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TIME TM DOWNTIME/MAINTENANCE ANNOUNCEMENT THREAD, Post it up here

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babycookie
post Jan 13 2011, 11:25 AM

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QUOTE(gaeria84 @ Jan 13 2011, 12:22 PM)
Do 2 quick tests on http://speedtest.net/ and http://www.pingtest.net/

Just a benchmark to consider.

You should always get 70% of your subscribed speed in http://speedtest.net/
You should never get more than 50ms ping to a local server in http://www.pingtest.net/

You can report to TM if the results are below satisfactory level.
*
You want me to ping to USA or M'sia?
gaeria84
post Jan 13 2011, 11:28 AM

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QUOTE(babycookie @ Jan 13 2011, 11:25 AM)
You want me to ping to USA or M'sia?
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Malaysia, any KL server. I normally ping to Seri Kembangan.

This post has been edited by gaeria84: Jan 13 2011, 11:29 AM
babycookie
post Jan 13 2011, 11:30 AM

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user posted image

Ping to Cyberjaya (Speedtest)

user posted image
Ping to malaysia (Ping test)


Added on January 13, 2011, 11:31 amLike I say, local seems fine, its just the USA is killing me right now

This post has been edited by babycookie: Jan 13 2011, 11:31 AM
PJusa
post Jan 13 2011, 11:40 AM

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do a report - same issue across board it seems.
lkcheng
post Jan 13 2011, 11:41 AM

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I have called TM. The CS can't give a reason. He tried to say it is the US websites' servers or website maintenance lead to the problem. But it is a bad reason because it can't be many servers or maintenance having problem at the same time.

The CS also referred he senior but nothing can be solved. He said no problem on their side and I insisted if no problem how come many US sites are slow today. Then we are silent on the phone and I said OK to end the talk.
PJusa
post Jan 13 2011, 11:44 AM

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they told me they'll look into it. any site in the US is junk - even my own server which i know is super fast. think i'll use digi for that or just connect through eu-vpn

fjoru103
post Jan 13 2011, 11:44 AM

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Just woke up and try to login wow.
Seems not only my wow tunnel lag, web surfing also slow.
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babycookie
post Jan 13 2011, 11:54 AM

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QUOTE(fjoru103 @ Jan 13 2011, 12:44 PM)
Just woke up and try to login wow.
Seems not only my wow tunnel lag, web surfing also slow.
Haiz
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Same I'm also using Wowtunnels and it certainly did not help lowering this to a bearable latency. Without it, I'm having 50kms and numerous disconects in a minute. With it, I'm sitting at 4000ms which fluctuated to 10k. Ventrillo is bouncing from 1.8kms to 19kms too.

Im sending tmnet an email now.
imin
post Jan 13 2011, 01:04 PM

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connection to US sites are super slow right now.. btw i'm in cyberjaya and using 1 mb streamyx
babycookie
post Jan 13 2011, 01:45 PM

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So someone said they called and they acknowledge that they are having issues with connection to USA, so if anyone has any more info or an offical announcement please post.
fjoru103
post Jan 13 2011, 04:42 PM

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Just reach home tried lowerping now.
6k ms in game zzzz
No wow tonight i guess


Added on January 13, 2011, 4:54 pmANOTHER UPDATE
i just check with my friend play wow from JB
HE got NO LAG AT ALL!
WTF TMNUT!

This post has been edited by fjoru103: Jan 13 2011, 04:54 PM
babycookie
post Jan 13 2011, 05:02 PM

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Your friend sure or not >_> cuz my friend frm KL, use Unifi also feel the lag, I use regualr 1mpbs 5kms.. sigh.. with wowtunnels..

I'm in melaka


Added on January 13, 2011, 5:03 pmThink the worse thing is now id that there is no announcement from them , so we dunno fi they know something is wrong or .. ?


Added on January 13, 2011, 5:03 pmThink the worse thing is now id that there is no announcement from them , so we dunno fi they know something is wrong or .. ?

This post has been edited by babycookie: Jan 13 2011, 05:03 PM
gaeria84
post Jan 13 2011, 08:54 PM

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QUOTE(babycookie @ Jan 13 2011, 05:02 PM)
Your friend sure or not >_> cuz my friend frm KL, use Unifi also feel the lag, I use regualr 1mpbs 5kms.. sigh.. with wowtunnels..

I'm in melaka


Added on January 13, 2011, 5:03 pmThink the worse thing is now id that there is no announcement from them , so we dunno fi they know something is wrong or .. ?


Added on January 13, 2011, 5:03 pmThink the worse thing is now id that there is no announcement from them , so we dunno fi they know something is wrong or .. ?
*
Getting 230ms in game now. Probably some cable/server broke down in the US. hmm.gif

This post has been edited by gaeria84: Jan 13 2011, 08:55 PM
babycookie
post Jan 13 2011, 09:15 PM

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QUOTE(gaeria84 @ Jan 13 2011, 09:54 PM)
Getting 230ms in game now. Probably some cable/server broke down in the US.  hmm.gif
*
Wish I have 230ms sad.gif Im still at 500ms better then this morning's 30k ms tho...

Just did a heroic and it fluacted to 1.5k sad.gif
gaeria84
post Jan 13 2011, 10:50 PM

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QUOTE(babycookie @ Jan 13 2011, 09:15 PM)
Wish I have 230ms sad.gif  Im still at 500ms better then this morning's 30k ms tho...

Just did a heroic and it fluacted to 1.5k sad.gif
*
Poor you. cry.gif
I'm sure the problem will 'magically' fix itself soon. tongue.gif
babycookie
post Jan 19 2011, 04:35 PM

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UPGRADING OF TM INFRASTRUCTURE

Telekom Malaysia Berhad ™ wishes to inform our customers at Selat Klang Utara, Selangor & Sg. Relong, Perak that we will be upgrading our networks in your areas to an Internet Protocol-based Next Generation Network (NGN) platform on Saturday, 22 January 2011 in order to facilitate ongoing improvements to our performance and service quality. With this new network, TM will be in a position to service your needs faster and introduce new services that will increase the convenience and flexibility of the fixed line. There will be no changes in the service terms and pricing policy under this network upgrading exercise.
Please see below for the upgrading schedule:

Location

Service Affected

Service Numbers

Upgrading Date & Time

Selat Klang Utara, Selangor

Homeline /Businessline/ Streamyx


03-3176XXXX


22 January 2011

12.00am – 02.00am

Direct Dialing In (DDI)



from 03-31702XXX to 03-31708XXX
from 03-31792XXX to 03-31798XXX

22 January 2011

12.00am – 02.00am

Sg. Relong, Perak

Homeline /Businessline/ Streamyx

05-8830XXX

from 05-8836XXX to 05-8839XXX

22 January 2011

12.00am – 02.00am

During this upgrading exercise, our Streamyx, TM Homeline, TM Businessline, and DDI customers residing in the areas may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.

TM apologizes for any inconvenience that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service. We would like to thank you for your understanding and patience during the affected period.

For more information, do contact your respective Account Manager or e-mail us at help@tm.com.my.


Added on January 19, 2011, 4:37 pmCopied from TM Announcement

This post has been edited by babycookie: Jan 19 2011, 04:37 PM
plsharevme
post Jan 27 2011, 07:59 AM

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i test download file from europe ...if morning 7 to 10 am ....very fast ...after tat ....later i test...........
babycookie
post Feb 8 2011, 10:27 AM

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SERVICE INTERRUPTION IN JOHOR, MELAKA AND SABAH


With the current flood situation throughout the country, Telekom Malaysia Berhad ™ would like to share our grief and sympathy to all Malaysians especially those who are affected by the crisis.

We would also wish to take this opportunity to inform our customers in Segamat, Kluang and Kota Tinggi, Johor; Jasin and Batu Berendam, Melaka; and Sandakan in Sabah that due to the current flood situation, some of the equipment at TM exchanges in the areas has been damaged, causing disruption to its fixed line and broadband services.

Due to tthis, residential and business customers using TM’s fixed line, Internet and data services such as Telephony, Data and Streamyx, in the affected areas may experience some level of service disruptions.

Rest assured that TM is exerting all efforts to restore the services as soon as possible. Repair works are currently underway but subject to weather condition.

In order to alleviate the problem, TM is monitoring its network status closely while at the same time equipment salvation and protection as well as traffic diversion has been implemented.

We will continue to provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.

We apologize for any inconvenience caused by the disruption but would like to assure customers that it is undertaking all necessary measures to restore the service to our customers as soon as possible.

We wish to thank our customers for your understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my.

Once again, our sympathy goes to all who are affected and let’s hope that the situation will improve soon.

Copied Frm : TMnet
dogbear1980
post Feb 8 2011, 04:52 PM

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Only Sandakan in Sabah? Not whole Sabah??
My line in KK sucks big time! WTF?
terradrive
post Feb 9 2011, 10:18 PM

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QUOTE(dogbear1980 @ Feb 8 2011, 04:52 PM)
Only Sandakan in Sabah? Not whole Sabah??
My line in KK sucks big time! WTF?
*
Mine is the same, my line is slower than 56k with huge connection drops vmad.gif

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