Would like to share my recent experience with MAS..

I bought a Promo Biz class ticket in June 2012, and specifically ask whether i can change the return date or not, as its few months away and i cant confirm, so i just pick the nearest date that i will return to KL.. and the lady on the phone told me as long as i fulfill my flying out date, return date can be change without any penalty. So I'm happy with her answer and paid for the ticket.

So I fly out as stated on the ticket, no issue, and recently i realised i need to go back to KL a day earlier, so I called and ask to change for the date i needed, to my surprise i was asked to pay for the penalty (RM200) and fare difference (RM2000+) and of course I'm furious as im not told when i bought the ticket, actually im alright to pay for the penalty, but not the fare difference. I tried to explain to the lady on the phone that i wasnt made known on this penalty thingy and she told me my ticket is a promo biz class ticket and this is the money i need to pay if i want to change. So I told her i specifically asked for this clause when i bought my ticket few months back and requested that they trace the call as im very sure i was misinformed. She agreed to investigate and will let me know the outcome. As normal procedure, i guess i should be given a case no or someone that i can call to check with to know the status of the investigation, and this lady, i think she's very frus with me asking her to investigate and quite rude to me saying she will call me on the case status, but i insisted to get a case no or someone i can refer to if she never call me back.

Waited for few days and no call back (no surprise) and thinking back she's really rude to me (doesnt let me explain myself and keep barging me, until i've to say, are you finish and can i talk now) so I lodged a complaint on MAS website..I know its a Promo Biz class ticket, but she should not be so rude to me..i mean even if its an economy ticket, i should not be receiving that kind of treatment..

After few days of the complaint, i got an email from MAS saying they will waived all the penalties and allow me to change the ticket. which i did not expect it as I just want to voice out the rude treatment i received and am happy to wait for the investigation outcome, as im very sure i was misinformed.

Anyway, I am happy with the outcome since i can change the ticket to the date i wanted..