Hi to U mobile rep here.
I have register for MNP (from celcom) to Umobile @ Sunway Pyramid on 8th Feb, but until today my line still yet change and it's already >5 working days as stated in the standar MNP time line.
Try calling the 018.... service center, no one pick up the phone, email through the u mobile website contact also no feedback.
Before I walk in to the service center in Sunway pyramid again (quite inconvenient for me who working on Mon to Fri), wonder can the sale rep here help to follow up on my MNP issue?
My h/p is 0135181833.

Guys, I'm on U28 now prepaid.
can the free calls and SMS be carried forward if its unused? I read somewhere that says it is possible but I cant find back the link.

free calls up to 200 minutes and free sms up to 60 sms can be carried over. It means that the max amount of free calls and free sms that you can have are 200 minutes of call and 60 sms respectively(any unused free calls and free sms are wasted)

http://u.com.my/prepaid/umi_tnc

Fyi, those MNP request that i emailed over Umobile Activation Dept on 17-2-2013 is already in progress.

I strongly urge you to return to the SC concerned to check with them.

Thanks

Even mine registered for MNP @ 3/2/2013 til now also not yet success ler.

Logged 2 report but yet to get port in to Umobile.

Today called again to Umobile SC. They said my line have error in their system. Now need to walk in to re-register!!!

Mine register on 1/2/2013 just yesterday only complete (after complaining via email over weekend and calling them yesterday morning 6.30 am).

Wat is the reason they give u as for the delay port in?

No reason. As of Monday (last email they sent me) they said 'we are looking into it and will let you know, here's your report number'. As of last Thursday (the previous time I called them) they said 'your number not listed yet, please go back your service center and ask, we don't have their phone number sorry'.

Well, one good thing for your case is at least you still receive an email reply, so far I still yet receive any email reply from them (call their cust service line also not successful connected so far).
After reading your all replies, I even wonder whether should I spend the effort to step in to their CS counter. I foresee I'll receive the typical reply from them like what you all received.

I've found call them about 7am-8am easiest to get them. I've waited for >40 minutes before in evenings, whole way driving back from office to house....

U r rite.

I called them at 9am+. Just wait for awhile then call got answer.

Wow...you seems really patient in calling their CS, no wonder I can't connect to them so far cause t I only patiently wait for max 5 mins then will hang up.
Maybe I should try calling in the early morning tomorrow, thanks.

Guess you all are right, I manage to call the customer service this morning around 8:30am, it's really easier to contact them at this time frame.
However, after contacting them is leaving me more misery now.
First, I choose the general inquiry line to ask about my postpaid porting status. Then the guy in the line say he only in-charge of prepaid, so need to transfer me to other guy who handle postpaid. In the end it transfer to 4 persons (all first 3 transfer are prepaid handling, seems like they also not so sure who in-charge what amongst them) then only able to talk to the postpaid guy. However, as expected also I receive the answer that my porting no. is not in their system, so no any activation done so far.
However, the fantastic part is when I want to further ask about the possible reason and solution to speed up the activation, the guy hand up my line. I then try to re-call the CS line again (this time direct to postpaid extension) and after waiting for few mins, phone has been lifted but hang up immediately.
So, think my last resort is to walk in directly to the CS in Sunway again, but I'm not sure whether it'll be for porting follow up or porting cancellation request. The CS of U mobile really frustrating and scare me off now.

I'm bit lucky than u.

At least they never hang up my call.

But they told me to walk in re-submit all the relevant information for porting in again!

I straight away shoot the CS on the phone. I told them u all have all my information but then cannot do anything? Is their system error but then need us to re-submit all the things again again & again.

Now is just for waiting & waiting.

Edited

This post has been edited by kw: Feb 24 2013, 05:13 AM

im currently on umobile prepaid , the unlimited data plan is great, though 500mb is not enough for me & free sms is not enought.

anyway im thinking whether to change to u28 prepaid which increase to 1gb date + 200sms, but no free call.

should i ?

did the internet speed on postpaid will be faster than prepaid? or they are the same?

only for prepaid user ka?

Prepaid U28 comes with 500mb with 30sms and 100mins call. I think u mean Postpaid U28 with 1gb data with 100 local sms and 200 sms to other operators. The speed will be the same.

I use U28, it's great! it's cheap and every month my bill only cost around rm50-rm80 (include calls or sms ), not sure it be faster than prepaid coz I use postpaid since. So cannot compare la. But a bit sakit if you use too much sms coz it cost rm0.20 per sms. Been there!

So this U28 is preferable to anyone who regularly use data plan, BIS and whatsapp etc.