Yes I was asking p4n6 to be reasonable. Apology accepted.

A lot of points you are missing here. We start off with examples,

Okay, water, we use water, everyone does. Alright, every drop of water that comes out from your tap, u will pay for it as it goes through a meter that someone from the water company of your respective area will take it's readings and charge u accordingly. If the pipe breaks somewhere or the water pressure is low, you wont use as much water and you will pay less. If there is an outage of service, u wont even need to pay as u did not get to use the service at all. U get my point here? U are paying for what is delivered to you and based how much of water u have used.

Same goes with electricity, u use it, u pay. U use it MORE, u pay MORE. If you dont get to enjoy electricity due to outages or so, you wont need to pay for that amount of time you did not get to enjoy the usage. We pay streamyx a fixed rate, one of the most expensive broadband rates in the world...yet.

Another example, Toll/Highway. Tell me, do you pay to use the Federal Highway(KL/PJ vice versa) or LDP highway (Lebuhraya Damansara Puchong) or MRR2 etc etc. NO. WHY? Because these roads get jammed everyday during peak hours. And the traffic can be considered SLOW MOVING throughout the day IF you are required to pay to use those roads, you will only pay because that is your ONLY OPTION.
How about the North South highway? U collect a ticket at the staring of you journey, u enjoy a fast journey and you are charged at your exit point. You are charged based on how far you go. Yes, N/S highway gets jammed during the rush back days for festive seasons but its just a ONE-OFF event. Not daily like what we are facing with Streamyx.

Buying a computer? U spend RM1000 u get a computer barely enough for daily usage. U spend RM5000 u can get a computer that can do wonders. U get what u paid for.

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We are paying RM77/88 or more each month, for a service that is not even useable for international browsing, and now even local browsing is affected. We Malaysians pay one of the highest rate compared to other developed countries for broadband service. We do understand TM is new in this, TM has to charge high rates to cover costs of its infrastructure and for future upgrades, but where has all our money gone? We are paying for a service that is almost unuseable for someone to take our money and enjoy his life?

p2p? they did a very good job at throttling p2p and are still doing a very good job in throttling p2p. But instead, since March, we are get a connection that is barely useable even for browsing. U think TM cant change as it will become charity? With a slap in your face, WE are the ones doing big charity my friend!

TM is a Government Linked Company, a GLC. It's Southeast Asia's second-largest telecommunication company. It is representing Malaysia in providing these kind of services. Tell me, many ppl have reported low built quality of Proton cars such as the new Saga. Immediatly we will think what is the goverment doing? A GLC, a National Car-maker can produce such a low quality car. What about Perodua? The new Nautica that is overpriced? Myvi's built quality isnt that good too. But why we are not paying attention to that? Perodua is not a GLC, its private so we dont give a damn as the government cant do anything about it either.

In TM case, we have a goverment body, MCMC to look after these things but they are not doing their job at all. If P1 wimax was our only national provider and they are a private company, we cant do anything either.

What we are doing will also help TM in the future, many of us are losing trust in TM, soon when there is another alternative as good as TM, i can safely say that about 35% of it's users will switch immediately.
As u can see in the recent elections (not trying to promote anyone) Barisan National loss majority of its votes becase that was an alternative that would make a difference. If TM does not reslove its issues now, in the future they will suffer when the people have an alternative.

This post has been edited by andrew9292: May 11 2009, 12:31 PM

why still got people thinking Rm66 + RM26 for a 512k download speed is reasonable? Even TM does not has any problem at all, it still considered expensive internet service for me. and now u still want me to pay more for lots of throttling action? no way!

Hope I do not point out something wrong and i really wish this discussion will help us ,the user get what we pay for.

This post has been edited by x10amin: May 11 2009, 01:59 PM

Looks like TM's unstable fiber / copper connections have spread and jumped over to humans...

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Added on May 11, 2009, 2:53 pmMost utilities and services are pay per usage (PPU). Electricy, water, Astro (based on packages), mobile phones, fixed lines (especially international calls), etc. Even wireless broadband companies have data transfer limits per month. There is no such thing as unlimited. TM does not say unlimited data transfer (not that I know of). They say unlimited access / usage.

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Added on May 11, 2009, 2:55 pmYes, I said this before. I think the minimum normal package now should be at 2Mbps, maybe with a basic 1Mbps for very low usage. We have not advanced as we should have. No upgrades in our packages for nearly 5 years, no reduction in existing prices either. So we are actually paying more and getting less.


This post has been edited by mylinear: May 11 2009, 02:55 PM

Hell it's about time! Finally someone to lead the thousands of disgruntled screamyx users and force the monopolistic tyrant to listen to us for once. I really wish to participate but I'm already mentally drained from dealing with those people, you on the other hand seem to be much more resilient and I will be cheering for you. Honestly, I'm not expecting much to come out from this but it's a start nonetheless.

Guys,

I've sent the Authorities an email in regard to the discussion session that are going to be held. I hope i didn't miss out anything though, please kindly refer to the below.

Email Content
=========

Good Afternoon Saiful & Ketua Pengarah of PCB,

Hope you are doing well.

Please kindly be informed that I've been informed verbally by TMNET's staff, Ms. Norehan (DID: 03 2240 2939) saying TMNET is going to hold a discussion session initially dated on 26th of May 2009.

Upon the confirmation received from TMNET, I've requested to invite the relevant departments head (decision makers) from TMNET to attend to the discussion. Furthermore, I requested TMNET to invite Ketua Pengarah of MCMC Complaint Department as well which has been verbally confirmed by Ms Norehan.

As part of the invitation list, I've requested two editors / news reporters from The Sin Chew Daily and The Star while TMNET may feel free to invite other to the discussion. The objective for the editors / news reporters is to cover the details of the discussion and of course provide constructive suggestions to the discussion.

Furthermore, I've suggested inviting:
- admin or moderator of famous local IT forum, lowyat.net
- Mr. Josh Lim (redesignmalaysia@advertlets.com)
- MyIX Members

I sincerely looking forward to meeting with you during the discussion session.

The issues to be discussed are as below:
- International Slow Browsing
- Trace Route
- TMNET's Best Effort and Fair Usage Policy
- TMNET's Tech-Support Competency
- Compensation Matters
- Streamyx's Ads, is it slightly exaggerative?

I hope such friendly discussion will be a fruitful one whereby action plan will be drafted and solid actions will be in place on timely basis which will make stable and reliable broadband services a reality.

Lastly, I thank you for your time going through this email and pardon my language (apology, shall there be any errors in this email). Thanks a lot.

PS: Besides to the recipients as listed below:
- Mr. Saiful Azhar Johari(MCMC)
- Ketua Pengarah of Public Complaint Bureau (PCB)
- Aduan SKMM (aduanskmm@cmc.gov.my)
- Corporate Communication Department (ccd@cmc.gov.my)
- Shaharliza Mohd Saman (MCMC)
- Azizan Mohd Afandi (MCMC)
- Amarjit Singh a/l Karthar Singh (MCMC)
- CEO of TM
- Rohana Abdullah (AGM of Streamyx Division)
- Streamyx Customer Helpdesk (help@tm.net.my)
- Mr. Josh Lim (redesignmalaysia@advertlets.com)
- Sin Chew Daily's Editor (cyberworld@sinchiew.com.my)
- Penang Consumer Association (info@cap.org.my)

This email is CC / Published to / on Forum as below:
- CC via online form - The Star Ronald Michael Byrne, Editor, StarIn.Tech (Pengarang, Star In.Tech)
- CC via online form - National Consumer Complaints Centre (NCCC)
- CC via Forum - www.lowyat.net at the Topic http://forum.lowyat.net/topic/1024067


End of Email Content
==============
--
Best regards,
Dave

Thanks alot for your interest man. I'll try my best.

Thumbs up for the effort. Remember, we are behind you all the way.

your email sounded very professional and well thought out. good job!

Nice work, hopefully the discussion will take place. U'll have this community's full support ; )

------------------------------------------

List of Ministers and Deputy Ministers (and email addresses) for the reference of users who would like to complain to higher authorities.
http://www.pmo.gov.my/?menu=cabinet&page=1797
http://www.pmo.gov.my

Feedback to PM (requires registration)
http://www3.pmo.gov.my/emaklum/PMFeedback.nsf/logv1?openform

BIRO PENGADUAN AWAM - JABATAN PERDANA MENTERI
http://www.bpa.jpm.my/

MCMC - Suruhanjaya Komunikasi & Multimedia Malaysia (complain button is on the right)
http://aduan.skmm.gov.my/
OR
Alternatively: aduanskmm@cmc.gov.my

I have only one issue regarding your email;

Friendly discussions do not make any impression on monopolies such as TM and as has been said many, many times before, seem to have government blessing of their poor service.

May I also ask what do you expect the press to report on? For a so called democracy Malaysia has one of the most heavily censored press and media in the world

This post has been edited by knoblet: May 11 2009, 07:54 PM

A guess would be the press will report on how TM is concerned about their customers and had a discussion on issues that mattered to the users and how TM has outlined plans to provide even better services in the future.

I am wondering whether this is going to be a friendly meeting where TM does its PR work, or are users going in with guns blazing demanding for explanations and immediate improvements?

Will this be a closed door meeting? With TM having a short briefing with the press after that?

This post has been edited by mylinear: May 11 2009, 07:56 PM

Thanks alot for your supports guys, really appreciate it very, very much.



Yup, it's a friendly discussion. To me, any conversation made off the court is considered as friendly discussion, even though some people including me, might be shouting in the room, and even until it can be heard a few floors up, down or side ways. It still a friendly discussion. When i'm out of the door, i would feel free to join them for a drink if they invite me. The thing is, i hate the services, not the people. In an organization, the people at the lower corporate ladder (general terms small potato or fly, whatever you wanna call it) it still an employee. If the employees do a lousy work, or way under perform, no matter, it's not their 100% fault. The management are the one that should be responsible for it. Simply because, they failed to notice the problems (may be) and failed to take appropriate action to fix it. In short, how's the employee acts, it portray the image of their bosses.



If the press would do what they suppose to do for the good sake of everybody, i hope they would. Else, i got to see another truth lor. Basically, what i hope or wish the press to cover is,

1. What and when TMNET going to fix the long pending repeating issues.
2. What MCMC will ensure TMNET is delivering their promises on time. AND, should TMNET failed, what would MCMC do to fix TMNET.

I guess 3 paragraphs are sufficient enough to cover the conclusion already. BTW, do you know what censorship means to me? It means the Ostridge (a kind of bird) who bury their head in the earth when they sees a hunter coming. Heard of the story before right? Suppose it can use the time to fix the problems by running away. The Ostridge burnt up its only time left and finally it went onto the hunter's plate.



Donald Trump's Real Estate and Steve Jobs' Apple Empire isn't built by PR. And i assure you that, if no accidental events, it wouldn't be any gun blazing demanding for anything because, if they cannot make their decision, i bet their boss will.

Whether or not it's the close door meeting, i hope i can contribute in helping to convey what's discussed behind the door to everybody here or other media channel. Whether TMNET PR will brief the reporters or editors, i have no idea. But i wish so much they would because it's a projection of another forms of guiltiness (feeling of doing something wrongly).

All and all, it's simple, what's and when to fix the problems, if TMNET cannot make it, what would MCMC do? Well, none of those are my calls.

This would be fact that will forever remind us, being TMNET user, I don't know when TMNET going to change the situations and the fact is we still using their cheap service while paying high like having high speed...

The press wouldn't censor such news IMHO. It isn't political and frankly, it should be highlighted long ago.

How is anything related to a company like TM not political? Proton and Naza aren't political either right?

If u want some comparing with Jaring, I would like to do some speedtest for u.

hmm nobody invite jeffooi ?
he's got some IT background.. and he's a MP

at least if he attend, he might help us raise the quality of service provided by a glc which is reflective of the government itself..

The press wont censor ,just that none of them have the guts to put an article on that.
Even it does appear, it will be some tiny few lines on the most unnotice section of the newspaper.
It isnt polictical but it's imprinted TM= Telekom Malaysia. Unless they change it to Telekom Mati.