Please have them explain:

1) Why tracerts are being blocked? If they want to secure their network they should be blocking ping, not tracerts. It's funny when you call their tech support they will request for tracerts when their own network won't even allow it.

2) Terrible customer service and totally incompetant tech support. The lvl1 people have no fking idea what they're talking about 99.999% of the time, how do we as a customer trust them to understand our problem and file a report for us when some of them don't even know what ping is and some even suggested we disable our house alarm so we can get robbed? The wait time is also terrible and once you do get through you'll be talking to a retard.

3) International connection speed.