not many ppl notice there addition hop, when we at different IP range but heading the same destination

possible there hardware capable delay the transmit/route packet round'n'around "but increases latency slightly" or it might be poor routing <some1 pls analyze it

if a FPS gamer should notice the difference, slight change latency at peak/off-peak/super-off peak

an example, just check out MY-SG (neighbor), if they really need proof, time to summon our good friend from SG trace out

if you guys need support, just called out WoW gang "i'm very sure they will support/happy with low latency"

I guess they have the most to lose from 4Mbps customers who pay RM16x-26x. Maybe users started downgrading and they decided to do something.

Please note this is mentioned on their website. So they will say you should have read the relevant documents before signing up.

http://www.streamyx.com.my/customer_care/c...ir_usage_policy

Hi guys,

Really happy to see those responses it really helps alot.

The day i fed up and decided to have the one way ticket, i will stand firm until i reach the destination. I strongly believe that TMNET will NOT grow and stand as high as our neighbour's SingTel or Starhub. At least it's not within my lifetime. I believe if they are able to get Steve Jobs on the board and turn TMNET around as he did with Apple years ago.

My objective is to get them to resolve the current broadband service stability and reliability. This objective will not be stopped by excuses or any "tai chi" kind of move because i made myself clear to them on the following condition:

1. If the decision makers aren't there, it's pointless and i'll not spending more times there during the session.
2. When i'm in there with all questions, meaning to say that, the bottom lines is to get an answer (not explanation) on what action will be taken and date the action must be in place.
3. Shall those action to be taken takes longer than 3 months, TMNET should work out a compensation programs.
4. On the tech support side, as it involve an extremely large numbers of users and large numbers of repeating issues which i don't think TMNET has right man power and right tools to cope with it in a short period of time. Hence, i will mention it, but will not drill into it much at this stage. Of course, this will be emphasize on at the later stage.

The method is simple, i would like to make everything clear to the decision makers including the MCMC as a some kind like a "notice". We need to ensure MCMC knows what's happening and should be able to do whatever are appropriate within their power, more importantly to ensure things are fixed. Else, if that doesn't triggered, we know that it's time for us to look for the "Boss", the Government.

I still have faith in our Governments regardless of who is sitting in the PM office. I believe they will do something. IF nothing has done, the answer of the whole situation is crystal clear. Such ISP, though it's really rare but it's a small portion of comparing to others like "1malaysia", don't you think so?

Well hope you get what i mean, ....

Yes, this is the case with different IP ranges which is why we say there is routing issues eg not optimum routing. Someone on a 218.111 range can confirm - there is probably 3 local hops before hitting the international link. With some other ranges like 115, 118 etc, there can be eg 6-7 local hops first. This

I'm glad someone is doing something at least.. It's a good start webdesignempire, you did something that the rest of us could only wish we could do.

True, the net have been going downhill since mid-march to the extent of can't even browse international websites. It was really odd how some websites are easily accessible while some repeatedly give time outs and not responding.

In my case, I have actually gone tired to try and complaint. Why? I've did before, complaint for almost a month because my upload speed was way below 100Kbps and nothing was fixed. I did get my download rate downgraded though, seems the last complaint I gave, they gave me a boost of 2Mbps download rate (I'm a 1 Mbps package user). It was tiring calling them almost daily and asking about the status of my report.

After mid-march, tbh, I have no idea how to complaint. Ping to yahoo is normal 217ms, ping to google is normal too but as a gamer (WoW player), a slight problem in connection is easily shown in-game, through disconnecting and lag. How do you explain this to the call centre personnel? Some even doesn't know what latency is .. and some didn't even know when I talked about pinging the Streamyx gateway

The last time I send a complaint email to tmnet about wow latency and huge ping, they told me to contact the Game administrator... and seems of late, streamyx expressed that they only cover local connection and wash their hands off international link. When I sit down and think, I question myself where to start if I were to complaint. Obviously they will tell me to try and ping yahoo, hotmail and google (which I suspected will hv around 200ms ping) and then pointed out that other websites that I tell them which has huge ping / timeouts, are inaccessible.

I hope streamyx improve their service since I've been using their service since the days of dial-up and sad to say the connection these days are a lot worse than the days of dial-up. I hope your discussion session bode well for you and the rest of us Streamyx user too. I salute you for taking the step to make a discussion with them, better than nothing I say!

good job man good job. i fully support u in this. after years and years of using streamyx eversince it was first release..

one more thing to highlight is that their staff when cant handle a problem will file a report and send a guy to our hse to check. sometimes they send a sohai who only do ping to tmnet and google which obviously show good ping. one more sohai even say my router got spoil when speed is slow.. mana tau use his modem also same speed

other thing is they would only do speedtest at their website or only kl connection instead of international. whenever international speed low they say its nothing to do with them and blame that website or server is slow and not tmnet's fault.
i still remember last time one guy dont even know how to open command prompt to do ping and ask me how..... how la can be hired by tmnet? the operators? dont even talk about them la... told them i using router to connect to online they keep ask me go to the wizard to create new connection pulak.

anyway, some suggestions for you ts. u shld also make the local pc mags to highlight bout this problem and discussion thing and u can try star newspaper INTECH section. definately need more people to be aware of this.

and also last thing is show them the overall result from speedtest.net.. the part when u finish doing speedtest then the ending got show average speed from people using TMNET.. i still remember got one chart showing all the speedtest result in malaysia.. got one called GOVERNMENT something direct line getting crazy speed and top in the result under malaysia where else tmnet is far below it..

this totally not in sync with najib's 1 malaysia thing, bout people being put first.. government sit in aircond room goyang kaki, boring or tulan that time go assembly meeting release anger and fight la, then sit nice camry car with VIP car no. plate which is totally needless..

thanks for reading my super ultraman cicakman pokemon long post and sry in advance for my powderful engrish and incase i offend anyone with my statement above.


if this still kenot solve the problem i think i ready to camp outside streamyx office d. show of protest by sleeping outside the office like one guy who did that in us, sleep outside the government office to protest antiwar for months

This post has been edited by noblesse: May 10 2009, 03:52 AM

tat day i occur frequent dc and i called to 100 asking is there any matainence, at the time, my fren call in to me asking i got frequent dc or not. den i started to know that is not my alone prob. talking to d cs is like stupid sohai chat. he keep asking me run command and check my ip add, and saying my desktop lan card got prob. he refuse to admit is cause by streamyx prob, and the last the guy said is only either my cable modem lan card spoilt. and not their prob. after few hours my line b to stable. none of my equimemnt spoil as he claimed it.

they always like that one la. either your problem, or that server and website problem. they nvr admit their problem wan.. the only time they admit their problem is when they make the auto announcement when u call them

Somehow, I really begin to questioning of what do they mean by ISP. Intranet Service Provider or Internet Service Provider? Changing their T&C by telling us they are not solely responsible for the international link but can guarantee the local site is certainly unacceptable.

This post has been edited by BlueWind: May 10 2009, 10:15 AM

where is wkkay, rajukabir, hellbound and other networking gurus. I've been waiting for their replies in this topic lol

This post has been edited by aMer: May 10 2009, 12:08 PM

Guys watch your language! No wonder you people cant complain to MCMC or Prime Minister Office, u don't even speak well mannered English. Please, this can be considered a very high profile case and its very likely that this thread and others are being monitored closely. There is enough cursing in extreme slowdown thread. Speaking like a lalazhai (kampung boy) does not help us at all. In fact it will degrade out status.

This post has been edited by andrew9292: May 10 2009, 12:20 PM

There're better places and more effective places for me to camp than TMNET's HQ.

A scenario,

Let say we have a super highway connecting Singapore and Thailand with 12 lanes each. One day, you decided to drive from Klang Valley to Singapore. You had a smooth drive until you reach JB city center. But too bad, when you're just about to drive out of the border, the route is narrow, congested and crippled in some ways that make you almost stale in your car. At this time, if you were to make a complaint, who do you think you should call? Should you call Singapore's LTA (Land Transport Authority) or PWD (Public Work Department) or you should call Malaysia's JKR or City Council?

No matter how good they are in drafting the policies or Disclaimers, this is something they cannot deny and cover up if the issues (eg, congestion) is happening at TMNET's backyard.

To a piece of design, you can express whatever opinion you like or in any way you want it. This is because it has no absolute close end answer which is "correct" or "wrong" and "yes" or "no".

To technical stuff like this, if TMNET said international link isn't their responsibilities which i totally agreed provided they have to ensure and prove their end is in good shape. But to me, based on TMNET's reputation today, i simply cannot allow myself to just believe whatever that's going to lay in front of me without an independent entity's certification or supports.

Who should bear full responsibilities in choose the right Internet backbone provider and with a suitable bandwidth capacity that will cope with the usage? If the current bandwidth isn't sufficient to cope with the current usage, who should be in full responsibilities in renting more communication link or renting links with higher bandwidth?

From verbal source. When question has been directed to MCMC asking why is that TMNET cannot perform even to meet the minimum service level as Singtel can do many times than that? TMNET's feedback as "Singapore is an advanced and developed country".

Do you think when we're using Core 2 Duo processor, Singaporean are using Core 64 Duo processor? Or Singapore is using huge-twice-failure/slow-proof fiber optic or a 1000TG satellite links? The latest technology is available to everybody globally today. An identical or even an enhanced version Silicon Valley can be build in the middle of Sahara desert or African Grassland as well.

About the international link issue is simple. If TMNET insist that international links isn't their responsibilities. Fine, i teach you an effective method.

Let say, you cannot access a website say www.x.com write them an email requesting them to trace route to your IP (when you hook up Streamyx, that is the IP assigned to you via www.whatismyip.com). From the trace route done by the web server administrator.

It should looks like this:
traceroute to 218.111.0.234 (218.111.0.234), 30 hops max, 40 byte packets
1 xxx-xxx-xxx-161.xxxx.net (xxx.xxx.xxx.161) 0.600 ms 0.457 ms 1.089 ms
2 ec1-17.gwy01.sctn01.xxxx.net (96.9.191.1) 1.096 ms 1.082 ms 1.848 ms
3 gi1-13.ccr01.phl03.atlas.cogentco.com (38.112.240.33) 8.535 ms 8.536 ms 8.663 ms
4 te4-4.ccr01.phl01.atlas.cogentco.com (154.54.0.189) 8.653 ms te4-3.ccr01.phl01.atlas.cogentco.com (66.28.4.233) 8.750 ms te4-4.ccr01.phl01.atlas.cogentco.com (154.54.0.189) 8.729 ms
5 te8-2.mpd03.jfk02.atlas.cogentco.com (154.54.2.110) 11.325 ms 11.305 ms 11.255 ms
6 te2-2.mpd01.bos01.atlas.cogentco.com (154.54.6.1) 17.080 ms te4-2.mpd01.bos01.atlas.cogentco.com (66.28.4.201) 16.741 ms 16.240 ms
7 te7-8.ccr01.ord01.atlas.cogentco.com (154.54.7.81) 39.109 ms te8-8.mpd01.or
d01.atlas.cogentco.com (154.54.24.54) 39.841 ms *
8 te9-8.mpd01.mci01.atlas.cogentco.com (154.54.7.138) 51.873 ms te4-2.mpd01.mci01.atlas.cogentco.com (154.54.6.158) 50.857 ms 50.837 ms
9 te3-4.mpd01.sfo01.atlas.cogentco.com (154.54.6.165) 85.612 ms 85.570 ms 85.562 ms
10 te9-4.mpd01.sjc01.atlas.cogentco.com (66.28.4.182) 86.860 ms 86.844 ms 86.823 ms
11 te7-2.mpd01.sjc03.atlas.cogentco.com (66.28.4.74) 87.239 ms 87.223 ms 87.201 ms
12 * telecommalaysia.sjc03.atlas.cogentco.com (154.54.12.2) 292.776 ms *
13 58.27.106.209 (58.27.106.209) 306.213 ms * 58.27.106.205 (58.27.106.205) 306.620 ms
14 58.27.103.122 (58.27.103.122) 306.321 ms 203.106.6.189 (203.106.6.189) 298.157 ms 58.27.103.126 (58.27.103.126) 303.575 ms
15 58.27.103.77 (58.27.103.77) 290.461 ms 58.27.103.33 (58.27.103.33) 291.152 ms 290.416 ms
16 58.27.103.2 (58.27.103.2) 290.723 ms 58.27.103.22 (58.27.103.22) 290.679 ms 289.387 ms
17 * * *
18 * * *
19 * * *
20 * * *

You'll get the international link provider's name on the bold text above. Write them an email saying you're considering to put a lawsuit against them or insist that they have to take full responsibility of it (it's nothing wrong for doing that) because TMNET said browsing to international site isn't TMNET's responsibilities and it's in their policy. Then, whoever the international link provider is, will try their best to investigate and prove it to you who's problems is that. Get what i mean?

Although this is an ugly way of doing things, but this is the most effective method when no other options we can choose. This is the thing i do not wanna do nor encourage anybody to do it as verifying the network and issues cost money and it's not fair to the other parties.

The good thing about this method is, do you think these huge MNC will still deal with TMNET (shall TMNET refuse to change the policy while on the other ends streamyx users keep sending them emails on and off)?

This isn't a dirty tricks, but lack of alternatives, this is still a workable method. And shall only be used when you got nothing left to choose from.

This post has been edited by webdesignempire: May 10 2009, 02:35 PM

You must understand. TM does not owe us any explanations. Or they will give some irrelevant explanations. Because, what you going to do to them? They are not going to lose their job if they don't explain. They will do what they want. When users have no other choices, all the more reason they don't have to explain anything. If users have a choice, even if they leave, they will just sign on new users. When a corporation becomes very large, their attention to their customer base becomes less.

They are not going to be bothered about some users making complaints to them when the complaints should be directed at their own ISPs. They are not going to terminate inter-connect agreements which is part of their revenue.

TM is responsible for the international link that they use for internet connectivity. If there is a circuit fault in their links, they have to report it to the team who is responsible to maintain the links. If a fault occurs somewhere along the link, eg near China, TM has to co-ordinate with the team responsible for that link segment to get it fixed. TM is responsible to have sufficient bandwidth to cater to its users needs.

Some time back, I too have contacted a technical person at a data center in US to ask about slow access. After some testing, it was concluded that the problem is with TM's connectivity with their international counterpart via the international link, most likely on TM's side. At that time, the international counterpart's network did not show any latency.

mylinear,

Exactly, that's the reports we need to shot it to the authorities to deny the term "international-link isn't TMNET's responsibilities" and have them fix the problems on their side rather than push everything to others. That's already serve the purpose here, you see.

I'm not sure others, but my concept is simple. If the problems happen to be in the TMNET's backyard, by all mean they have to solve it. So, to me, the location of the root cause is important as it represents who should responsible to solve it.

As far as i've noticed, it seems TMNET is covering up those section (trace route) and making the troubleshooting even harder. As a user and a member of the web industry, i hate it when someone (TMNET) is pushing me towards the wall. In fact, they had already used up my patient. They are able to keep quiet because no ones really bent it and get them talking and fulfill what they suppose to be fulfilled.

My stand point is firm whereby I won't go beyond the limits. The worst is, if the authorities had already made known to the situation and decided to do nothing. i'm fine with that. At least, i tried my best to help to work out a solution. And at least i know what is the next step should i proceed with.

A big white killer shark has full capabilities and strength when it's in the deep water, not the shallow water. So, for what i personally intended to achieve in my life, if this is not my ground, other industries or places may be mine. As simple as that.

Regarding the TM international bandwidth capacity, this is what they claimed



source

I'm not sure it's the author who doesn't understand these simple terms such as bits and bytes or otherwise. But I believe that the article is referring to bits rather than bytes

China ping >1000ms. does tmnut increase their backbone link to china??

use Jaring proxy. browse very fast. Who fault ?

This post has been edited by yangxi: May 10 2009, 06:55 PM


Attached thumbnail(s)

Agreed, competition helps in improving the service and without it then customer's level of satisfaction is at their disposal. Plus, I think this discussion is just another publicity stunt for them to make some sort of apology and will improve their service (which they won't) and advertise their so called "best effort" service.

Its been so many years till they've open their market and without any formidable opponents to hold them back, the service quality is like and still ________ (you know).

PS: They can block your trace routing, change their policy at their whim and grab any multi-billion contract they want (HSBB), what makes you think a minor discussion is going to do? POINTLESS

This post has been edited by ahpek26: May 10 2009, 07:08 PM

At last.... reasoned, well structered and documented arguments regarding the quality of service from TM. Keep it up guys and I wish you well.

I have tried myself and got nowhere (not even responses) by complaining to the PM's office the government complaint website and laughed myself silly at the 'mission' statements proudly displayed by your government regarding communications. Any so called democratic government that has the wherewithal for its its people to communicate but then refuses to respond or acknowledge is NOT a democratic government.

If you do get to meet with the powers that be, one question that needs to be answered is the MCMC's lack of monitoring and their audit reports with regard to legislated quality of service from ISP's.

There is no harm trying. But one should not lose sight of reality. TM is fully aware of Streamyx problems. They do not need to have a meeting with users to find out about it.

Reality is that these top-level people are not going to say, "Oh, we didn't know about this. Let me make a call and get my people to fix it. All will be ok in 24 hours.".

The fact is, if they are aware of such a pending meeting and the topic of the meeting, shouldn't they already inform their downlines to investigate and fix these problems (assuming they didn't know)? The fact is, why schedule a meeting towards end of the month when they have been told (hence the meeting) about Streamyx problems currently going on for the past few months?

Instead, they will do a presentation outlining what they have done for the past 6-12 months with regards to maintenance and upgrade. Then what they plan to do in the next 6-12 months. And how services will be much better in time to come . See my previous posts.

This will show MCMC that they are doing everything they can. Then a press release to the media about it.

But no harm trying. Just be realistic.

Rest assured that all the important people in the MCMC already know how horrible TM is. Unfortunately, the decision whether or not to do anything isn't in their hands. The reason why nothing can be done is the same as why the last mile is still "owned" by TM up till today. The majority of the "old-school" internet community has been fighting to open the last mile since the TM HiS days which was shortly after TM "claimed ownership" of the last mile.