Hey guys, i did receive a call from TM too same as TS. I have yet to confirm with them whether I'm available on that day.

Also, please don't suggest for us/the people that are going, to do extreme or unprofessional stuff like complaining in a very harsh tone and describing their service as shitmyx and rant to them etc. It will just embarrass ourselves.

I'll try to gather points and prove i can get from all the feedback and coordinate with others in LYN that were called for the meeting, so that we'll know what to say in a orderly manner on that day.

This post has been edited by andrew9292: Jul 14 2009, 03:38 PM

Well, TM calls me up today and asks for a meeting. I've been transferred to 218.111 IP address all this while and my connections is tip top. However, when they call me up for a meeting...this happens.

TM better be careful here, if you want to play games with me i would gladly lead a whole pack of wolves to that meeting and leave you speechless on that day. This data is saved and will be presented to TM on meeting day

218.111.X.X range slow on 14th July. Test time around 3.20pm-4pm

Malaysia



This is what happens when it leaves this country












This post has been edited by andrew9292: Jul 14 2009, 04:09 PM

They scared we bring 100000 users with parang to chop them. Lol.

Btw, 218.111 slightly better today, my speedtests done and recorded everyday, how about you guys?

Btw, anyone knows a free traceroute software i can use? Tracert command doesnt work with TM anymore..

So who is going for the conference that is from LYN?

What are you guys going to discuss about?

This post has been edited by andrew9292: Jul 26 2009, 07:19 PM

Me, where do you live?

bangsar south...where is it exactly?

i see...

yeah i'm going too, on behalf of my dad >< most likely taking taxi from my place in damansara...

i'm think i'm going to be the youngest there ==

Exactly! Very screw up timing they set...5pm onwards...and on a pcfair day i guess? When i called for confirmation, the girl that answer told me 4.30-6.30. My dad would like to come also, but then it's working hours and he has to fetch my siblings from school at 6.30.

But whatever it is, i will be going...rain or sun, day or night.....

Hmm...seeloh tomorrow anyone let tumpang or not...

I got quite some questions and explanations wanted from them, but i cant seem to figure how to ask it nicely...scared later cannot control my mouth...

This post has been edited by andrew9292: Jul 30 2009, 09:46 PM

i see, i'm more towards the current issues which started out of nowhere

eg. sudden slowdowns since march, speed miscaps on users, ip range issue, DNS issues. They always say network upgrade excercise? what upgrade? why no improvent felt? etc etc... what are the causes to those and also as you said...the solutions...hmmm

i wonder who else is invited? may i know why they chose to invite you? were you complaining alot to them?

This post has been edited by andrew9292: Jul 30 2009, 10:03 PM

same here, they gave me better ip but no rebate like yours.....

Meeting was okay,

Issues that were brought up are the

1) Inconsistency of the speeds, for example you only get 0.5mbps down, and you neighbor gets 4mbps down. (in an example of 4mbps account, but applies to others as well). In this case, it is most likely a DSLAM/port speed cap problem.

(I am also experiencing this problem, previously my DSLAM and account was capped to 2mb, however a recent check only shows 1Mb)

2) IP address routing/quality issues. TM said they are currently reconfiguring the IP ranges to get better route etc, however reconfiguring the routes is not an overnight thing and will take some time.

3) DNS problems issue. TM denied that their DNS is at fault at first, however after some talking they agreed to take a look into the DNS problems.

4) Customer Support issue, where customer support personnel is very very low qualified. Even users like us are far more advanced. A perfect example was given, where a user was told to reformat his computer to get better speeds TM listened to the issue but did not comment. Or i did not hear them comment

5) Youtube or capping issues, TM was told that previously we could experience full speed for youtube, but now it seems we are experiencing a slower speed, which is constant too, which indicates capping.

I dont know how to conclude today's session. We can only hope that they will strive to improve. You can see this as a PR thing, of TM is really putting effort into our problems. U decide. I myself....haih. Not sure what is what.

There are other issues i think, but i'll let others that went to update you guys

cheers

This post has been edited by andrew9292: Jul 31 2009, 10:23 PM

Nope they did not admit capping, they did not comment on that i think. DNS they said they see nothing wrong, but will look into it...

I agree on the bandwidth limitation, but only on a condition that things will improve.

I hope that they give at least 3 months testing period and get feedback from users on whether their new system works to help resolve the issues....

TM, they have a serious problem

A screenshot of the modem page showing 2048kbps cap downstream, screenshot took in May:
[attachmentid=1112321]

A screenshot of the modem page i took yesterday, due to a user at the meeting said his 4mbps like max out at 512, so i thought my port might have problems too. And i found out i was capped to 1024.
[attachmentid=1112340]

Previously can get : [attachmentid=1112341]

Today: [attachmentid=1112344]

Who gave TM the order to change the cap for my account? How can the technician change the cap without approval from higher departments? Does the technical team need approval to change capped speed? Or they can just suka suka change?

If this has happened to me, i believe that this can cause many other users to be re capped without their knowledge too... Currently i'm talking to TM on this matter... For me it seems there is a "traitor" in their organization doing this without their consent. Either that, or they were instructed to lower my cap on purpose because they hate me. hahaa

In the meeting i remember some has said that they were charged certain installation fees just to upgrade their account speed. TM clearly said there is no such thing. TM has a problem in their company, a dirty component in that organization is corrupted and need to be "reformatted". Based on what i heard yesterday, i find that there might be some elements of foulplay in certain of their departments

Because based on what i see yesterday, all the high level management people are quite sincere with us. But it's our 1st time with them, we do not know them in person and whether they have any hidden agenda towards ytd's meeting

This post has been edited by andrew9292: Aug 1 2009, 12:20 PM

Because, yesterday, 2 gentlemen voiced out that when they upgrade their account speed to higher rate, in their BILL they were charged installation fees if i have not mistaken that is what they said "installation fees".

TM was very surprised to hear that and told us there is no such thing.

But anyways all i'm making is just ASSUMPTIONS that got a department in TM trying to sapu our money...i dont have any real prove to back that up, neither do any of us here. It could be a technical fault too... We all just hope for improvement in the future la....ntg much we can do...

cause diz is malaysia

This post has been edited by andrew9292: Aug 1 2009, 12:19 PM

Guys remember in the meeting they said that they can cap users at slight higher speed so that the user can experience full subscribed speed?

Here is a quote from the latest email Mr. Syam*** sent me regarding me finding out my line was degraded from 2048 to 1024 downstream capped:
So what happened to "We can cap users at higher speed so that they can enjoy TRUE Subscribed Speed"?

Also regarding the the slow international browsing for my case, every international speedtest is lower than 0.2mbps:


Okay, i think we now can conclude the meeting was just a PR stunt, they said they would help us, but look at the replies that they give to us.

Also, remember TM asked me in the meeting not to email to other sources like MCMC or anywhere else but just email the Top Management...i promised them, and i'm about the break my promise since even emailing the top management yields no results.

Currently waiting for their next email. My dad says if they say yes we can fix the issues, okay i'll keep my promise. But if they say no... well no mercy anymore...

I should have foreseen it, they are totally not trustable. What they are replying me in the email is total opposite of what they said in the meeting.

Here is a microsoft word attachment of my speedtests to USA, Europe Region, Russian Federation, Asia Region, Malaysia & Singapore, Australia and New Zeland (Under Asia Section)

[attachmentid=1112914]
...take a look at it...you will find it amazing.

This post has been edited by andrew9292: Aug 1 2009, 06:27 PM

Dont think so, take a look at my speedtest and screenshot MS word attachment in my post above...

that is what i sent to TM... and then u read the quote in the reply email by TM regarding the international slowdown...

This post has been edited by andrew9292: Aug 1 2009, 05:56 PM

YEAH! You can see in that MS Word document that i test USA, Europe Region, Russian Federation, Asia Region, Malaysia & Singapore, Australia and New Zeland [Wellington City]-( Under Asia Section ) ... Plus i inserted my previous reachable speed

And after seeing that, they replied like this...



That is what i hate, totally no brainer typing it. Does that mean every server is congested? every server reach max capacity... idiot lah TM

This post has been edited by andrew9292: Aug 1 2009, 06:28 PM

i'm gona create an external thread about this soon, since this report will be "lost" when this page advances to another page..

...and another thread in /k/ about it if possible... since /k/'s audience is by the thousands x ; ) hehe

Another update for you guys, a user in this forum ter-reminded me that TM said that with the recent MCMC regulations, they should only provide

90% throughput speed between the user and their BRAS.

For those that dont know what a BRAS is (see actually what a BRAS is responsible for ) :



Which means in simplest form... Your Computer <---> DSLAM <---> BRAS <----> TM's Network ( DNS etc )

It was stressed by TM that they are not responsible for anything that crosses their BRAS,

which explains why they are so daring to give users 1000+ ms pings to even local sites. and frequent DNS timeouts,
all because all this come after their BRAS...so... "not responsible kononya"

In other words, they are saying.. HAHA we can give you slow speed and not get fcuked for it.


BUT that is what THEY SAY...

WHAT WE SAY IS 90% SPEED TO LOCAL SITES MUST BE ACHIEVED...OR WE WILL FCUK YOU

This post has been edited by andrew9292: Aug 2 2009, 01:19 AM