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Complaint About AIA insurance
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roystevenung
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 Oct 23 2012, 07:48 AM
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QUOTE(jungiery @ Oct 20 2012, 12:23 PM) Hi, actually i would like to terminate my medical insurance of AIA, but i totally unable to contact my agent. So, what can i do now? May i send email to BNM to terminate my insurance? Even though the plan is from AIA, our competitor, but I do not encourage you to surrender, without even knowing what you have. May I know the reason why you want to cancel the plan? How long have you bought the plan? Terminating an insurance plan to get a new one may not be beneficial to the client. |
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roystevenung
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Nov 23 2012, 09:52 AM
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QUOTE(chester_85 @ Nov 22 2012, 02:42 PM) I've recently made a phone call to the customer service to find out my old policy which my dad signed for me since I was 13. However, the customer service could not provide the cash value of my policy and requested me to visit their nearest office instead to find out.  Make sure you bring along the policy document... |
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roystevenung
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Aug 1 2013, 12:34 PM
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QUOTE(guanteik @ Jul 23 2013, 06:59 PM) My advice - no to Prudential, no to Great Eastern and no to AIA because these 3 companies are disappointing to me.t Try Allianz. Totally irresponsible Allianz agent bad mouthing the 3 top insurer without showing any proof and facts to get more sales. Nothing new here.  |
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roystevenung
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Aug 3 2013, 07:28 PM
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QUOTE(guanteik @ Aug 1 2013, 01:25 PM) Sorry that I missed out this topic. @roystevenung I am not an agent, neither do not need to be one. So you felt your sales has dropped? Top 3 doesn't mean they are good, mind you. Especially having an agent like you. Anyway, I made personal outpatient claims to GE, Prudential and AIA before, and some were partially paid, some were rejected totally. I am trying Allianz and hope that this company is good. I hope that I am keeping my personal goodwill here as a customer. For those who are interested in buying insurance, do check out all those companies in the market and decide. Don't listen to your agents. Insurance is a contract between you and the insurer. You cannot "hope" that it will be any better when it comes to claims by changing insurance company. As a matter of fact older policies are better in the sense that it has lesser exclusions. For example before year 2002, cancer covers DCIS while newer ones dont. Just because your agent is incompetent it does not mean your policy is. Reading the contract helps, and in your case you still did not state why the claims were rejected. Are you going to say Allianz sucks too if the claims are rejected? |
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roystevenung
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Aug 10 2013, 01:34 PM
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QUOTE(ah_suknat @ Aug 4 2013, 10:52 AM) Hi fellow insurance agents, i have little favor to ask, My bquestion might affect your business but i do wish you can be as honest as possible, as be a responsible a trustworthy agent. Tell me 1) What kind of condition and situation that i DON'T require insurance? 2) Telling me which company you are representing, and tell me why I SHOULDN'T choose your company. I only think an agent is knowledgable and responsible if he know his own company weaknesses. One will not need insurance if he or she is able to self insure and afford to pay for whatever life events that life throws at us (be it for medical or being down with a critical illness or even death). In fact most whom are rich only buys insurance as a gift for their loved ones or as an avenue to reduce tax  Prudential is definitely on the high in terms of the insurance charges as being here for more than 89 years. Higher insurance charges means lower coverage for the same amount of premium paid. Trust is something to be earn, not expected. |
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roystevenung
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Dec 23 2013, 11:36 AM
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QUOTE(aireen24 @ Dec 23 2013, 10:10 AM) i have problem obtaining my medical claims from AIA Takaful. Its been almost 4 month. Whenever my admin asked for feedback, they always tell us that i'll receive my cheque next week. What the fish! Are you guys doing your work or not? Problem with my medical cards makes me don't want to go the panel clinic (still they said my card can be use but actually the card is faulty). Have you tried contacting your agent on the claims? Your agent is suppose to be the one following up on the claims. |
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roystevenung
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Jan 24 2014, 05:17 PM
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QUOTE(mathfxr @ Jan 24 2014, 05:01 PM) i used AIA for nearly 2 years....but today i want to make a minor surgery, and they declined it and ask pay and claim......luckily i just near 2 year...not 6 years... i will terminate AIA, i felt disappointed with them, my advice dont buy any AIA product.. Mind if I ask what was the reason given for the declination? |
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roystevenung
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Jan 24 2014, 09:51 PM
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QUOTE(mathfxr @ Jan 24 2014, 07:43 PM) They want to investigate first , so they ask me to pay first.. i can pay the amount ... but im pretty sure later on they will not pay me back , they will give me thousand of excuses not to pay me... Is that your personal medical card or you are using the company medical card? Mind to share what medical condition you are trying to claim for? Its kind of weird cos normally for a policy that has been in force for 2 years it is pass the incontestability period. |
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roystevenung
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Aug 24 2014, 10:05 PM
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QUOTE(MNet @ Aug 24 2014, 05:11 PM) ur insurance agent so good? can recomend to me? |
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roystevenung
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Aug 24 2014, 10:21 PM
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QUOTE(FireUp @ Aug 24 2014, 06:52 PM) Thanks Chigme. Will write in officially better or directly go to their HQ office better? Write in with the evidence/proof that the agent has misled you into the sales. You may also CC to Bank Negara should you are not satisfied with the reply. Jabatan Komunikasi Korporat Bank Negara Malaysia Tingkat 14B Peti Surat 10922 50929 Kuala Lumpur Tel: 03-2698 8044 Fax: 03-2693 6919 |
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