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 Shitmyx Top Management Conference, 8 of us representing 1.3m shitmyx users!

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webdesignempire
post Jul 15 2009, 02:02 PM

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QUOTE(shitmyx @ Jul 14 2009, 10:19 AM)
I just received a call from TM. I am selected for the conference with TM Top Management, details as follow:

Date: 31/7/2009 (Friday)
Time: 5-7pm
Location: TBC
Agenda: To voice out our opinion/ complaints regarding shitmyx

According to her, only 15 customers are selected for the above conference. Perhaps I complain too much that's why I am invited. tongue.gif

I have confirmed my attendance. Anyone received such call? Since not all shitmyx customers are selected to attend, I think it's best if you guys can compile a list of questions in the format below for me to ask during the conference.

Main issue (provide URL/ printscreen if possible):
Shitmyx package:
IP range:
Frequency of problem occur:

I will try my best to voice out you guys issues in the conference. Cheers! smile.gif
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Hey man, i'm invited too. But still waiting for their official invitation via email, see you there man.

Note: PM me to exchange contact.
webdesignempire
post Jul 15 2009, 04:40 PM

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In fact, i'm actually pushing them to invite the senior staff from MCMC to attend to the conference. Email has been sent to their GM and all AGM while CC to MCMC's top management staff. We'll see what's the outcome.

If MCMC is there, then no need to record already. One more thing, i don't think the information collected from the total complaint channel provided by me is sufficient enough. Hope MCMC has other record for the pass few months.

What they need isn't limited only to speedtest. They need trace route more than any other piece of data. Because, there're important information within the trace route result that will allow MCMC to dig into the root and push TM to solve their issues.

Information is posted there at webdesignempire.com/form/

Hope it helps.
webdesignempire
post Aug 1 2009, 09:26 AM

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QUOTE(TC_Boy @ Aug 1 2009, 09:08 AM)
We only need a few good men. BTW I bet we all will get 10GB cap then TM can keep their service while I move to another company.

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I couldn't make it coz was having meeting on customer site that time. Could you guys provide some updates on it?

My feeling was, such a huge corporation, customer meeting, and held in Old Town Coffee outlet. What's the sincerity, what's proper, what's not proper, where's their respect.......? I'm wondering would Digi / P1 do that.

Thanks alot guys.
webdesignempire
post Aug 2 2009, 04:02 AM

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QUOTE(warez @ Aug 2 2009, 02:21 AM)
Well, as what you say we are go through to nearest node or BRAS before go to TM core, example if i ping their dns and having lot's of packet loss can i say their node or BRAS having problem? I'm not sure, i'm just guessing. laugh.gif  laugh.gif
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Answer for you, No. No certain answer can be concluded as the troubleshooting steps are simply not sufficient. It involve many possible things and issues. You gotta drill all the way to the root b4 you could get closer to it.

I've stressed 2 things with TM, First, the nearest Node thingy or the policies enforced is a piece of junk. To me, it's like the JKR promising us that, from our front gate to the "public road system" (the road in front of our house will be above 90% traffic jam free. Should JKR have to promise that? And have somebody else like MCMC have to regulate it?

Why? Coz if you can't even get hook up to the nearest node, how would you get authenticated? If you failed the authentication, would you get any data flowing into your machine?

Second, Window's native Trace Route Function is being blocked.

Reason given TM, internal network policy and security measure. Plus potential ICMP overloads. LMFAO right?

Reason given doesn't justify anything.
1. Because there're software that could bypass it. Just that most of the users doesn't know which one to use and how to use the alternative software to bypass it and get the result they want.

2. Ping produce higher risk in overloading on ICMP as we're able to ping continuously while most of the trace route doesn't.

3. Blocking the trace route can't even hide things from users, but to make our life harder to dig the truth out of it. I just don't understand if TM were to hide things from us, why can't (or even not capable) they use a more effective method.
webdesignempire
post Aug 2 2009, 11:31 AM

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QUOTE(cybpsych @ Aug 2 2009, 08:45 AM)
so who control the BRAS then (if not TMnet)?
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My experience, most of the time the cause isn't on the bras, trace it then you shall find.
webdesignempire
post Aug 3 2009, 09:49 AM

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QUOTE(hhbks @ Aug 2 2009, 05:21 PM)
hmmm...i also feel that the ratio really terrible....that's y they try not to answer it  vmad.gif
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That's the so called "economic issues" that in contrast with the "technical issues". Andrews9292, still remember what you have asked on the other day and i haven't found a way to answer ur question? The bandwidth distribution is having high potential to be aka "economic issues".

LMFAO......

So, what's you guys' conclusion or how do you feel on the meeting?

 

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