malacca here i am getting 200++ ping on afternoon zz

ANNOUNCEMENT

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4

Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the South East Asia Middle East Western Europe (SMW4) submarine cable network linking Malaysia to Europe (EU). The consortium will be carrying out repair works on site on Sunday, 13 February 2011 and the works are expected to be completed on Thursday, 17 February 2011.

TM has taken pro-active steps to minimize service degradation by diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet, data and telephony services nationwide may experience some degree of service degradation during the restoration process.

Internet users may experience slow browsing and high latency while accessing international websites hosted in the Europe, United States and North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe, the United States and North Asia may also experience some level of service degradation. Meanwhile, for telephony customers using TM International Direct Dial (IDD) and Toll Free telephony services, a mitigation plan has been implemented to eliminate the impact of congestion.

TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

source

Damn cables made of glass or cloth!!!!

SERVICE INTERRUPTION IN THE KLANG VALLEY AND SELANGOR



Telekom Malaysia Berhad ™ would like to inform our customers in the Klang Valley and Selangor that we are currently experiencing technical difficulties with our equipment in Cyberjaya since 8.40 a.m. today.

We regret to inform our customers in Klang Valley and some parts of Selangor that due to the disruption, certain customers using TM’s Streamyx/DSL in the affected areas may be experiencing some service disruptions.

Rest assured that TM is exerting all efforts to restore the services as soon as possible. Repair works which are currently underway are estimated to be completed by 3.00 p.m. today.

We will continue to provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconvenience caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can e-mail us at help@tm.com.my for Fixed Line and Streamyx customers or unifi@tm.com.my for UniFi customers for any service related problems.

http://www.tm.com.my/about-tm/media-centre...OR12022011.aspx

Already 11.55pm, still problem. WTF effort they are putting on restoring.

untill now still not fix...........wtf ....alway have problem

---

Added on February 13, 2011, 1:44 pmjust now call to streamyx .....from the voice recorder hear that cable problem to europe country ...estimated restore on 17th ......~~~`lol

This post has been edited by plsharevme: Feb 13 2011, 01:44 PM

Can't connect to PPP server since Saturday morning.

Equine Park, Seri Kembangan. Oddly enough, some parts of this area has internet, and some don't.

TM technician: /carries a mug of hot coffee to his office
/spills coffee on server
TM technician: oh shi~



This post has been edited by gaeria84: Feb 13 2011, 08:33 PM

ANNOUNCEMENT

RESTORATION OF TM SERVICES


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform its customers that the restoration works on the faulty equipment in Cyberjaya which disrupted our Internet and Data services in the Klang Valley and some parts of Selangor earlier today has now been completed.

TM Internet and Data services have resumed normal operations since 4.40 p.m. today and we are currently monitoring the situation to ensure customers continue to enjoy uninterrupted service.

We wish to thank customers for your understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for Streamyx customer or unifi@tm.com.my for UniFi customers.

Thank you.

Telekom Malaysia Berhad

source

Lies! I still cannot access my internet lol

EDIT: TM called me and said that some server cable broke

This post has been edited by gaeria84: Feb 14 2011, 04:32 PM

ANNOUNCEMENT

UPGRADING OF TM NETWORK


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers that we are currently in the process of upgrading our network IP Contact Center (IPCC) – Single Number Access (100) to an Internet Protocol-based Next Generation Network (NGN) platform in order to facilitate the ongoing improvements to our performance and service quality. With this new network, TM will be in a position to service your needs faster and more efficiently.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise. The upgrading exercise will be carried out on 17 February 2011 and 2 March 2011.

Shown below is the upgrading schedule:

Upgrading platform

Phases

Service Affected

Upgrading Date & Time

IP Contact Center (IPCC)

Phase 1

Single Number Access
(100)

17 February 2011
12.00am – 02.00am

Phase 2

Single Number Access
(100)

2 March 2011
12.00am – 02.00am


During this upgrading exercise, customers may experience minor service interruptions. We would like to assure our customers that the service would resume to normal after the stipulated period.
TM apologizes for any inconvenience caused by the disruption that may occur and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

Meanwhile, customers can e-mail us at help@tm.com.my for any further enquiries.

____________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN RANGKAIAN TM


Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada para pelanggan bahawa kami sedang dalam proses menaik taraf rangkaian IP Contact Center (IPCC) – Single Number Access (100) kepada platform Next Generation Network (NGN) yang baru iaitu berasaskan Protokol Internet (IP) bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami. Dengan rangkaian baru ini, TM akan berupaya menyediakan perkhidmatan kepada anda dengan lebih pantas dan efisien.

Kami ingin memaklumkan bahawa tiada sebarang perubahan dalam terma dan syarat perkhidmatan serta polisi harga berikutan aktiviti naik taraf ini. Aktiviti naik taraf ini akan dijalankan pada 17 Februari 2011 dan 2 Mac 2011.

Jadual di bawah menunjukkan aktiviti penaiktarafan tersebut:

Platform Dinaik Taraf

Fasa

Perkhidmatan Terlibat

Tarikh & Masa Naik Taraf

IP Contact Center (IPCC)

Fasa 1

Single Number Access
(100)

17 Februari 2011
12.00 tengah malam – 02.00 pagi

Fasa 2

Single Number Access
(100)

2 Mac 2011
12.00 tengah malam – 02.00 pagi

Sehubungan itu, para pelanggan mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

Sementara itu, TM ingin memohon maaf di atas kesultan yang dihadapi berikutan gangguan yang mungkin timbul akibat aktiviti ini. Namun, kami ingin memberi jaminan bahawa aktiviti naik taraf ini perlu dilakukan bagi membolehkan kami mempertingkatkan tahap mutu perkhidmatan kepada pelanggan.

Terima kasih atas kerjasama dan kesabaran anda semasa aktiviti penaiktarafan ini.

Sementara itu, pelanggan boleh menghantar e-mel kepada help@tm.com.my untuk sebarang maklumat lanjut.

source

NOTICE ANNOUNCEMENT

TM HYPPTV PLATFORM SOFTWARE UPDATE


Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be performing software update of our TM HyppTV platform on Tuesday, 15 January 2011, between 1:00 am until 3:00 am. This exercise will enable us to provide UniFi customers with further enhanced service and security features.

In order for these updates to be activated, customers will have to power off – power on their set top box.

TM apologizes for any inconvenience that may occur from this exercise and would like to assure you that the software update exercise is necessary to facilitate our ongoing improvements to the service performance and quality.

Should you require any further assistance, please do not hesitate to email us at unifi@tm.com.my.

Thank you.

___________________________________________________________________________________________________

NOTIS PENGUMUMAN


KEMASKINI PERISIAN PLATFORM HYPPTV TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada para pelanggan UniFi bahawa kami akan mengemaskini perisian platform HyppTV pada hari Selasa, 15 Februari 2011 bermula jam 1:00 pagi hingga 3:00 pagi. Perlaksanaan ini akan membolehkan kami meningkatkan perkhidmatan dan ciri-ciri keselamatan yang lebih baik kepada para pelanggan UniFi.

Kami ingin menasihatkan pelanggan agar memati dan menghidupkan semula Set To Box (STB) berwarna perak untuk mengaktifkan perisian terkini tersebut.

TM ingin memohon maaf atas segala kesulitan yang mungkin timbul berikutan aktiviti tersebut. Kami ingin memberi jaminan bahawa aktiviti tampalan perisian ini perlu dilakukan bagi membolehkan kami mempertingkatkan tahap mutu perkhidmatan kepada pelanggan.

Untuk maklumat lanjut, sila hantarkan email kepada unifi@tm.com.my.

Terima kasih.

source

Affecting the whole Malaysia or what?

I keep seeing Klang and some places around...
Anyone in Penang facing the prob?

I freaking hate it....2mbps that never go beyond 1.7mbps, now only 300kbps.

yesterday nite is fast....now slow again....i think the cable still in the progress...

I hope this is why my internet suddenly went super slow until I can't even load anything except my Gmail and occasionally lowyat forum. I'm hoping it's not my computer's problem or what. Already ran Kaspersky and nothing wrong.

COMPLETION OF REPAIR WORKS ON SMW4 CABLE SYSTEM

ANNOUNCEMENT

INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON APCN2


Telekom Malaysia Berhad ™ wishes to announce that its consortium members have detected cable faults on the Asia-Pacific Cable Network 2 (APCN2) submarine cable network linking Malaysia and North Asia. The consortium will be carrying out repair works on site on Thursday, 17 February 2011 and the works are expected to be completed on Monday, 21 February 2011.

TM has taken pro-active steps to minimize service degradation by diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet nationwide may experience some degree of service degradation during the restoration process.

Internet users may experience slow browsing and high latency while accessing international websites hosted in North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to North Asia may also experience some level of service degradation.

TM shall provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.

TM wishes to thank its customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

source

http://www.tm.com.my/about-tm/media-centre...A26FEB2011.aspx

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers in Benta, Pahang that we will be upgrading our network in the area to an Internet Protocol-based Next Generation Network (NGN) platform on Saturday, 26 February 2011 in order to facilitate the ongoing improvements to our performance and service quality. With this new network, TM will be in a position to service your needs faster and introduce new services that will increase the convenience and flexibility of the fixed line.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

Please see below for the upgrading schedule:

Location

Service Affected

Service Numbers

Upgrading Date & Time

Benta, Pahang


Homeline / Businessline / Streamyx


From 09-3230 1XX to 09-3230 5XX

From 09-3238 XXX to 09-3239 XXX


26 February 2011

12.00am – 02.00am

ISDN BRI

From 09-3153 0XX

During this upgrading exercise, our Streamyx, TM Homeline, TM Businessline and ISDN BRI customers residing in the area may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

For more information, please contact your respective Account Manager or e-mail us at help@tm.com.my.

does that mean unifi services are affected as well?? all over malaysia?


coz i do experiencing some slow browsing, streaming youtube and high pings..using unifi btw

This post has been edited by jasonbourne222: Feb 23 2011, 11:40 PM

Anyone in KK Sabah still facing shitty slow connection

Butterworth pg here. Streamyx 4mbps no signal since yesterday nite.
Few hours ago ive rung up 100, "ur connection will be restored 2 days later, tq"
WTF??!

ANNOUNCEMENT

UPGRADING OF TM HSBB NETWORK

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be upgrading our High Speed Broadband (HSBB) network to a new platform to facilitate ongoing improvements of our network performance and service quality.

Please see below for the upgrading schedule:

No.

Location

Date

Time

1

Damansara and Duta

25 February 2011





12.00 am – 6.00 am

2

Sungai Long, Cheras

3 March 2011

3

Selayang Baru and Keramat

10 March 2011

4

Batu, Setapak

17 March 2011

5

Sungai Buloh and Wangsa Maju

24 March 2011

6

Bukit Bintang and Taman Midah in Cheras

31 March 2011

During this upgrading exercise, TM UniFi customers may experience minor service interruption with our UniFi triple play services namely High Speed Internet, Video and Voice over Internet Protocol. We would like to assure our customers that the services would resume to normal after the migration period.

TM apologizes for any inconvenience that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

Should you require any further assistance, please do not hesitate to email us at unifi@tm.com.my.

_____________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN RANGKAIAN HSBB TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada para pelanggan UniFi kami bahawa kami akan menaik taraf rangkaian Jalur Lebar Berkelajuan Tinggi (HSBB) kepada platform yang baru bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami.

Sila rujuk jadual di bawah untuk aktiviti penaiktarafan tersebut:

No.

Tempat

Tarikh

Masa

1

Damansara and Duta

25 Februari 2011






12.00 tengah malam – 6.00 pagi

2

Sungai Long, Cheras

3 Mac 2011

3

Selayang Baru dan Keramat

10 Mac 2011

4

Batu, Setapak

17 Mac 2011

5

Sungai Buloh dan Wangsa Maju

24 Mac 2011

6

Bukit Bintang dan Taman Midah di Cheras

31 Mac 2011

Sehubungan itu, perkhidmatan tiga serangkai UniFi kami iaitu Internet Berkelajuan Tinggi, Video dan Suara Menerusi Protokol Internet mungkin akan mengalami sedikit gangguan semasa proses naik taraf tersebut dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM memohon maaf atas segala kesulitan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dijalankan bagi membolehkan kami mempertingkatkan tahap mutu perkhidmatan kepada pelanggan.

Kami ingin mengucapkan terima kasih di atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Untuk maklumat lanjut, sila hantarkan emel ke unifi@tm.com.my.

source