I thought I read somewhere (probably on this forum) that TM had 150Gbps. But the above article states 100Mbps by end 2008, which also cannot be verified because later it says AAG will be up by Apr 2009, which was last month. It says an additional 30Gbps this year, but I read somewhere that AAG would provide 60Gbps extra. The numbers all conflict.

better off clone the Western country server and put here.. the sea cable is only for server to server synchronization. anyone ever think of that? or its not practical?

The last-mile became the lost-mile a long time ago. I believe in those days , one of the arguments was that the last mile was commissioned by then JTM which was government department. Hence the cost of the infrastructure was paid by tax-payers. Correct me if I am wrong.

Yeah man... i got what you mean here. I don't really hope for something similar and "huge" that happening in US to be happening here. Frankly, i didn't even thought about it. Whether or not they have already knew it, i bet they did. I just don't wanna make assumptions, i wanna see it with my own eyes how they act towards it. I used to meet people around, even though i can't tell what's in their mind 100%, but at least what are the chances toward certain things that i'm hoping to achieve which on this context, stable broadband, nothing i hope to get more than that.

I will not jump to a judgment that easily, at least not without i reach a dead end. However, once i did made a judgment, it is final and it's kinda impossible for it to change.

Same, we'll see what's next.

About jong52yuara's suggestion, i don't think TMNET will implement it. It's call mirror or something like caching server stuff like that.

Made a complaint recently to TM regarding the slow international connection.

Think it's not right to post the CSO's email reply in verbatim, so I'll just list out the points.


- They are aware of the situation and they will always to their level best to provide the best service.

- International link performance is subject to inter-ISP connectivity.

- Very unlikely that any ISP can guarantee end-to-end performance to international sites

- They recognise their customer base has increased and are making continuous efforts to upgrade their infrastructure

- Their role is providing Internet connectivity and access but they are unable to guarantee delivery of contents and performance of the host which is not within their domain.

- Their international traffic management capability is designed to cater for all customers' requirements to ensure they have optimal experience using the Internet, and this is part of their network performance policy.



I'm very sure that they haven't catered for my requirements, and I have been having a sub-optimal experience using the Internet.

This is the point we brought up repeatedly without getting anywhere. There was little to no discussion involved in the deciding of who the last mile was going to go to. From a neutral perspective at the time, if the last mile was to be awarded to any ISP... it should have gone to Jaring/MIMOS who were MUCH bigger than TM at the time; not to mention they did a hell of a lot more in terms of advancing the state of the Internet in Malaysia back then (TM pretty much just sat around on their asses doing nothing; looks like they are exactly the same now as they were back then). The different was that a number of people in high up places had large slices of the TM pie... and that's exactly the same as it is now.

TM seems to have an awfully small profit margin if you look at their annual financial reports given that they have almost 100% monopoly... ever wondered why? Here's a hint: it has nothing to do with improving infrastructure.

One point to note is that customer internet behavior has changed, most subscribers will feel that they are paying for dedicated leased line and demand for heavy download and torrent at full speed, anything lower than the subscribed speed is considered as slow connection.

I do not believe TM can change to become a charity company to provide dedicated leased line for everyone to perform torrenting and P2P.

I guess the word "most" isn't really suitable here. Have you ever spend 4 - 5 hours downloading a batch of email that less than 1MB? I guess those who's heavy p2p downloaders knows what they're into, video? graphic? anime? copyright material? free material? They know it all.

I do not wanna comment on the P2P stuff. The serious thing is, nobody will nor can accept downloading a few text based emails for hours. Right? And that happened to me and some other customers before i made noise to streamyx, MCMC and PMO's Complaint Bureau.

Furthermore, i do not want TMNET to be a charitable organization or providing 8 or 12 mbps, all i hope TMNET can be is to provide stable and reliable broadband services, that's all.

This post has been edited by webdesignempire: May 11 2009, 01:22 AM

MIMOS/Jaring were responsible to spearhead internet usage and growth in Malaysia. I believe they did a good job and would have continued to do so if their hands were not tied with an unfair playing field. They had a loyal following of users from the early days. Even now, it appears they do a much better job with all the limitations than TM does with all the resource at their disposal.

MIMOS/Jaring has grown from dialup to wired broadband and also wireless. VoIP etc. But I guess they are not big enough to cater for all. At one time they were supposed to tie up with Astro for internet service via Astro satellite connection. That project did not materialise in the end.

Maybe personal infrastructures are being improved...?

I agree partially. Personally I don't use torrent or P2P, but when at times speeds are not even 30% of the subscribed speed, it's hardly acceptable.

I don't need TM's charity, what I need is a broadband service which is stable and reliable and lives up to reasonable expectations.

Tell me then, with such information like:

Streamyx Combo 1Mbps
(RM110 per month)
- Require a fast speed so that can view online video streaming and use internet webcam.
- Can do faster download and upload via website, ftp and other direct download.

Streamyx Combo 2Mbps
(RM140 per month)
- Require super fast internet speed.
- Always use online video / audio streaming
- For faster download. E.g. movie files.
- Online gaming

Streamyx Combo 4Mbps
(RM160 per month)
- Require extremely fast internet speed.
- For online gaming and large file download / upload.

http://202.71.97.48/streamyx_combo/packages_recommender.asp

What kind of service should one expect then?

If one subscribes to the 2Mbps service and does not get super fast internet speed, and is unable to stream video/audio always, or if one subscribes to the 4Mbps service, requiring extremely fast internet speed, wants to play online games and download/upload large files, but is unable to do so because of slow speeds, is the user not entitled to complain because the user did not subscribe to a leased line?

Do be reasonable.

Yes, internet usage patterns of users have changed. No longer just for emails and visiting websites with mostly text and little graphics. Putting aside issue of heavy downloaders and P2P usage, TM as the service provider should keep up with the usage changes and cater for it. Are we the only ones who use the internet so much? How about others in other countries?

No one is asking for dedicated lines or charity. Things were not so bad about 6-12 months ago but has got worse since. Why is that? If its due to a large influx of users, then TM should freeze new signups if they cannot cope with the demand. Or ensure they can upgrade their infrastructure to cater for the new demands.

Added:
As chris2k says, look at their own ads. TM is the one pushing Streamyx with the ads and through agents everywhere. Why keep taking on large number of new users if they cannot cope with current users. They promote packages for certain types of usage. But users don't quite get to use it for those purposes. Does that amount to false advertising?


This post has been edited by mylinear: May 11 2009, 02:01 AM

Actually most subscriber requires few things to be done right that entirely have nothing to do with p2p.

The frequent buffering frm youtube that will blow ur brains out.
Games, yea most of us play games and most of us play games that's not locally. The high random ping and delay that suddenly struck u out of a sudden.
Users will call in and get busted with a couple of troubleshoots by monkeys operators and till 1-2 days later , there will be an official notice that their line is down for maintainance again.
Some of us users do watch comic or watever shyt online. And most of this comes frm china. A page could sometimes take 4-5mins to load.

This isnt about dedicated line but a minimal req for what broadband should be. And yet our little tmnut is educating us that broadband is made for intranet.
The only solution for malaysia's internet to improve is strip tm off the isp monopoly market.
Malaysia isnt a small country and there's no way tmnet can cater to the growing needs for broadband. It's time they shud learn to share instead of being greedy. They are already choking themselves and still they insist to provide their incapability in malaysia.

219.94.9.166

219.94.9.178

both final route gateway to US link from malaysia side....

heavy ping delay even from internal Ip

packet loss even in internal ip

This post has been edited by RoxyGal: May 11 2009, 05:38 AM

problem is the connection / ping to international links is slow and bad..
sometimes u cant even access sites or IM without the use of proxy

i dont mind having a slower internet speed but at least it is usable and allow me to connect to international links.
not forgotting stable connection.

bout the p2p thing, i understand your point there.. but another thing is that if they cant provide adequate speed to heavy users, no point making false advertising stating unlimited download, fast download / surfing for their packages and stuff.

this is no different than pirated dvd seller. claiming the quality is good when clearly it isnt.

sometimes i wonder how they are able win those sullivan award thing and stuff... maybe due to popularity since most of us dont have other better choices.

So, Do u want TM to have bandwidth capped / bandwidth limited in the other word ?

Seem some ppl who do not download / p2p were affected.
To solve the current, insufficient bandwidth, TM are needed to offer limited bandwidth
example :
3GB /m - RM30
10GB /m - RM60
40GB /m - RM140
and all line are 4mbps standard.
once u have exceed your package then u might capped to 512kbps.
I believe this excise is very hard too.

However, Why do we need to help TM to save bandwidth or advice them to over bandwidth limite packages, this is their job / responsibility to upgrade their bandwidth all time to all streamyx user.

Beside than, To solve the current problem, TM need to open tender to offer others ISP to buy PORT/(or whatever calls). By doing this, TM will have lesser user and extra bandwidth.

---

Added on May 11, 2009, 6:48 amFrom what i observe, TM already got 14nodes around the world.
They have lesser tracert node and better connectivity around the world. The problem is insufficient bandwidth caused all the lag.

This post has been edited by Suk: May 11 2009, 06:48 AM

On a larger scale (ie. internationally), Jaring/MIMOS is bigger than TM. They have comparable international bandwidth to (last I checked) more landing points worldwide than TM... utilized by their users (which due to our last-mile policy means mainly datacenter clients).

As for AstroNET, it was tested, it was pretty horrible, it was given up on. Imagine watching Astro (who have a deal that smells interestingly similar to TM) on a Champions League Final night... then it starts to rain. Now imagine surfing or downloading with the same limitations that Astro has... paying a ridiculous amount because satellite transmission isn't cheap... having enough latency that you could take a flight to pick up the packets from your destination yourself... AND still needing a TM phoneline (which you still need to pay for) to create your uplink. AstroNet was scrapped pretty soon after the beta testing stages.

Re: dialup > wired+wireless broadband. The majority of end users will only know Jaring for their wireless services. The last-mile policy has stuck a spanner in the development of our wired solutions; which is why anyone who is remotely interested in being an ISP has ended up going wireless (which I haven't been a big fan of since the beginning of time) - this doesn't include the small number of ISPs who have lucked out in terms of last-mile penetration such as TIME. The only thing that our last-mile policy has managed to do over the past 15-20 years is make some people very rich... and kept our wired technology stuck in 1995. The speeds and technology that you see from TM today were already slow by comparison to many countries worldwide back then... fast forward to today and we're still stuck in 1995 while TM continues to advertise BLAZING FAST internet. I suppose in a way you could thank TM for our (in general) early adoption of wireless technologies; except no ISP in their right mind would choose wireless as a medium given a choice.

This post has been edited by biatch0: May 11 2009, 07:30 AM

personally not a heavy BT/P2P user, but the slow downs when browsing or online gaming or even just a plain ping to some international sites are clear as day. Is it because of this 20% heavy download usage users that are causing the problems? Don't they have throttling at certain thresholds?
The line seems to be back to normal since yesterday though.

agree on the last mile comment, why hasn't TM made any improvements at the last mile ? 90% of home users nowadays are still using copperline for their internet access.

This post has been edited by thxxht: May 11 2009, 08:19 AM

chris2k,

i guess you simply do not get what i meant here. The word "Do be reasonable" really get on my nerve. DBR? Do you think TMNET service at current situation is reasonable? Do you think the support is reasonable as well? Their fair usage policy fair?

Based on your points,

"- They are aware of the situation and they will always to their level best to provide the best service."
If i were to strict to it, if their "best level" doesn't delivery the minimum result, it simply not enough.

"- International link performance is subject to inter-ISP connectivity."
Who should bear the responsibilities to rent a stable "link" that has sufficient capacity? You? Or me? Or others?

"- Very unlikely that any ISP can guarantee end-to-end performance to international sites"
Do you know that it's not even "very unlikely" it's no way the ISP can ensure that. And we just want TMNET to ensure no problems within their infrastructure, that's all.

"- They recognise their customer base has increased and are making continuous efforts to upgrade their infrastructure"
When?

Unless you are good with the 1993 when the Internet is first introduce in US military department and it's view by lynx web browser. Btw, do you know what it is? My point here, do some research. Because from your post, i can see you didn't really do you homework. If you did, may be you did not get it on the right track of it.

Let me tell you something. Those usage you mentioned is considered as common usage today. To me, i'm not a p2p downloader, but hey, we all cannot use p2p as an escape goat by pushing the blames to them. And furthermore, i'm not sure you really read the posts especially mine last post. So, do you still think downloading email batch that less than 1MB takes 4 to 5 hours is reasonable? When you call the helpdesk on the other end and the only thing they can help or teach you to do troubleshooting is that off and on the modem n bla bla bla... then the problems still remains, they'll be telling all sort of reasons except telling you the problems is on their side. How's that?

Get your hand dirty, go to the field and do some research. That's my advise.

webdesignempire, you may have misread chris2k's post. It was in reply to p4n6 asking p4n6 to be reasonable. Please re-read post #90.

At least that is how I read it, chris2k may wish to clarify further.

opps... sorry guys... .... I'm a bit unstable already, because last nite a customer wake me up 4 in the morning to help him check some sites in US, takes 2 hours and half loaded only.....