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 iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!

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JasonSky
post Sep 17 2010, 02:44 PM

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When I first received my iPhone4 was messing around trying the new features of getting apps, light surfing, push email etc. 2 weeks later I was slapped with a data bill of RM160++ for 16000 kb.

Sigh since I am stuck with this company line got no choice but to sign up for Maxis expensive data only package.

Just a small warning to new iPhone users.
JasonSky
post Sep 17 2010, 10:26 PM

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QUOTE(dvlzplayground @ Sep 17 2010, 09:43 PM)
any phone on any network, without data plan, even light surfing costs a lot. 10sen for 10kb. u dun need a smartphone to reach rm160 tongue.gif i remember using my dumbphone to check cinema showing times (i forgot the sms code to check) n got charged rm40 for it. u shud go for maxis mobile internet, rm58 for 500mb
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Hehe yeap guess I learned the hard way!

Will be signing up for the Data package tomorrow.

For those who don't know the prices of Maxis Data packages:

500mb - RM58
1.5gb - RM78
3gb - RM88

* Price defers for prepaid users.
JasonSky
post Sep 20 2010, 04:41 PM

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QUOTE(kahyong @ Sep 20 2010, 04:30 PM)
i think i will get an iphone4 soon, But due to lots of over usage problems, i wish to learn how to limit the usage, i couldn't find any thread is teaching about that,
may i hav the thread for tutorial ? or teaching me down here rclxms.gif
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Follow these steps to minimize usage first go to Settings > General > Network
1. Turn off 3G
2. Turn off Cellular Data
3. Only switch them on when you need to use 3G
4. Always monitor your upload/download usage
5. Be very careful when using data roaming

Do note the steps above only helps minimize data. There are a few forumers here who turn off 3G and cellular data but still got billed for data usage.

Probably some hidden charges but yet to find a way to justify it.
JasonSky
post Sep 23 2010, 05:24 PM

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QUOTE(vinc @ Sep 23 2010, 03:13 PM)
Besides the signal problem that happened to apple iphone4 anthennagate, there is another problem that i saw in a forum.

Situation:
XXX bought iphone 4 on 20th of September, he reload rm30 to his phone. On the next day which is 21st of September, his credit left rm0.75. But he never make any call or sms or on9 by using his iphone 4.  doh.gif

Why is this happening?  icon_question.gif

I wish to get myself a iphone 4, so i wish to understand more about this phone b4 buying it.  sweat.gif
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The situation still sounds pretty vague.

Did Mr. XXX download Apps? Access the AppStore? Play Games? Access Email? All little little things can accumulate and contribute to data usage.

Unless you are saying Mr. XXX reload RM30, turn off 3G, Notifications, Cellular Data and left the phone un-touched for a day and still credit drop then got problem some where lol
JasonSky
post Oct 5 2010, 05:08 PM

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On Maxis Broadband you can login to your account and check your current data usage.

I do not understand why can't Maxis apply the same thing to our Data plans mad.gif

It's like they are just taking advantage of the situation by barring the line and making users pay to un-bar. Only when your bill arrives you will know your data usage.
JasonSky
post Oct 8 2010, 05:32 PM

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QUOTE(aneip @ Oct 7 2010, 02:48 AM)
Is this updated hourly or daily or only for last bill?

Please confirm and if can provide the screen shot. I wanna forward it to MCMC.
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Sorry for the late reply. This is a SS on the "View Usage" screen on my Maxis BB account:

user posted image

However I am not sure if this is real time or updated every hour or daily basis.
JasonSky
post Oct 8 2010, 05:35 PM

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QUOTE(xaw5126 @ Oct 8 2010, 05:34 PM)
@JasonSky is there anything like that for iPhone users?
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I seriously wish there was... All we have now is a heart attack when you receive your bill.
JasonSky
post Oct 8 2010, 09:34 PM

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QUOTE(Hudd @ Oct 8 2010, 09:09 PM)
Guys what about 3g? Need to turn that off too?
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Better safe then sorry.

Just turn both back on when you need to use it.
JasonSky
post Oct 9 2010, 12:02 PM

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QUOTE(1st @ Oct 9 2010, 11:28 AM)
hi all,

im signing up for the DiGi RM88 plan this end of the month when my iphone stock comes. so far any problem with this plan tat i should take care of?
i scared the bill crazy nia. any problems u all face?
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If you are running on DiGi then you don't need to worry to much as once you exceed your data limit your speed will be throttled to a turtle. Unlike Maxis as they will charge you extra depending on how much you exceed your limit.
JasonSky
post Oct 15 2010, 05:03 PM

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QUOTE(demyeme @ Oct 15 2010, 11:46 AM)
Need help here.. Last night i chcked my data sent n receive both below 20 mb.. Suddenly i chcked out this morning it pop out till both of it 4 gb? What the heck? Is it my phone prob or wad? Btw i took the ivalue1 plan for iphone 4 .. it scares the hell out of me..

P/s: so far i only use 3g to chck my fb.. If dwnload apps or update i use wifi.. Fast rply pls tq
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This happened to another user here. Search back a few pages however this is more of a glitch as I recall it did not appear in his bill.


Added on October 15, 2010, 5:06 pm
QUOTE(niel @ Oct 1 2010, 08:58 AM)
My data counter is too showing 4GB sent and 4GB received overnight, or simply in the short 7 hours while I am asleep. 4GB seems to be the max for data counter. In the past, I have read Maxis will not be able to tell you your data usage before they finalised the statement, is it still true?
[attachmentid=1810313]
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Similar to the above right?

This post has been edited by JasonSky: Oct 15 2010, 05:06 PM
JasonSky
post Oct 18 2010, 01:20 AM

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QUOTE(drgnkid @ Oct 17 2010, 05:03 PM)
Sorry if this has been posted before but I can't seem to find anything in this forum.

I have been having an issue with my iphone 4 (O.S 4.1). I use General -> Usage to track my data usage but it seems to be inaccurate. The other day I checked and my total usage was 100+mb up to that point of time. Later on that day, I decided to just go back and check again and to my shock, it registered 4GB incoming and 4GB outgoing!!!!!!  shocking.gif I was shocked so I called up Digi hotline to ask and they told me that my usage was only about 14mb total to date. So i figured that there might be a mistake, so I reset the counter. I also make sure that I don't enable 3G and mobile data if not in use cos I heard a lot of cases of data leakage. While these settings were off, I tried using safari with wifi (3G turned off) and also sending sms to confirm that these actions will not have an effect on the data usage counter. True enough, there was no impact.

So things were ok for a few days. Then just now, the same thing happened again. I opened "General -> Usage" and there it was again! Data received = 4GB and Data Sent = 4GB!!

Anybody experienced this can help?? If not, where can I seek help?
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Already replied to a similar problem on the same page you posted this... sweat.gif
JasonSky
post Oct 18 2010, 04:03 PM

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QUOTE(preducer @ Oct 17 2010, 06:08 PM)
jus compared the data logged on the phone and maxis bill, quite accurate i would say. only off by 1-2mb.
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Same scenario here my data usage is pretty similar on my iPhone and on my Maxis bill. Will continue to monitor the next bills.
JasonSky
post Oct 19 2010, 06:02 PM

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QUOTE(drgnkid @ Oct 19 2010, 10:46 AM)
So do you know what cause the issue? From what I have gathered so far, people are just saying they are facing the same issue and calls to Maxis or Digi did not help. I don't see any solution or reason for this problem.

I acknowledged that there are people with similar problems, fyi..
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As long as Maxis/DiGi are not charging you for 4GB sent and received - its quite obvious the problem lies within your iPhone.

Maybe try doing a fresh restore to see if the problem repeats it self.
JasonSky
post Oct 19 2010, 06:54 PM

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QUOTE(devil98 @ Oct 19 2010, 06:42 PM)
does any one know how to check maxis data usage and free talk time remaining ?
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Talk time I think you are able to check via *100#

However data usage need to wait for your bill to arrive.
JasonSky
post Oct 22 2010, 09:27 PM

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QUOTE(boblp @ Oct 22 2010, 09:17 PM)
read through most of the post here.. i found out that most of em' are maxis users.. not stating that its the worst telco.. but if u look back all the post.. maxis users dominate the complaints here..

must be something wrong.. either the telco or the user..
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Yeap! Until Maxis follows DiGi and speed throttle when the user exceeds the limit they are gonna get plenty of complaints.

However doubt Maxis will do anything for now as they are happily milking away.
JasonSky
post Oct 29 2010, 04:19 PM

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QUOTE(ginolo @ Oct 28 2010, 04:42 PM)
guys, just curious, i subscribed to 3GB data plan from maxis,

would like to know for a normal usage like FB, mail, msn and youtube, would it be sufficient for a month?

additional question, does GPS usage count in the data plan?

thanks
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I use 3G for my FB, Push Mail, MSN on my 500mb quota and never reached more then 100 mb before as I have easy access to WiFi and do most of my YouTubing via WiFi.

If you ask me unless you use it for internet tethering & video downloading - 3gb is hard to finish.

And no GPS usage does not makan your data consumption.

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