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 iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!

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Pacifiable
post Nov 25 2010, 03:33 AM

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Hi, idigi 88 user here. I had login the OCS and click on view bill on my first month bill. And the total amount due is RM148.45. I got a fixed monthly charge of RM73.81 and call charges of RM81.85. FYI I didnt call much but why I get such amount from digi? Anyone can help? Thanks
krayz_underground
post Nov 25 2010, 06:28 AM

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Try and contact Digi Helpcare.

Or checked ur itemised billing.
jep
post Nov 25 2010, 11:08 AM

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My wife's case of overcharging seems not ending..every single months need to call maxis and they acknowledge and resolve the issue...then next month repeat again...really fed up with maxis..the CS also admit a lot of maxis users having this issue now..it never happened when she was on a normal plan..
aailysm
post Nov 25 2010, 02:14 PM

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i currently use ivalue 1 + fam value 30 from 4 nov 2010..just check *100# and my bill Current bill(due date)24/12/2010= rm 346.03..wtf?check my cellular data i use only (sent=3.9mb and receive=21.0mb) any one of u ot same problem like me?where my free 1gb data,free 333min free call,free call and sms to my supp line and etc????can we check the usage at mc?
ionStorm
post Nov 25 2010, 03:06 PM

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QUOTE(aailysm @ Nov 25 2010, 02:14 PM)
i currently use ivalue 1 + fam value 30 from 4 nov 2010..just check *100# and my bill Current bill(due date)24/12/2010= rm 346.03..wtf?check my cellular data i use only (sent=3.9mb and receive=21.0mb) any one of u ot same problem like me?where my free 1gb data,free 333min free call,free call and sms to my supp line and etc????can we check the usage at mc?
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It sounds about right. 1MB = RM10...so 24.9MB = RM249.

You will only see the rebate AT THE END OF THE MONTH.
aailysm
post Nov 25 2010, 03:27 PM

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QUOTE(ionStorm @ Nov 25 2010, 03:06 PM)
It sounds about right. 1MB = RM10...so 24.9MB = RM249.

You will only see the rebate AT THE END OF THE MONTH.
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we will see the rebate on the bill or it will update at *100#?

thanks for ur info dude
shark7
post Nov 25 2010, 10:59 PM

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QUOTE(ionStorm @ Nov 25 2010, 03:06 PM)
It sounds about right. 1MB = RM10...so 24.9MB = RM249.

You will only see the rebate AT THE END OF THE MONTH.
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so ..we get free 1gb right ?meaning we can use sent and received data = 1gb overall ?
valentinonkk
post Nov 26 2010, 09:39 AM

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QUOTE(shark7 @ Nov 25 2010, 10:59 PM)
so ..we get free 1gb right ?meaning we can use  sent and received data = 1gb overall ?
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Just be more careful on ur 1st bill as ur 1GB will be prorated based on your billing cycle.

For example:

Ur billing cycle is fr 28th to 27th of every month:

If u sign up for the ivalue1 plan on the 26th, u merely get 1024MB / 30 (or 31) days x 2 days (for 26th & 27th) = Approx. 68MB only!

So as long as u know ur billing cycle, u shld be able to monitor.

Just my 0.02 laugh.gif

This post has been edited by valentinonkk: Nov 26 2010, 09:39 AM
yupio
post Nov 26 2010, 02:44 PM

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QUOTE(KennyBent @ Nov 25 2010, 01:15 AM)
I have a question. Maxis Iphone user here. Is the usage(call time) showing is combine both calling and receiving? A little confusing. Thank you for your reply.
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Call time is both incoming and outgoing calls time.
aailysm
post Nov 26 2010, 11:29 PM

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if Ivalue 1..call or sms my supp line free or not?its included with 333min call and 200 free sms?call maxis they said only supp line got the special free call to main.but if main line call supp line,it is include with the 333min call and 200 sms..
ic3johan
post Nov 27 2010, 12:12 PM

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wtf is this, call cs nvr pick up zzzz maxis
cy97
post Nov 27 2010, 01:20 PM

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Wow maxis bill is really scary!


Added on November 27, 2010, 1:24 pm
QUOTE(aailysm @ Nov 25 2010, 02:14 PM)
i currently use ivalue 1 + fam value 30 from 4 nov 2010..just check *100# and my bill Current bill(due date)24/12/2010= rm 346.03..wtf?check my cellular data i use only (sent=3.9mb and receive=21.0mb) any one of u ot same problem like me?where my free 1gb data,free 333min free call,free call and sms to my supp line and etc????can we check the usage at mc?
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However I feel if the bill is to be waived, maxis should not display it . Better call maxis to clarify!

This post has been edited by cy97: Nov 27 2010, 01:24 PM
owikh84
post Nov 28 2010, 09:12 AM

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QUOTE(ic3johan @ Nov 27 2010, 12:12 PM)
user posted image

wtf is this, call cs nvr pick up zzzz maxis
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woot skyrocketing bill u got here bro. go to nearest cs to check and stop surfing net for time being.
richardtham
post Nov 28 2010, 09:58 AM

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QUOTE(ic3johan @ Nov 27 2010, 12:12 PM)
user posted image

wtf is this, call cs nvr pick up zzzz maxis
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MAXIS BOLEH MAKAN DARAH !!!
Snappit
post Nov 28 2010, 07:27 PM

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can i use hotlink prepaid and subscribe iData1?? is that available??
4evernelson
post Nov 28 2010, 10:06 PM

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[attachmentid=1909935]

Just want to ask, what does it meant?

I need to pay Maxis RM 102.46? or Maxis owe me RM 102.46?

Current bill (due date) looks so funny 0.0 (00/00/0000)

Balance f/d (overdue) what's the meaning of f/d? = RM 0.0
coolio2199
post Nov 29 2010, 06:28 AM

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ic3johan and 4evernelson : u notice there's an -ve sign at the amt due?

it means u made a pymt (perhaps ur line was barred and u arranged for a pymt to reactivate it again)


Added on November 29, 2010, 6:41 ammaxis users : just a simple way to understand more on ur statement

1)u nid to know when is ur bill cycle/statement date (from this u'll know ur billing period)

2)for the data package as well as the call package will always be pro-rated for the 1st statement u receive after activation or changes done (eg : chg data plan,register new plan)

i'm sure a lot of users r not aware of these 2 main reasons why their bill charges went sky high

if u guys using smartphones will be more convenient (can always reset the usage statistics following ur statement date)



This post has been edited by coolio2199: Nov 29 2010, 06:41 AM
valentinonkk
post Nov 29 2010, 07:04 AM

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QUOTE(coolio2199 @ Nov 29 2010, 06:28 AM)

if u guys using smartphones will be more convenient (can always reset the usage statistics following ur statement date)
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Iphone has plenty of apps to track ur 3G usage! whistling.gif
lck
post Nov 29 2010, 08:01 AM

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hi guys, just wanted to ask the 100mb data plan from maxis, it is enough to used if im just using normal checking email and facebook only...without downloading any apps or streaming youtube?
any user using 100mb data usage from maxis and any feedback?
cute_boboi
post Nov 29 2010, 12:02 PM

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QUOTE(lck @ Nov 29 2010, 08:01 AM)
hi guys, just wanted to ask the 100mb data plan from maxis, it is enough to used if im just using normal checking email and facebook only...without downloading any apps or streaming youtube?
any user using 100mb data usage from maxis and any feedback?
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For me:

First full month: 30MB+
2nd full mth: 112MB+
Now on 3rd month.

and I'm on a 2GB plan smile.gif

It depends on what you do and how you use it. My patterns:
(1) WiFi at both home and office. Download apps/patch or youtube/etc. when at home/office only.
(2) For 3G/Edge data, I used it for a lot of apps/games while outside, like Mail (Exchange, Gmail, Yahoo), Safari (browse some news website or google search somethings, no heavy website), Papago, Whatsapp, Foursquare, Facebook (no videos/pictures, just view and reply text), Lil' Pirates, and a few more games.
(3) Data usage tracking using iDataUsage

So, it all boils down to own use and discipline, and constant tracking, before and after browse each time.
Also, close all apps in background once done.


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