Get the DAP IT manager that sent a letter of complaint to the editor to join in? Maybe some 'rockets' up their high management arses will get something done.

IMO, this is another PR stunt by TM. Similar to what cameltoe  said. We usually don't know what is going on till later. Maybe TM has planned something already. For example new packages or something to do with HSBB or whatever. They will then outline some great plan and roadmap that they have in store for users so that users will bear with all the inconveniences for now.

We have seen this already with webdesignempire meeting with TM. Nothing really came out of it. Then after the meeting with MCMC, there seems to be no results either. Now TM wants to meet with some users, after about 4 months of problems?

What do they want? Feedback on the problems? I think thousands of calls have been made to support about all the problems, and they don't know about the problems?

What do they want? For users to give them ping, traceroute and speedtest results? They have equipment to monitor and troubleshoot their network problems and don't really need users test results. They can use any home / corporate Streamyx lines to do their own testing if they want.

What do they want? For users to tell them that their DNS is having problems? These can be monitored by TM themselves and don't need users to tell them.

What do  they want? For the users to tell them how to solve the problems? If they are not capable, they can hire some outside engineers to do that for them. They don't need user input.

This is some PR stunt. Exactly for what, may only become clear to users later on.  It been approx 4 months that users have been complaining about one thing or another. TM has not been forthcoming with proper explanations. Nor have they offered any  compensation to users across the board for the poor quality of service.

In a way, it seems several users have upgraded to 2 or 4Mbpackages to get better speeds.  Just because users think that the 4Mb package gives the "better" IP range, some have jumped to that package. I did say sometime back that if users start doing this, there will be a slow down there. And it seems some users are finding that out now. In fact, maybe now the other ranges have improved speeds because the heavy users have moved to the 4Mb IP range.

This only means that TM still benefits even though they are not providing quality service. When they have nothing to lose, they may not make any attempts to solve the problem quickly. 

Imagine you pay eg RM88 and don't get good service. Instead of somehow being punished for that, they get RM160 instead... If anything, all users should downgrade to 512K causing them loss of some revenue. Improve the service and users will upgrade back again.

I have said this many times. TM has their own plans and working on their own schedule. Whether that inconveniences users seem to be a secondary matter to them. Do you really think that they have only now after 4 months realised that users are having problems and want to do something about it?? Maybe they just want to meet to buy some more time to do whatever upgrading they are doing.

Having said all that, I hope whoever attends the meeting will post in full detail of what took place.