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 Complaint About AIA insurance

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Kaka23
post Nov 22 2012, 03:01 PM

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AIA and AIC the same?
roystevenung
post Nov 23 2012, 09:52 AM

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QUOTE(chester_85 @ Nov 22 2012, 02:42 PM)
I've recently made a phone call to the customer service to find out my old policy which my dad signed for me since I was 13. However, the customer service could not provide the cash value of my policy and requested me to visit their nearest office instead to find out. sad.gif
*
Make sure you bring along the policy document...
hmalaya
post Nov 23 2012, 09:57 AM

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received letter from ING saying it is bought over by AIA....

sounds like bad news to me...
wailup
post Nov 23 2012, 11:46 AM

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QUOTE(hmalaya @ Nov 23 2012, 09:57 AM)
received letter from ING saying it is bought over by AIA....

sounds like bad news to me...
*
ya... AIA bought over.. i also have ING... doesnt like AIA too.. but it says, our policy will remain the same.

simonlai61
post Nov 23 2012, 12:35 PM

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QUOTE(hmalaya @ Nov 23 2012, 09:57 AM)
received letter from ING saying it is bought over by AIA....

sounds like bad news to me...
*
Hi bro, sad to said ING sell to AIA since I with ING 8 years already. But no chooice due to Europe crisis. But, in the other way, your policies with ING will remain unchanged, no worry! Also, after merging, we become the leader of this industry and hope will launch more valuable plan to the market.
Cheers~~~
guanteik
post Jul 23 2013, 06:59 PM

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My advice - no to Prudential, no to Great Eastern and no to AIA because these 3 companies are disappointing to me.

Try Allianz.
mcfeemo
post Jul 23 2013, 07:16 PM

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QUOTE(guanteik @ Jul 23 2013, 06:59 PM)
My advice -  no to Prudential, no to Great Eastern and no to AIA because these 3 companies are disappointing to me.

Try Allianz.
*
Why?
gavin_lim
post Jul 23 2013, 10:16 PM

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QUOTE(guanteik @ Jul 23 2013, 06:59 PM)
My advice -  no to Prudential, no to Great Eastern and no to AIA because these 3 companies are disappointing to me.

Try Allianz.
*
Hi,

Mind sharing how these insurers have disappointed you?
Please share your good experience with Allianz as well.



Regards,
Gavin Lim from AIA
Akane Soma
post Jul 26 2013, 03:38 AM

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QUOTE(gavin_lim @ Jul 23 2013, 10:16 PM)
Hi,

Mind sharing how these insurers have disappointed you?
Please share your good experience with Allianz as well.
Regards,
Gavin Lim from AIA
*
I need to speak with any good agents you can recommend from AIA based in jb. Pls pm me. Thanks

This post has been edited by Akane Soma: Jul 26 2013, 03:39 AM
roystevenung
post Aug 1 2013, 12:34 PM

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QUOTE(guanteik @ Jul 23 2013, 06:59 PM)
My advice -  no to Prudential, no to Great Eastern and no to AIA because these 3 companies are disappointing to me.t

Try Allianz.
*
Totally irresponsible Allianz agent bad mouthing the 3 top insurer without showing any proof and facts to get more sales.

Nothing new here. whistling.gif

guanteik
post Aug 1 2013, 01:25 PM

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Sorry that I missed out this topic.

@roystevenung
I am not an agent, neither do not need to be one. So you felt your sales has dropped? Top 3 doesn't mean they are good, mind you. Especially having an agent like you.

Anyway, I made personal outpatient claims to GE, Prudential and AIA before, and some were partially paid, some were rejected totally. I am trying Allianz and hope that this company is good. I hope that I am keeping my personal goodwill here as a customer.

For those who are interested in buying insurance, do check out all those companies in the market and decide. Don't listen to your agents.
gavin_lim
post Aug 1 2013, 06:18 PM

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QUOTE(guanteik @ Aug 1 2013, 01:25 PM)
Sorry that I missed out this topic.

@roystevenung
I am not an agent, neither do not need to be one. So you felt your sales has dropped? Top 3 doesn't mean they are good, mind you. Especially having an agent like you.

Anyway, I made personal outpatient claims to GE, Prudential and AIA before, and some were partially paid, some were rejected totally. I am trying Allianz and hope that this company is good. I hope that I am keeping my personal goodwill here as a customer.

For those who are interested in buying insurance, do check out all those companies in the market and decide. Don't listen to your agents.
*
Hi,
Can you elaborate more on the incident? What is the reason given when they reject your claim?


Regards,
Gavin Lim from AIA
roystevenung
post Aug 3 2013, 07:28 PM

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QUOTE(guanteik @ Aug 1 2013, 01:25 PM)
Sorry that I missed out this topic.

@roystevenung
I am not an agent, neither do not need to be one. So you felt your sales has dropped? Top 3 doesn't mean they are good, mind you. Especially having an agent like you.

Anyway, I made personal outpatient claims to GE, Prudential and AIA before, and some were partially paid, some were rejected totally. I am trying Allianz and hope that this company is good. I hope that I am keeping my personal goodwill here as a customer.

For those who are interested in buying insurance, do check out all those companies in the market and decide. Don't listen to your agents.
*
Insurance is a contract between you and the insurer. You cannot "hope" that it will be any better when it comes to claims by changing insurance company.

As a matter of fact older policies are better in the sense that it has lesser exclusions. For example before year 2002, cancer covers DCIS while newer ones dont. Just because your agent is incompetent it does not mean your policy is.

Reading the contract helps, and in your case you still did not state why the claims were rejected. Are you going to say Allianz sucks too if the claims are rejected?
gavin_lim
post Aug 3 2013, 09:26 PM

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QUOTE(roystevenung @ Aug 3 2013, 07:28 PM)
Insurance is a contract between you and the insurer.

Reading the contract helps, and ur case you still did not state why the claims were rejected. Are you going to say Allianz sucks too if the claims are rejected?
*
True enough. Understanding the policy contract is very important. Some of the agents will emphasize on the strong point of their insurance plans and never mention about the exclusions and limitations of their plan. Always refer back to the policy contract to double check if there's something important that the agent didn't tell you.

None of the insurers can launch a flawless insurance plan. Otherwise we won't see so many insurers out there. Always understand the pros and cons of the plans and choose the one that can fit your needs.
ah_suknat
post Aug 4 2013, 10:52 AM

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Hi fellow insurance agents, i have little favor to ask,

My bquestion might affect your business but i do wish you can be as honest as possible, as be a responsible a trustworthy agent.

Tell me
1) What kind of condition and situation that i DON'T require insurance?

2) Telling me which company you are representing, and tell me why I SHOULDN'T choose your company.

I only think an agent is knowledgable and responsible if he know his own company weaknesses.
Colaboy
post Aug 4 2013, 03:10 PM

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QUOTE(ah_suknat @ Aug 4 2013, 10:52 AM)
Hi fellow insurance agents, i have little favor to ask,

My bquestion might affect your business but i do wish you can be as honest as possible, as be a responsible a trustworthy agent.

Tell me
1) What kind of condition and situation that i DON'T require insurance?

2) Telling me which company you are representing, and tell me why I SHOULDN'T choose your company.

I only think an agent is knowledgable and responsible if he know his own company weaknesses.
*
Well to answer your question above . . .

1)Basically 1 does not require to purchase 36 CI, PA or a medical plan if he or she already have or set aside (more than enough money) for the expenses required in the event of any above should happen

How much actually needed for hospital admition nowdays? This is very subjective;
- some would say RM50,000/year
- some would say RM150,000/year
- some even said NIL cause they are living a healthy life, wont be admited & there is General Hospital (if needed)

We take RM50,000 today with 12% inflation on medical bills every year . . . with rules of 72
FUTURE COST for an average medical treatment will be RM150,000 in 18 years!

Well considering an average cost from survey the most common
1. Cancer Breast from 18,000 - 395,000 rclxub.gif
2. Cancer Nasopharynx from 22,000 - 70,000
3. Cancer Colon from 25,000 - 85,000
4. Cancer Cervix/ Uterus/ Ovary from 20,000 - 60,000
5. Cancer Lung from 40,000 - 200,000 rclxub.gif
6. Cancer Rectum from 36,000 - 121,000 rclxub.gif
7. Cancer Stomach from 35,000
8. Hodgkin's Disease from 20,000 - 95,000
9. Leukemia from 35,000 - 85,000
10. Cancer Thyroid from 16,000 - 22,000
11. Cancer Pancreas from 35,000
12. Cancer Tongue from 45,000
13. Cancer Kidney/Ureter from 23,000 - 150,000 rclxub.gif

2)PRUDENTIAL - We are the company that have 1 of the highest insurance charge to the clients sweat.gif
(every dollar you pay have its value in the written policy)

roystevenung
post Aug 10 2013, 01:34 PM

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From: Butterworth, Penang


QUOTE(ah_suknat @ Aug 4 2013, 10:52 AM)
Hi fellow insurance agents, i have little favor to ask,

My bquestion might affect your business but i do wish you can be as honest as possible, as be a responsible a trustworthy agent.

Tell me
1) What kind of condition and situation that i DON'T require insurance?

2) Telling me which company you are representing, and tell me why I SHOULDN'T choose your company.

I only think an agent is knowledgable and responsible if he know his own company weaknesses.
*
One will not need insurance if he or she is able to self insure and afford to pay for whatever life events that life throws at us (be it for medical or being down with a critical illness or even death).

In fact most whom are rich only buys insurance as a gift for their loved ones or as an avenue to reduce tax biggrin.gif

Prudential is definitely on the high in terms of the insurance charges as being here for more than 89 years. Higher insurance charges means lower coverage for the same amount of premium paid.

Trust is something to be earn, not expected.

SUSTham
post Oct 29 2013, 05:12 PM

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AIA is a conman insurance company, based in Hongkong.

I bought their ''Credit Card Shield'' policy some years ago, which guarantees
to repay your credit card payments for you in any event that you are unable to
work due to medical problems.

I was hospitalized twice in December 2003 - initially for a week after surgery for
hemorrhoids, then, on coming home, I developed an infection and high fever and
had to be admitted to Sunway Medical Center for another week. I had to recuperate
at home for a further two weeks after that.

I had to pay the surgeon $ 80 for a medical report to back up my claim from them.
My minimum monthly card repayment was some $ 500 at that time. After much hassle
of submitting the claim and the report, they turned down my claim, saying that I fell
short of their ''minimum disability period of at least a month'' in order to qualify.

After a heated argument with their claims manager, who denied liability, accusing
me of ''failing to read their small print'', they reimbursed me a measly FEW DOLLARS
as a ''token of their good gesture''. Good gesture indeed.

I cancelled the policy immediately, filed a complaint with the Finance Ministry and
lodged a report with the Domestic Trade Ministry under Section 5 of the
Trade Description Act, 1972. I also lodged a police report.

Section 5 oversees misrepresentation (i.e. fraudulent representation) of products.

I also shot a letter to the Inland Revenue's DG suggesting that their Investigation Unit
check out that company's and entire board of Directors' previous years' tax
background for possible evasion under Section 114 of the Income Tax Act, 1967.






This post has been edited by Tham: Oct 29 2013, 05:24 PM
freewisefly
post Oct 30 2013, 02:28 AM

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QUOTE(Colaboy @ Aug 4 2013, 03:10 PM)


2)PRUDENTIAL - We are the company that have 1 of the highest insurance charge to the clients  sweat.gif
                        (every dollar you pay have its value in the written policy)

*
Not agree due to insurance charges stated in the policy is very much cheaper compare to premium paid from Pru policy. I called it irresponsible by making above statement. Nothing different from those agents always proclaim they are branded and can do claim fast. Or never heard of such insurance company, sure got problem 1. You are high class people must get high class insurance from branded insurer. These really a good jokes to me.

Anyway, some of this old tricks works as most malaysian never bother to understand insurance is all about and the content of the policy. Do you know how many insurance company in malaysia? which insurance company never declined claim?

From what I notice, those never stated in the policy doesnt means it won't happen and in fact it did first than those who stated in the policy.

umapathy
post Oct 30 2013, 12:13 PM

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QUOTE(freewisefly @ Oct 30 2013, 02:28 AM)
Not agree due to insurance charges stated in the policy is very much cheaper compare to premium paid from Pru policy. I called it irresponsible by making above statement. Nothing different from those agents always proclaim they are branded and can do claim fast. Or never heard of such insurance company, sure got problem 1. You are high class people must get high class insurance from branded insurer. These really a good jokes to me.

Anyway, some of this old tricks works as most malaysian never bother to understand insurance is all about and the content of the policy. Do you know how many insurance company in malaysia? which insurance company never declined claim?

From what I notice, those never stated in the policy doesnt means it won't happen and in fact it did first than those who stated in the policy.
*
You mean Prudential bro?

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