You may lodge with the insurance company that you have grievance with

I don't blame the agents, they are out there to earn a living. Though my agent disappeared after the first premium was paid.

My story is with the customer service & claims department:
1) who takes their own sweet time to service you - online customer service under whatsapp, 0196299660, which do not reply for more than 1/2 a day, confidently did not receive your claims or email, although I received a receipt, then gives you a timeout on your claims application

2) I have another critical-illness policy, sadly under AIA again, have serviced it a few years, supposed to have a certain value to it over time, but when I wanted to terminate policy, and ask for it remaining value, customer service said policy was lapsed la, and has no value to it la. - A lot of requirements, procedure and story when you want your money back. When I wanted to complain and escalate to the manager, "Oh, my manager will probably say the same thing. BTW My manager is not in today. She will be back next week"

I would like to know how many people actually are there in Lowyat that are treated unfairly by insurance company, particularly AIA?
Was thinking if we can work together to raise a petition to bring these daylight robbers to justice.

Other than PIAM and Bank Negara, where else can we go to resolve our unfair treatment? Can MCA help?

PIAM Information Centre (PIC) assists to resolve any consumer enquiries/ feedback/ complaints on insurance matters and other matters under PIAM’s purview.

And/or

Should you be dissatisfied with the response from the senior management of the insurer, you may write in to PIAM/OFS with relevant information and documents for their consideration to conduct an investigation.

More info, ....
https://piam.org.my/complaints-mediation/#:...,%40piam.org.my.

Request to change agent if your agent can't service you.

You may file the complaint with AIA on your current agent and they will investigate.

Don't jump queue on the complaint procedure. It won't work.

If you need any advice on the insurance, you can also consult me as I'm a financial advisor, not tied to any insurance company.

OFS. For me, health insurance I will go with AIA. Cannot comprise unlike GE. If you think AIA is bad, GE I think is worse.

This post has been edited by Ramjade: Mar 28 2023, 11:01 AM

can you try register AIA online, you can check your policy and also the value online. As for coverage and stuffs, can refer to your policy or AIA for better understanding.

There is Ombudsman for Financial Services that you can reach out to.

Link here OFS