It's the 20th October now and the line is still quite spotty. Delayed?

Wonderign the same thing as I couldn't find a piece of news anywhere stating problems but there had been numerous people having issues like us still

SENAI (JH), Major B/Down Senai,
Area: Certain Area of JOHOR - (SENAI)
AFFECTED: 899 users

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Added on October 21, 2010, 4:31 pmKes kecurian Tie Cable dimana melibatkan Blok L/M/K/A/E/J.
Ini adalah dibwh tanggugjawab DBKL unt menggantikan semula cable yg hilang.


This post has been edited by Yogi BoY: Oct 21 2010, 04:31 PM

ping so high macam ada orang curi my line, can i request for bill refund from tmnut?

It's over 16th October and tmnut yet to fixed the spikey connection issue for international links? damnit *#@!

Yea guys.... repairs usually takes longer than expected. we just have to deal with it.... lol

been playing WoW with spiky connection as well...now i know why

24th October,is the line fixed?Im getting dc every 20-30 minute.

Yea same, My WoW latency been riding a rollercoaster, but when it has request time outs WoW is really almost unplayable with the lag. I used to play on dreadmaul too.

- tinklepuff

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Added on October 29, 2010, 8:27 amFREQUENTLY ASKED QUESTIONS (FAQ)
iCARE PRIME DEPLOYMENT
29 OCTOBER – 1 NOVEMBER 2010
FOR EXTERNAL COMMUNICATION (TM CUSTOMERS)


SUMMARY OF KEY MESSAGES:

• TM is currently conducting an upgrading exercise to our customer service support system in phases throughout Malaysia from 25 October 2010 onwards.
• Affected areas include Melaka, Puchong, Selat Klang Utara and Sungai Long in Selangor; and Wangsa Maju in Kuala Lumpur
• There will be a delay in processing new applications and service upgrade requests for customers in the affected areas. However, we will continue to accept customer applications, which will be processed as soon as the upgrading activity is completed.
• Please be informed that TM’s existing services will not be interrupted while the upgrading of our customer service support system is underway. All Unifi applications and services are also not affected.


Q&A ON CUSTOMER SUPPORT SYSTEM

1 WHAT IS TM ACTUALLY UPGRADING AND HOW DOES IT AFFECT ME?


TM is upgrading its Customer Support Service System. The first phase of the upgrading exercise will take place this weekend, from Friday, 29 October 2010 at 5 pm until Monday, 1 November 2010 at 8 am.

Due to this ongoing exercise, we are unable to process all service requests including:
• New applications, upgrades, downgrades and terminations for residential and business
telephony and broadband services
• Change of service numbers and addresses
• Transfers of ownership
• Relocation of services

However, TM’s existing services will not be disrupted during this time. All Unifi applications and services are also not affected.

2 I HAVE RECEIVED A LETTER FROM TM REGARDING CUSTOMER SERVICE SUPPORT SYSTEM UPGRADING. CAN YOU EXPLAIN TO ME THE CONTENT OF THE LETTER?

The letter is to inform TM business customers in the affected areas, that there will be an upgrading exercise for our customer service support system which will affect certain applications such as service application and installation. However, existing customers with current services will not be affected.(See also Q1)

3 WHY IS TM CONDUCTING CUSTOMER SUPPORT SERVICE SYSTEM UPGRADING?

This upgrading exercise is necessary to enable us to serve our customers better and improve on our service delivery in the future.

APPLICATION & RELOCATION REQUESTS
4 WHY CAN’T MY PHONE APPLICATION BE PROCESSED TODAY?

With the upgrading exercise, all new service applications for customers in the affected areas will only be processed after the activities are completed. Our installation centre will call you to fix an appointment date for service installation

5 HOW LONG WILL IT TAKE TO PROCESS THE APPLICATIONS AFFECTED? HOW LONG A DELAY SHOULD I EXPECT?

Due to this exercise, we expect the processing of requests to be delayed by three to five days.

Thereafter, existing expected timelines for provisioning will remain.




6 CAN I APPLY FOR A TELEPHONE LINE FOR MY COMPANY BRANCH WITHIN THE AFFECTED AREAS AT ANOTHER TMPOINT?

Yes you can. Service application can be made at any TMpoint nationwide. However, with the ongoing upgrading exercise, all new service applications will only be processed after the activities are completed. Our installation centre will call you to fix an appointment date for service installation.

7 CAN YOU CHECK IF I CAN APPLY FOR STREAMYX/BROADBAND AT MY AREA?

Yes, our system is able to check the Streamyx/broadband availability at your area. You can do so at www.tm.com.my or contact 100 (for fixed line or Celcom users) or 1 300 888 123 (for other mobile users) by giving us your telephone number for us to check.




8 DO I HAVE TO COME TO TMPOINT TWICE TO APPLY FOR TELEPHONE AND STREAMYX/BROADBAND?

No, the system upgrading allows us to process both the telephone and Streamyx/Broadband services applications concurrently.

9 SO I SHOULD SUBMIT MY APPLICATION ON THE 1ST OF NOVEMBER INSTEAD?

You can submit your application at any time at any TMpoint outlet during the upgrading period. The applications will be processed manually until the activities at the affected areas are completed.

10 WHY IS MY SERVICE RELOCATION / TERMINATION REQUEST TAKING SO LONG?

With the upgrading exercise, all pending applications will only be processed after the completion of upgrading activities. Our installation centre will contact you to fix an appointment date for your service relocation.

PROCESSING & INSTALLATION TIMELINE
11 WHEN CAN MY TELEPHONE LINE/STREAMYX/BROADBAND SERVICE BE INSTALLED?

During the upgrading exercise, application processing will take slightly longer than usual. New service applications will be processed and installed after the completion of the upgrading exercise. This may affect your service installation timeline. Our installation centre will call you to fix an appointment date for service installation.

12 WHAT IF I DO NOT GET ANY CALLS FROM THE INSTALLATION CENTRE?

Please call 100 (for fixed line or Celcom users) or 1 300 888 123 (for other mobile users) to enquire about the status of your service installation. Our customer service representatives will be able to update you on the status of your application.


OTHERS
13 ONCE YOUR SYSTEM IS UPGRADED, WILL YOUR SERVICE CHARGES BE INCREASED?

No, there will be no changes in the service terms and pricing policy following the completion of the system’s upgrading exercise. Customers will continue to enjoy their current rental rate/service charges.

14 CAN I USE THE TELEPHONE/INTERNET SERVICE DURING THE CUSTOMER SERVICE SUPPORT SYSTEM UPGRADE?

Yes. The customer service support system upgrade at TM premises will only affect transactions such as new service application and installation. Existing customers with current services will not be affected.

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Added on October 29, 2010, 11:16 amSo hopefully all is fix after 1st November

This post has been edited by babycookie: Oct 29 2010, 11:16 AM

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU). The consortium will be carrying out repair works on site on Friday, 29 October 2010 and the works are expected to be completed on Tuesday, 2 November 2010.

During the restoration process, there may be some interruption to traffic to the Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks.

Customers using Internet, data and telephony services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at help@tm.com.my for any Internet related problems.

source:

This post has been edited by andrew9292: Oct 29 2010, 01:34 PM

me 2 morning pretty good, after 630pm al f*** up turn lagging and i need to restart modem again...

Sigh cable problem again

NO WONDER

Serious la wei, I dont see singaporeans complaining when playing wow. Only Malaysians.

But Im in US servers, lag like siao.. Don't think its just Europe its effecting..

Cable maintenance is just an excuse. Most likely their own internal fukups.

is the issue affecting all tm service, both streamyx and unifi??

ANNOUNCEMENT

UPDATE - INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4


Referring to our earlier website announcement on the repair works on cable faults detected on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU) on Friday, 29 October 2010, Telekom Malaysia Berhad ™ wishes to announce that there has been a delay in the restoration of Internet services due to technical problems at the repairing stages.
Due to the delay, full recovery of the affected services is now expected to be on Thursday, 4 November 2010.

Hence, during the restoration process, there may be some interruption to traffic to the Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks.

Customers using Internet, data and telephony services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will continue to provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruptionand would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at help@tm.com.my for any Internet related problems.

source

no wonder why my line is still dead

The supposed "fully functional" date (4th November) is the worst yet. What ARE they doing?

ANNOUNCEMENT

UPDATE - INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4


Telekom Malaysia Berhad ™ wishes to announce that there has been a delay in the restoration of cable faults detected on the South East Asia Middle East Western Europe (SMW4) submarine cable networks linking Malaysia to Europe (EU) due to some unexpected problem encountered by the cable ship and local sea authority.

Due to this, full recovery of the affected services is now expected to be on Monday, 8 November 2010.

Hence, during the restoration process, network traffic to Europe, Pakistan, India, Bangladesh and Thailand carried through the cable networks may be interrupted.

Customers using Internet, data and telephony services nationwide may continue to experience some degree of service degradation such as slower browsing and higher latency while accessing international websites hosted in Europe. Customers using TM International Direct Dial (IDD) and Toll Free telephony services, Virtual Private Network (VPN) and other critical business applications linked to the Europe, Pakistan, India, Bangladesh and Thailand may experience some level of service degradation.

TM will continue to provide necessary updates on the progress of the restoration works.

We apologize for any inconveniences caused by this disruption and would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at help@tm.com.my for any Internet related problems.

source