does this ibesupport@malaysiaairlines.com really works?
i called MAS careline and they refer me to this email coz i bought the ticket online. Tried to search MAS website but couldnt find this email address.

Every time I contact MAS through their website, their response will be from this email address. So I think it will work.

Hi all sifu,
i have enquires here,
i understand that Senior Citizen, mean age > 55 and above can entile for 50% if you purchasse MAS tickets.

however, i try to book for my uncle.. no button click on senior citizen, how to entile for 50% disounts?

Need your help

i also noticed that button is nowhere. u can call them 2 ask 1300-88-3000

if im not mistaken, we cant book senior citizen ticket online.. we need to go to the agency.. and we need to book 1 mth in advance..

book through their branch.

book through branch ?
cannot book online ?
ok tomorrow i'll call,,,

hi...do anyone know how long usually it takes for ibesupport@malaysiaairlines.com will reply the e-mail.

i e-mailed them last week regarding my ticket but haven't received the feedback yet.

Sometimes they reply very fast, but sometimes take very long time.

thanks a lot.

i made a payment for my flight booking through maybank2u. i have statement from the bank that the transfer is successful but i didn't receive my itinerary through email and the booking is not in my booking list... and i didn't copy down the booking number. what should i do now?

Call them-lah

Yup. Same here. but i am very irritated coz they are not professional. Was put through the IBEsupport staff.. and was informed that i can cancel and get my refund.. even gave me the cancellation ref. num. Then few days later, was informed in email that cannot cancel and get my refund. Then i followed up with another email to state the cancellation ref. num.
Guess whats the reply? No such thing. Ask me to talk again with the IBEsupport staff that provided me with the ref. num.
End up, i just ignore the email.. i have nothing to say liao coz fed-up already with their attitude.

Ehhh..MAS kenot hv such as bad attitude wan compare to AA...We all pay gold & not peanut to MAS hor..

hmm next time book with credit card loh.. i used credit card and instantly dapat email itinery from MAS liao. very efficient

i dunno ler... they are supposed to be better right? but all this while, i have better dealings with AA customer service. Sumore this is my first time i deal with MAS... coz normally i will book thru agent.

how good does MH handles your FRAGILE check-in cargo?

best way to deal with companies is to always go to visit them and kacau them in person. i think it is much more efficient. go to MAS office and yell at them loh. the only thing you should do on the phone with MAS is to change ticket date, because they tell you on the phone that you need to pay penalty rm150. but when you go pick up the ticket its no charge sometimes heheh. but i think if you changed ticket dates at the office, for sure they charge you there and then.

Anyone knows when the next airfare promotion will be? Would like to book tickets to Australia

This really need to wait for announcement from MAS as we re not MAS staff.