Thanks for the feedback. We are investigating.

Meanwhile, we will be glad to get more information regarding to the personal that was responsible in this unhappy occurance.

Discipline action will be taken internally if it's true. It could be a mistake of the "said manager" too.

However, if there's some element of deflamation, we will not be hessitated to act by law.

Thanks!

This post has been edited by drexchan: Sep 7 2008, 01:41 PM

There must have been some misunderstanding.

This post has been edited by drexchan: Sep 9 2008, 01:23 AM

Okay see you.

I appologize on that sentence.

Well, just met with somebody2507. Thanks for revisiting.

We get such complaint once a blue moon and it's very normal. There could be many reasons for such misunderstanding but we always try not to blame anyone especially the customer, although it appeared that such misunderstanding can be avoided if the customers understand us better.

To be fair to our friend somebody2507 here, we choose not to disclose the identity of the "said staff", otherwise his supporters will flock-in to defend him. Rome is not built over night and I believe that such reputation and credibility is not up to anyone to dispute.

We never choose customers but customers choose us. We never force people to que-up during the rush hours but people camp here, even work together with us. When every single available hand is working on something, one simply can't expect to get a priority.

When it comes to attitude issue, yeah.. perhaps an officer from a local university is stereotyping on "young people that work on cars".. well.. we have bachelor degrees too.

No retail/service provider could avoid a complaint and we are confident that what we're still doing better than the industrial standard. This issue appeared to me as over-exaggerated and magnified because it involves an internet forum. Otherwise it's just a small issue involving every Tom, D1ck and Harry.

Lastly, after an indeep investigation involving all parties, we decided to appologize to somebody2507 not for his uneasy experience, but for wasting his time in our outlet and in the forum, here.

p/s: penterjemahan akan dilakukan jika diperlukan.

This post has been edited by drexchan: Sep 7 2008, 10:16 PM

kazibul ke.. somebody2507 ke.. i don't care how many nicknames you have. But this is Drex Chan, not Felix. I was the tall guy with the most lansi face in white shirt you approached first. I then brought you to Felix. Remember?

We don't find the neccessity for the "said staff" to appologize as we think that you've over reacted over a small issue.

1. "staff tersebut yang amat sombong mukanya"
- you are judging the book by its cover. Saya, Drex Chan, muka paling lansi, pun ada fans.

2. "lalu dia terus tinggalkan saya dan kawan saya seolah-olah tak mau layan saya"
Memang seolah-olah pon... itu fikiran encik, bukan kitorang... in addition to that, can't you see that we are all busy working on other cars?

The said staff left the car he was working on and served you in the first place because you were seen unassisted.

If we keep following you here and there, you think we are scared of theaf, if we allow you to walk around freely you pulak cry for lack of attention.

3. "apa salahnya dia yang call manager dan tanyakan hal tersebut"
you are here at the rush hours, if you have some sense of cooperation, can't you do us a favour while our hands are all greasy and dusty?

4. "dia ingat saya mau tipu sama dia"
encik sendiri yang ingat dia berfikiran sedemikian, menjadi terlalu sensitive dan memilih untuk beremosi.

5. "hampir 10 minit tiada orang langsung menyentuh kereta kawan saya.si staff sombong ni pergi tengok kereta customer lain"
TAK ERTI APA ITU BERATUR KE? First come first serve. All the car owners you saw in the shops have waited for their turn.

If we have promised you to get it completed IN ONE HOUR, we will do it in an hour INCLUDING your waiting time. Why make fuse out of it when you have only waited for 10 minutes?

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Added on September 8, 2008, 2:35 pmIronically, the "said staff" top the list of GOOD HONEST TRUSTED SELLERS

This post has been edited by drexchan: Sep 8 2008, 03:00 PM

eh.. betul gak.. saya pun ada banyak kerja nape nak buang masa ngan you?

okay lah kalo encik ingatkan semua nie salah kitorang takpe lah. You buat semua nie pon ingatkan nak tenangkan emosi je.. i kalah, you menang.

Tapi, kami masih tak hutang apa-apa ngan encik termasuk "appology" yang encik amat memerlukan.

You have your own version of explaination (on your dissatisfaction), we have our own version of explaination (on our innocence), in this particular issue.

One thing for sure, is that different people perceive things differently. If you choose to dislike our attitude, we have the right to detest your behavior, too.

It's destined that we'll never go well with your characteristic, as to you'll never agree that it's a misunderstanding.

I don't want to waste your time, not that we want to built any reputation out of it. Thanks for the chance given for such critical advertising to be used at its best way.

So future visitors, remember this name Automotive Genesis. Be prepared when you are visiting, just like many other LYN members who camp here, bring your pillow, food and beverage.

Haha! Because we have just got a new waiting room, air-conditioned with leather sofa. There will be a TV set too and maybe a PS2.

I know that athlonxp was trying to help but it seems that he's doing more damage to the misunderstanding.

As mentioned, it's not about "installing cheap stuffs". It's a communication problem.

If we don't want to entertain such market, why are we keeping stock for such product? It was all because an offer made by one of us who didn't inform the rest... ended up with this small issue being magnified. Since our friend somebody2507 here has already decided to put it to a rest, i will not comment further.

However, I must make a clarification to all of you, WE HAVE NO ISSUE WITH BUDGET CUSTOMERS. As simple as that. Please do not stereotype AG in such a way.

Friendliness is not for sell here. We will offer it FOC to anyone that walks in with a friendly and sporting attitude. So please don't think that we treat every single customer the same way as the topic starter has potraited, which is far from truth.

Also, I don't think posting in this topic is part of customer service.

In addition to that, I don't see the neccessity to explain further if the other party insist on his opinion based on his perception, and not accepting our explaination.

Well, it's up to anyone to judge. At least, a majority of those who have visited us knows better about us.

I am not sure which boss were you referring to. But if he's the person you know from this forum, the "said staff" refers to him too.

If you are affraid of unpleasant treatment here, it's fine with us. At least, we don't beg for your money. We worried more if visitors perceive us like beggers.

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Added on September 9, 2008, 12:48 amOh yeah, it's interesting to study on why are there only two types of comment regarding to visiting experience in AG - "damn arrogant", or "very friendly". The visitors are either very satisfied, or are very disatisfied.

Why ah? Perhaps, with the majority of our visitors satisfied with our service, those who felt otherwise should rethink about what AG is all about?

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Added on September 9, 2008, 12:58 amOh.. maybe sometimes we treat the cars better than their owners (who think they deserved every single attention and smiles).. LOL..

This post has been edited by drexchan: Sep 9 2008, 01:34 AM

Err.. infact, the "said staff" refers to Howie lar.. not me. Azuma, junl00ng, kcng and moon you make me paiseh lar.. suddenly put me under the lime light.. somemore advertise for me.. TQ TQ..

Anyway, I think everyone else in AG are great, friendly and helpful. But these could be applied selectively depending on the attitude of the visitor..

Chan & Ng.. different family lar...

Not funny...

No wonder I saw the weird expression of both of you lar.. aduh.. Really sorry.. I didn't know it even when i say "bring your own DVD next time".. I tot both of you were bored.

pss... tell you what, those are felix's DVDs..

You know, American just can't make a B-line movie without those hoo haa.. it's not intended lar.. paiseh..

THanks to this case, we have been doing good. LOL!

Have you read through the whole topic?

No problem but thanks for your attention.

Exactly!