Referring to almost all insurance company which sell investment or saving plan or they always mentioned basic or general plan.

i have problem obtaining my medical claims from AIA Takaful. Its been almost 4 month. Whenever my admin asked for feedback, they always tell us that i'll receive my cheque next week. What the fish! Are you guys doing your work or not?

Problem with my medical cards makes me don't want to go the panel clinic (still they said my card can be use but actually the card is faulty).

This post has been edited by aireen24: Dec 23 2013, 10:12 AM

Have you tried contacting your agent on the claims? Your agent is suppose to be the one following up on the claims.

yes. HR dept and I did weekly follow up. The thing is it involving other workers also. There's claims from Jan 2013 still pending and no action taken and were told on progress. I was told by our HR PIC that I will receive my cheque this friday. But I doubt it. Because we've been waiting months for our claim.

i used AIA for nearly 2 years....but today i want to make a minor surgery, and they declined it and ask pay and claim......luckily i just near 2 year...not 6 years... i will terminate AIA, i felt disappointed with them, my advice dont buy any AIA product..

Mind if I ask what was the reason given for the declination?

yup ? why they decline ?

They want to investigate first , so they ask me to pay first.. i can pay the amount ... but im pretty sure later on they will not pay me back , they will give me thousand of excuses not to pay me...

Is that your personal medical card or you are using the company medical card? Mind to share what medical condition you are trying to claim for?

Its kind of weird cos normally for a policy that has been in force for 2 years it is pass the incontestability period.

Hi, may i know is it a day procedure/surgery?

Its a surgery...nevermind i already terminate aia...even the doctor and nurse there didnt recommend aia..... next time need to be extra careful...

Hi, am new here. Wish to raise my incident & if possible, seeking advice from experts out there.
I felt hv been cheated by a totally unethical agent with the selling point where at the end totally different from it's actual plan!
Anyone knows about ING's I-Income?
I was approached by the agent (is fren) about it. B4 she started the topic, I hv ady told her I hv got 3 policies seperated from 3 diff insurance comp in regarding to PA, Life, medical card & 36 critical illness, & my coverage of those r enuf. She said great bcos this I-income plan r totally not any of the above type, it is like the FD way u place in bank but it can guarantee gives u much much better interest return compare w bank FD, & w additional value added service for free!
Until this part, sounds ok to continue in listening to wat's the further details right?
Her abstract & selling point of the plan it : to take it comparable with bank FD, instead of 3% interest per annum, this plan actually gaves 4%+4% (guarantee + non-guarantee), only need 10 years investment, u r getting this! of course the interest is a yearly payout guarantee, but it is flexi like any other banks' FD procedure where u opt toleave the interest payout eith ING, let it role with the principle invested , ING wil giv additional compound interest (5.7% in year 2011) so the return amount in total wil b much better.
u r best advised not t take out the money from the account for atleast 3 yrs, let it mature, after that u r ok to take, but to maintain some money in the coount & as long as there is a yearly placement amount, the account wil remain active.
Furthermore, bank FD just money placement n interest gotten, thay's it, but w ING as pro insurance comp, u r given additional personal dead protection & TPD as value added service for free, as long as u r stil attach w this plan!
w pro investment team ING hv, not only help you generate great income, but giv personal protection at the same time. n the 4+4% is just general statement, in fact the non-guarantee part base past distribute, lowest was 5%, highest was 11%++. & wat is the most best part? even after 10 yrs, u r opt to continue the plan to another 10 yrs (total 20 yrs) without need to invest any single cent, it wil stil gen great interest! Sounds great izit? I buy, siged the plan (am an easy client actually).
F**king liar! this is not true at all!!! & I so naive to believe it n realise this bad cheated treat only after 4 yrs! yeah this plan signed in yr 2011. y I realise something wrong after 4 yrs? rmb the "better don touch for the 1st 3 yrs" advice? so I just follow, trust n din't check, just that after completed in yr 4, knowng ING been took over by AIA, suddenly an idea come to me just to make sure all T&C by ING earlier stil comply & remain the same, I call up AIA just to ask wat is my principle n interest til-to-date, n what is the max amount I can take out. To my surprise, was told I canot take out any amount at this moment, this is a 20yrs life plan insurance, if I consider to take out, wil consider surrender, n w that, I don't even able to get back 1/3 of my principle invested. WT*! I am so angry? info I get was a totally diff version from wat I've been promised!! any bank FD placement wil eat up our principle even if u wana take up the money earlier? & this is a life insurance (where life is d main plan & income is sub value added?) n this is a 20 yrs plan???!!
Even after 10 yrs completed, to withdraw, I oso unable to get bk my principle??

The whole thing was a bad approach, which using the wrong selling point! how it could b comparable with bank FD in this case?!
Why the agent can b so unprofessional? with the high post somemore (national sales manager)!!!
Feel so mad! I want my money back! Even without any interest, I would sacrify just to get bk the principle I hv put in! what can I do? Wat shd I do? Desperately hope anyone out there to advise......

how much u pay premium per year?

u mean this?

ING I-Income can make a difference to your financial Security that lasts a lifetime
Invest into a solid financial plan today and reap the benefits of a secure future tomorrow. ING I-Income can make a difference to your financial future.
It is a plan that comes with a guarantee is yours to enjoy even up to the age of 82.
What are the benefits offered?

Insurance protection
• You will get extra protection on top of your insured amount for death4 and total permanent disability4 caused by accidents.
• Upon death, an added 25% of the initial insured amount will be given as funeral expenses.
• Covers death and total permanent disability. Coverage will be increased to 110% of the initial insured amount from 11th policy year onwards..

Guaranteed annual cash payments
• Each cash payment is 4% of the initial insured amount and is guaranteed throughout the policy duration.
• Payable yearly from the end of 10th policy year up to its maturity at age 82.
• As an example, for an initial insured amount of RM 100,000; the annual cash payment will be RM 4,000.

Dividend payments
• Annual cash dividends are payable yearly into your policy from the end of 2nd year onwards. You can either cash it out or accumulate it to earn interest with ING.
• Apart from the annual cash payments, your policy also gives you the opportunity to earn more in the form of non-guaranteed dividends.
• Meanwhile terminal dividend is payable only upon policy termination or maturity.

Conversion Privilege
• Premium duration is for 20 years.
• However if you exercise the Conversion Privilege (to convert the policy to Fully Paid-up3), the premium payment term will be shortened to 10 years.
1 Also known as Interim Cash Payment in the policy contract.
2 Terms and conditions apply.
3 All riders attached (except for CTPDB rider covering for disability) will be terminated when Conversion Privilege is exercised.
4 Coverage for accidental death is up to age 70 while accidental total permanent disability is up to age 65.

MNet, tks for taking ur time in reply. Appreciate it.
R u former ING agent (now under AIA)? U may b right on the above, but u seems do not get my point correctly.
Is not the protection package not good, it is not the package I want. it was a mislead info from the brginning! If the agent hv share like how u share on top from the beginning, I shall get a clearer pic n can easily confirm wil not buy the idea! (means knowing is not my choice)

Did I mention I ady hv 3 insurance policies & coverage r enuf for those & sorry but wil not consider if there r the same kind? yes! Did the agent revert the msg like wat u revert on top? No! It is a purposely mislead info to bank FD package only! Did she tell if withdraw halfway u r consider surrender? No! Did agent mentioned actually is a 20 yrs plan? No! agent stated is special 10 yrs plan n u opt to prolong to 20 yrs! (such facts given is actually cheated if so!)
"10 yrs FD plan & opt to prolong to 20 yrs" vs "20 yrs plan opt to choose a 10 yrs conversion full pay up but wil definitely affect the premium where cant get a break even" - are this 2 statements sounds same to u?)

Was this the "strategy" ING agents been trained to use to sell this plan? Totally unprofessional! Totally lose faith to insurance agent!

This post has been edited by FireUp: Aug 24 2014, 03:59 PM

To be frank with u, u weren't "misled", but u did not do your own homework.

NEVER take the agent's words in deciding whether to commit to an insurance plan or not. U HAVE TO READ YOUR POLICY DOCUMENTS, that's what matters.

Had u read the policy document, u can choose to surrender the policy if u decide that what the agent said is not consistent with the policy contents. There is this "free look period" for all insurance plans, 15 days if I'm not mistaken.

This post has been edited by Pink Spider: Aug 24 2014, 04:14 PM

Thanks Pink Spider, I admit that indeed.
Also, if choose to trust a professional personal is a wrong way, I oso have to admit am too naive to trust blindly. & hv to pay the lesson in a hard way.

So if those auntie uncle w less educated or buta huruf, which the only source is to understand from the agent, to sign any plan or settle bank issue r consider trying their luck? cuba nasib whether they meet the ethical agent/ bank officer & if kena tipu consider their nasib? theregistered pro agent / bank officer is not liable for their unethical act & hold no responsibility?

means no way I can find justice in this case?
ur suggestion wil be? Either continue to accept the plan I do not want with continue losing premium for more in another 20-30 yrs ; or terminate n bear the lost of rm20k? only these 2 options? to just touch my nose n say "my fate"?

This post has been edited by FireUp: Aug 24 2014, 04:54 PM

In a hindsight, you should have read the policy or get someone with good english and/or financial literacy to read it through for u.

My insurance agent took the trouble to go through the policy document, line-by-line, page-by-page with me. You CAN and SHOULD HAVE insisted the agent to do that for you.

Let's say u are a buta huruf auntie/uncle, u can ask the agent to read and translate to u. IF she translate "you pay RM100 you MAY get back RM120" as "anda melabur RM100 anda MESTI dapat balik RM120", yes u can complain/sue the agent/insurance company til they underwear also lose. But the problem with u was, u DID NOT go thru the policy. I think u have to bear some responsibility/fault here.

But what is past is past. U already missed that 15 days "free-look period".

If I were u, I'd just surrender the policy and take back whatever that can be taken.

U can get better returns from a good unit trust fund or from buying some blue chip stocks than from such savings plans.

This post has been edited by Pink Spider: Aug 24 2014, 04:54 PM

as i read a few from the thread

AIA NO!!!
ING NO!!!

I don't agree with that.

MOST IF NOT ALL INSURANCE COMPANIES ARE THE SAME.

Insurance = just a piece of paper, a contract

U get what u sign up for.

If u did not ask, research and study what u are signing up for, u only have yourself to blame.

To be able to decide better, find a friend or someone with financial skills to calculate for u:

(a) if u continue with this plan, how much will u get after 20 years?

vs

(b) if u terminate this plan now, and use the money that you would have paid into this insurance plan had u not terminated it and invested elsewhere, how much will u get after 20 years?

E.g. (just a rough example to illustrate my point)
u pay RM1200 a year for another 17 years (this a 20 yrs plan, right?) for this plan, after 17 years u most likely will get back RM28,000

vs

u surrender now and get back RM1500. Take that RM1500 and invest. For next 17 years u invest RM1200 a year into a good unit trust fund(s), after 17 years u most likely get back RM35,000