if this is how they treat their customer, their insulting us

happen to me too.. waiting like forever on the phone..

To update, got call from Dell delivery, wanted to deliver the replacement monitor yesterday, but I was busy. So, told them to deliver tomorrow instead. My CC payment all charged/approved etc.

lets all do a mass call up and let them know about this thread. and see how busy could they get from us angry customers calling on their toll free

Obviously their CS have an order from their manager. Ignore this case by just hold the line like Mr Eoma case.

Their manager like that... that means there are so many more ppl that are facing the same situation as us

This post has been edited by yanhui95: Jun 27 2009, 09:48 AM

Why don't you guys try to contact the media and lodge a complain with the consumer tribunal? Cases in malaysia falls under their jurisdiction.

Even if it doesn't work out, it'll still guarantee you guys a voice and the publicity to shame Dell. The reason why their manager is asking their CS to ignore these complains now is because they want to let the issue die off. Malaysians do have a very short term memory.

yes, someone need to contact media.

Just to confirm. I received my replacement monitor today. So it's 100% certain someone have the power to approve a replacement for the fiasco. Just that it's very sad they choose to do it on a case by case basis.

Add me-->MY0000-3401-45083

mind to show a pic? i wanna see how its like

also take a shot of the invoice and everything, we want to make this big. if we all get a monitor, we would all buy a u drink metoo

MY0000-3400-94377

Keep this thread alive

anyone actually contacted Dell on this? thanks

all i see is all talks and no walk.
no media also. lol...where is the tribunal report?
at least email a letter to the papers editorial?

Serve U right Dell or Hell!

Move Over Dell, Acer is Knocking at the Door
HP and Dell have enjoyed the No. 1 and No. 2 spot in computer sales globally for a while. Dell’s recent concentration on the consumer market is an acknowledgment that consumers now buy more computers than businesses, a phenomenon that is worldwide. Dell may soon be losing its No. 2 spot to Taiwanese company Acer, which is likely going to surpass Dell this year in sales.
http://jkontherun.com/2009/06/29/move-over...ng-at-the-door/

But I dun like Acer as well..

I got Acer LCD .

Dell margin higher?

Kinda late but wthack..

MY0000-3399-28957

I couter this issue with dell but i dun see any chance to sue them also... cos do read your T&C...