every shop has its hater you know

but the most important is, at least try to solve any issues regarding the customer's complaint. drex chan did his homework by the way

and, it doesn't matter if they like to reply straight forwardly, but making things clear is the main point

i used to pm howie about the stuffs he's selling, and he replied each of them although i'm not buying them (or couldn't, due to my financial crisis)

p,s: i think i figured out who the 'said staff' is