im 1st time travel to kota kinabalu this coming june, will b depart from KLIA, bringing my 2 young kids & my mom, can any kind person guide me how to check in at KLIA?

gosh fly to china
airasia Rm200++
MAS RM800+++
Fuel and Insurance surcharge

MYR 744.00 each

Actually why compare a low-cost carrier with a full-fledged one? I use AA as well but then, now it's like comparing "Hilton to Tunes".

hi guys,

i not frequent travel via MAS. If i already web check in and i dont need to check in my luggage. What is the earliest time i need to be in airport to depart?


like AA normally like 45-60min before departure, i only reach the airport. how bout MAS? i dowan spend 2 hours doing nothing there.....


any advise ?

Hi,

So I assume you already have your boarding pass? If it is so, just walk straight to the Gate not less than 25 minutes for boarding, if I am not mistaken.

Or you can just refer to their website or call them for more precise information.

After you web check in I thought they mention in a phrase there?

If domestic, not less than 30 minutes. If international not less than 45 minutes.

its international

thanks guys....

i going there via cab dowan stuck too long in airport

Would like to share my recent experience with MAS..

I bought a Promo Biz class ticket in June 2012, and specifically ask whether i can change the return date or not, as its few months away and i cant confirm, so i just pick the nearest date that i will return to KL.. and the lady on the phone told me as long as i fulfill my flying out date, return date can be change without any penalty. So I'm happy with her answer and paid for the ticket.

So I fly out as stated on the ticket, no issue, and recently i realised i need to go back to KL a day earlier, so I called and ask to change for the date i needed, to my surprise i was asked to pay for the penalty (RM200) and fare difference (RM2000+) and of course I'm furious as im not told when i bought the ticket, actually im alright to pay for the penalty, but not the fare difference. I tried to explain to the lady on the phone that i wasnt made known on this penalty thingy and she told me my ticket is a promo biz class ticket and this is the money i need to pay if i want to change. So I told her i specifically asked for this clause when i bought my ticket few months back and requested that they trace the call as im very sure i was misinformed. She agreed to investigate and will let me know the outcome. As normal procedure, i guess i should be given a case no or someone that i can call to check with to know the status of the investigation, and this lady, i think she's very frus with me asking her to investigate and quite rude to me saying she will call me on the case status, but i insisted to get a case no or someone i can refer to if she never call me back.

Waited for few days and no call back (no surprise) and thinking back she's really rude to me (doesnt let me explain myself and keep barging me, until i've to say, are you finish and can i talk now) so I lodged a complaint on MAS website..I know its a Promo Biz class ticket, but she should not be so rude to me..i mean even if its an economy ticket, i should not be receiving that kind of treatment..

After few days of the complaint, i got an email from MAS saying they will waived all the penalties and allow me to change the ticket. which i did not expect it as I just want to voice out the rude treatment i received and am happy to wait for the investigation outcome, as im very sure i was misinformed.

Anyway, I am happy with the outcome since i can change the ticket to the date i wanted..

Any attempt to compensate of service recovery from MAS?

what do you mean ??

Good that you voiced this out, I think it's only fair to see both the good and bad side of any company and in this case I think MAS listened to the customer complaint and responded.

However I think in all cases, it's always buyer beware ie. you can't just trust the phone rep 100%, always read the terms and conditions.

i did read the T&C of the ticket online and still confused, which is why i called and clarify before agreed to pay for the ticket coz it was my 1st time buying Biz Class ticket..so im not sure what are the normal T&C.. i assume that Biz Class ticket can be change without any charges.. which was confirmed by the lady on the phone b4 i paid..

Apparently she's wrong informing me that as well..

When I write feedbacks about something to MAS, they always compensate something in term Enrich Points as their service recovery. My last feedback is about flight from KUL-Male, they give me 15k Enrich.

wah.. nope..i guess they waived the penalty fees for my ticket change is the so called service recovery for my case :-)

Hi,
My question. I cancelled my osaka - kl ticket lst month. I need to go back earlier and since I bought promo ticket, the diefferences is alot so I cancelled my ticket and bought another ticket using my enrich points.
As Air Asia, when we cancel the ticket, we can get airport tax refund. So I write to MAS about the refund but was rejected.
Is it true that we cannot get refund for the airport tax?
Where can I complain (to get extra enrich points)?
Thanks

not sure yours is considered a complaint, but did they mention why ur request is rejected ??

hi guys, ive got a question here. i will be travelling overseas next year by MAS. i thought of carrying a sling bag, a camera bag (DSLR type) and a hand carry luggage. i was wondering, is it allowed for me to board the plane as the standard one is to bring 2 luggage on board?

Wow!! So generous. Was it a complaint or compliment??

I complained once on a long haul flight, only given 5k points. That was years ago.

In my case, they credited 3000 point for my enrich card. But it was KK to KL flight. I misssed my 6am flight (overslept. heheehhe) and have to take 830am flight ( I had to pay additional RM250). But my luggage arrived on later flight. I filed in a complaint and wait for my luggage to arrive. Several weeks later I received an apology email from MAS with 3000 point credited to my enrich card member.

BTW, I think this annielee is the same girl who complained about MAS not a long ago. It was quite an explosive issue. This forum was kinda on fire

---

Added on December 18, 2012, 10:08 amNo problem. I am MAS frequent flyer. I always bring along with me DSLR camera, a bag pack & handcarry. So far so good, I have no problem.

This post has been edited by Listiani: Dec 18 2012, 10:10 AM