No need to give all the print screen to prove them, belive me they will just do nothing even if we have all the prove and everything. The main point is to find out what exactly they think we are as customer? It is true if I said they dont care if we not use streamyx anymore because there is no other ISP can give wide internet coverage YET..... Please make them know other ISP now is getting more advance than they are.

For tracert command normally blocked is because TmNet server firewall setup, it is obvious that they dont want customer know where is the week point in transmission.

TmNet Streamyx issue, it is true 100% true. Slow internet browsing is most common problem for streamyx service, plus there is another ISP using TM backbone that I cannot tell you guys, more than one ISP most of them is well known one of them just launch for broadband service early of May. How do I know? It is secret

Backbone (OSN) not one of the big problem, major problem came from the distibution point it self, most of them still using old cabling and also old equipment. High latency issue may causes by congestion, its all due to TM equipment it self. Ask them to change it using Fiber cable. I think it is ok to invest more on that due to achive global standard.

The reason why they late or never take action on every complaint raised is because of so many customer facing the same problem. Hope will soon improved.

Just want to share some info
Bytheway their customer service at "100" (first level) should be more training, lack of knowledge need to improve that also. I do some reserch about their Call center, the agent just training for 1 month all of them came from alot of background etc: Degree in hopitalization, degree in foodstuff or something, got SPM holder also and cert in anything. That is why the call center giving bad service.

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at speedtest.net for global statistic, our country just manage to have 1.8Mpbs download speed compared to others, more speed than us. For example Bulgaria, I already talk this matter to my friend there is internet service at his country up to 30Mbps speed wonder why they can gain so much speed, adviced by him that all the link using fiber no copper at all. Malaysia still using copper only backbone using fiber (also certain areas). We can say that TM dont want to invest on this due to fiber cost too high and copper more cheap and well maintained. For example if copper cable got vandalised or been stolen they can easily joint it back no worries for replace the whole cable from A to B. Fiber need to replace the whole link for better data transfer, but they also can do just put a splicing process at the place were cutoff but it will effect the latency issue.


***I'm former TM staff (streamyx project) now working for 2G and 3G project in Digi Telecommunication.