Oct 8 2010, 01:25 PM
QUOTE(amypisces @ Oct 7 2010, 02:41 AM)
last time when i first buy iphone3gs without contract, after 2 day i feel tak betul, iphone simply data roaming this n that, ppl simply press my phone then charge again then i check at my data usage around 10mb for 2 day ready then i straight away call 123 to close my internet connection. in that call she promised. after 1month my bill come n charge me rm250 for internet connection i was like f... then call 123 again n argue with them.
me: hey. i already cut the internet connection how come u still charge me rm250?
cs:hmm...about this cases did u still using ur iphone to browse web or dl anything?
me: of course, but all the while i was using wifi connection.
cs: maybe the wifi drop then start using 3g connection.
me: huh i not going to pay even single cent of that, did ur system show that i already call up for cut or close my internet connection? cause i already know the problem is there.
cs: ya, we recei ur call at XXdate that time u only request us to close 3g connection.
me: huh, just explain me what is 3g connection?
cs: 3g connection is just a faster way to get into ur browser. u only request us to cut 3g connection.
me: i can't endure anymore, n i talk loud to them. please listen back to the call since there is recorder, i already said i want cut all the internet connection to avoid maxis charge me kao kao n i double or triple confirm is it i cannot connect to the internet since u cut me?
cs: yes. alright. (that time)
cs: about this ok. i will send report to my manager n will give u feedback in 7 working days.
me: okay.
after 2week not even maxis customer service call me.
n that time i call 123 again n ask them how how how?
there tell me still processing. i say ok since u like to take so long time to process then pls dont cut my line due to u need so many to process n i dont know how to make payment n i also need to process to make payment. the cs: only diam awhile. then ask me to hold for while.
i hold the phone around 5min, then the cs said. Mr. my manager promise will deduct the rm250 from ur phone bill. so u just need to make payment without the rm250. n i wanna inform u 2more days we will cut ur line if u didnt make payment. after that i make payment without the rm250 but then i check at *100*7*1*1# but still havent deduct. after 2 weeks time i call n f kao kao then finally there deduct from system.
i only can advise u guys just f them kao kao if u think u r right.
because we r the consumer. ^ ^
sorry for my poor english.
I've mentioned this before but no one paid attention. Actually, a lot of people mentioned it. All my friends experienced it. We all changed to DiGi. No problems thus far..except lousy coverage. My prior experience with Maxis before I switched to DiGi in 2008 are as below:me: hey. i already cut the internet connection how come u still charge me rm250?
cs:hmm...about this cases did u still using ur iphone to browse web or dl anything?
me: of course, but all the while i was using wifi connection.
cs: maybe the wifi drop then start using 3g connection.
me: huh i not going to pay even single cent of that, did ur system show that i already call up for cut or close my internet connection? cause i already know the problem is there.
cs: ya, we recei ur call at XXdate that time u only request us to close 3g connection.
me: huh, just explain me what is 3g connection?
cs: 3g connection is just a faster way to get into ur browser. u only request us to cut 3g connection.
me: i can't endure anymore, n i talk loud to them. please listen back to the call since there is recorder, i already said i want cut all the internet connection to avoid maxis charge me kao kao n i double or triple confirm is it i cannot connect to the internet since u cut me?
cs: yes. alright. (that time)
cs: about this ok. i will send report to my manager n will give u feedback in 7 working days.
me: okay.
after 2week not even maxis customer service call me.
n that time i call 123 again n ask them how how how?
there tell me still processing. i say ok since u like to take so long time to process then pls dont cut my line due to u need so many to process n i dont know how to make payment n i also need to process to make payment. the cs: only diam awhile. then ask me to hold for while.
i hold the phone around 5min, then the cs said. Mr. my manager promise will deduct the rm250 from ur phone bill. so u just need to make payment without the rm250. n i wanna inform u 2more days we will cut ur line if u didnt make payment. after that i make payment without the rm250 but then i check at *100*7*1*1# but still havent deduct. after 2 weeks time i call n f kao kao then finally there deduct from system.
i only can advise u guys just f them kao kao if u think u r right.
because we r the consumer. ^ ^
sorry for my poor english.
1. Maxis charge even though you use WiFi and did not turn of cellular data. That time, there is no way to turn off cellular data easily like changing APN or Switching on/off button on iOS 4.x. You have to download a crack operator system to unlock APN. Seems like this is still happening.
2. Maxis charge even though you did not meet your monthly quota because the quota is only for 3G data, but when the connections drop to Edge or GPRS, they would charge. This has probably been rectified after Maxis officially brought in iPhone. My iPhone 3G was from Australia and this was my experience prior to changing to DiGi. Not sure if it still happens.
My last conversation with Maxis Customer Support in 2008 ended like this:
CS: Sorry, there is no way to fix the Wifi or Edge issue at the moment.
Me: Why is that? You are charging me for options that I did not asked for, and I cannot turn off. It's as if you guys are r*ping me.
CS: Sorry, it is beyond my scope and there are no options for us to help out as well.
Me: So, the only way to fix this is to switch to another operator?
CS: (silence)
Me: (hang up)
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