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 Complaint About AIA insurance

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Colaboy
post May 21 2008, 07:32 PM

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QUOTE(Y_yz @ May 21 2008, 07:30 PM)
Sad to heard it "Again"!!

I'm a field-force agent but not from AIA. Similar thing happened on my colleague's family Nov 2007 while I still parttime agent.

Case happened when her AIA agent closed his father-in-law a life insurance with protection RM10k and yearly premium RM3k/yr. Afterward, my colleague found out the plan purposed not worth and want to terminate the policy within 15 free-look period. However, the agent doesn't want to respond to her, have an argument with her and told my colleague the last word "Dont Find Me Anymore, I don want to serve u anymore" and never pick-up her call after all.
My colleague looks for my assist, and finally settled.  rclxms.gif  rclxms.gif

My colleague's family having 6 policies with this AIA agents for 5years, and she truly disappointed with HER & AIA. Now my job, collect premium from her, submit to AIA office, get back receipt, give back to her every month. I not receiving any commission coz i'm not from AIA.

Luckily, she understood is agent responsibility to assist her in this case. But she still understtod the importance of insurance to herself and her family.

icon_rolleyes.gif  icon_rolleyes.gif
*
could not believe this is happening around

Colaboy
post May 21 2008, 09:31 PM

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QUOTE(Y_yz @ May 21 2008, 08:31 PM)
This is why slogan "INSURANCE ALL LIAR" in market.

Insurance company only doing their job based on contract, but agent play fool around customers. cry.gif  cry.gif
*
pls dont flame all the agents base on ur experinced only
Colaboy
post May 22 2008, 01:52 AM

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QUOTE(sily22 @ May 21 2008, 10:26 PM)
I also have the same thinking. Since i cant trust AIA with my life, why should i contineu.
I do think of terminate it, only the medical part and maintain the critical illnesses,saving/life and investment link but AIA say even if i terminate, I stil have to pay the same amount, which is RM161 every month (same, no deduction). I dont understand why and they fail to explain properly. That's why i still doubt and dare not terminate it now?
If i cancel the whole premium, I lose quite alot. I have been paying RM161 everymonth for the past 6 years ( so roughly i have invested RM12k). If i cancel now, the cash return I get back will be less than what I have paid/invested. Furthermore with the history of this surgery which i did and I am getting older, it will be harder and more expensive for me to get the new insurance.
I need to think deeply whether should I continue or not. No one advise me. No agent served me sad.gif
SIGH!!! cry.gif
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Normally they have a standard minimal amount which might be RM150/month ( for Prudential )
So lets say you are to remove ur raider such as a Medical Card while maintaining ur contract it's not posible because the Medical Card alone itself
is close to RM40 or more/month depends on the limit you have bought.
To make it clear, to maintain ur policy you will need RM150 minimal, for AIA might be slight different icon_rolleyes.gif

If you are planning to get a new policy, apply for a new 1 1st before you go & cancel your current 1
make up your mind which is better during the 14 days free look period
*at least you are covered or have a policy, if the new insurance reject ur case thumbup.gif
*have something to compare, who know ur current policy might be better thumbup.gif

This post has been edited by Colaboy: May 22 2008, 01:52 AM
Colaboy
post Jun 17 2008, 06:51 PM

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QUOTE(bbjslee @ Jun 17 2008, 06:25 PM)
Though I'm not an AIA agent, I'm sorry that this incident has made you lost your trust on Insurance.
This is what I would do:
- Lodge a report with AIA about your agent
- Request to change the agent.

The other way, find out how much you can get if you surrender your policy. Sometimes short time suffering is better than long term suffering.
Get another medical card (standalone or rider) from another Insurance Company. And while you're apply for new Insurance Policy (medical card) DO NOT surrender your AIA policy 1st, because there is waiting period... etc. And furthermore there maybe exclusion and possibility being rejected due to your previous surgery.

If you don't mind, let us know what surgery was that, to you it could be a major surgery, but to other insurance company it could be a minor surgery which will not affect you from getting new insurance. Also, let us know roughly how old you are. Below 35? 35-40?... etc. There are a number of Insurance Agents here in the forum, with some basic info, we would be able to give you better advice and recommendation.
*
pity to see consumer are treated this way . . . .btw you have the rightz to change a servicing agent
thats why some people out there have such negetive thinking about an insurance agent


Colaboy
post Jun 24 2008, 02:15 AM

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QUOTE(goolie @ Jun 23 2008, 02:28 PM)
I bought Prudential life coverage and my agent told me that u must pay 1st then claim later for medical card? is it true?

how about the other beside medical card??

i heard he said that even u got claim ur insurance but at the end ur surrender value still the same and will not being affected...
*
our medical card is cashless, the client does not need to pay 1st then claim later
only for certain cases like cateract treatment(for day surgery) without hopitalisation the client have to pay 1st claim later

your statement is right if you claim for your medical cards limit, it does not effect your surrender value
however some other benefits like crictical illness/basic sum assured/pa you are entitle to claim for the total amount insured only
Colaboy
post Feb 8 2012, 01:53 PM

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QUOTE(AskChong @ Feb 6 2012, 02:46 PM)
Almost everyone have problem with one insurance company or another, just like we have problem with either Celcom, Digi or Maxis.
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I always believe the agent is more important when comes into choosing the right insurance. The right agent will give proper advice and Taylor the plan according to customer needs. Atter sales service also imortant for example solve all the matter fast when comes to claim, endorsement or tiny matter like change of credit card/address for client.
Colaboy
post Aug 4 2013, 03:10 PM

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QUOTE(ah_suknat @ Aug 4 2013, 10:52 AM)
Hi fellow insurance agents, i have little favor to ask,

My bquestion might affect your business but i do wish you can be as honest as possible, as be a responsible a trustworthy agent.

Tell me
1) What kind of condition and situation that i DON'T require insurance?

2) Telling me which company you are representing, and tell me why I SHOULDN'T choose your company.

I only think an agent is knowledgable and responsible if he know his own company weaknesses.
*
Well to answer your question above . . .

1)Basically 1 does not require to purchase 36 CI, PA or a medical plan if he or she already have or set aside (more than enough money) for the expenses required in the event of any above should happen

How much actually needed for hospital admition nowdays? This is very subjective;
- some would say RM50,000/year
- some would say RM150,000/year
- some even said NIL cause they are living a healthy life, wont be admited & there is General Hospital (if needed)

We take RM50,000 today with 12% inflation on medical bills every year . . . with rules of 72
FUTURE COST for an average medical treatment will be RM150,000 in 18 years!

Well considering an average cost from survey the most common
1. Cancer Breast from 18,000 - 395,000 rclxub.gif
2. Cancer Nasopharynx from 22,000 - 70,000
3. Cancer Colon from 25,000 - 85,000
4. Cancer Cervix/ Uterus/ Ovary from 20,000 - 60,000
5. Cancer Lung from 40,000 - 200,000 rclxub.gif
6. Cancer Rectum from 36,000 - 121,000 rclxub.gif
7. Cancer Stomach from 35,000
8. Hodgkin's Disease from 20,000 - 95,000
9. Leukemia from 35,000 - 85,000
10. Cancer Thyroid from 16,000 - 22,000
11. Cancer Pancreas from 35,000
12. Cancer Tongue from 45,000
13. Cancer Kidney/Ureter from 23,000 - 150,000 rclxub.gif

2)PRUDENTIAL - We are the company that have 1 of the highest insurance charge to the clients sweat.gif
(every dollar you pay have its value in the written policy)

Colaboy
post Dec 9 2015, 03:00 PM

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QUOTE(hpteoh88 @ Dec 8 2015, 11:17 PM)
Can some insurance agent advice me on the below:

1. I bought AIA insurance 20 yrs back and for example critical illness payout only rm15k and no medical card.

Should I upgrade my existing plan or buy a new standalone plan from AIA or other insurance company. What are the pros n cos?
*
well a new policy with your current needs is more suitable . . .
you may as well continue ur AIA policy


 

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