minta maaf kerana tidak menggunakan bahasa inggeris.saya tak berapa pandai gunakan english.saya sebelum ini hanya melayari website ini hanya untuk menambahkan ilmu.tapi saya mendaftar untuk menjadi ahli untuk menceritakan pengalaman buruk saya sewaktu pergi kedai Automotive Genesis Car Audio & Performance Center
( berdekatan South City Plaza Seri Kembangan ) .
sebelum ini saya telah beberapa kali pergi ke kedai tersebut dan sangat mesra dengan manager kedai tersebut. jadi suatu haari kawan saya ( using kenari ) hendak memasang amplifier untuk keretanya. so saya call manager di situ sebelum membuat pemasangan dan berbincang tentang harga.so setelah bersetuju saya membawa rakan saya ke kedai tersebut.

apabila sampai di kedai itu kebetulan manager itu tiada di situ.so saya bertanyakan kepada salah seorang staff di situ tentang nak pasang amp dan harga sekali...staff tersbut yang amat sombong mukanya berkata mana boleh dapat itu harga dan suruh saya call manager dia.dai siap kata.."u dia punya customer u call dia la"lalu dia terus tinggalkan saya dan kawan saya seolah olah tak mau layan saya, dan pergi ke customer lain.waktu itu saya rasa sgt geram dan marah. apa ingat saya pergi itu kedai bukan jadi custmer awak ka..****** punya orang....saya tak kisah jika staff ( sombong dan berlagak ) ni tak percaya tapi apa salahnya dia yang call manager dan tanyakan hal tersebut.ini tidak ..dia ingat saya mau tipu sama dia.waktu tu saya amat malu pada kawan saya kerana dia berkata macamana saya boleh rekemen kan dia kedai ini.so saya call manager tersebut dan menceritakan hal tersebut.manager tersebut berkata takpa..dia akan cakap pada staff tersebut.
setelah dapat call dari manager dia si berlagak ni datang kembali pada saya dan berkata okla dia boleh pasang pada harga tersebut ( muka masih berlagak lagi ) bukan mau minta maaf tapi masih sombong lagi.so saya kata berapa lama mau install ..dia kata dalam satu jam.ok takpa..saya tunggu satu jam.setelah bawa masuk kereta ke dalam ..hampir 10 minit tiada orang langsung menyentuh kereta kawan saya.si staff sombong ni pergi tgok kereta customer lain.

kemudian bila meraka nak buat kerja kawan saya kata dia dah taknak pasang kat kedai ni lagi.dia marah sangat.sebab kena layan macam ni.so saya tak boleh buat apa dan kata kat staff berlagak itu saya tak jadi pasang.so dia kata "tak apa...tak mau pasang tak apa..you happy i happy"..datang esokla..******* u lah....igt mau datang kedai u mau kena ejek sama lu ka...u ingat saya happy ka....
untuk pengetahuaan semua sebelum ini saya tiada masalah langsung di kedai ini dengan manager kedai tersebut yang amat friendly.tetapi staff beliau punya attitude sangat teruk..saya tau la kedai itu pasang high end puluh puluh ribu punya barang ice..banyak customer..well establish...tapi plz respect ur customer at same level la...for the mr. manager sorry kerana terpaksa menulis perkara ini walaupun u sudah apologise sama saya melalui sms.

kepada yang lain pernah pergi ke kedai tersebut mungkin tdak pernah mengalami masalah ini . saya pun sebelum ini tak pernah alami masalah begini..tapi di sebabkan ada sorang staff yg eksyen berlagak ni menyebabkan saya malu pada member saya dah berkata pada diri saya yang saya takkan pergi langsung ke kedai tersebut.

terima kasih

u pasang cheap barang of course they layan you cheap la

if i open a shop selling helix or brax stuff..u come and want install RM200 amp somemore want discount discount lagi, of course i tak layan u

why i layan you when i can get more money from other customer who make big purchase?

haha. of cos la! lol, that's the truth, not only that shop will do this kind of service.

but not bad la, you lepas geram anda di sini, it's safe to be here and good tobe here.

take care of your health before go that shop, if not your blood pressure rise then heart attack or stroke at that shop! lol

somebody2507, tak pa la. Usah marah lagi. Pekerja tu org. tadak skolah punya.
Kalau saya boss saya pecat sama dia.
Semua customer sama jer sepatutnya dilayan cara sama.

See what happens when you hire 1 bad apple within your buisness, it can be only 1 write up like this hundreds of potential customers could be gone just like that in this age of forum blogging, this case may have 2 side of the story but the damage could have been done for a reputation which may have taken years to build. Treat them equally & never differentiate $1 customers & $1K customers, always hope that he will return in the future or recomend a friend of his who's into Hi-end stuffs possibly $10k setup.

thats stupid.....just coz he buy cheap stuff can treat him like shit???

wat kinda nonsense is that? he has a point....customers should be treated equally....

what the **** r u...who teach u to behave like that.....your father or your mother...
he told us the boss agree with the price aledy but the staff did'nt believe...who want the discount from that low class staff ?he aledy got discount from the boss la..the problem is that low class arrogant staff doesn't believe....plz read his story with ur head la not your kepala lutut...i hope someday when u want to buy a one piece rm 0.20 stamp at post office nobody will ignore...coz there is a person whont to 20 pieces stamp not like u....

to somebody..i feel sorry for u....

Sometimes we have to tolerate customers who are 'irritating' but that's what customer service is all about as it's all got to be done with a smile even though we do not like it; just change the subject & go for a teh tarik with him-lah and discuss the amp costing $200 with him for the 10th time in 3 days, I think that's the name of the game than showing him the fu**-face.

hrmmm..sebenarnya saya tak minta diskaun pada staff tu pun....saya ulangi tak minta diskaun pada dia pun...saya dah deal dengan manager di situ sebelum pergi ke kedai itu..member saya nak pasang 2 channel amp caliber total cost rm 300 termasuk pasang dan wiring. you ingat saya mau pergi dan terus mintak diskaun sesuka hati ke...apa yang saya malu dan marah sangat sebab saya bawa member saya yg nak pasang di kereta dia....dah la saya recomend bawa customer di kedai dia terus jadi macam ni..bagi saya rm 300 tu besar nilai dia..mungkin awak banyak duit..kalau ada bisnes rm 300 awak tak layan pun sebab kecil je nilai dia... ...

satu perkara yang penting hormat pada pelanggan awak...saya bukan ada bising bisng sama dia pun..saya takde mintak apapa apa pun..saya jumpa dia katakan harga tersebut dan terus minta pasang...kalau dia tak percaya call boss dia..bukan dengan bersikap memandang seolah saya nak menipu dia dan suruh saya call boss dia..untuk apa?kepada athloxnp mungkin awak tak pernah mengalami situasi macam ni..tapi mana tau satu hari awak akan hadapi jua...saya berkongsi cerita saya ni untuk tatapan semua....saya tak pernah datang kedai itu bising bising kata mau diskaun dan cakap banyak...saya datang secara baik dan katakan harga tersebut.....awak igt saya nak malukan diri ke dengan menipu untuk dapat harga murah..

everyone who do business have to serve every customer with the right attitude, not seeing a low end buyer an un bother bout them, dats too much. I had someone came and asked me 20+ questions and in the end he went somewhere else to buy, but take it as a consultation onli lo. But i think 'Automotive Genesis Car Audio & Performance Center'
( berdekatan South City Plaza Seri Kembangan ) is connected to one of the forumer

Bro 'somebody2507' kalau you ada masalah sekarang malu sama member you itu hari, you PM saya pasti I bagi you satu setup ikut dia punya budget sama canggih untuk kaki-moto like us.

which 1 u prefer..?1k customer cames once or rm1 customer comes 10x?

wah is that drexchan or howiechoo's shop? everybody knows them and this shop, rep is at stake man...a customer is still a customer and the errant staff better get scoldings from them..

better install yourself if you're afraid being looked down for carrying cap ayam products (my cap ayam stuffs works great so what)..

1k customers come once. rm1 customer can go fak himself..waste of time and energy

but i will treat the 1k customer very good and he will come 10x and make me earn 10000

if do business like that.... can't survive.... what kind of shop have good business without potential customer??? there is but very few.... but autogen got alot potential customer.... i guess not all stuff from there is like that(i'm been there once)... but always treat customer with respect.... if u dun understand this meaning... u dun deserve to do sales

Thanks for the feedback. We are investigating.

Meanwhile, we will be glad to get more information regarding to the personal that was responsible in this unhappy occurance.

Discipline action will be taken internally if it's true. It could be a mistake of the "said manager" too.

However, if there's some element of deflamation, we will not be hessitated to act by law.

Thanks!

This post has been edited by drexchan: Sep 7 2008, 01:41 PM

TS you sure is automotive genesis?I go there fix cheap horn for my gf's chevrolet aveo they also layan me very good..

There must have been some misunderstanding.

This post has been edited by drexchan: Sep 9 2008, 01:23 AM

saya dah cakap di telefon dengan en felix....u cakap la dengan dia tentang detail yang selanjutnya....attitude staff tersebut yg ingat saya datang kedai utnuk menipu dia saya tak boleh terima....kalau u mau saya boleh datang jumpa u di kedai petang ini jugak dan jumpa dengan staff tersebut.tengok siapa yang bersalah.....

Okay see you.

hmm... got my focal and monoblock from there... didnt have any experience with the staffs though, i dealed through howie and he's a nice guy.

okla saya mungkin silap kata mr. manager..tapi saya dah call mr. Felix yang claim dia boss di situ untuk negotite harga sebelum saya datang...apa maksud ayat ini ( saya tak berapa faham detail english):

"if there's some element of deflamation, we will not be hessitated to act by law." ?

u mau tindakan undang undang kerana burukkan nama kedai u? kalau u mau ambil tindakan undang undang saya lagi suka....kita tengok siapa yang bersalah....

I appologize on that sentence.

From this thread we now know there are a few category type of ICE shops;

a) do only high end buisness above $2K, anything less show F***Face & ask customers to get lost

b) only layan with customers who comes to their shop with new cars or chun-chun cars value in excess of $100K, anything less, tak layan only if shop got no other customers.

c) all layan & try their best to get customers to part any amount from their wallets, high end, mid-level, low end & super low-end ayam semua ada.

Maybe have some other categories, maybe forummers can add.

Must follow shop owner taste of ICE and don't accept customer's plans.

here's my experience with Automotive Genesis
i dropped by their shop to get a naka HU.
was served by Howie Choo.
I'm neither a fan or supporter of any ICE shop.
to me they r ok. have not really seen their great setup coz i was there only once.

however howie was suppose to get back to me on the McIntosh MX5000 but he didn't
proly forgotten as well

all fair and square, public forum words can be poisonous arrows

i would suggest car owner to sort out with the shop owners directly since all posted was only words and no proof and so forth

unlike the other thread whereby pix was provided as a proof

---

Added on September 7, 2008, 4:22 pmnot all shops r like that

our ICE groups buys from everywhere and go to other shops to install...i don't see any issue there

This post has been edited by hushymushy: Sep 7 2008, 04:22 PM

i've met some shop who are like that..but mostly ah beng shop lol

**drex posted with the wrong nick**

This post has been edited by howiechoo: Sep 7 2008, 07:00 PM

Well, just met with somebody2507. Thanks for revisiting.

We get such complaint once a blue moon and it's very normal. There could be many reasons for such misunderstanding but we always try not to blame anyone especially the customer, although it appeared that such misunderstanding can be avoided if the customers understand us better.

To be fair to our friend somebody2507 here, we choose not to disclose the identity of the "said staff", otherwise his supporters will flock-in to defend him. Rome is not built over night and I believe that such reputation and credibility is not up to anyone to dispute.

We never choose customers but customers choose us. We never force people to que-up during the rush hours but people camp here, even work together with us. When every single available hand is working on something, one simply can't expect to get a priority.

When it comes to attitude issue, yeah.. perhaps an officer from a local university is stereotyping on "young people that work on cars".. well.. we have bachelor degrees too.

No retail/service provider could avoid a complaint and we are confident that what we're still doing better than the industrial standard. This issue appeared to me as over-exaggerated and magnified because it involves an internet forum. Otherwise it's just a small issue involving every Tom, D1ck and Harry.

Lastly, after an indeep investigation involving all parties, we decided to appologize to somebody2507 not for his uneasy experience, but for wasting his time in our outlet and in the forum, here.

p/s: penterjemahan akan dilakukan jika diperlukan.

This post has been edited by drexchan: Sep 7 2008, 10:16 PM

This post has been edited by kazibul: Sep 8 2008, 10:52 AM

Customers Always Right.

ok felix....accept ur apologize..tapi staff u punya salah u mintak maaf..sepatunya that person la minta maaf..saya pun takmau panjangkan isu ini lagi..yang penting saya takkan pergi kedai u lagi..good luck..peace...

dude, u should check urself b4 u make such statement la... baseless accusation will bring things nowhere. Think before u even start such statement

kazibul ke.. somebody2507 ke.. i don't care how many nicknames you have. But this is Drex Chan, not Felix. I was the tall guy with the most lansi face in white shirt you approached first. I then brought you to Felix. Remember?

We don't find the neccessity for the "said staff" to appologize as we think that you've over reacted over a small issue.

1. "staff tersebut yang amat sombong mukanya"
- you are judging the book by its cover. Saya, Drex Chan, muka paling lansi, pun ada fans.

2. "lalu dia terus tinggalkan saya dan kawan saya seolah-olah tak mau layan saya"
Memang seolah-olah pon... itu fikiran encik, bukan kitorang... in addition to that, can't you see that we are all busy working on other cars?

The said staff left the car he was working on and served you in the first place because you were seen unassisted.

If we keep following you here and there, you think we are scared of theaf, if we allow you to walk around freely you pulak cry for lack of attention.

3. "apa salahnya dia yang call manager dan tanyakan hal tersebut"
you are here at the rush hours, if you have some sense of cooperation, can't you do us a favour while our hands are all greasy and dusty?

4. "dia ingat saya mau tipu sama dia"
encik sendiri yang ingat dia berfikiran sedemikian, menjadi terlalu sensitive dan memilih untuk beremosi.

5. "hampir 10 minit tiada orang langsung menyentuh kereta kawan saya.si staff sombong ni pergi tengok kereta customer lain"
TAK ERTI APA ITU BERATUR KE? First come first serve. All the car owners you saw in the shops have waited for their turn.

If we have promised you to get it completed IN ONE HOUR, we will do it in an hour INCLUDING your waiting time. Why make fuse out of it when you have only waited for 10 minutes?

---

Added on September 8, 2008, 2:35 pmIronically, the "said staff" top the list of GOOD HONEST TRUSTED SELLERS

This post has been edited by drexchan: Sep 8 2008, 03:00 PM

i'm not siding any party. just that little issues are over blown.
i suggest both parties to resolve this issue without having to go through war.

words can be sharper than knife. therefore i suggest to the both to cool down and solve it peacefully.

its me la yg pergi jumpa ari tu..itu kazibul saya punya kawan tak kisah la..sekarang masalah ini antara saya dan u punya kedai...saya igt ini masalah sudah selesai....tapi u balas balik mau cari pasal lagi ka...peduli apa saya u ada fans ke tidak...ari tu saya pergi kedai napa tak cakap ini macam..terus bawa jumpa felix..saya tadak hal dengan u...u apa sibuk..tau la u kerja sana..tapi u punya felix sudah settle apsal mau tulis ini macam lagi..u tak puas hati ka?
ini jawapan saya

no.1..memang muka dia sombong..tak tau senyum sama customer ka..l**** la...

no.2...banyak la ko dia approach saya..saya pergi ke meja dia..dia duk mengadap pc buat tak tau...jangan tipu la...u mau lawan cakap face to face ka?

no.3 .. apa pulak saya mau call....u tak pernah buat bisnes ka? macam ini ka layan customer.... itu u punya tangan kotor ka?hahahahah..itu "said staff" baru lepas itu guna komputer tangan kotor ka?hahahaha...u funny la...kalau saya telefon dia pun buat apa? ....saya kena explain sama itu said staff juga..

no 4: memang la ...kalau tak percaya kenapa tanya saya betul ka..bila saya kata betul suruh telefon itu felix..itu apa? tak percaya la tu..ingat saya mau tipu..lepas itu datang lagi sorang cashier perempuan pun tanya betul ka itu harga..2 3 kali tanya betulka itu harga...

no.5...masalah saya tak kisah nak beratur ..lagipun waktu bukan ada kereta pun..ada pekerja 2 3 orang tak buat apa pun...so?...

alo DRExChan..itu ari saya datang kedai apasal tak mau cakap ini semua perkara kat saya...saya ingat sudah settle sama itu felix..dia sudah apologize........itu hari saya datang u senyum senyum..kata perkara kecil saja kenapa mau bising bising ... tak jadi kat u memangla perkara kecil kalau jadi kat u..? so mau ini isu panjang panjang lagi ka? ( kalau panjang pun saya tak kisah )... itu said staff apsal senyap saja..itu hari saya datang pun tak mau jumpa...itu felix saja jumpa..saya peduli apa u trusted ke or not seller....saya yang alami perkara macam ini..ingat saya suka tulis macam ini..saya pun banyak kerja mau buat.......

eh.. betul gak.. saya pun ada banyak kerja nape nak buang masa ngan you?

okay lah kalo encik ingatkan semua nie salah kitorang takpe lah. You buat semua nie pon ingatkan nak tenangkan emosi je.. i kalah, you menang.

Tapi, kami masih tak hutang apa-apa ngan encik termasuk "appology" yang encik amat memerlukan.

hahahaha...memang salah u orang pun....itu hari saya datang kedai napa tak mau cakap sama saya..bukan saya mau tenangkan emosi..emosi saya tenang...saya tadak rugi apa apa pun..cuma mau share saya forumer di sini saya punya experience sama itu u punya kedai....biar diaorang nak judge sendiri..mungkin ada marah sama saya...tapi saya peduli apa..saya tulis berdasarkan kisah betul..tadak mau putar putar cerita macam u....ini cerita takkan putar putar kalau itu " said staff " sendiri mau jawab....mungkin itu said staff sedang bz buat kereta customer..hahahahaha...saya pun tak perlu apology dari u kalau u sudah mengaku salah......i tau u banyak customer..so enjoy la dengan u punya customer...

You have your own version of explaination (on your dissatisfaction), we have our own version of explaination (on our innocence), in this particular issue.

One thing for sure, is that different people perceive things differently. If you choose to dislike our attitude, we have the right to detest your behavior, too.

It's destined that we'll never go well with your characteristic, as to you'll never agree that it's a misunderstanding.

I don't want to waste your time, not that we want to built any reputation out of it. Thanks for the chance given for such critical advertising to be used at its best way.

So future visitors, remember this name Automotive Genesis. Be prepared when you are visiting, just like many other LYN members who camp here, bring your pillow, food and beverage.

just want share cerita here la.....its up kepada forumer nak nilaikan.....bagi saya..saya sudah tak suka u punya kedai..so full stop..itu untuk saya..yang lain dia orang punya hak la....ok....lastly kepada pekerja lain yg friendly like urself...jason..ah hong..felix..thanks a lot...just sebab satu orang staff saya sudah marah..hehehe...ok..chow...no comment from me lagi...peace...

haha.. yang masalahnya staff tu bukan calang-calang punya orang.

cuma key you tak ngam dengan kitorang je..

i think its enough said and done. Peace to both buyer and seller.

Yeah..stuffs like these..can say what you like, Buyer might say worker is "lansi" but maybe you urself are "lansi" to start first. No point arguing..no proof to validate either statements. This might be an isolate / misunderstanding incident or so.

Having saying so, to be fair, i've been a few times to autogenesis and all my visits have been fairly pleasant..no issues at all

What do u mean by this statement?

Haha! Because we have just got a new waiting room, air-conditioned with leather sofa. There will be a TV set too and maybe a PS2.

inilah problemnya..seperti problematic staff tu

how sure are u i wont kena 4D and decide to return with big business?

This post has been edited by ceo684: Sep 8 2008, 11:21 PM

I know that athlonxp was trying to help but it seems that he's doing more damage to the misunderstanding.

As mentioned, it's not about "installing cheap stuffs". It's a communication problem.

If we don't want to entertain such market, why are we keeping stock for such product? It was all because an offer made by one of us who didn't inform the rest... ended up with this small issue being magnified. Since our friend somebody2507 here has already decided to put it to a rest, i will not comment further.

However, I must make a clarification to all of you, WE HAVE NO ISSUE WITH BUDGET CUSTOMERS. As simple as that. Please do not stereotype AG in such a way.

Aik, i thought u meant, if u wan to visit us, be prepared to wait long queue and that's why need to bring pillow, food and beverage.
Rupa rupa for a/c with big tv and ps2. Make it ps3 bro.

i'm not bias to any side... i only visit 2 acce. shop.. 1 in aman puri and another in kota damansara( JP enterprise) both attitude are totally diff from drex... they really do know how to do business and understand what customer service stands for. PR is not like how drexchan replys... that is aweful... if somebody2507 said he saw u infront of pc and 2-3 stuff are doing nothing in the shop? den u should u explaine if it doesn't happen like this.. den it would simple for u drex.. coz i see this i really thinking twice to whehter be ur customer or not coz i'm interested in ur boston s60 speakers... if happen like this i rather go kf audio for additional 100 i dun mind if customer service is good

and btw.. i'm been there (autogen) once i think it was last year (if u still remember the 1st customer who use credit card in ur shop and how long we waited just to wait the CC machine to arrive..even that we doesn't care)... only the boss is frendly in my opinion...

This post has been edited by eng98: Sep 9 2008, 12:20 AM

Friendliness is not for sell here. We will offer it FOC to anyone that walks in with a friendly and sporting attitude. So please don't think that we treat every single customer the same way as the topic starter has potraited, which is far from truth.

Also, I don't think posting in this topic is part of customer service.

In addition to that, I don't see the neccessity to explain further if the other party insist on his opinion based on his perception, and not accepting our explaination.

Well, it's up to anyone to judge. At least, a majority of those who have visited us knows better about us.

I am not sure which boss were you referring to. But if he's the person you know from this forum, the "said staff" refers to him too.

If you are affraid of unpleasant treatment here, it's fine with us. At least, we don't beg for your money. We worried more if visitors perceive us like beggers.

---

Added on September 9, 2008, 12:48 amOh yeah, it's interesting to study on why are there only two types of comment regarding to visiting experience in AG - "damn arrogant", or "very friendly". The visitors are either very satisfied, or are very disatisfied.

Why ah? Perhaps, with the majority of our visitors satisfied with our service, those who felt otherwise should rethink about what AG is all about?

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Added on September 9, 2008, 12:58 amOh.. maybe sometimes we treat the cars better than their owners (who think they deserved every single attention and smiles).. LOL..

This post has been edited by drexchan: Sep 9 2008, 01:34 AM

I am a regular customer of AG a.k.a Automotive Genesis, and I had never had problems like what the TS had,even for the very first time i remember i went there for a 100 bucks++ heat shield, drex was the first one who welcome me with friendly face,took bout 2 hours to custom made the heat shield and get it installed to my car,no complain made as drex did an excellent job

So how are you going to judge the shop now? I never get any privilege from them and i'm telling my part as a consumer

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Added on September 9, 2008, 4:34 amlol u never inform me on this !! now i've got new reasons to hang out there more often

This post has been edited by junl00ng: Sep 9 2008, 04:34 AM

Seems like more and more complaints about ur shop, drex.

Even though some of the complaints, for me it's more like mengada-ngada from the customer himself, i think better for u to take a serious action from now on. Make sure everything goes fine.

I know, with a big link from ur customer, u will not satisfy all of them. When u have 10, only 1 can go back with a big smile. The rest, maybe 50-50 or less.

About pay cheap, u get a cheap service, that is bullshit. My foglight rm80 only. I got extra check up without any single cent. Thanks to Jenson.

Some of customer only know "I pay for it, i want it now!!"
Come on man, when u arrived, cant u see AG have a lot of cars waiting for their turn.
I have waited for 3 hours last time just to install my cheap rpm meter. Too may cars, and to install the meter itself take alot of time.
Does it hurt to wait for a while to get it done?

Hope this thing wont hurt ur sale after this, but take it as a challenge to improve.
It really hard to have a good acc shop with friendly staff around.

cuz there is a class going on there where u can learn alot of things


===============

i been to AutoGen alot of times already and i did not encounter any rude staffs or lansi staffs....

even tho my purchase is just RM 10 for a light bulb, they still serve me first and settle my car first compared to a guy behind me which is planning to replace his ICE system for about RM2.5k which that guy did after that....

also there is time i need to wait quite some time for them to serve me but that is because they are having a full house (alot of cars to work on).

i think this is typical malaysian mentality, demanding for full attention on them while ignoring others...
when i first go there, i also march in with this mentality.... but i found out that this mentality wont help me at all...

so yeah...

well here's my experience @ AG. (my first time summore)

made a appointment with Drex to install my heatshield & CAI; drex quoted me a figure; seems reasonable.

i went there during the noon; i guess wat? end up finishing in the late evening ; BUT i was a totally satisfied customer

why? tats becus of the workmanship & they patience to install my stuff.

drex only quoted me a XXX amount for all that trouble he took; end of the day he didnt even quoted me extra even when i offered to him
see tats honesty + great work.

wats been done below? he had to take so many rounds to measure and adjust the heatshield cuttings due to the guppy whale intakes' bending here n there. PLUS my engine bay is like god damn packed not jst tat; they had to strip up my strut bars + OCT as well; not a easy task. cos the screws are all hidden here n there.

drex even belanja me teh ais

so.. wats the deal about AG not giving a good service?? its my first time there u know. n they gave me a really good impression on this installation.
i'll always go back there to support them

here's some pic.

Err.. infact, the "said staff" refers to Howie lar.. not me. Azuma, junl00ng, kcng and moon you make me paiseh lar.. suddenly put me under the lime light.. somemore advertise for me.. TQ TQ..

Anyway, I think everyone else in AG are great, friendly and helpful. But these could be applied selectively depending on the attitude of the visitor..

I don't feel that it's necessary to speak so much as it's just some typical complain. But after reading it, here's some words and it would be my last word in this thread.

For people knows me should know how i doing business. I am not good in talking nor entertaining. The way i talk was straight to the point most of the times. Serious on your car is my priority in dealing. I won't care if you like to be entertained by somebody that only do talking but not performing. If so, you are pleased to contact them and ask him to perform the job for you.

As i promised 1 hour, i will do it within 1 hour if no sudden change of situation. If waiting for 10 minute after the car was parked inside my shop without performing installations, it will actually be our loss for wasting work space. So who wish to wait for the 10 minute if we able to finsh it faster?
(For readers: it's gonna take only 45 minute to install the amp from my experience, thus i am having a 15 minute buffer time to handle other cars and stuff that was already in my shop so we can achieve parellel working situation for faster installations. I said 1 hour to prevent somebody said i break my promise in case i finish it over 45 minute as i was busy with the other 2 car waited from noon till 7.30 at the same time.)

Although i always using my right leg to kick all the balls, but i still has only 2 legs at most..if i using both leg to kick the balls, i would already fall down. If they wanted to blame it on me, it's ok. But i still have 2 legs. I won't lied to you i can perform 2 legs kick at the same time unlike others.

Happy icing...

usually the stingy/cheap/low class customer who install a RM200 amp is also the problematic one

and this kind customers also have many many complain against tiny little thing

they expect to be treated like vip while they pay peanuts

i know because i work for handphone shop, those buying cheap model have tons of question and complain

i suggest closing this thread to prevent unnecessary damage to Auto Gen brand name. not really worth it to spoil your name arguing with a cheap customers

btw, if you install a genesis dual mono in auto gen then they it blow the next day..maybe then you can post a thread here

This post has been edited by athlonxp: Sep 9 2008, 02:48 PM

no worries bro;
a shop which i have dealt with; plus gives me a very good impression and workmanship is worth talking about; promoting to friends n have a shout out

cheers.

i wan my RS brakepads for my ek9 front n rear; got or not

Readers here shouldn't place their judge so soon by just reading on what TS said, don't get mislead by the words,experience by visiting their shop,judge by urself

Thanks

Drex is kcng really your bro??!?!

LMAO!!

Chan & Ng.. different family lar...

Maybe 1 parent same leh.... AHHAHA

*sh*t better cabut, drex gona sabo my car next time*

Not funny...

lol.. nxt time u visit the shop; ur car confirm kantoied

lol.. drex angry jor

Hmmm..... after reading through the 4 pages of replies & the situation stated by the topic starter, I dare to say that there's a mis communication between u & the staff of AG. I understood that the staff involved is Howie & all the while till this single minute I've been to their shop either drop by, FOC consultation, installation or make a purchase...... I didn't encounter any issues with anyone of them.

Talked bout lanci look & I strongly agreed that I personally got that look. It's even worst than Howie if u guys would like to compare. Frankly, Howie doesn't lanci or showed cock face no matter how fuzzy or terrible a customer gave. I've seen it personally with my eyes & I dare to judge that Howie has the cool look (less talk & more action type of guy). He & the rest of the staffs in AG doesn't talk cock, crap & blow water unlike other typical car accessories shops filled with a bunch of low end farked up losers.

I've known Drex for the past 5-6 years & he's a down to earth kinda guy. It's great to hang out & have a good chat with. As for Howie, I wasn't shown with any of those lanci (farked up attitude) during my warranty claim for my set of HID purchased & installed in AG for the past 6 months. Everyone of them in AG knows that it's been more than 5 times that I came over for the HID troubleshooting problem issue & everyone of them attended to me professionally. FYI, the set of HID is just a mere farking RM350 & u think other accessories shops willing to attend u even it's still under warranty for more than 3 times? Most probably they'll tell u to fark off or send it back to the main distributor for warranty purpose. I've been there & done that previously from other farked up, run down bunch of lowballers losers.

Just bear in mind that I also waited for my turn to either ask, install or consult anyone of the staff in AG during my experience there. I've no issue with it & if u doesn't have the time to wait or patience to do so, then arrange for another day as appointment. If u want to get something done to your ride or whatsoever, then arrange for an early appointment.

I think this case should be put a full stop here. Hopefully no more flaming postings or replies to light up anyone. For god's sake, it's just a mere misunderstanding & if anyone of us including myself are not happy with the service provided by any shops or parties, then by all means that there's always others to go for. It's not that the industry is monopolized by that specific company. Don't u guys agree on this?

Have a wonderful & relaxing week ahead.

this explanation is enough lor... becoz they(AG stuff) did finish my frens installation quite fast.... if customer cannot wait den no choice also lor... that wan his problem jor... this explaination clear alot ppl mind leh lol...

This post has been edited by eng98: Sep 9 2008, 10:58 PM

Been gone for so time & I thought have been resolve already between the 2 original parties concern. Hopefully others' no 'tambah' sugar & spice anymore regarding this topic & let AG get-on with their proven 'track' of buisness-policy.

Sure or not? Next time I visit AG, must bring pillow go inside liao.. When work going for 4-5 hours, I can sleep there..

I'm a regular AG customer as well.. I don't see it gave me any problem to me. I like to hang around on AG as well as I can learn something from there and talk co*k with them. Too bad now don't have more time to spend at AG as my class start at 8am till 5.30pm.. I always support AG due for the price and workmanship.

This post has been edited by singchaii: Sep 11 2008, 09:57 AM

I came down to your place sat in your waiting room with my gf. And then we realized a p*rn flick was on the show.

Or maybe it was some B-grade movie. But had I had known I'd come alone to enjoy the hour lol

No wonder I saw the weird expression of both of you lar.. aduh.. Really sorry.. I didn't know it even when i say "bring your own DVD next time".. I tot both of you were bored.

pss... tell you what, those are felix's DVDs..

woah.... good way to promote ur waiting room with some uh ha movie

You know, American just can't make a B-line movie without those hoo haa.. it's not intended lar.. paiseh..

Lol...suddenly this case popping out. I am not siding with anyone. Just hope that no such case in future. One dissatisfied customer spread bad side of the shop to 100 ppl. 10 customer satisfied recommend to 1000 ppl=profit.

THanks to this case, we have been doing good. LOL!

one thing that staff dident learn , is dident learn to respect , OMG where is the customer service ? like that ah customer service ? if like that i go driven motors ports than .. aslo same place but in sri petaling

Have you read through the whole topic?

porn in the waiting room........

luring more customer over lor...

read through heaps of times ? any problem there?

No problem but thanks for your attention.

customer always right, even fussy customer also kena layan maaa~

yeah rite.... fussy customers can go screw themself. Wan ppl to respect them... start by respecting others

Yes, customers are always right, but NOT ALL THE TIME they are right!!
When they become unreasonable, I just show them the exit door, I don't need their money to survive.

Accessories shop business is very competitive these days and plenty of shops around. Those which are arrogant would only end up with lesser customers and close down when there are none someday.

Personally I think the only selling point is to have better service. Price, product, etc is all about the same from one shop to another but service is what makes the difference.

1. If you open shop sell anything also fail. No one will come
2. Your attitude suks. So refer back to number 1
3. There is no 3. refer to nubmer 1 again..if you understand then go for 2!

I rather have 1ringgit customer come 10x
Becasue every satisfied customer counts, he will tell his fren, then fren tell thsi that
Soon you make money

Why work hp shop? No shop wants to take you? Because of your attitude!
I work at my mum's restaurant and i face customer everyday.
They ask, they scold. It seem not to bother me. I treat customer the best

I think is OK for AG had openly apologize to somebody2507. And it is also somebody2507's right fell no happy with it.
That's all is simple as that.
Bussiness is one person sell and one person willing to buy. If one person willing to sell and the other hesitate to buy then no point, same goes to one person will to buy but seller not agree with the condition then also no point.
Lansi face very hard to say, bcoz very subjective. Your face lansi but someppl think not.
Price agreement, I think is normal. As long at the end the price is agree is Ok.
Cheap stufs cheap service? Don't really agree. I mayb buy cheap amp, but I pay reasonable installation. So if I get cheap service? I sure angry. If I get cheap quality sound then OK. Ppl choose to buy lower end product not bcoz want cheap service but they want budget but for installation wise, if they did pay the right price then it is installer repsonsible to provide good service. Bcoz I dun pay cheap for your service, I pay cheap for the product mah.

actually i was at AG today and was dealing with Howie...
in fact we got straight into business and i ended up with a new HU
Howie ended up fixing in the HU for me personally.....

got a great price from him too.....

Exactly!

Just now i go AG meet Khguan although i just look see look see he still explain to me things.. U all go see other ah beng shop, if u no buy walk in they straight kan u and give u the face..

Wait my money come i go ag again

i go AG, no one layan me coz i see everyone so busy. So i jalan jalan look around on my own. BIG DEAL IF NO ONE LAYAN ME. Installers are fkin busy people that need to get job done on time with customers waiting there. Its not like is Eneos Car Center in 1 Utama where customers can go around the whole 1 Utama shopping while their car is getting fixed. Heck i've worked as Sales, Technician and done a lil installing in Eneos 1 Utama after my spm so i understand how hard work people like howie, drex etc etc go through and suddenly some guy comes and stops you from working. If business is that good, then its worth waiting, or the bosses should consider hiring a Service Advisor for the shop to do customer greeting and paperwork.

My one and only (to date) experience at AG was good enough. Sendiri shiok sendiri by looking at all those chunted amps, and bumping into my friend there who was their Works Engineering dealer person. I came home, masuk LYN pm howie ask for stock of some amp, and telling him i came by and didnt see any stock. His reply was why never look for him, he belanja minum. What an A grade customer service eventhough i was just getting quotation for amps and i dont know them they dunno me.

to TS, Caliber amps ar? Teach u something easier for u la, go Jalan Pasar, buy the Caliber amp there at dirt cheap price, buy wiring kit, go back home pasang sendiri, save money, no need to wait, no need to mafan or dulan ppl and u learn something. I pasang my own soundstream amp for the first time without anyone teaching, made mistakes, learned from it and luckily did not burn the amp (remote wire masuk ground lol)

bro really u boleh bg setup as low as dat budjet??
if can i wan oso la..

For beginner ICE kaki-moto, if you have the patience just drop me a line for an appointment.

Sorry, I potong-thread here.