Dell did not charge the CC. KeV, did Dell charge yours?

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Hi XXX,

Well, I would appreciate if you can get me at least 22" with the price of RM399? Thank you.
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(Reply)
Hi ,
Sorry, currently we do not have promo on this.

First time for the 22" they did not charge my CC. Yesterday, the replacement, they charged my CC.

Well, a lady from customer service "Sandra" called me up about 3 days after my last communication with them. But I think she already got instruction to replace the 23" before calling me up.

Thanks MeToo for sharing with us your details.

My earlier post was never meant as a challenge to prove but rather as a cautionary note. Please accept my humblest apology if it offended you in any way.

As I mentioned before, it's even worse for Dell now, who are giving subjective replacements. I'm going to give them a call again now and see how it goes.

Update: I've been on hold for like 20mins now ? Transferred to the "Customer Service Dept" by a hurried call center attendant.

This post has been edited by Eoma: Jun 23 2009, 03:49 PM

Kindly keep us updated.

can u check out the number of the missed call, we can call back straight to sandra and highlight this problem

Dear Eoma, I do apologize if I came off as being rude. It's not with regards to your post, but the follow up by xf1re cause we had some problem on another thread. But let bygones be bygones.

I dont have the number bro. I remember she is from Customer Service, maybe there is 1 Sandra there. But IMHO, I think you better write to them or speak to a supervisor/mgr, cause I dont think she can make decision on such things.

No harm done Me2.

Yeah, i tried getting a Mgr to attend to my call but the call center attendant has no such authority. She didn't have any e-mails either (General Manager Sales / Customer Service was what I asked for).
The 2nd time around I waited for another 30 minutes of being put on hold before I put the phone down. I sent an official e-mail complaint via their Contact Customer Support page and got the support confirmation mail. Let's see if someone from Dell calls me tomorrow.

meToo, pls keep us updated and please tell us when u get the monitor

by the way, did anyone actually managed to get the Monitor? thanks

metoo got replacement LCD?? so unfair........ i make my order earlier than him...

This post has been edited by legend7: Jun 23 2009, 10:56 PM

please keep the thread updated. would love to get that monitor at rm399

1. kev : MY0000-3399-72166
2. TehWateva MY0000-3401-00785
3. mitodna : MY0000-3398-99851
4. kianwee MY0000-3402-38674
5. yanhui95 MY0000-3407-05774
6. onionkid MY0000-3400-44481
7. fezanim - MY0000-3409-62868
8. Eoma - MY0000-3405-97765
9. legend7 - MY0000-3400-78573
10.tifosi - MY0000-3408-79960
11.tifosi - MY0000-3408-77071
12. jimmylim85- MY0000-3404-26477
13. 200 - MY0000-3408-75469
14. brokenbomb -MY0000-3409-13773
15 Lon[G] MY0000-3400-07977
16. POKAUS MY0000-3407-59567
17. tech_frix MY0000-3401-69077
18. holypredator MY0000-3411-11467
19.SeaMonster MY0000-3399-12469
20.SeaMonster - MY0000-3399-16960
21.SeaMonster - MY0000-3399-18958
22.SeaMonster - MY0000-3399-21865
23.SeaMonster - MY0000-3400-69375
24.onnying88 - MY0000-3405-04579
25. Yuhao - MY0000-3402-30682
26. Kaiserreich - MY0000-3401-58574
27. mervynrwtw - MY0000-3403-04284
28. erickek - MY0000-3427-08274
29. kianwee - MY0000-3402-27676
30. iJoel - MY0000-3411-68671
come on guys

This post has been edited by yanhui95: Jun 25 2009, 12:24 AM

thanks for organising for me yanhui, so messed up for the list

no prob... please update on 1st page =D

when are we gonna send the petition?

This post has been edited by yanhui95: Jun 24 2009, 09:29 PM

Just noticed this thread, please add me into the list too.

Internet Reference Number:
MY0000-3411-68671

now we have 30 IRN already... please inform ppl who ordered this monitor to join us =D

i think this going to be a bulk order to Dell later.....

Just curious IRN numbers is from dealings with Dell right?

no updates yet?

None I'm afraid. Their customer service dept has yet to contact me and attempts of contacting them myself via their toll free number has always been met with "Please hold on sir"......30-40 mins..."thank you for holding on etc etc". I'm starting to think if they know you're calling about this particular issue they put you on an infinite hold.