Dear All,

I would like to share my case here.

I am facing the same problem now with MAXIS!!!

Ok. I try to make it short.

I got my iphone4 on the 24th Sept 10 and my bill captured until 27th Sept 10.

Maxis charged me usage of 363mb (which is equivalent to RM18++ in the bill (from 24-27th Sept 10) but my iphone shows total data usage of 353mb as at today, 2 Oct 2010.

I went to Maxis Center TTDI and i was poorly served by a fellow called AzXXXX.


He cant explain why my phone shows only 353mb but they charged me 363mb and mentioned sth funny:

1) Although i hv a 2gb/mth data plan (ivalue2), it doesnt mean that i have approx. 66mb/day (2,000,000mb/30day)! WTF!

2) He said for Ivalue2, Maxis is actually charging me abt RM50/mth for the 2gb/mth data plan only, so i m not entitled to 66mb/day! So i told him it is Maxis' problem rather than my problem whether Maxis charged me RM15 or RM50 or RM1 for the 2gb/mth data plan, as long as i signed the 2gb/mth plan, i shld b entitled for the 2gb/mth or approx 66mb/day! He laughed at me and asked: WHY THIS IS MAXIS PROBLEM??

3) I told him i surfed net via wifi in my house most of the time, so the data usage shldnt be so high. He said that WIFI usually is not stable and when it happens, 3g data will be used. (of cos i know whether the phone is connected to wifi or 3g bcoz u can easily see it at the screen!!!!)


The CS was really bad and lousy! When i asked for his name, he did not even look at me and tell me his name. He just point me to his name tag and look at somewhere else.

I was pissed off and headed straight to The Garden Maxis Centre.

I noticed that when Maxis overcharged, they will usually:
1) At first, insist that u hv over-used and make u think twice on the complaint.
2) When they know they couldnt changed ur mind, they will offer to waive 50% of the usage for u. They will then tell u that even if u want to lodge it as a case (which they will giv u a case no.), u MAY not even get a single cent rebate.


However, I insisted to lodge a complaint.

If this case cant be resolved happily, i am ready to pay for the penalty and go straight to Digi Centre!

I have warned all my frens who are getting the Data Plan from Maxis. I hope u guys take extra precaution especially on the 1st month of your data usage! Pls also be reminded that the 1st month of ur data usage will not come after 1 month, it depends on ur Billing Date. It may come right after 1 week!

I wonder if my phone connected to WIFI but with the Mobile Data switched ON, will i be charged for the 3g mobile data too althoght the screen shows connected to WIFI????

I have been a MAXIS customer for more than 5years! I think it is the right time to make a change, for me!

Sorry for long story!

This post has been edited by valentinonkk: Oct 2 2010, 07:39 PM

U can go to maxis centre and ask them to print for u

Yes, but ur bill will not show the details of the data u used.

Yes!

RM0.05 for every 10KB is damn expensive and doesnt make sense. It is ridiculous!

I am sure the majority of those who get their bill right after 1 week or so will be SURPRISED as they never inform u of ur entitlement. It is a TRAP!

I asked the fellow y Maxis charged me for 363mb data usage up to 27/09/10 but my phone shows only 353mb as at 02/10/10, he said Apple's record is incorrect. He said Maxis' record is 99% correct most of the time. As We do not really have our own record to check against Maxis', we have no chance to prove them wrong! Even if u have your own data usage record, they can prove u wrong too!

I wonder is there anyone in the world tried to sue Apple or Maxis for the incorrect data usage record??? At the end it will be just a never ending story and end up we as a consumer, to bear all the cost!

Btw, can you please provide me the link to MCMC or CMC?

Thank you so much, bro.

For me, 2gb per month is sufficient. It may be more than sufficient for me too!

It depends on how much u rely on the 3g data. For me, i am not worried much on the monthly data usage.

The point i wanted to highlight to all forumers here is the FIRST BILL! You have to take extra precaution on the first bill.

I suspect Maxis will charge u for data usage if u do not turn off the mobile data while surfing via WIFI. I hv learnt the lession and from now on, i will turn it off whenever there is WIFI around.

So i expect everything will be fine for the next month.

Hopefully there is no more bill shock for the next bill!

This is Maxis!

They are supposed to tell us how much data we hv spent at least to those who purposely call them to check! Maybe they are too lazy to check for u.

I am sure they are able to tell as they printed my each n every data usage for me when i lodged a report at Maxis Centre TTDI yesterday(not police report though).

Mayb next time u guys can go to any maxis centre and ask for it.

These bill shocks keep happening but seems like Maxis does not really care abt it.

Two weeks ago i convinced myself to sign a 2yrs contract with Maxis for the Iphone. I hv regretted, seriously.

I will terminate the contract 5 mths later as soon as i hv recovered the prepayment of RM620.

SKMM = MCMC?

Ok, i will write about the same things to MCMC.

Ya, just turn off the 'Mobile Data' whenever there is WIFI around or when u don need 3g.
I am using it this way now.

R u referring to Maxis? U will get only ONE thing - BILL SHOCK!!!

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Added on October 5, 2010, 1:56 pmIf i were u i will just pay the 100 admin fee and switch to Digi.
I am oso a Maxis user now and unfortunately i still have more than 23months to go!
However, i will terminate the Maxis as soon as i hv recovered my prepayment in 5mths!


This post has been edited by valentinonkk: Oct 5 2010, 01:56 PM

U may check back the contract given by Maxis. U can see the formula there.
I rather pay 100-200 penalty and terminate the contract instead of keep paying a few hundreds per month!
Btw, i will be sending a Complaint to MCMC regarding to Maxis' overcharged issues.
Pls send a complaint too if u think u need to.

Let us all make complaints to MCMC about Maxis unfair mobile usage charge!

Maxis has promised to call me back within 3 working days after their findings but i have not receive any call yet from them!

They have been pampered by the Papa that is how their attitude now!

Can we gather and make a police report about Maxis' fraudulent & unfair charges?

Now my case is:

Maxis charged me 4 days (24-27/09/10) of data usage since the day i signed up ivalue2 (24/09/10) but they gave me 2 days of rebate only. WTF!

I agree on this! I think as long as the mobile data is turned on, Maxis will start counting the mobile data usage. They don care whether u r using WIFI or 3g.

My iphone shows total mobile usage as at 2/10/10 was 352mb but Maxis billed me 363mb up to 27th Sept 2010!

Hv u looked properly at the DATE i mentioned?
24-27th Sept 2010 (4 days) - Maxis charged me 363mb
24th Sept to 2nd Oct 2010 (8-9 days) - My phone shows only 352mb used!
U think 20mb is safe?

"Mobile Data" to be exact.

Yes, u r right.