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TIME TM DOWNTIME/MAINTENANCE ANNOUNCEMENT THREAD, Post it up here

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pengiranijam
post Oct 18 2009, 08:13 PM

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16/10/2009
ANNOUNCEMENT - WEBSTAR & ICARE SERVICE INTERRUPTION

Dear Valued Customers,

TM wishes to inform its customers that it is performing an upgrading exercise on its call centre system from 10.00 p.m. on Friday, 23 October 2009 until 8.00 a.m. on Sunday, 25 October 2009. As a result, this may cause some delay in your complaints restoration.

TM apologies for any inconvenience caused and would to assure you that we are upgrading our services to serve you better.

Thank You.

Refer @ http://www.streamyx.com.my/whats_new/whats...rticle_20091016
Yogi BoY
post Dec 16 2009, 09:20 AM

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There will be a planned maintenance from 12:00am 7th December 2009 until 12am 24th December 2009@Puchong and Subang Jaya.
Customer may experience connection failure during the activity.

AREA:Puchong and Subang Jaya

Added on December 16, 2009, 9:21 am03/12/2009

Dial Up 1515 customer WILL RECEIVE ERROR 691

AREA:KEDAH

Added on December 16, 2009, 9:27 amPlanned maintenance.

16/12/2009
START TIME 17-DEC-09 00:01
END TIME 17-DEC-09 06:00

AFFECTED AREA NORTHERN : PERAK, PENANG

17/12/2009
START TIME 17-DEC-09 00:01
END TIME 17-DEC-09 06:00

AFFECTED AREA : CENTRAL

19/12/2009
START TIME 19-DEC-09 08:00
END TIME 19-DEC-09 14:00


AFFECTED AREA AREA: SARAWAK

This post has been edited by Yogi BoY: Dec 16 2009, 09:27 AM
Yogi BoY
post Dec 17 2009, 07:58 AM

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Information
Customer at certain area of Klang Valley will facing Service interuption

Approx : XXK custs affected

Area :Certain area of Klang Valley
STREAMYX Customer Connection Failure

BlackThyra87
post Dec 31 2009, 07:26 AM

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UPGRADING OF TM CORE NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our existing global network to a new platform to facilitate ongoing improvements of our network performance and service quality. The migration will allow TM to provide a more integrated service proposition to support a larger ecosystem of applications.

The migration exercise will take place on 9, 13, 16, 20, 23 and 30 January 2009 between 12.00 am until 6.00 am.

Therefore, all our Internet and Voice over Internet Protocol (VoIP) services such as Streamyx, iTalk and Home Prepaid customers nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in next- generation network (NGN) services.

For more information, customers can contact us at 100 or log on to www.tm.com.my.

*******

Source: http://www.tm.com.my/Pop%20Up/Announcement...re-Network.html

This post has been edited by BlackThyra87: Dec 31 2009, 07:27 AM
Yogi BoY
post Dec 31 2009, 07:31 AM

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AREA: CENTRAL / LOC: KERAMAT
Custs Affected: 300 STREAMYX Customer Connection Failure
oOB206
post Jan 5 2010, 04:45 PM

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QUOTE(BlackThyra87 @ Dec 31 2009, 07:26 AM)
UPGRADING OF TM CORE NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our existing global network to a new platform to facilitate ongoing improvements of our network performance and service quality. The migration will allow TM to provide a more integrated service proposition to support a larger ecosystem of applications.

The migration exercise will take place on 9, 13, 16, 20, 23 and 30 January 2009 between 12.00 am until 6.00 am.

Therefore, all our Internet and Voice over Internet Protocol (VoIP) services such as Streamyx, iTalk and Home Prepaid customers nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in next- generation network (NGN) services.

For more information, customers can contact us at 100 or log on to www.tm.com.my.

*******

Source: http://www.tm.com.my/Pop%20Up/Announcement...re-Network.html
*
notice the date is jan 2009, a year ago.
andrew9292
post Jan 7 2010, 02:34 PM

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Updated Version. They had a typo error i guess.

QUOTE
NOTICE ANNOUNCEMENT
UPGRADING OF TM CORE NETWORK


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our existing global network to a new platform to facilitate ongoing improvements of our network performance and service quality. The migration will allow TM to provide a more integrated service proposition to support a larger ecosystem of applications.

The migration exercise will take place on 9, 13, 16, 20 and 23 January 2010 between 12.00 am until 6.00 am.

Therefore, all our Internet and Voice over Internet Protocol (VoIP) services such as Streamyx, iTalk and Home Prepaid customers nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in next- generation network (NGN) services.

For more information, customers can contact us at 100 or log on to www.tm.com.my


http://www.tm.com.my/Pop%20Up/Announcement...re-Network.html

This post has been edited by andrew9292: Jan 7 2010, 02:34 PM
Suk
post Jan 9 2010, 01:20 AM

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QUOTE
Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we will be migrating our existing global network to a new platform to facilitate ongoing improvements of our network performance and service quality. The migration will allow TM to provide a more integrated service proposition to support a larger ecosystem of applications.

The migration exercise will take place on 9, 13, 16, 20 and 23 January 2010 between 12.00 am until 6.00 am.

Therefore, all our Internet and Voice over Internet Protocol (VoIP) services such as Streamyx, iTalk and Home Prepaid customers nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in next- generation network (NGN) services.

For more information, customers can contact us at 100 or log on to www.tm.com.my

Click here for Bahasa Malaysia version


http://www.tm.com.my/Pop%20Up/Announcement...re-Network.html

QUOTE
KUALA LUMPUR, 1 JULY 2009 -- Following the successful roll out of its latest network core upgrade, next-generation services would be offered to Malaysians, according to communications provider Telekom Malaysia ™.

"Customers will now benefit from the convenience and simplicity of having a common platform that can deliver a multitude of services, including the current available voice, Internet and data services such as TM Homeline, Streamyx, Metro-e, TM Direct, and Voice over Internet Protocol (VoIP)," said TM group chief executive officer Dato' Zamzamzairani. "The new IP (Internet protocol) core network also enhances interconnection between domestic and international networks, global application service providers, external applications, and between enterprises."

Zamzamzairani said the network migration was implemented in several phases and began with the Internet services. “As part of its network evolution plan, TM has successfully migrated its existing core network onto the latest network infrastructure in order to enable the company to build the transformation path towards next-generation networks and service delivery capabilities in the converging communications world.”

Future-proof platform

“The new core network provides a future-proof platform for TM to deliver a more integrated service proposition,” said Zamzamzairani. “It is capable of supporting large ecosystem of applications and more sophisticated voice, Internet and data services.”

“The convergence of multiple, parallel networks onto a single IP-based infrastructure will enable TM to provide multi class of service (CoS) capable of delivering end-to-end quality of service (QoS) and secure functionalities required to deliver innovative, value-added services to its customers,” he said.

"Our network strategy is always at the forefront of our business plans,” said Zamzamzairani. “Apart from this migration, we shall continue to look for ways to improve not only our network technologies but also to enhance our product mix and customer service capabilities. These continuous infrastructure investments are aimed at making us more competitive in the services that we offer across enterprise and consumer segments going forward.”

“This network migration is one of the key network development and investment projects for TM this year,” he said. “The deployment of this new core network is an important milestone in the history of communications industry as it marks a crucial step for TM in migrating its core network on an all-IP infrastructure.”

“In addition, the new IP core infrastructure will also set the foundation for TM to offer our high-speed broadband services in addition to the switched and access networks such as fibre-to-the-home (FTTH),” said Zamzamzairani. “This technology shift to the new core backbone will enable TM to leverage the increased functionality, customisation via the enhanced capabilities; reliability and scalability required for us to offer any-play services.”


This post has been edited by Suk: Jan 9 2010, 01:25 AM
MX510
post Jan 31 2010, 07:14 PM

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ANNOUNCEMENT ON INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

During the restoration process, traffic to Northern America and Hong Kong may experience minor degradation while traffic to other countries is not affected. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.


http://www.tm.com.my/about-tm/media-centre...DISRUPTION.aspx

Added on February 2, 2010, 11:26 amNOTICE ANNOUNCEMENT 
 
STATEMENT FROM TM ON SERVICES DISRUPTION
 
 
 
Telekom Malaysia Berhad ™ wishes to inform its customers at Bayan Baru in Penang that its services at the area have been disrupted since Friday, 29 January 2010 due to a cable breakdown at the area.  

Residents using TM’s voice, Internet and data services, such as Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL in Bayan Point, Jalan Mahsuri, Taman Melati, Jalan Tun Dr. Awang, Jalan Kampung Jawa, Jalan Bahagia Kampung Jawa, Jalan Sultan Azlan Shah, Persiaran Pantai Jerejak, Taman Lip Sin and Sungai Nibong may have been experiencing some service disruptions.  

However, we wish to inform our customers that the restoration works are in progress and it is expected to be completed on 2 February 2010. TM will make further announcements on the progress of the restoration works. 

Meanwhile, to alleviate the problem, some of the traffic has been rerouted to alternate routes to ease the situation. 

TM apologizes for any inconveniences caused by this disruption, whilst at the same time, we would like to wishes to assure customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.  

Customers can call TM at 100 or e-mail us at help@tm.com.my to report any service-related problems.

This post has been edited by MX510: Feb 2 2010, 11:26 AM
Suk
post Feb 4 2010, 05:31 AM

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NOTICE ANNOUNCEMENT

RESTORATION OF INTERNET SERVICES IN BAYAN BARU, PENANG


Telekom Malaysia Berhad ™ is pleased to inform its customers at Bayan Baru in Penang that the restoration works on cable breakdown which occurred on Friday, 29 January 2010 have now been fully completed.

TM has already restored its voice, Internet and data services, such as Telephony, Leased Circuit, Data IPVPN, Metro-E, TM Direct and Streamyx/DSL. The services have resumed normal operation since 5.00pm on Tuesday, 2 February 2010. Therefore, all all affected customers in Bayan Point, Jalan Mahsuri, Taman Melati, Jalan Tun Dr. Awang, Jalan Kampung Jawa, Jalan Bahagia Kampung Jawa, Jalan Sultan Azlan Shah, Persiaran Pantai Jerejak, Taman Lip Sin and Sungai Nibong are now able to utilize all TM services.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 or e-mail us at help@tm.com.my for any service related problems.
pengiranijam
post Feb 13 2010, 01:20 AM

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08 February 2010 - INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ is pleased to inform its customers that the restoration works on the Asian American Gateway (AAG) submarine cable network at Lantau in China have now been fully completed.

TM has already recovered 100% bandwidth capacity for its Internet traffic to the U.S to-date. TM Internet and IP services as well as other critical business applications linked to the US have resumed normal operations since Monday, 8 February 2010. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Refer @ http://www.tm.com.my/about-tm/media-centre...n-08022010.aspx
cybpsych
post Mar 8 2010, 05:22 PM

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QUOTE
Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected multiple cable faults on the Asia Pacific Cable Network (APCN), Asia Pacific Cable Network 2 (APCN2), China – US Cable Network (CUCN), Southeast Asia-Middle East-Western Europe 3 (SMW3) undersea cable network due to the recent earthquake in Taiwan. 

However, the cable faults have not affected TM’s services thus far. The Company wishes to assure its customers that it will keep monitoring the network to make sure that customers enjoy uninterrupted Internet and telephony services. 

TM would like to advise customers who experience any service disruption to call TM Contact Centre at 100 or e-mail us at help@tm.com.my.

http://www.tm.com.my/about-tm/media-centre...rupt032010.aspx
xanavi
post Mar 20 2010, 04:44 PM

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hi, wats up all, im from sabah, recently streamyx is sucking up pure bad, here's the ping, any1 from sabah/sarawak can share their ping too?

Pinging streamyx.com [202.71.97.35] with 32 bytes of data:

Reply from 202.71.97.35: bytes=32 time=742ms TTL=51
Reply from 202.71.97.35: bytes=32 time=740ms TTL=49
Reply from 202.71.97.35: bytes=32 time=42ms TTL=51
Reply from 202.71.97.35: bytes=32 time=747ms TTL=51
Reply from 202.71.97.35: bytes=32 time=743ms TTL=49
Reply from 202.71.97.35: bytes=32 time=750ms TTL=51
Reply from 202.71.97.35: bytes=32 time=634ms TTL=50
Reply from 202.71.97.35: bytes=32 time=645ms TTL=50
Reply from 202.71.97.35: bytes=32 time=754ms TTL=49
Reply from 202.71.97.35: bytes=32 time=739ms TTL=49
Reply from 202.71.97.35: bytes=32 time=753ms TTL=51
Reply from 202.71.97.35: bytes=32 time=43ms TTL=51
Reply from 202.71.97.35: bytes=32 time=753ms TTL=49
Reply from 202.71.97.35: bytes=32 time=757ms TTL=49
Reply from 202.71.97.35: bytes=32 time=625ms TTL=50
Reply from 202.71.97.35: bytes=32 time=742ms TTL=49
Reply from 202.71.97.35: bytes=32 time=744ms TTL=51
kencjl
post Mar 20 2010, 08:17 PM

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QUOTE(xanavi @ Mar 20 2010, 04:44 PM)
hi, wats up all, im from sabah, recently streamyx is sucking up pure bad, here's the ping, any1 from sabah/sarawak can share their ping too?

Pinging streamyx.com [202.71.97.35] with 32 bytes of data:

Reply from 202.71.97.35: bytes=32 time=742ms TTL=51
Reply from 202.71.97.35: bytes=32 time=740ms TTL=49
Reply from 202.71.97.35: bytes=32 time=42ms TTL=51
Reply from 202.71.97.35: bytes=32 time=747ms TTL=51
Reply from 202.71.97.35: bytes=32 time=743ms TTL=49
Reply from 202.71.97.35: bytes=32 time=750ms TTL=51
Reply from 202.71.97.35: bytes=32 time=634ms TTL=50
Reply from 202.71.97.35: bytes=32 time=645ms TTL=50
Reply from 202.71.97.35: bytes=32 time=754ms TTL=49
Reply from 202.71.97.35: bytes=32 time=739ms TTL=49
Reply from 202.71.97.35: bytes=32 time=753ms TTL=51
Reply from 202.71.97.35: bytes=32 time=43ms TTL=51
Reply from 202.71.97.35: bytes=32 time=753ms TTL=49
Reply from 202.71.97.35: bytes=32 time=757ms TTL=49
Reply from 202.71.97.35: bytes=32 time=625ms TTL=50
Reply from 202.71.97.35: bytes=32 time=742ms TTL=49
Reply from 202.71.97.35: bytes=32 time=744ms TTL=51
*
Xanavi, u can go to the thread below:
http://forum.lowyat.net/index.php?showtopic=1362530

*Edit: lol... just realized you were TS smile.gif

This post has been edited by kencjl: Mar 20 2010, 08:20 PM
zzc
post Mar 27 2010, 10:27 PM

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Slow browsing to all US site - since 25-03-2010, 65-68% capacity loss on cables to US.

This post has been edited by zzc: Mar 27 2010, 11:25 PM
VeeJay
post Mar 31 2010, 10:26 AM

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Yesterday, late afternoon, from 4pm onwards till midnight the connection was very very slow and some time outs as well. flex.gif
pengiranijam
post Apr 7 2010, 01:04 PM

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29/03/2010 - UPGRADING OF TM WEB FILTERING SERVICE XFILTER ESCAN (INCLUDING INTERNET SECURITY PREMIUM PACKAGE) AND XFILTER ISHIELD TO ISHIELD PLUS

Dear Valued Customers,

To ensure our customers are getting the best from our service, Telekom Malaysia Berhad ™ is pleased to inform that your current web filtering services, Xfilter eScan including Internet Security Premium Package, and Xfilter iShield will be upgraded to a more enhanced filtering technology via iShield™ Plus.

Meanwhile, the offering of Xfilter eScan, including Internet Security Premium Package, and Xfilter iShield will be temporarily suspended until the implementation of iShield Plus is completed. The new service will be made available to all TM customers by 16 April 2010.

Read More.

Refer @ http://www.streamyx.com/whats_new/whats_ne...rticle_20100329
pengiranijam
post Apr 7 2010, 09:20 PM

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07/04/2010 - STREAMYX TROUBLESHOOTING GUIDE CD AND STREAMYX CONNECTION HELPER

Dear Valued Customers,

Are you having problem with your Streamyx connection and don’t know what causes it? Don’t worry, TM has introduced Streamyx Troubleshooting Guide CD to enable you to troubleshoot and fix your connection problem instantly to continue enjoying smooth and stable Streamyx connectivity.

The Streamyx Trouble Shooting Guide CD provides you with step-by-step guide on how to check, troubleshoot and verify the connection problem at your own convenience. The CD will also provide you with useful information, tips and FAQ on connection problem. So, you can save your time from calling TM Call Centre and resolve your connection problem promptly.

Read me.

Refer @ http://www.streamyx.com.my/whats_new/whats...rticle_20100407
pengiranijam
post Apr 8 2010, 01:33 AM

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31 March 2010 - CUSTOMER SERVICE SUPPORT SYSTEM UPGRADING

Dear valued customer,

TM wishes to inform its customers that it is performing a nationwide upgrading exercise of its customer service support systems in phases starting from March 2010.

The initial phase of the migration exercise will be conducted from Friday, 2 April 2010 at 5.00 pm until Monday, 5 April 2010 at 8.00 am covering areas in the Klang Valley namely Wangsa Maju, Selat Klang Utara and Sungai Long.

As a result, customers applying for new and related services in the areas mentioned above will experience some interruption in customer support services during the stipulated period.

TM apologizes for any inconvenience caused whilst at the same time, we would like to assure you that we are upgrading our system to enable us to provide you with better services.

We would like to thank you for your patience in allowing us to improve our services.

For further enquiries please contact us on 100.

Thank you.

Refer @ http://www.tm.com.my/about-tm/media-centre...MUPGRADING.aspx
pengiranijam
post Apr 8 2010, 01:35 AM

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05 April 2010 - UPGRADING OF TM NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that the Company will be upgrading its existing Public Switch Telephone Network (PSTN) platform to a Next Generation Network (NGN) platform in order to facilitate the ongoing improvements to our network performance and service quality. The upgrading will enable the network to support more advanced products and services in the future. Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

The first upgrading exercise will take place at TM’s Wangsa Maju exchange area on 10 April 2010.

The schedule for the upgrading exercise is depicted below:
user posted image

During this upgrading exercise, customers residing in the respective areas may experience minor service interruptions for a maximum of 15 minutes. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during this period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in Next Generation Network (NGN) services.

For more information, please contact us at 100.

Refer @ http://www.tm.com.my/about-tm/media-centre...NMIGRATION.aspx
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