SERVICE INTERRUPTION IN JOHOR, MELAKA AND SABAH With the current flood situation throughout the country, Telekom Malaysia Berhad would like to share our grief and sympathy to all Malaysians especially those who are affected by the crisis.
We would also wish to take this opportunity to inform our customers in Segamat, Kluang and Kota Tinggi, Johor; Jasin and Batu Berendam, Melaka; and Sandakan in Sabah that due to the current flood situation, some of the equipment at TM exchanges in the areas has been damaged, causing disruption to its fixed line and broadband services.
Due to tthis, residential and business customers using TM’s fixed line, Internet and data services such as Telephony, Data and Streamyx, in the affected areas may experience some level of service disruptions.
Rest assured that TM is exerting all efforts to restore the services as soon as possible. Repair works are currently underway but subject to weather condition.
In order to alleviate the problem, TM is monitoring its network status closely while at the same time equipment salvation and protection as well as traffic diversion has been implemented.
We will continue to provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.
We apologize for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service to our customers as soon as possible.
We wish to thank our customers for your understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my.
Once again, our sympathy goes to all who are affected and let’s hope that the situation will improve soon.
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