

Yeah why are they handpicking a small group of people who were mainly found to be lifestyle bloggers? If they are really serious about wanting to know about the issues currently faced by their customers, they should approach network experts, heavy downloaders and IT staffs from the opposition to have a good Parliament-like brawl.

Same goes to P1, I found out they were only interested in calling in famous site bloggers with for free advertisement in exchange for trialling their service.

It's not like they DON't KNOW what is happening. So lunch is on the house by TM for these lucky guests, right?

they called me for confirmation Old town bangsar south, i still need someone replace me to go if they allowed..i rather someone from LYN to go..at least u guys are more understanding that had complete evidence of the slow speed, i got no evidence now line always been stable for quite some time

im not a lifestyle blogger..in fact my blog dies 2 years ago
im a heavy downloader
ex IT staff

too bad...i got no transport to go there~ just in case if tm allow me to replacement i guess you guys can give me a PM about how to contact you and name..i pass it to TM when they call me again

EDIT: i remember their management levels call me regarding the problem im having last time and always updating me with the progress...and weirdly enough an hour after that, my line is fixed and no problem till today. i guess they invited me for that reason "PR and advertise for them" ..im kinda useless go there anyway in my current condition



This post has been edited by Maximp: Jul 16 2009, 11:07 PM

And maybe a souveneir will be handed out too..?

For PR purposes, of course yu need to invite those who will go out and spread the word. No point inviting someone who will go home and say nothing to no one.

Price cut!! Otherwise, improve speed and service.

Anyone hear anything more about this meeting? Or are they going to postpone it due to


http://www.streamyx.com.my/whats_new/whats...rticle_20090721

I got invited this morning and they gonna call me again to confirm my attendance but most probably wont be going .

Reason is simple : Wasting time . And i not gonna participate in any " monkey movie " they'r planning if u know what i mean .

No need to give all the print screen to prove them, belive me they will just do nothing even if we have all the prove and everything. The main point is to find out what exactly they think we are as customer? It is true if I said they dont care if we not use streamyx anymore because there is no other ISP can give wide internet coverage YET..... Please make them know other ISP now is getting more advance than they are.

For tracert command normally blocked is because TmNet server firewall setup, it is obvious that they dont want customer know where is the week point in transmission.

TmNet Streamyx issue, it is true 100% true. Slow internet browsing is most common problem for streamyx service, plus there is another ISP using TM backbone that I cannot tell you guys, more than one ISP most of them is well known one of them just launch for broadband service early of May. How do I know? It is secret

Backbone (OSN) not one of the big problem, major problem came from the distibution point it self, most of them still using old cabling and also old equipment. High latency issue may causes by congestion, its all due to TM equipment it self. Ask them to change it using Fiber cable. I think it is ok to invest more on that due to achive global standard.

The reason why they late or never take action on every complaint raised is because of so many customer facing the same problem. Hope will soon improved.

Just want to share some info
Bytheway their customer service at "100" (first level) should be more training, lack of knowledge need to improve that also. I do some reserch about their Call center, the agent just training for 1 month all of them came from alot of background etc: Degree in hopitalization, degree in foodstuff or something, got SPM holder also and cert in anything. That is why the call center giving bad service.

**
at speedtest.net for global statistic, our country just manage to have 1.8Mpbs download speed compared to others, more speed than us. For example Bulgaria, I already talk this matter to my friend there is internet service at his country up to 30Mbps speed wonder why they can gain so much speed, adviced by him that all the link using fiber no copper at all. Malaysia still using copper only backbone using fiber (also certain areas). We can say that TM dont want to invest on this due to fiber cost too high and copper more cheap and well maintained. For example if copper cable got vandalised or been stolen they can easily joint it back no worries for replace the whole cable from A to B. Fiber need to replace the whole link for better data transfer, but they also can do just put a splicing process at the place were cutoff but it will effect the latency issue.


***I'm former TM staff (streamyx project) now working for 2G and 3G project in Digi Telecommunication.

Please help me bring up this question too:

A recent article by ArsTechnica mentioned:

Does deep packet inspection mean the end of the Internet?

http://arstechnica.com/tech-policy/news/20...ection-mean.ars

What does it means?
It means that evil isps now have the capability to downplay competition and ruin other service and application providers if they wanted.
Take for example there are many VoIP providers such as Pennytel, VoIPStunt, Jaring OneComm, RedTone all competing with TM's own solution TM BB Phone.
The network operator has the capability to put all its competitor's flagged packets to low priority while placing their own in high to make it in such a way that all the others will experience severe lag to obliterate competition.

Same too if they want their customers to have excellent IPTV reception, they can choose to put Hypp TV flagged packets as HIGH PRIORITY so that people can access the server with low pings as such.

Please help forward my question to them and ask them whether they'll implement such things in their network transparently.

So who is going for the conference that is from LYN?

What are you guys going to discuss about?

This post has been edited by andrew9292: Jul 26 2009, 07:19 PM

One answer, NO.

DPI are not blocking your to access, but slowing you down...

DPI is slowing us down? That's great.

Of course it's not blocking our access totally but that makes no difference if it's dropping our packets for no reason, causing people to get kicked out from online games, disconnecting file downloads halfway.

You can't even stream a good online radio from Taiwan or download with acceptable speeds from China.

damn.....i wanted to go.........
transportation would b my problem.........

who else here is invited & going?

Me, where do you live?

cheras.............

is this meeting still ON tomorrow?

yes.

btw, these r the following objectives of the meeting (taken from invitation letter):



i think users here can help out in objectives 2 & 3 by voicing out their feedback & suggestion.

Are they dumb?
They wanna open a meeting asking customers for feedback regarding their service quality? And give suggestions how to improve their service?

Gatal kah mereka?

1) The service is very poor

2) To improve the service quality, it is recommended to open license to foreign ISP and compete with each other.

actually i'm more interested wit wat dey hav to say bout the sux service,
solution dat dey hav plan, & hopefully a glance or more infor on upcoming HSBB.

bangsar south...where is it exactly?

old town, jalan kerinchi.
near menara TM.



i'm going even if it kills me, taking LRT, i live in cheras............

This post has been edited by tech3910: Jul 30 2009, 08:28 PM

i see...

yeah i'm going too, on behalf of my dad >< most likely taking taxi from my place in damansara...

i'm think i'm going to be the youngest there ==

same goes to me, going behalf of my dad, coz the a/c under him.

i'll tek LRT + cab (f***ing TM just hav to mek the meeting on pcfair during 5pm rush hour........)

i need some1 2 fetch me to LRT station wen i'm going bck though..............

Exactly! Very screw up timing they set...5pm onwards...and on a pcfair day i guess? When i called for confirmation, the girl that answer told me 4.30-6.30. My dad would like to come also, but then it's working hours and he has to fetch my siblings from school at 6.30.

But whatever it is, i will be going...rain or sun, day or night.....

Hmm...seeloh tomorrow anyone let tumpang or not...

I got quite some questions and explanations wanted from them, but i cant seem to figure how to ask it nicely...scared later cannot control my mouth...

This post has been edited by andrew9292: Jul 30 2009, 09:46 PM

i got the official email invitation, 5pm.

i'm more interested wit wat dey hav to answer bout the shitty service.
& future plan especially the HSBB.

i'm more interested wit solution rather den ranting alone.

i see, i'm more towards the current issues which started out of nowhere

eg. sudden slowdowns since march, speed miscaps on users, ip range issue, DNS issues. They always say network upgrade excercise? what upgrade? why no improvent felt? etc etc... what are the causes to those and also as you said...the solutions...hmmm

i wonder who else is invited? may i know why they chose to invite you? were you complaining alot to them?

This post has been edited by andrew9292: Jul 30 2009, 10:03 PM

i started emailing dem during the FEB mayhem (the undersea cable issue).

dey proceed by giving me rebate, sending technician to my house twice, up my capped speed.......

i think i'm under their their radar.
i dun just complaint bout the service, i email dem proves via comparison, screenshot, screenshot....etc.......

same here, they gave me better ip but no rebate like yours.....

What I want from streamyx:

More transparency between Streamyx and customers. Keep us in the loop of what's going on D= Found a virus, send out notice quickly! Too many staff kena H1N1 that's why not many people to service customer, send out notice quickly! When customers know what is happening, at least they not so hot temper.

More communication between Streamyx higher ups and lower. Assign people to be in charge of regulating updated information to all sectors from customer service, to technicians, to supervisors to secretaries to sales staff so each division is equipped with the latest information so customers know they are getting correct information. Miscommunication is one strong keyfactor here D:

f***ing FIRE all the god damn f***ing lazy suck ups or whores that only know how to sleep with their managers and don't f***ing know how to do their f***ing job. When you have a company full of lazy ass then those who are really hardworking and trying to improve service can never get recognize! Because of these bad apples, customers think EVERYONE in Streamyx is bad! Check all those staff that come late, leave early always apply for leave for the most retarded of reasons! I'm sure got some people who work in streamyx are good people but they never get known!

Hire technicians, staff from different areas of the malaysia and johore state, provide training if needed. When you got a bunch of staff from all states, they have more 'familiarity' with the working conditions and can understand if any problem crops up in their area.

in the meeting now.....

more update pls..

Updates!