Jul 14 2009, 11:28 AM
QUOTE(rockets @ Jul 14 2009, 10:43 AM)
Please have them explain:
1) Why tracerts are being blocked? If they want to secure their network they should be blocking ping, not tracerts. It's funny when you call their tech support they will request for tracerts when their own network won't even allow it.
2) Terrible customer service and totally incompetant tech support. The lvl1 people have no fking idea what they're talking about 99.999% of the time, how do we as a customer trust them to understand our problem and file a report for us when some of them don't even know what ping is and some even suggested we disable our house alarm so we can get robbed? The wait time is also terrible and once you do get through you'll be talking to a retard.
3) International connection speed.
1. absolutely! Level 1 phone support is mainly staffed by monkeys. Can they do anything to rectify this? 1) Why tracerts are being blocked? If they want to secure their network they should be blocking ping, not tracerts. It's funny when you call their tech support they will request for tracerts when their own network won't even allow it.
2) Terrible customer service and totally incompetant tech support. The lvl1 people have no fking idea what they're talking about 99.999% of the time, how do we as a customer trust them to understand our problem and file a report for us when some of them don't even know what ping is and some even suggested we disable our house alarm so we can get robbed? The wait time is also terrible and once you do get through you'll be talking to a retard.
3) International connection speed.
2. Why are some IP ranges absolutely useless? (maybe some else can define these IP ranges)
3. I get the whole P2P issue that Streamyx is facing, whilst I don't agree with it as we all pay for UNLIMITED internet, why does Streamyx limit the P2P on the local network? If it was not limited locally there wouldn't be so much strain on the international link.
4. Can Streamyx publish or at least make available to level 1 support, the areas that are being upgraded to fibre optic and when the upgraded service is expected to come online for those particular areas.
5. Can TMNet work at publishing network info on the website more often so that we don't have to find out through 3rd parties what the hell is going on.
6. Can the option be given when calling tech support to skip all the different info messages, after the 5th or 6th time calling back these messages are like some sick form of torture.
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