I'm glad someone is doing something at least.. It's a good start webdesignempire, you did something that the rest of us could only wish we could do.

True, the net have been going downhill since mid-march to the extent of can't even browse international websites. It was really odd how some websites are easily accessible while some repeatedly give time outs and not responding.

In my case, I have actually gone tired to try and complaint. Why? I've did before, complaint for almost a month because my upload speed was way below 100Kbps and nothing was fixed. I did get my download rate downgraded though, seems the last complaint I gave, they gave me a boost of 2Mbps download rate (I'm a 1 Mbps package user). It was tiring calling them almost daily and asking about the status of my report.

After mid-march, tbh, I have no idea how to complaint. Ping to yahoo is normal 217ms, ping to google is normal too but as a gamer (WoW player), a slight problem in connection is easily shown in-game, through disconnecting and lag. How do you explain this to the call centre personnel? Some even doesn't know what latency is .. and some didn't even know when I talked about pinging the Streamyx gateway

The last time I send a complaint email to tmnet about wow latency and huge ping, they told me to contact the Game administrator... and seems of late, streamyx expressed that they only cover local connection and wash their hands off international link. When I sit down and think, I question myself where to start if I were to complaint. Obviously they will tell me to try and ping yahoo, hotmail and google (which I suspected will hv around 200ms ping) and then pointed out that other websites that I tell them which has huge ping / timeouts, are inaccessible.

I hope streamyx improve their service since I've been using their service since the days of dial-up and sad to say the connection these days are a lot worse than the days of dial-up. I hope your discussion session bode well for you and the rest of us Streamyx user too. I salute you for taking the step to make a discussion with them, better than nothing I say!