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Shitmyx Top Management Conference, 8 of us representing 1.3m shitmyx users!
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TSshitmyx
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Jul 14 2009, 10:19 AM, updated 17y ago
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I just received a call from TM. I am selected for the conference with TM Top Management, details as follow: Date: 31/7/2009 (Friday) Time: 5-7pm Location: TBC Agenda: To voice out our opinion/ complaints regarding shitmyx According to her, only 15 customers are selected for the above conference. Perhaps I complain too much that's why I am invited. I have confirmed my attendance. Anyone received such call? Since not all shitmyx customers are selected to attend, I think it's best if you guys can compile a list of questions in the format below for me to ask during the conference. Main issue (provide URL/ printscreen if possible): Shitmyx package: IP range: Frequency of problem occur: I will try my best to voice out you guys issues in the conference. Cheers! smile.gif This post has been edited by shitmyx: Aug 1 2009, 03:55 AM
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TSshitmyx
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Jul 14 2009, 10:34 AM
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to make life easier for me, I suggest you guys compile your complaints in the format below: Main issue (provide URL/ printscreen if possible): Shitmyx package: IP range: Frequency of problem occur: I will try my best to voice out you guys issues in the conference. Cheers!
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TSshitmyx
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Jul 14 2009, 05:17 PM
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hey people, I understand how unhappy you guys are with shitmyx, but please note that this is not "extreme internet slowdown" thread. there's no point for us complain here without relevant and complete evidence. as mentioned, I would appreciate if you guys could provide me the issues you have with shitmyx together with all the relevant information and details (include printscreen, username, area, IP range, shitmyx package, SNR margin, line attenuation etc) if possible. eg: if you have issue with the CS, kindly record which date, time, whom you spoken to and what's the feedback etc; if you have issue with the routing, provide a screenshot of the trace route, etc. you can either PM me or email to me at royphang@gmail.com. I promise i will compile everything together in black and white and voice it out during the conference. afterall, such conference does not come always. cheers! This post has been edited by shitmyx: Jul 14 2009, 05:18 PM
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TSshitmyx
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Jul 16 2009, 04:41 PM
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QUOTE(Maximp @ Jul 16 2009, 02:49 PM) i was invited, but cannot go la~~~ the place so far....old thing white coffee at bangsar south  ~ she will call me to confirm oh so the venue has been confirmed? i am yet to receive any call/ email from them. but no problem for me. no matter how far i also will go. won't miss this golden opportunity to f*** them on the face!
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TSshitmyx
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Aug 1 2009, 03:53 AM
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I went to the meeting today. in fact only 8 of us turned up, representing 1.3 million shitmyx users in Malaysia The VP wasn't able to finish his slides as we were voicing out issues half way. It turned into a small group discussion eventually.  No promotion/ PR on HSBB anyway. Will keep you guys more updates tomorrow. Kinda tired now. Cheers!
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TSshitmyx
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Aug 1 2009, 06:23 AM
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QUOTE(tech3910 @ Aug 1 2009, 04:04 AM) i think the problem dat v voice out represent the general problem dat most of the average users r experiencing just dey dunno how to voice it out or really know wat is going on. i can say dat, 8 of us who turn out, our account is under intensive monitoring.,...... Added on August 1, 2009, 4:08 amhm......who were u on the meting? the guy dat sat on the table on my left? or the guy which has the speedtest result? i guess i know who you are. let's just keep our secret identities.
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TSshitmyx
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Aug 5 2009, 03:12 PM
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Email sent on today 12.30pm: » Click to show Spoiler - click again to hide... « Dear XXX,
After attending TM Customer Engagement convened by Telekom Malaysia last Friday on July 31, 2009 in Bangsar, I understand that there is no installation charge of RM88.00 for existing customers who upgrade their Streamyx package.
Unfortunately, I was being charged RM88.00 for my upgrading of Streamyx Combo from 1.0 mbps to 4.0 mbps in XXX. This is unreasonable and I am requesting for a rebate of RM88.00 in my next month bill. Below are my account information:
Account number: XXX Streamyx log-in: XXX Streamyx telephone number: XXX Old streamyx packge: Streamyx combo 1.0 mbps New streamyx package: Streamyx combo 4.0 mbps Month of upgrade: XXX
Please do not hesitate to contact me shall you need further information. Hope to get feedback and action from you as soon as possible. Thank you.
1 hour later: » Click to show Spoiler - click again to hide... « XXX,
Thanks for your email and thank you again for taking the time to attend to our TM Customer Engagement session. I hope you and the others have benefitted from the session as it has been for TM.
We will make sure this is reflected in your next month bill. Hope this will resolve any issues you may have.
Thanks again and best of regards.
it seems that emailing the higher management straight away is more effective than going through those CS monkeys
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