QUOTE(valentinonkk @ Oct 2 2010, 07:26 PM)
Dear All,
I would like to share my case here.
I am facing the same problem now with
MAXIS!!!
Ok. I try to make it short.
I got my iphone4 on the 24th Sept 10 and my bill captured until 27th Sept 10.
Maxis charged me usage of
363mb (which is equivalent to RM18++ in the bill
(from 24-27th Sept 10) but my iphone shows total data usage of
353mb as at
today, 2 Oct 2010.
I went to Maxis Center TTDI and i was poorly served by a fellow called AzXXXX.
He cant explain why my phone shows only 353mb but they charged me 363mb and mentioned sth funny:
1) Although i hv a 2gb/mth data plan (ivalue2), it doesnt mean that i have approx. 66mb/day (2,000,000mb/30day)! WTF!
2) He said for Ivalue2, Maxis is actually charging me abt RM50/mth for the 2gb/mth data plan only, so i m not entitled to 66mb/day! So i told him it is Maxis' problem rather than my problem whether Maxis charged me RM15 or RM50 or RM1 for the 2gb/mth data plan, as long as i signed the 2gb/mth plan, i shld b entitled for the 2gb/mth or approx 66mb/day! He laughed at me and asked: WHY THIS IS MAXIS PROBLEM??
3) I told him i surfed net via wifi in my house most of the time, so the data usage shldnt be so high. He said that WIFI usually is not stable and when it happens, 3g data will be used. (of cos i know whether the phone is connected to wifi or 3g bcoz u can easily see it at the screen!!!!)
The CS was really bad and lousy! When i asked for his name, he did not even look at me and tell me his name. He just point me to his name tag and look at somewhere else.
I was pissed off and headed straight to The Garden Maxis Centre.
I noticed that when Maxis overcharged, they will usually:
1) At first, insist that u hv over-used and make u think twice on the complaint.
2) When they know they couldnt changed ur mind, they will offer to waive 50% of the usage for u. They will then tell u that even if u want to lodge it as a case (which they will giv u a case no.), u MAY not even get a single cent rebate.
However, I insisted to lodge a complaint.
If this case cant be resolved happily, i am ready to pay for the penalty and go straight to Digi Centre!
I have warned all my frens who are getting the Data Plan from Maxis. I hope u guys take extra precaution especially on the 1st month of your data usage! Pls also be reminded that the 1st month of ur data usage will not come after 1 month, it depends on ur Billing Date. It may come right after 1 week!
I wonder if my phone connected to WIFI but with the Mobile Data switched ON, will i be charged for the 3g mobile data too althoght the screen shows connected to WIFI????
I have been a MAXIS customer for more than 5years! I think it is the right time to make a change, for me!
Sorry for long story!
Please do email MCMC and CMC forum.. Even I still waiting for 1st bill I already emailing than and raise a issues of unfair practice of Maxis.
What's really unfair for us is
1) you can't check how much you already use the data. This information suppose to be available to consumer when consumer ask for. Do you know it's wrong for a seller to sell a product without a price tag? This is even worse.
2) The charges for the over quota is really outrageous. If they can give you 1Gb for let's said RM 50 for ivalue 1 (RM50 goes to call + sms). It's about RM 0.0005 /10KB. How come they can charge 100 times (100000%) or 0.05/10KB for over the quota. That's really CUT THROAT.
No body ever got mad when there are over their bundle minutes right? Because the rate is about 10-30% higher compare to bundle minutes.
As for you issue, you did suppose to get 66MB/dayx4 days = 265MB. This is another problem with pro-rate. I believe if you ever make a scene they will waive it. The problem is, you will never know upfront how much you can use for the 1st Bill. of course you will be using a lot's for a few days coz of app installation, trying out, friend trying out and so on. Thinking you got 2GB of data. BUT you are not. Unless the give specifically your billing date + how much you can you then it's different story. They never mention about this pro-rate things. Unless you working in billing stuff you will never know this.
If the government can see the reasoning for 1 sen round up/down (1 to 2 sen extra = consumer gain, 3 - 4 sen = merchant gain). They should see about this pro rate allocation. They should be something like this
Billing within 1-14 days after register = 1 month no bill, brought to 2nd Bill. So you will paid 1.5x more in 2nd bill but you get your 1.5x allocation (still pro rate la).
Billing within 15-30 = like current practice. Pro-rate the 1st bill.
BTW still waiting for my 1st Bill.. Hopefully no ISHOCK.
Sep 25 2010, 01:50 PM
Quote
0.0483sec
0.79
7 queries
GZIP Disabled