Cyberjaya, cannot connect to Streamyx since 8pm 26th Feb. ADSL signal got light but no PADI response.

USJ, cant connect to streamyx since an hour ago.

ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers in Bidor, Perak that we will be upgrading our network in the area to an Internet Protocol-based Next Generation Network (NGN) platform on Saturday, 5 March 2011 in order to facilitate the ongoing improvements to our performance and service quality. With this new network, TM will be in a position to service your needs faster and introduce new services that will increase the convenience and flexibility of our fixed line.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

Please see below for the upgrading schedule:

Location

Service Affected

Service Numbers

Upgrading Date & Time

Bidor, Perak


Homeline / Businessline / Streamyx

From 05-4340 XXX

From 05-4341 XXX to 05-4345 XXX

From 05-4346 XXX to 05-4349 XXX

From 05-4461 XXX

5 March 2011

12.00am – 02.00am

ISDN BRI


From 05-4361 1XX, 05-4362 1XX and 05-4362 2XX

During this upgrading exercise, our Streamyx, TM Homeline, TM Businessline and ISDN BRI customers may experience minor service interruptions. We would like to assure our customers that the service will resume to normal after the stipulated period.

TM apologizes for any inconvenience that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

For more information, please contact your respective Account Manager or e-mail us at help@tm.com.my.
____________________________________________________________________________________________________


PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami di kawasan Bidor, Perak bahawa kami akan menaik taraf rangkaian kami di kawasan tersebut kepada platform Next Generation Network (NGN) yang baru iaitu berasaskan Protokol Internet (IP) pada hari Sabtu, 5 Mac 2011 bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami. Dengan rangkaian baru ini, TM akan berupaya memenuhi keperluan anda dengan lebih pantas serta memperkenalkan perkhidmatan-perkhidmatan baru yang akan mempertingkatkan keselesaan dan kepelbagaian penggunaan talian tetap kami.

Kami juga ingin memaklumkan bahawa tiada sebarang perubahan dalam terma dan syarat perkhidmatan serta polisi harga berikutan aktiviti naik taraf ini.

Sila rujuk jadual di bawah untuk aktiviti penaiktarafan tersebut:

Lokasi

Perkhidmatan Dinaik Taraf

Nombor perkhidmatan

Tarikh & Masa Naik Taraf

Bidor, Perak

Homeline / Businessline / Streamyx

Dari 05-4340 XXX

Dari 05-4341 XXX hingga 05-4345 XXX

Dari 05-4346 XXX hingga 05-4349 XXX

Dari 05-4461 XXX

5 Mac 2011

12.00 tengah malam – 02.00 pagi

ISDN BRI

Dari 05-4361 1XX, 05-4362 1XX dan
05-4362 2XX

Sehubungan itu, para pelanggan Streamyx, TM Homeline, TM Businessline dan ISDN BRI mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

Sementara itu, TM ingin memohon maaf di atas kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktaran rangkaian ini perlu dilakukan bagi membolehkan kami mempertingkatkan tahap mutu perkhidmatan kepada pelanggan.

Terima kasih atas kerjasama dan kesabaran anda semasa tempoh tersebut .

Untuk maklumat lanjut sila hubungi Pengurus Akaun anda atau hantarkan e-mel ke help@tm.com.my.

source

ANNOUNCEMENT

NETWORK DISRUPTION TO THE UNITED STATES

Telekom Malaysia Berhad ™ would like to inform our Internet customers that we are currently experiencing network disruptions at one of our international peering routers in the United States (US).
Hence, some customers may have experienced some problems in accessing certain content hosted in the USA. TM has since diverted traffic away from the link and the problem seems to have resolved. In the meantime, TM will continue to monitor the network to ensure that customers experience uninterrupted service.

TM apologizes for any inconvenience caused by the disruption and would like to thank its customers for their understanding and patience during the affected period.

Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.

source


This post has been edited by dannychen: Mar 3 2011, 07:27 PM

Am at PJ, currently connected using my 4Mbps package but all my internet connection is so SLOWWW!!!

Local and international sites same issue!!

Anyone in PJ getting this same issue? I can't find an announcement linking to this...

Same but this has been happening for the past months that i can't even tell the difference between problem and non problem. I give up. Today is exceptionally bad.

I'm living in Sri Damansara and my line has been bad since last two days ( after a terrible storm). Now my line is so bad I can't even surf the web without refreshing the page . 4mbps speed gone down to 512 kbps.

20Mbps UniFi CORPORATE line, downloading at 3KBPS with a PREMIUM MU account.

Streamyx very serious slow browsing now.

Lucky I have YES prepaid.

damn slow here too. but downloads still fast. just surfing.

taman taynton bee eng road, no dsl light and telephone not working
since 6/3/2011 until now and i no idea abt it

A major earthquake just hit Tokyo, Japan. Expect an yet another damaged cable announcement from TM soon.



This post has been edited by gaeria84: Mar 11 2011, 05:22 PM

Already waiting on it

Just watched the online video. Earthquake causes massive tsunami swept away hundreds of cars in Japan.

Hope the TMnut not really affected.

@ bukit jelutong, shah alam. On 10mb package, the speed now is pathetic, speedtest.net shows 0.5mbps

ANNOUNCEMENT

INTERNET SERVICES DISRUPTION


Telekom Malaysia Berhad ™ wishes to inform our customers that TM and its consortium members have identified that the earthquake occurred in Japan earlier today has affected Japan – US Cable Network (JUCN) and Asia Pacific Cable Network 2 (APCN2) cable networks linking Malaysia to The United States of America (USA) and Hong Kong (HK).

Customers using Internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the USA, Europe and North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to USA, Europe and North Asia may also experience some level of service degradation. Meanwhile, to alleviate the problem, the traffic has been diverted and managed effectively to ease the situation.

We will make further announcements on the progress of the restoration works and TM apologizes for any inconvenience caused by the disruption. We would like to assure our customers that all necessary measures is being taken to restore the services as soon as possible.

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.
TMnet

Don't use this crap To load LYN also SLOW! LYN net from US SERVER?

I certainly agree that the Earthquake will disrupt the Internet. But then the following the weeks if any thing wrong on the Internet, they can just say the earthquake effect.

Can already predict.

Yup, it is slow here via streamyx. It must the earth quake..

TM wishes to inform our internet customers we are facing connection failure nationwide due to network interruptions restoration is in progress.


Called 100 just now, this was the recorded message from their system.