INTERNET SERVICES DISRUPTION


http://www.tm.com.my/about-tm/media-centre...DISRUPTION.aspx

slow down is different. this is totally OUT OF SERVICE.

read their tweets here. http://twitter.com/tmcorp

20/04/2010 ANNOUNCEMENT - UPGRADING OF TM WEB FILTERING SERVICE XFILTER ESCAN (INCLUDING INTERNET SECURITY PREMIUM PACKAGE) AND XFILTER ISHIELD TO ISHIELD PLUS


To ensure our customers are getting the best from our service, Telekom Malaysia Berhad ™ is pleased to inform that your current web filtering services, Xfilter eScan including Internet Security Premium Package, and Xfilter iShield will be upgraded to a more enhanced filtering technology via iShield™ Plus.

Meanwhile, the offering of Xfilter eScan, including Internet Security Premium Package, and Xfilter iShield will be temporarily suspended until the implementation of iShield Plus is completed. The new service will be made available to all TM customers by 16 April 2010.

Besides the current services that customers already enjoy, this upgrading will have new features and functions such as :

* Detect and block pornographic content within web-pages through image processing and artificial intelligence techniques.
* Sends an email notification of the detected / reported incidents to a specified email address.
* Allow access to Internet on specified days of the week and time.
* Disk Drive Scanning

To enjoy the new service, existing customers are required to follow the steps provided in the User Manual. For your information, there is no additional charges for the upgrading of this new service. TM will provide the existing customers with a personal serial number via direct mailers for the activation of iShield Plus. Please enter the serial number when required and keep it for future usage.

Customers are advised to carry out the upgrading program within the specified dates as to ensure there will be no service interruption to your web filtering service. For Xfilter eScan and Internet Security Premium, you may upgrade the service starting from now until 15 April 2010. While for Xfilter iShield, the upgrading will start from 30 March until 30 April 2010.

If there is any enquiry or difficulty to upgrade the service, please contact our TM Contact Center at 100 or email to help@tm.com.my.

Click here to get the User Manual

Refer @ http://www.tm.com.my/about-tm/media-centre...SHIELDPLUS.aspx

17/04/2010 - NOTICE ANNOUNCEMENT

RESTORATION OF INTERNET SERVICES IN MIRI, SARAWAK


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its Streamyx customers in Miri, Sarawak that we have detected some service degradation earlier today. As a result, customers at the affected area may have experienced difficulties or slow browsing while accessing the Internet.

However, we wish to inform our customers that TM has taken the necessary actions: the situation is being rectified now and TM is currently monitoring the performance closely.

TM apologizes for any inconvenience caused by this disruption, whilst at the same time, we would like to assure customers that it is undertaking all necessary measures to ensure the service is restored as soon as possible.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 or e-mail us at help@tm.com.my to report any service related problems.

Refer @ http://www.tm.com.my/about-tm/media-centre...RVICESMIRI.aspx

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4


http://www.tm.com.my/about-tm/media-centre...ORKSONSMW4.aspx


http://twitter.com/TMCorp/statuses/12692985743

This post has been edited by cybpsych: Apr 23 2010, 05:51 PM

COMPLETION OF CABLE WORKS ON SMW4

Telekom Malaysia Berhad ™ is pleased to inform its customers that the repair works on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Internet traffic from Malaysia to Europe and the United States (US), have now been fully completed.

TM has already recovered its bandwidth capacity for Internet traffic to Europe and the US to-date. TM Internet services have resumed normal operations since Friday, 30 April 2010. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their understanding and patience during the affected period. Customers can call TM at 100 or e-mail us at help@tm.com.my for any Internet related problems.

http://www.tm.com.my/about-tm/media-centre...ORKSONSMW4.aspx

( The connections still slow at my side )

INTERNET SERVICES DISRUPTION DUE TO CABLE FAULT ON SMW4


http://www.tm.com.my/about-tm/media-centre...AULTONSMW4.aspx

no wonder cant open the site LOLZ~~ got error all the time. WTH if can open get incomplete site ...

This post has been edited by KAHAK: May 20 2010, 08:42 PM

The hell again cable rosak?? TM, you all use tofu as cables is it??

Just a reminder its an announcement thread , if there are any announcements related to streamyx or TM UniFi , just post em here. If you want to say to the world how bad their service sucks head to the rants thread

ANNOUNCEMENT ON INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

During the restoration process, traffic to Northern America and Hong Kong may experience minor degradation while traffic to other countries is not affected. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Link

16 Jun 2010 - PENGUMUMAN MENGENAI GANGGUAN PERKHIDMATAN INTERNET


Telekom Malaysia Berhad ™ ingin memaklumkan kepada para pelanggannya bahawa perkhidmatan Internetnya sedang mengalami gangguan berikutan kerosakan sirkit pada kabel dasar laut Asian American Gateway (AAG) di Lantau, China dan kabel sambungan tempatan - antarabangsa di Genting Sempah, Pahang yang menghubungkan Malaysia ke Amerika Syarikat (AS).

Berikutan ini, para pelanggan yang melayari Internet buat masa ini akan mengalami sambungan Internet yang perlahan ketika melayari kandungan – kandungan online yang dihoskan di rantau Hong Kong dan AS. Disamping itu, para pelanggan yang menggunakan perkhidmatan – perkhidmatan Protokol Internet (IP) yang lain seperti Rangkaian Persendirian Maya (VPN) serta aplikasi – aplikasi perniagaan kritikal yang dihubungkan ke rantau Hong Kong dan AS juga mungkin akan mengalami gangguan perkhidmatan.

Kerja – kerja membaikpulih kerosakan pada kabel dasar laut sedang berjalan. Walaubagaimanapun, semasa kerja – kerja baikpulih ini berjalan, trafik ke Amerika Utara dan Hong Kong dijangka akan mengalami sedikit gangguan perkhidmatan manakala trafik ke negara – negara lain adalah seperti sediakala. TM akan terus membuat pengumuman mengenai perkembangan kerja – kerja baik pulih yang sedang dijalankan.

Bagi meredakan masalah tersebut, beberapa laluan Internet telah dialihkan melalui sambungan alternatif yang lain bagi mengurangkan kesesakan.

TM ingin menyatakan kepada para pelanggan kami bahawa ia sedang mengambil semua langkah yang perlu bagi memulihkan perkhidmatan komunikasi untuk para pelanggan secepat mungkin.

Pelanggan bolehlah menghubungi TM di talian 100 dan pilih “Perkhidmatan Internet” atau menghantar e-mel ke help@tm.com.my untuk melaporkan sebarang masalah perkhidmatan Internet yang berkaitan.

Refer @ http://www.tm.com.my/about-tm/media-centre...RUPTION-BM.aspx

UniFi - UPGRADING OF TM HSBB NETWORK


http://www.tm.com.my/about-tm/PromotionsNH...nouncement.aspx

ANNOUNCEMENT


UPGRADING OF TM NETWORK

Dear valued customers,

Telekom Malaysia Berhad ™ would like to inform you that the Company is in the midst of upgrading its current Public Switched Telephone Network (PSTN) network based on the Time Division Multiplexing (TDM) legacy platform onto an IP (Internet Protocol) based Next Generation Network (NGN). This network upgrading exercise will enable us to improve the performance and quality of our services on an ongoing basis.

For your information, we have completed the upgrading exercise for our Voice services customers served by the TM Wangsa Maju (WMU) Exchange on 10 April and 24 April 2010. Following the completion, now it is time for Streamyx customers to be part of this historic moment in the transformation to the next generation communication platform.

Please find below the schedule for the network upgrading exercise for broadband service at TM’s Wangsa Maju exchange area:

Upgrading


Service affected


Upgrading Date & Time

Broadband


Streamyx
(ATM DSLAM)


Residential
28 June – 03 September 2010
(8:30am – 7:00pm)

Business
12 July –13 August 2010
(8:00pm – 12:00am)

*Upgrading will only be done from Monday to Friday.

During this network upgrading exercise, Streamyx customers in Wangsa Maju area may experience minor service interruptions for a maximum period of 15 minutes. We would like to assure our customers that the services would resume to normal after the stipulated period.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

TM apologizes for any inconvenience caused whilst at the same time would like to assure you that we are upgrading our network to enable us to provide you with the best in the Next Generation Network (NGN) services.

For more information, please call 100 or log on to www.tm.com.my

Thank you for your co-operation and patience in allowing us to improve our services.


http://www.tm.com.my/about-tm/media-centre...NETWORKWMU.aspx

NOTICE ANNOUNCEMENT

UPGRADING OF TM NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our network infrastructure to a new platform. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.

The migration exercise will take place on 18, 19, 22 & 23 July 2010 between 12.00 am until 6.00 am.

As a result, customers using TM’s Homeline, Internet, Data and Internet Protocol Television (IPTV or HyppTV) services nationwide may experience minor service interruptions during the stipulated period.

Details of the affected services are as detailed below:

SERVICES
POSSIBLE DISRUPTIONS

Telephony - Homeline, Home Prepaid and iTalk
Unable to make telephone calls or experience call disconnection


Internet – Streamyx, UniFi and TM Direct
Difficulties browsing or face intermittent connection to International and Domestic websites


Data - Internet Protocol over Metro-e (IPME)
Service degradation


IPTV - HyppTV and Video on Demand (VoD)
Channel lost and content may not be available for viewing



TM would like to thank you for your patience during this migration period. We would also like to assure you that the services would resume to normal after the stipulated period.

For more information, Homeline and Internet services customers can contact us at 100 or log on to www.tm.com.my. For UniFi services, customers can contact TM UniFi Center at 1-300-88-1221 or email at unifi@tm.com.my. Meanwhile, TM Direct and Data services customers can refer to your Account Manager or contact 1060.

http://www.tm.com.my/about-tm/media-centre...WORK180710.aspx

---

Added on July 26, 2010, 1:06 pmNOTICE ANNOUNCEMENT

UPGRADING OF TM CORE NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our network infrastructure to a new platform. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.

The migration exercise will take place in Klang Valley and Selangor on 27 and 28 July 2010 between 12.00 am until 6.00 am.

As a result, customers using TM’s Homeline, Internet, Data and Internet Protocol Television (IPTV or HyppTV) services in Klang Valley and Selangor may experience minor service interruptions during the stipulated period.

Details of the affected services are as detailed below:

SERVICES
POSSIBLE DISRUPTIONS

Telephony - Homeline, Home Prepaid and iTalk
Unable to make telephone calls or experience call disconnection


Internet – Streamyx, UniFi and TM Direct
Difficulties browsing or face intermittent connection to International and Domestic websites


Data - Internet Protocol over Metro-e (IPME)
Service degradation


IPTV - HyppTV and Video on Demand (VoD)
Channel lost and content may not be available for viewing




TM would like to thank you for your patience during this migration period. We would also like to assure you that the services would resume to normal after the stipulated period.

For more information, Homeline and Internet services customers can contact us at 100 or log on to www.tm.com.my. For UniFi services, customers can contact TM UniFi Center at 1-300-88-1221 or email at unifi@tm.com.my. Meanwhile, TM Direct and Data services customers can refer to your Account Manager or contact 1060.

http://www.tm.com.my/about-tm/media-centre...WORK270710.aspx



This post has been edited by dannychen: Jul 26 2010, 01:06 PM

UPGRADING OF TM CORE NETWORK

http://www.tm.com.my/about-tm/media-centre...WORK270710.aspx

ANNOUNCEMENT

STREAMYX NETWORK UPGRADE

Dear valued customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be upgrading our Streamyx network in the Klang Valley from 28 July to 11 August 2010. As a result, Streamyx customers in the Klang Valley may experience minor service interruptions such as difficulties browsing or face intermittent connection to International and Domestic websites during the upgrading exercise. Rest assured that this network enhancement exercise will enable us to improve our network performance and lift up the overall customer experience.

TM would like to thank you for your patience during this upgrading period. We would also like to assure you that the services would resume to normal after the stipulated period.

For more information, customers can contact us at 100 or log on to www.tm.com.my.

Thank you.

http://www.tm.com.my/about-tm/media-centre...DEJULY2010.aspx

NOTICE ANNOUNCEMENT

UPGRADING OF TM HSBB NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be upgrading our existing High Speed Broadband (HSBB) network to a new platform to facilitate ongoing improvements of our network performance and service quality.

The migration exercise will take place at Bangsar on Thursday, 29 July 2010 between 12.00 am until 6.00 am.

Therefore, all our HSBB triple play services such as High Speed Internet, Video and Voice over Internet Protocol nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the migration period.

TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best network and services.

For more information, customers can contact us at TM UniFi Centre at 1 300 88 1221 or email us at unifi@tm.com.my.

http://www.tm.com.my/about-tm/media-centre...RKJULY2010.aspx

DISRUPTION OF SERVICE OF STREAMYX WEBSITE


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that our Streamyx website (www.streamyx.com.my) is currently experiencing a disruption of service due to server breakdown. As a result, customers are unable to access the website at the moment.

Restoration works are already in progress. TM will make further announcements on the progress of the restoration works. We would like to assure that you would be able to access the website after this period.

TM apologizes for the inconvenience caused. Meanwhile, customers can call TM at 100 and select 'Internet Sercvices' or e-mail us at help@tm.com.my for any enquiries about Streamyx.

Thank you.

http://www.tm.com.my/about-tm/media-centre...MYXWEBSITE.aspx

NOTICE ANNOUNCEMENT

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON AAG & APCN2

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the Asian American Gateway (AAG) and the Asia-Pacific Cable Network 2 (APCN2) submarine cable networks linking Malaysia to the United States (US). The consortiums will be carrying out repair works on site on Sunday, 10 October 2010 and the works are expected to be completed on Saturday, 16 October 2010.

http://www.tm.com.my/about-tm/media-centre...ONAAGAPCN2.aspx

This post has been edited by dannychen: Oct 9 2010, 03:39 PM

http://www.tm.com.my/about-tm/media-centre...ASUBSYSTEM.aspx
http://www.tm.com.my/about-tm/media-centre...ONAAGAPCN2.aspx

it's the 17th, still getting intermittent lag while playing Dirt 2.. i assume the repairs are not done yet?