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TIME TM DOWNTIME/MAINTENANCE ANNOUNCEMENT THREAD, Post it up here

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wchsam92
post Mar 15 2011, 05:03 PM

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QUOTE(BugFace @ Mar 15 2011, 04:15 PM)
TM wishes to inform our internet customers we are facing connection failure nationwide due to network interruptions restoration is in progress.


Called 100 just now, this was the recorded message from their system.
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ya even mr zam zam (TM CEO) is on the news yesterday announcing that.

hope it get fixed soon blush.gif blush.gif
-YS-
post Mar 15 2011, 05:40 PM

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Streamyx is down since yesterday, wtf?
dannychen
post Mar 16 2011, 07:51 PM

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ANNOUNCEMENT

UPGRADING OF TM INFRASTRUCTURE

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our customers in Jasin, Melaka that we will be upgrading our network in the area to an Internet Protocol-based Next Generation Network (NGN) platform on Saturday, 19 March 2011 in order to facilitate the ongoing improvements to our performance and service quality. With this new network, TM will be in a position to service your needs faster and introduce new services that will increase the convenience and flexibility of the fixed line.

Kindly also take note that there will be no changes in the service terms and pricing policy under this network upgrading exercise.

Please see below for the upgrading schedule:

Location

Service Affected

Service Numbers

Upgrading Date & Time

Jasin, Melaka

Homeline / Businessline / Streamyx

From 06-5291 XXX to 06-5296 XXX

From 06-5298 XXX and 06-5309 XXX

19 March 2011

12.00am – 02.00am

ISDN BRI

From 06-5290 XXX

During this upgrading exercise, our Streamyx, TM Homeline, TM Businessline and ISDN BRI customers residing in the area may experience minor service interruptions. We would like to assure our customers that the services will resume to normal after the stipulated period.
TM apologizes for any inconvenience caused that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

For more information, please contact your respective Account Manager or e-mail us at help@tm.com.my.

___________________________________________________________________________________________________

PENGUMUMAN

PENAIKTARAFAN INFRASTRUKTUR TM

Pelanggan yang dihargai,

Telekom Malaysia Berhad ™ ingin memaklumkan kepada pelanggan-pelanggan kami di kawasan Jasin, Melaka bahawa kami akan menaik taraf rangkaian kami di kawasan tersebut kepada platform Next Generation Network (NGN) yang baru yang berasaskan Protokol Internet (IP) pada hari Sabtu, 19 Mac 2011 bagi terus mempertingkatkan prestasi rangkaian dan kualiti perkhidmatan kami. Dengan rangkaian baru ini, TM akan berupaya memenuhi keperluan anda dengan lebih pantas serta memperkenalkan perkhidmatan-perkhidmatan baru yang akan mempertingkatkan keselesaan dan kepelbagaian penggunaan talian tetap.

Kami juga ingin memaklumkan bahawa tiada sebarang perubahan dalam terma dan syarat perkhidmatan serta polisi harga berikutan aktiviti naik taraf ini.

Sila rujuk jadual di bawah menunjukkan aktiviti penaiktarafan tersebut:

Lokasi

Perkhidmatan Dinaik Taraf

Nombor perkhidmatan

Tarikh & Masa Naik Taraf

Jasin, Melaka


Homeline / Businessline / Streamyx

Dari 06-5291 XXX hingga 06-5296 XXX

Dari 06-5298 XXX dan 06-5309 XXX


19 Mac 2011

12.00 tengah malam – 02.00pagi

ISDN BRI

Dari 06-5290 XXX

Sehubungan itu, para pelanggan Streamyx, TM Homeline, TM Businessline dan ISDN BRI di kawasan berkenaan mungkin akan mengalami sedikit gangguan semasa proses menaik taraf tersebut sedang dijalankan. Kami memberi jaminan bahawa perkhidmatan kami akan beroperasi seperti biasa selepas tempoh tersebut.

TM ingin memohon maaf atas segala kesultan yang mungkin timbul berikutan gangguan perkhidmatan tersebut. Kami ingin memberi jaminan bahawa aktiviti penaiktarafan rangkaian ini perlu dilakukan bagi membolehkan kami mempertingkatkan tahap mutu perkhidmatan kepada pelanggan.

Kami ingin mengucapkan terima kasih atas kerjasama dan kesabaran anda semasa tempoh tersebut.

Untuk maklumat lanjut, sila hubungi Pengurus Akaun anda atau hantarkan e-mel ke help@tm.com.my.

source

jasonbourne222
post Mar 18 2011, 09:07 PM

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any1 experiencing downtime for UNIFI??? my internet was down for 3 days!!


Added on March 18, 2011, 9:08 pmany1 got problem with unifi these past few days??? pls share...mine has been down for 3 days..now suddenly working, hopefully for long

This post has been edited by jasonbourne222: Mar 18 2011, 09:08 PM
encikadrian98
post Mar 19 2011, 10:30 PM

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Yes - my 20MB line has been getting 1 MB download speed for four days now. They called to tell me they are 'investigating'.

after I called in and sent screenshots.

QUOTE(jasonbourne222 @ Mar 18 2011, 09:07 PM)
any1 experiencing downtime for UNIFI??? my internet was down for 3 days!!


Added on March 18, 2011, 9:08 pmany1 got problem with unifi these past few days??? pls share...mine has been down for 3 days..now suddenly working, hopefully for long
*
cynicks
post Mar 19 2011, 10:49 PM

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My unifi is not connecting, the router keeps on disconnect and reconnect, without getting any IP. PJ Damansara here. Anyone facing the same prob ? Using my 3G line to post this sad.gif
fjoru103
post Mar 19 2011, 10:59 PM

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My unifi finally ok liao now earlier no conection
cynicks
post Mar 20 2011, 11:12 PM

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It was a 'hanged' connection at TM server side. 1st time I'm hearing this...
pasarmalam
post Mar 21 2011, 01:44 PM

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when cable gonna be fixed so lag while gaming ..
-ZeN-
post Mar 21 2011, 05:21 PM

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seem like streamyx cant access to china website? yahoo china, msn china, and the rest of china website also cannot.
dumplings
post Mar 23 2011, 08:28 AM

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keep disconnecting and reconnect back after the heavy rain few days ago... anyone facing this prob also ? or am i all alone facing this prob only ? aiks...
g5sim
post Mar 24 2011, 12:58 AM

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Unifi IPTV, Unifi OCS website down for scheduled maintenance. Unifi connection is ubber slow - loading lowyat.net like 512KB streamyx tongue.gif UL still uber fast at regular speed. download is now <>140kb just like my 2MB streamyx .. hmmm
TwisterK
post Mar 26 2011, 11:39 AM

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Seri Kembangan Cahaya Permai area seem down, DSL light didnt stay on ><
soulknight
post Mar 26 2011, 02:05 PM

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equine park connection going down quite a number of times already.. really frustrating
gaeria84
post Mar 26 2011, 07:20 PM

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QUOTE(soulknight @ Mar 26 2011, 02:05 PM)
equine park connection going down quite a number of times already.. really frustrating
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Also from that area. Seems okay here hmm.gif

soulknight
post Mar 26 2011, 07:43 PM

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maybe just at my apartment only. the connection keep on dc'ing every 6-7 minutes..
Blue07
post Mar 26 2011, 10:48 PM

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QUOTE(soulknight @ Mar 26 2011, 07:43 PM)
maybe just at my apartment only. the connection keep on dc'ing every 6-7 minutes..
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Same here. I'm in Penang.
FreedomGSX
post Mar 27 2011, 04:03 PM

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28 march kota kemuning down =X..is it only me? mine is Unifi

This post has been edited by FreedomGSX: Mar 27 2011, 04:05 PM
ayam001
post Mar 27 2011, 04:27 PM

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QUOTE(dumplings @ Mar 23 2011, 08:28 AM)
keep disconnecting and reconnect back after the heavy rain few days ago... anyone facing this prob also ? or am i all alone facing this prob only ? aiks...
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yeah same with me. i can't play my online gaming at all..

location: cheras> taman shamelin perkasa @ pudu ulu.
notfair
post Mar 27 2011, 11:43 PM

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my connection keep on dc after few minute.
Anyone facing same problem?
area Bandar Bukit Jalil

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